Todd Wenzel Buick GMC of Westland Collision Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Anna Brown
a month ago
My experience was great until my vehicle was handed back to me with a dead battery after the service technician left my lights on all night. No offer to replace it because "it's already on it's last quarter of life."While that may be true, my battery wasnt dead before I dropped my truck off nor did it have trouble turning over as it does now.

  Mary Whitlark
a year ago
My vehicle was in for service on the air conditioner and heated seat on drivers side. They had it for over a week. I don't know how long the actual repairs took, but I wish they would have evaluated it, ordered the parts and let me have my car until the parts came in. Also if you take your car for service they do not have loaner cars. The staff was outstanding and communicated well with me. Overall, don't know if I would go here for service again as it was over $2000.00 to fix both issues.

  S Man
a year ago
I was very impressed with the professionalism with everyone I dealt with here. Hancess was by far thee best sale associate I have ever talked too. She went out of her way to get me photos of the vehicle I ended up purchasing. I flew to Detroit, MI from North Dakota to buy an Enclave. She even picked me up from the airport!! Very friendly and easy to talk to.There was an issue with the title for the vehicle I was buying and had to wait until the next day to sign the papers. They put me up in a very clean hotel and even paid for my dinner that evening. Overall I was very impressed with every aspect of this dealership. It was very clean and inside and around the lot too. I would 100% recommend this dealership to all my friends and family.

  dawn domin
2 years ago
My husband and I purchased two used vehicles from this dealership last week. We were only there for one but inquired about another. I had to wait because they had to send a driver to get the one I wanted. When I went into look at it I actually had talked myself out of buying it. But felt I at least owed them looking at it since they had to go get it. once I saw it I feel in love. Ultimately and unfortunately, there was a issue with it and I brought it to there attention. They went right to work to make it right. I am very happy with the service I received and the vehicles we purchased. I did end up having to purchase a third vehicle (exchange) for a slightly higher payment but so far I am extremely satisfied. Go see Jared. He s a very patient salesperson! And has a wonderful support staff with his managers who had to complete our deal.

  Steven Sarkozi
2 years ago
The service I received was absolutely unprofessional and unacceptable. I took my vehicle to have the starter changed. This job pays 2 hours labor. I was given excuse after excuse as to why my vehicle could not be completed. I dropped the vehicle off on a Monday. Was promised the vehicle repaired by Wednesday. I have zero communication until Thursday when I had to call and was told it would not be completed until Friday. Friday I once again had to call because nobody called me. I asked to speak to the service manager multiple times and received no call. Friday I was promised the vehicle to be completed. No calls at the end of the day so I had to call and was once again told my vehicle would not be completed. I went to the dealer and picked up my vehicle without repairs. I could not wait any longer and go without a vehicle. I was tired of the lack of communication and excuses. This is disappointing. I have only owned my vehicle for one month that I purchased from Wenzel. I also had my vehicle in for service for the same issue the week before. I was told they would perform tests on the starter to ensure it was not the problem. They did not perform the test, only replaced the battery, which seemingly was not the issue. If the test would have properly been performed initially, they would have determined the starter then, but instead I had to once again bring my vehicle in for service for the second time in the month I have owned it. I have never experienced such poor customer service. Extremely disappointed.

  Abbi Bhakta
a year ago
Everyone from the team from Nano the GM of Sales to finance team to product specialist team. It was simply the finest most organized efficient buying process I have ever had. I flew in from out of state. A product specialist came to get me bring me to the dealership. Everything was ready for me in finance and with the vehicle. I was so impressed with the team and I know I will be buying my next GMC vehicle only at Todd Wenzel Buick of Westland. Thank you sincerely I am very grateful to you folks.

  Maria Williamson
2 years ago
My sister bought a car from here and they completely took advantage of her. They told her she had 30 days to return the car for whatever reason and we tried to bring it back and they completely lied to us and told us we had to call the bank she financed the vehicle through. We called the bank and they told us they always do this to us but you have to take the car to the dealership, they are responsible taking it back and following through with their guarantee. We called the dealership and they told us they would call us back and never did. Mind you my sister is mentally ill! It is illegal to sell a car to a person legally deemed mentally ill! She should have never been given that car! She can barely afford to pay her bills and collects social security for her illness! The payment they set her up with was $633.00 a month! Do not shop her for your next car! They rip you off and don t care about the costumer. Terrible business.

  Danielle Pitzer
2 years ago
Salesman (Jared) was great. Found me exactly what I was looking for and kept me in budget, which was the greatest. The finance gentleman seemed to take forever. Our appointment was at 11:00AM and we weren t seen until 12:15, which was very frustrating. He said it was busy but there were literally only 2 other customers in the entire showroom. Car is great- with the exception of I got it home and realized there was a huge dent in it, so I ll be heading back to the dealership tomorrow.

  Diane Webb
a year ago
Travis did an outstanding job of assisting me in getting and oil change, finding the nail in my tire and getting it plugged. He also offered me quotes on replacing my tires, but I was in too big of a hurry to deal with that at the time. Just want you to know that he did a great job.The young lady that assisted me in checking out also was a big help on your app in getting my membership number to my GMC Rewards Account. I really appreciated them both!

  Jonathon Smereka
a year ago
Revising my previous review to one star. Car has an issue that's documented in a NHTSA bulletin as part of the transmission, car is still under powertrain warranty, have talked to the salesman who sold us the car, and the service department is refusing to service the vehicle under said warranty or address issues that occurred as a consequence of the transmission issue.Don't trust these guys. Things are great in the sales room, but they won't help a year or two down the line. Will likely need to take them to small claims to get a reimbursement from work performed elsewhere since I'm now hesitant to trust their quality of service if I were to try to enforce the warranty.

  Tiffany Davis
a year ago
The communication with the advisor was poor. The Service Manager never responded/returned my phone call. Also after submitting a complaint online I received no follow up from Service Director. To top it all off when my vehicle was finally properly fixed after empty promises on commitments my vehicle was returned to me with almost 1,000 miles more than what was on the odometer when I left it in care of the dealership. The paperwork said it had the same number of miles in and out. But that can t be true as I saw who I was told was the tech taking a test drive, on the road with my vehicle. I called immediately and was told it was the tech test driving it. This is my second unpleasant experience with that DealerShip. I will not be returning.

  Kim Vinson
a year ago
We 1st visited on a Saturday, it was near closing time, and our Salesman Greg Dawkins never made us feel rushed, he showed us vehicles and offered us his card. 1 week later the dealer recieved a new vehicle that Greg knew we would like and he called me right away, it was perfect. Thank you Greg, you made it all run so smoothly.What a Great Salesman and dealership, I would definitely recommend both.

  Sherita Henderson
a year ago
My initial perception of this location was terrible customer service. They aren t welcoming to guest. Absolutely, no one greeted me at first! A gentleman walked passed quite a few others. May I add who were just sitting around. To come greet me. He sprang into action. He was SUPERB in the handling of my vehicle. I don t remember his name but, I do remember he had a lot of tattoos. You rock! It was solely you. Who changed my whole perception to this location.

  Kaylyn Johnston
a year ago
Briana at the used auto office was absolutely amazing! She worked with us on a trade in value we could all agree on! Stephan in finance made our purchase so seamless, he really made sure we knew exactly what we were getting with our purchase! Over all best car buying experience yet! Thank you so much Briana and Stephan!!

  Sherry Rowland
2 years ago
When I visited this dealership, I really had no expectations of getting approved for a vehicle, but I thought I'd give them a try. My salesman Vassie was a great listener and with the help of the financial dept, Zach, brought me a car with my budget in mind. I ended up getting a car that I love, with payments I can afford! We were so happy with the service we received, my SO went back the following week and got himself a vehicle as well! I highly recommend Todd Wenzel to anyone that needs a new car!

  Taylor_ Chelsea411
a year ago
I had an amazing experience at this dealership my saleswoman, (Hances) knowledgeable, accommodating and made my transition easier. I traded in a car and purchased a new car. Hances was on top of things and made sure I was Comfortable and satisfied with my purchase prior to signing the paperwork. 5 Stars for Hances, Customer service was exceptional. The dealership was very clean & had snacks available. Everyone spoke & made you feel welcome.

  sheila smith
2 years ago
Made a appointment to take my car in for a five star inspection- meaning a inspection of all the fluids and tire are inspected as well.The serviceI had done included tire rotation, but the tire rotation was not done. The technician said the tire rotation was done but was not. I was not a happy customer. The dealership is Todd Wensil. I will not be going back their again. I would not trust the service department. I hate a liar .

  Ms Nini29
2 years ago
I am giving 4 stars because the day I took my vehicle in for a oil change and tire rotation, something that should have taken maybe an hour at the most considering I made an appointment, turned out to be 3 hours. Everyone was friendly, polite, and professional but unfortunately it takes them a while to complete the task. I would take my vehicle to them again because so far they have done a good job however, I recommend being prepared to wait hours to get your vehicle back. Thank God I live close enough to go home to wait.

  Elayssandria Lacy
2 years ago
Every time I come to the dealership I feel like I get the VIP treatment. The customer service is always friendly and courteous. The service fast and efficient. I would highly recommend this dealership to all my friends and family members for new vehicles, for general service and unfortunately for collision as well. LOL. They do an awesome and amazing job in all those areas. Thanks Todd Wenzel and your amazing crew!

  Ed Schulte
2 years ago
I just wanted to share an exceptional visit I had to the Todd Wenzel Westland parts department. I was having difficulty finding luggage rack cross rails for our Buick Enclave for a trip on 3/3/2022. The first dealer I called didn't have them in stock but gave me the part number. I called and Jeffery said he could order and have them the next day. I drove an hour to get the rails. I also wanted to use my GM Rewards points to pay for them. When I arrived Thomas worked hard to figure out my rewards points. Turns out I had listed the wrong email. Once he resolved that he gave me the box with the rails. When I opened it I realized they were not the correct parts for our car. Thomas asked me to get the VIN to verify the correct part. Once he had that he verified availability for the part. Since he knew I was on a tight timeframe and it was too late to order for the next day he sent someone to get the rails. I picked them up the next day and we had them in time for our trip.I appreciate Thomas' patience and perseverance! Customer service is not what it used to be but obviously it is with Thomas and Todd Wenzel Buick!

  Kyle Bartlett
a year ago
I had Johnny & Patrick take care of me today, treated me like family. I highly recommend you set foot in Todd Wenzel. Other sales people outside of my sale were talking good about others and that made me feel good about my purchase. Another woman purchased a similar vehicle and was also happy.

  rick roberts
3 years ago
The drop off was not a appointment but they still got me in. I needed the repair done thru warranty from Ethos because I purchased extended coverage. That went fine. Truck was done next day for both front hub bearings. No issues. If I had anything to add it would be for Todd Wenzel to offer a car wash and give back a clean truck. Would have been a nice touch. Other than that great service.

  Joe Ridge
2 years ago
I planned ahead and made an appointment online only to find out when I arrived that my appointment was not found in Todd Wenzel's system. Dillion L. was not thrown off by the mix up and took my vehicle right in without delay. Service was quick and thorough and I had my vehicle back in no time. Great experience and will use Todd Wenzel service from now on, and will purchase my next vehicle here as well.

  Ben L
a year ago
I was extremely impressed with the new car purchase experience at Todd Wenzel. I had called multiple dealerships across the area with either limited stock, or inability to give out the door pricing.I managed to get in contact with Hancess who truly impressed me from the get go with her knowledge and poise. She efficiently guided me through the options on the lot and provided transparent pricing and policy, all while engaging with me in a friendly, no-pressure manner. Every little question I asked over the phone and later over text was answered promptly. It was Hancess's demeanor that made me pass up closer dealerships and drive over an hour to Todd Wenzel the same day to discuss further. Once a price was agreed upon, she made sure that all the paperwork was completed and ready for a seamless delivery the next day. From start to finish, Hancess has gone above and beyond to ensure a truly satisfactory customer experience.A special recognition also to Patrick who went the extra mile to research a specific warranty option that the dealership doesn't normally offer. This commitment to putting all options on the table for the customer to make an informed decision definitely leaves a lasting impression.Todd Wenzel will definitely be my first visit for any future vehicle needs!

  Nick Miller
2 years ago
I drove 3 hours to buy a pickup from these guys today, and the only thing I m happier with than the truck and the deal we made, is how we were treated in this establishment. I had my wife and twin 3 year olds in here with me, the twins were set up in a corner office with their own paperwork to sign and the latest spongebob episode. If you re reading this and wondering if these are good people, if you re wondering why you should drive past 20 dealerships to get to this one, I ll gladly be your reason, Mr.Patrick (Finance Manager) and Mr.Jared (Sales) will be my first choice when I buy another truck. Hands down the best service, the most knowledgeable, and the most streamlined and explained process I ve ever been a part of inside of a dealership. They gave me honest answers, and honest input, that s more than i could ask for in a purchase like the one I made today. Thank you guys, this truck is a perfect fit for us, and I don t believe anyone could or would have made me the deal you guys did there today!

  LaTorya Ellison
a year ago
Hancess was wonderful! She stayed on top of communicating with me regarding new lease options until we found one to my liking. Patrick in finance was great as well walking us through the process and getting me the best deal on added coverages. Can t wait to return with my husband to get his next vehicle!

  Danielle Avery
2 years ago
Truly I don't know how they're staying business, I have never dealt with anything like them. There's no communication that's one problem, every call go to voicemails and no return calls. It doesn't matter if its you, claim adjusters, towing service etc. The other bigger problem is the chronic lying, from the service manager, mechanic on down. After 5 weeks of lies about what was and has to be done, they said they're were putting my vehicle on a hoist for repairs. I waited a week before calling for an update. After 3 days of no return calls, I went there physically to see what was being done, I found my car still in the lot untouched. After be lied to from a service rep, and most of all the service manager who tried to tell me it would be another week and a half before possibly getting it on a hoist. He lied about myinsurance company's involvement, just lies in general. There incompetence is staggering. my vehicle was towed in Aug.27th and towed out Oct.14th to Gordon chevrolet. Where I'm getting great service, respect and professionalism. Anyone thinking about going to Todd Wenzels in westland should reconsider. They are the WORST !!!

  Mark Corrie
a year ago
I brought my Buick Enclave in for an oil change. They didn't bother to drain the old oil but simply added 6 more quarts of new oil. I notified them via email but nothing was ever done to compensate me. I ended up changing the oil myself. I can tell you for certain that 12 quarts of oil came out of that engine. It was a good thing I caught it in time before it damaged my engine. Needless to say I never received a satisfaction survey from GM like I usually get. Never again Todd.Vehicle sold! No longer owned.

  Larry Pawlowski
2 years ago
Easily scheduled an appointment and upon arrival was immediately waited on by a service advisor. He was courteous and directed me to the customer lounge. The area was clean and sitting was designed per CDC guidelines. My vehicle service was finished in the stated time and I was on my way. Happy that I switched my purchase and service to Todd Wentzel.

  David Toepp
2 years ago
I came in for an oil change. It was noticed that I could use new tires. I was quoted a price that was truly too good to be true. I expressed that sentiment, but was assured that it was a real price. I told them that I had an appointment to have tires installed the next day at a competitor ( already paid for tires) I was told that if I could cancel that, the tires could go on that day. I cancelled with competitor, and was then told that a mistake had been made and the deal could not happen. Was told they could match the other price I had, but with different tires, and not that day. Called back next business day and price went up $60. Said they forgot about labor in the previous quote. What a mess. They did reset my oil life indicator which they forgot to do at time of service.