Quick Lane at North Brothers Ford

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nick LeRoy
a year ago
I've been taking my car here since 2019 and it seems to get worse with every visit. You will drop your car off and you will have to call them the next day for an update or you will hear nothing. Paid for headlight replacement and they offered free wash. You can see from the pictures that neither of those things happened. You wait forever in the waiting room for the shuttle, you wait forever for an update on your car, and then you wait forever to pay. If you value your time or money go somewhere else.

  Mike Monahan
3 weeks ago
Took car to get an oil change did good work No appointment.

  Mary-Jane Neill
11 months ago
Made an appointment on my day off so i could pick it up and drop a different car off and make an appointment i had at 4. Oil change, recall and fix alignment issue. 6.5 hrs later the call was no suspention problem and nothing else was done yet. I knew it wasnt suspension and then i was told it was probably not balanced. I know what that feels like too. It was an alignment issue that their machines couldnt detect. I had to leave it until my appt was over and get it after hours. I had alignment done that resolved issue next day at belle tire.Salesman dave is great!!

  Cathy Shasko
5 years ago
Absolutely the best service I have ever received at a place for car service. I stopped by just to have the air in my tires checked and Stephan topped off the fluids as well as gave me a free car wash. The manager Jason also stopped to talk to me to make sure I had the best service possible. I am going to make this Quick Lane my new home for service. Thank you so much for the outstanding service! Highly recommend

  Mo
a year ago
Jack Demmer Quick Lane is better organized. Jack Demmer greets everyone soon as they walk in. Not at North Brothers, you have to stand there & wait & wait, & Joe was super busy & asked the other young guy for help but he said he couldn't. I believe you need to visit Jack Demmer Quick lane & try to be like them.

  Marie Hassett
a year ago
When to use their quick lane got there at 7:10. At 7:40 I was told there's a 3 hour wait. I don't call that a quick lane!

  Brian Provo
2 years ago
If you need brake work ,oil change,or a tune-up,I strongly recommend Quick Lane At North Brothers. Devin,who works at the service bay is an excellent person to see. He is very polite and very helpful.He will assist you and get your vehicle up and running in a very professional way .You will never go wrong with Quick Lane at North Brothers.

  Akindele Turner
a year ago
Had my vehicle for 7 hours only to find out no oil change had been done, reccomend DO NOT go to this place

  FRAN GORODZ
7 years ago
After coming here to get oil change today I rushed to get there just in time. I pull in get out of my car and they tell me they are closed, yes without actually being closed. I had to walk up to someone to tell them What it was I was there for. No one greeted, or cared. It was 7:44 and the guy says there is not much they can do at this time.Well, it is not 8 yet ! So much for customer service, there was a couple of employees who stood there not knowing what to say. I will NEVER give my business to them ever again.

  Anthony Wade
5 years ago
Service was the best. The advisor made sure that I got the best service including looking up coupons that saved me money. I would recommend to anyone with a ford product

  Timothy Tripp
3 years ago
Great service. They are beyond busy and very long wait times just for oil changes but the staff is great and knowledgeable!

  Ralph Brooks
2 years ago
Great service! Great service people! Great dealership, I'm glad I bought my car at North Brothers Ford and I surely will buy my next vehicle there!

  Teresa Mcnea
4 years ago
Well the name says it all it was quick also the service guy who helped me was the most professional and friendly person it was a pleasure to do service there. I will def be returning

  Glenn Sommerville
5 years ago
Took my vehicle in for service. Adam Blackwell was my service visor. He took care of everything best service I've had in a long time

  Lucius Ballard
5 years ago
Technician told me I needed work that I did not need. Took my car to get a second and third opionon and come to find out quick lane at North brother was just trying to false sales

  Robert Fullerton
2 years ago
Devon was on top of everything. He kept me posted on everything that needed to be done. He found me discount coupons that I wasn't aware of to help bring down the cost.He showed me that he cares about his customers.

  Dean Lemponnen
2 years ago
Made an appointment for an oil change three and a half weeks in advance, one and a half hours to complete the job. No one else in the waiting room.

  Steve Rhodes
4 years ago
Clean facility, courteous and friendly staff,reasonable prices for services, I highly recommend this facility if you need maintenance done to your vehicle

  Michelle Porcaro
3 years ago
Just needed air in my tires, stopped in, very helpful and quick service! Definitely recommend!!

  stephenseals61871
3 years ago
Great place to take your vehicle for Great customer service in and out with the best car care in the business

  Ms Terrie Patterson
2 years ago
I am beyond grateful for all the staff at North Brothers Thank you Thank you Thank you

  Grace Stribling
4 years ago
I got my car there. All the employees are very nice and courteous.

  Marsha
3 years ago
This place is awesome and Devon who took care of my issues with my car was great!

  Dakota Young
7 years ago
Got my car out fast and did a full inspection for free. They even washed my car for me.

  John Barry
5 years ago
Fast service, knowledgeable staff and when car is down all that is a plus thanks for the great service guys!!!!

  Brenda Sayger
a year ago
Quick Lane is Awesome. Great job guys , keep up the great work.

  Allen Hill
4 years ago
This is the only dealership I go to to get my oil changed. They a courtesy and fast.

  Nina Gray
4 years ago
The staff was very friendly and helpful. The service was was fast.

  James Adams
5 years ago
If you make an appointment, they get you in and out pretty quickly. No issues.

  official_david5825
2 years ago
Guy was funny and had great service I'd recommend