State Street Auto Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  EB Morey
a month ago
I have been there three times now for my Ford Fusion and they were consistently fair and responsive each time. A few minor "administrative" issues the first couple of times, but each time they resolved the issues quickly. The maintenance was top notch and performed professionally. I really like their linked pages to my maintenance needs, appreciate their quick turnaround and definitely like their 2-year warranty on all repair work. I have finally found a shop I can trust, and will absolutely return for any further repair work on my vehicle!

  Brian Ottum
5 months ago
Fantastic repair shop. Have used them since 2009 for my first Mercedes Sprinter-based RV. Now bringing my newer Sprinter RV to Brandon and Kris. Superior competence to the Mercedes-Benz dealer, at a lower price, and with friendlier service.Services: Electrical repair, Air & cabin filter replacement, Tires, Steering & suspension repair, Steering & suspension replacement, Oil changeServices: Electrical repair, Air & cabin filter replacement, Tires, Steering & suspension repair, Steering & suspension replacement, Oil change

  Carolyn Texley
a month ago
I can highly recommend State St.Automotive. Very thorough, knowledgeable, efficient service. Went in for a second opinion on brake repair and got a full vehicle inspection - with photos! - and Kris was very helpful in covering the details. It was also the first time in quite a while that I was shown the replaced parts and I really appreciated Kris's explanation. The price was within the expected range (based on one other quote and some web searching), and I will be a return customer.

  chris salata
a month ago
Who served you -Kris and Brandon. Both are knowledgeable about Automotive repair and service, and explained upfront in a straightforward and understandable manner what and how they would address my repairs.How you were treated - like I was one of their best customers even though it was my first visit to SSA.What was done for you- Water Pump replaced, all fluids analyzed with brake fluid needing to be replaced. Diagnostics were shown to me so I could see the results. In process of doing these repairs, service techs identified possible oil leaks. Tech took Photos and Kris showed them to me. Kris provided a plan for next steps to monitor and repair if needed.Vehicle make, model, type- 2002 Chevy TahoeQuality of work performed - top notchWhat will keep you coming back - transparency in pricing, timely communication throughout, repairs done right, completed on time and for price estimate, no phone call during repairs telling me about unanticipated issues that would materially increase price.

  A NaturalTouch
a month ago
While driving from Ohio to Michigan (Go Bucks) to see our daughter, we experienced scary car issues two hours away from our destination. Pulled over into a gas station and the attendant referred us to State Street Auto which was just right around the corner. SSA received us with the utmost friendliness and professionalism. Kevin (our favorite Wolverine:) discovered that our lug nuts were loose on our rear passenger tire and readily fixed the problem. Thank you SSA for helping us out in our desperate time of need and getting us safely and quickly back on the road to our daughter. You can t go wrong with State Street Auto.

  Todd Bailey
2 months ago
Great service. Kept me in the loop all the time. Excellent work with great attention to detail. Very professional presentation. Detailed list of all the costs. Costs are very reasonable. I am happy with the end result. I will not hesitate to use State Street Auto for any future needs.

  corbett
a month ago
I work with a food service company and when ever we have issues with the truck we use daily they are there to help us get back on the road. They do fantastic work. Always make sure it is done in a timely manner and always talks to us when there is something that pops up unexpectedly. Their customer service is the best around you can get, noone beats then. Their prices are great aswell they never upsell you for something you don't need. So when you need some work done call Chris at state street auto he will get you all squared away.

  Steve Pickard
a month ago
Attentive and fast service. Thorough check over. Friendly and the shuttle to my home and back really helped me out. The detailed invoice and check up assured me the truck was well inspected.

  Amir Shaikh
3 months ago
I was on a cross country road trip and needed service. Kris and Brandon were great to deal with and despite the long weekend ahead of me they were quick to get my vehicle in and serviced next business day. I was back up and running and on the road again.

  Ron
5 months ago
State Street saved my day. Got a flat tire on 23 and had to make a meeting in Grand Rapids. Brian got me in, fixed the flat, and back on the road in less than 30 minutes! Awesome, friendly, responsive service. 100% recommend!!

  Jim Carene
8 months ago
Great repair experience. They were able to diagnose and repair a damaged wire harness on my truck in about 5 hours. Very professional/friendly staff that clearly communicated what they were doing and what the costs would be. Would go back for other repairs.

  Paul Pinard
10 months ago
I found my go-to mechanics here for my Sprinter diesel. Drop off your vehicle here and within hours you get a text with a link to a complete inspection report complete with a color coded tiered urgency level assessment. Never seen this before. They are now under common ownership with Abbot St Auto in Ann Arbor and Stadium Auto also in Ann Arbor who I've been using and trusting for years for my VW Sportwagen. Great job guys!!!......will be back and will highly recommend to friends and family.

  cedric brown
a year ago
These mechanics are the best. They always get my issues resolved quickly and I have never had complaints coming here. I have been using there serviced for all my auto repair needs for a couple of years now and I plan to continue. They always work with me over the phone and via text, as I am not available during most business hours. I always pay over the phone and pick up my vehicle after hours.

  Gene Mage
3 years ago
As always, clear and regular communication, quality work, and completed on time. If there is an issue, you guys always correct it. I appreciate having a trusted partner to help me keep my Sprinter-based Motorhome running great.Services: Steering & suspension repair, Battery, Oil changeServices: Steering & suspension repair, Battery, Oil change

  Haley Kocefas
7 months ago
Very great service!! I appreciate everything Brandon did for me when my car was towed there and there wasn t anything found to be wrong with the starter. Communication was great and I m extremely grateful for his flexibility and kindness. Thank you!!!

  Heather Kunz
a year ago
State Street Auto Service went above and beyond any expectation that I had! The text message that you get with a detailed summary of what is going on with your car was something by far not many auto shops have which was a cool feature. Not only that but the customer service was remarkable! I will be bringing back my car for other repairs down the road.Service: Brakes

  Bartley Patterson
10 months ago
Great service. State street was referred to me for my diesel truck. I called ahead and got an appointment within a short time and service was great. I love the software used to keep you informed and setup your payment.

  Kelly Davidson
7 months ago
Always very pleased with the service from State Street Auto. The whole team is great and I know the repair will be done right the first time. I highly recommend State Street Auto!Services: Auto power window repair, Auto brake repair, Tire rotations, Wheel alignment, Brakes, Oil changeServices: Auto power window repair, Auto brake repair, Tire rotations, Wheel alignment, Brakes, Oil change

  Jarod VandenHeuvel
5 months ago
New to the area. Took my wife's car here. Seem like a good group of people. Will continue going here.Do a good job itemizing out what you're paying for.

  Dawn Kraft
2 years ago
State Street Auto is the best shop I've ever used! I pulled in late afternoon as my tire was quickly deflating. They quickly determined the tire needed to be replaced, they put on my spare tire and called within the hour to provide me with a couple of quotes for tire replacement. While my car was in for the the tire replacement they also did a thorough check of routine maintenance items. During the review they took photos, checked fluid levels and sent all of the information to me. I appreciated this thoroughness and they even picked up on an item I knew would be coming up for repair, which I also had done. They kept me informed and were so nice to work with! Can't recommend them highly enough!

  Yerasimos Papalambros
a year ago
I have been coming to State Street auto for years now a have had them work on a few different cars. These guys are awesome, quick turnaround, reliably consistent work that they always back up. The best part is that they are actually willing and interested in explaining and even showing you the problems and what needs to be done now versus put off.Services: Tires, Vehicle Inspection, Oil change

  Reimund Bongartz
a year ago
State Street Auto has maintained our 3500 Sprinter Van for several years now. From the regular maintenance to more intricate engine diagnosis and repair, I have found them to be extremely reliable. If you are looking for a place that remembers your name and is straight forward and 'on schedule', this is your place.Services: Tires, Auto engine diagnostic, Vehicle Inspection, Oil changeServices: Tires, Auto engine diagnostic, Vehicle Inspection, Oil change

  Frank Stuetzler
a year ago
Excellent work, regular status updates, dependable. We had a major breakdown of a class C RV with a Sprinter 3.5l engine, clogging all injection lines and injectors with metal debris. They diagnosed the problem correctly and Kris was willing to work with an extended warranty service I had subscribed to. He consistently worked with them in spite of some difficulties and saved me a LOT of money. We will use them for all our Sprinter work hoping that it will be just regular service in the future. I gladly recommend their service.

  Beth Stuchlik
10 months ago
We had an oil change and it was so cool to see the pictures of the problems that we have on the car. They were so nice and the price was so reasonable with the coupon must go back again next time. I would highly recommend them.

  Curtis Bowden
a year ago
They serviced my MB Sprinter class B overlanding RV. I bought a suspension mod from the manufacturer and brought it to State Street Auto to be installed. They took on the job sight unseen.They did a great job at a good price. I will be back for future service. Thank you, job well done.

  keylo McKissack
a year ago
Great service work from State Street auto repair. I will bring my vehicle here again to receive great service. This has been my 3rd times returning here at State Street Auto Service. We're located in Rochester Hills MI and I travel to Whitmore Lk., to received great excellent services on my vehicle. I will be back next time.Services: Vehicle Inspection, Auto detailingServices: Vehicle Inspection, Auto detailing

  Dale & Dianna Luke
a year ago
State Street Auto did a wonderful job in diagnosing and repairing our 2013 Expedition. It had major engine failure and they were able to repair it in a timely fashion. The truck has never run better! I highly recommend these folks. Thanks Brandon, Chris & Dan! Service: Auto engine diagnosticService: Auto engine diagnostic

  Samantha Cerpa
2 years ago
I made an appointment at State Street Auto to have a weird sound checked out on my car. I dropped it off around 8 am and by 1 pm they had texted me a detailed diagnostic of everything that was in good condition or needed repairs. Sadly there was a lot more that needed to be repaired than I thought, but Brandon (who was fairly new) was very understanding of the fact that I could only afford to do what was necessary and gave me a fair estimate of what he recommended to get me back on the road safely. The repairs were going to take another day so they offered me a nice loaner car at no cost to me and my car was ready to be picked up in the afternoon the following day. Everyone at State Street Auto was very nice, professional, and understanding. I will definitely be backServices: General repairs & maintenance, Oil change

  Andrew Bernard
a year ago
I have been relying on State Street Auto for the past 4-5 years, and I have only had good experiences. I'm not sure what it would look like for a mechanic's shop to be more trustworthy. Their service is thorough, efficient, and they are always transparent with their communication. In my opinion, you won't find a better shop.

  Michael Empey (Mickey)
4 years ago
I'm new to the area and needed some work done on my truck. Found State Street Auto online and there were a lot of great reviews, so I thought I'd give them a try. So far they have not disappointed. They have been very thorough and honest. They could not remove rear axle to repair a leak and did not try to oversell me. Chris gave me his honest opinion and worked with me on what I needed to get done and what worked with my budget. I will be going back to fix a few other issues. I will continue to update.