Twin Cities Parts & Service Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Faith Clark
2 months ago
Marcus was incredibly helpful and made the appointment go by so fast. He knows so much and really helped me understand exactly what was happening! loved him! recommend him for everybody going.

  Greenhaaron
7 months ago
Short version: great place, 2 for 2. Highly recommend.Long version: I've only needed a mechanic twice in the year i've lived in Michigan, once when I first moved here and had a blown high pressure power steering fluid line and once last week when the truck sat dead in my driveway with a dead alternator and battery. Both times they were able to get me in pretty quick. With this last job they got me in earlier than the appointment had I had scheduled and the work was done a day early! Both times, they did the job well, I've had no issues with the quality of work and prices are very reasonable. The staff are friendly and helpful. It's odd, every time I mention this place to people I meet in the area they caution against going here. Don't believe that hype, the folks at Twin Cities have been great to deal with and have done solid work. Definitely worth checking out if you need work done.

  Greg Beda
a month ago
This place completely ruined my engine after saying they could fix it. They failed and ruined my engine. They are horrible mechanics!

  D
a year ago
Wow. I am just dumbfounded. I have referred friends and family to this auto shop for YEARS! I will never refer them again. Cheryl, is snarky and sarcastic to customers. My sister got her car back, turned it on and *engine light*. They stated that it was that way when they got it..? First of all no. It wasn t like that and secondly, is this not an auto repair shop? Wouldn t you inform the customer that it s throwing a code? Granted it was taken in for a wheel bearing but at the same time they diagnosed it? Anyway, Cheryl comes out with the computer and plugs it in to see what the code is. My sister asks okay so what s the code? Cheryl in the most sarcastic and arrogant tone blurts out a number code instead of being forthcoming as she s concerned about her car. As anyone would be. Like she s going to know what that means? It tells you in the computer they have what kind of code it is. Back story she s from Maryland and has to drive it back 9 hours in a couple days. It was ridiculous. If you use this shop they do great work. Customer service however, falls WAY below the mark. Ask for anyone but Cheryl, we live in Whitehall and this is convenient but it quickly becomes an inconvenience when you re dealing with someone who is incapable of being a decent human being and LAUGHS AT PAYING CUSTOMERS as they walk out the door! (She spent $950 yesterday) no small change for anyone. Down right rude and it s a damn shame. I understand people having a bad day but this kind of behavior has no place in customer service.Services: General repairs & maintenance, Vehicle safety inspection, Auto maintenance

  Edith Bogart
11 months ago
I have used Twin Cities for at least 30-40 years. They kept me on the road while working over 28 years in Muskegon. Always they have kept the repairs at an affordable level and always stood behind their work. Great and kind people.Service: General repairs & maintenanceService: General repairs & maintenance

  e hildebrant
a year ago
Cheryl was incredibly helpful, knowledgeable and kind from start to finish. She frequently checked in with updates. The mechanics went above and beyond and found my engine coolant leak, which the dealership had missed 3 weeks previously in an even more expensive repair (that didn't fix the problem.) When I picked up my car, they had the broken part to show me what and where it was broken. I would highly recommend Twin City!

  John Armstrong
5 months ago
Great rental service from Rob - Everything went smoothly!(Thanks for adding on the extra day!)

  Aaron Peoples
7 months ago
I ve been waiting for an hour and a half just to have my car towed from Whitehall to the Dodge dealership. The dispatcher was also somewhat rude about the inconvenience of my vehicle potentially not going into neutral.

  Kate Johnson
3 months ago
Quick service, fair prices, great communication.

  George Hooker
6 months ago
Was there with my son to rent a u haul truck he is moving. Nice truck we got the 26 footer lots of room.

  Roger Gillan
7 months ago
I used their wrecker service to pick up a vehicle to deliver to a maintenance garage and they were there in fifteen minutes! 5 Star Service!

  Nathan VanDonkelaar
4 months ago
Excellent place the have your vehicle serviced!

  david nesbit
2 years ago
Big thanks to Terry, Rob and the rest of the crew at Twin Cities Parts and Service in Whitehall. We needed urgent repairs twice in the last two months to the same busy family vehicle and Twin Cities managed to look at and repair it the same day both times. Excellent work and fair prices. Thanks again.Service: Electrical repairService: Electrical repair

  Bird Soko
a year ago
This morning after my blow out and getting it towed to my work & getting a new tire.. I tried to put the tire on myself but with my E break not holding it too well & on a slite small hill it kept giving out. somy insurance called twin cities, & they came to my Aid, and put it on for me while I worked. I am so grateful for them.. thank you very much..Service: Auto tire replacement

  Rachael Novak
2 years ago
UPDATE: I had another issue with my car - brought it here, smooth service.My husband then had issues - brought it here, again, smooth service and reasonably priced.I had tires put on here. Very impressed with the service and the people. They are great!!!!!FAIR AND HONEST.Services: Tires, General repairs & maintenance

  Brad Shafer
8 years ago
I have been a customer for about 27 years. This business is comprised of some kind, honorable individuals. They seek to fulfill their customers' vehicle service needs efficiently and in a cost effective manner. They have not always told me what what I wanted to hear, but rather I needed to hear when prudent. Their success and reliability is a function of their integrity, honesty, and respectfulness in which they have demonstrated for decades. Do not hesitate to take your business here; they will serve your family and vehicles well.

  Princess Momzilla Dragon Rider
3 years ago
Professional and down to earth feel from the employees. Help me quickly before Christmas and I am so greatful. Found and fixed two issues and I didn't even know what the original problem part was exactly. I just knew it needed a hose. I walked out with the hose I knew was a problem and a new water pump. My truck was gone for almost 2 days only. I so thankful for you guys. Thanks guys and I hope business doesn't stop for you. Blessings and love

  Rylan P
a year ago
I had a vehicle serviced at the Colby St location - everything was well communicated with the diagnosis, work was completed on time. No surprise costs other than what was discussed. Would recommend for vehicle serviceService: General repairs & maintenanceService: General repairs & maintenance

  Sunny Squared
a year ago
They always do a great job with my cars. They never try to repair more than what is needed. Fair and up front. Highly recommend!

  Ace il Uccisore Carwell
4 years ago
I ve had three separate incidents which in response I looked to Twin cities for a resolution.The first after fixing my car and being paid they admitted fault when I got into an accident. My wheels were not put back on correctly. Thankfully due to lack of traffic and convenient pull of no one was hurt, and to their credit they fixed free of charge.The second they fabricated a story which required a $1,200 fix, told me I could have time to save amount or dispose of car if I elected to get a new one. In which they got impatient even with constant communication and resulted in another mechanic fixing my car for $250. Yes, $1,000 dollars less than what they had quoted me. However not before they got their cut for tow, looking and lot fee.The third was a simple tow because I didn t trust them to work on my vehicle. In which I stopped by with full amount in hand to pay, but asked if I could stop in when I got paid in one week to pay the simple $65 fee. Suggested possibly like half now, half in seven days because they have my number, address and access to my car. I apologized for inconvenience, I was called a fraud.Told them to just take the full amount and I would sacrifice my families food for the week if that s what it meant. That I was stressed out working 68 hours a week and wasn t just trying to get over on them. Then another team member came up and said you don t go to a restaurant eat and then refuse to pay. I simply stated every other mechanic I know and have interacted with understand that choosing of your own will to go to a restaurant for sustenance, and your automobile breaking down whenever chance may have it, are not the same situation. I simply was asking to pay in a week which almost all other necessity type businesses such as electric, mortgage, gas, water, and contractors seem to understand. Knowing full well it was in their right to say no. Which is why I arrived one hour after initial call with funds in hand.Then was asked to leave, because it was made clear in all three of these instances all they care about is their money. Not your well-being, not the reputation of good work or good business, and certainly not your opinion as a regular paying customer. They want to take your money regardless of the quality of their work, regardless if you spending that amount is necessary, and regardless to their reputation or quality of life of the citizens of this small town which they too call home .

  Steven Heim
3 months ago
Reasonable prices and nice people !

  Robert Hentschel
3 years ago
I can usually get my vehicle in to get looked at within a couple of days. They are thorough with inspection and fixing the problem! They call with pricing before doing the work! They have been able to get parts for my vehicles that other auto part stores could not!

  J B
2 years ago
The guy was friendly and fast and very professionl, if you need a safe tow at a great value I recommend twin city towing,he even let my dog ride with us when he brought us home.Service: Car towingService: Car towing

  ERIC YOUNG
3 years ago
One of the few places left to get great service and a great fair price. They're not cheap but quality never is. They're not overpriced either....just right. Communication skills get an A+. So happy these ladies and gentlemen are available .Services: Transmission, Carburetor cleaning, Electrical repair, Air & cabin filter replacement, Exhaust, Tires, Steering & suspension repair, Painting, General repairs & maintenance, Electrical, Auto engine diagnostic, Auto engine tuning, Engine repair, Wheel alignment, Brakes, A/C installation & repair, Air conditioning, Battery, Oil changeServices: Transmission, Carburetor cleaning, Electrical repair, Air & cabin filter replacement, Exhaust, Tires, Steering & suspension repair, Painting, General repairs & maintenance, Electrical, Auto engine diagnostic, Auto engine tuning, Engine repair, Wheel alignment, Brakes, A/C installation & repair, Air conditioning, Battery, Oil change

  Maggie Salinas
a year ago
I always get good service, plus it's close to home if I need to walk to pickup or drop off my vehicle.

  Randall H.
a year ago
Been in the community forever. They helped my daughter out after her crash and I've never forgotten it. Highly recommend.

  Allyson Stieber
6 years ago
We recently got a flat tire on our way down from a camping trip and didn't know what to do! The staff here were so kind to us and repaired our tire in just a matter of minutes, turning getting the flat from ruining our day into just a minor inconvenience! Thank you Twin Cities!

  Tamara Pitney
6 years ago
My vehicle needed multiple repairs. I received a detailed estimate that itemized the expenses for parts and labor. The final cost was below the original estimate. Thankful for the great service.

  Sam Carstens
8 years ago
I was crunched for time and they got my car in and out quickly. Very straight forward, honest hardworking people. I would recommend that anyone having car trouble, go to Twin Cities!!!

  Andrew Granger
7 years ago
We're rude when I brought car in. Paid them $50 to look at my car and try to tell me what's wrong, only for him to tell me "I didn't thoroughly look at the car, considering its not one of my cars."Seriously?! Yeah thanks for the 100% effort. Will never take any car there ever again