Friendly Auto Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Olivia Yarrell
a month ago
Bryant is amazing always helpful, honest fast and fair. Usually whenever I have a mechanical issue these guys are fair and quick. Thank you it s difficult to find great mechanics

  Brittany Gee
a month ago
Great service & great prices... Jamie is the best! If you need work done on your car give them a call!!

  amari ford
4 weeks ago
I honestly loved my experience here, I dropped my car off and got it back a few hours later. They really are a friendly auto shop especially Brian or bryan ( not sure of the spelling) 10 out of 10 would recommend.

  Jake LaGotta
3 weeks ago
terrible place. egotistical worker refused to work on my vehicle, and the boss gave me the run around twice making excuses for said worker. bc of that, I never got my vehicle fixed and time was wasted. terrible customer service. don't waste your time or money with them.

  David Clark
5 months ago
So unprofessional, I m calling the BBB. First my 2021 ram was towed up there.. 24 hours later they didn t even know it was there! After talking to Bryan or whatever his name is, he gave me a quote, after my truck got there he tacked on so much money.. then today I find out they put a bad part on my car.. not only does he want me to pay 150.00 to inspect the car again (24 hrs later) but he also advised I would have to pay for labor. This is a hole in the wall repair shop that preys on women, and the urban community.. go to a reputable repair that when they give you a price, it won t change once you get to the register and they have your car for ransom .. YOUVE BEEN WARNED

  Wayne Neva
6 months ago
The management style has changed. My son needed work, his truck sat in the lot for a week before they got to it. Totally unsatisfactory. But I will say I love the fact that this place won't upcharge the parts that they install. I have had many successes with them. But time to get my vehicles back to me is the big issue.

  L.M. T.M
11 months ago
I highly recommend this auto shop to anyone!! I've been searching for a good place to take my personal cars without getting cheated and overpriced, but the manager Bill at this shop is well versed in what he does and treats everyone with respect. The mechanics under the manager have nothing but great things to say, and they do their job well! VERY EFFICIENT PLACE. I'm about to see if I can bring all of my business vehicles to get serviced next. Great place for anyone and any vehicle, they can do it all!!

  Moe Taylor
11 months ago
Use to be a good place up until now. They were always pretty fair, honest and reasonable. New African American guy has taken over the counter and has a bad attitude. Poorly ran. Never calls with updates and they never complete work on time. I wouldn't trust them with more than minor routine stuff like brakes and rotors or similar basic jobs

  T R
5 months ago
Unprofessional don't know what they're doing. Charge too much to put parts on my vehicle And didn't do a good job would never go there again

  Shannon P
8 months ago
Anyone looking for Chris (the former manager at Friendly Auto), he opened his own shop on 9 mile. He did not retire with heart issues or die like this place is telling everyone. Real classy Friendly Auto.

  Deje Steel
a month ago
I will have to adjust my review once my car is fixed after 3 visits

  Kay B
a year ago
This was my first time at this place and i will be back! They are extremely reasonable and does good, fast and reliable work! I was scared because I am a woman and you know the rumors about women being overcharged, well not here! Chris was amazing and everyone that works there live up to the name of the company. Take your cars here, i promose that you won't be disappointed!Service: Steering & suspension repair

  Susan Sanderson
a year ago
Shysters! Last time they charged us $300 for diagnostics they didn't do! And before that didn't fix the head gasket which is now leaking again. Nick the owner only knows how to RIP his customers off which is why their business is hurting. Don't waste your time or money.

  makk makk
a year ago
"Make sure they have your warranty written" seems they do not give written warranty's on their work, so beware before you select them, their work seems to be ok at best. Communication between mechanics and front desk is terrible. I simply didn't see a desire to have me satisfied as a customer when my car was brought back from a part that I bought through them that needed to be replaced. Bottom line I had to pay them again to have my car repaired after they repaired it less than two months ago... Once they get you to pay, I felt like I was just a number and not a customer anymore!Service: Engine repair

  Chris DiPaola
a year ago
$65 check fee turned into $250 just to tell me they are pretty sure my catalytic converter s are clogged, not sure which one, but almost positive it s the converter Well the converters were in fact the problem. I had to replace all 4, would have been nice and saved me $200 if I knew which one was bad

  John Robacker
8 months ago
Took my car in to get brake pads installed, the pads and brakes feel great. My complaint comes when I picked up my car the key fob was broken. They told me the battery died. Changing the battery did not help as the fob looked like it has been run over or squeezed hard. As it turns out they called last week to see about a good review from me. I told the guy Chris i think he was,, my story and it sounded like he was going to make it right. Well that was a week ago...so...They only have to lie to me once... I'll never go back there. Makes me wonder if they cut corners in their repairs.Service: Brakes

  Heaven Gross
10 months ago
Black heavy set man at front Desk is very rude. Should get better service. He s terrible. Place fixed my car really well but I won t be coming back off the simple fact of him. Just a really horrible tone & demeanor.

  Jessie Ference
4 months ago
They'll scan you out of your money they charge you for stuff that you don't even want if you don't look at your receipt just watch out for that company

  Angelina D
2 years ago
Highly recommend this place! Chris is professional, honest, and knowledgeable. Just bring your own parts and come here for labor costs. If you are unsure what parts to bring, call Chris and he'll tell you where and what to get.Staffs are honest and they did a great with affordable rate. Definitely will come back and do all my car repairs here. They replaced my outer tie rod, rear brakes-calipers-rotors, and headlight unit (whole thing). Other places charge about $1400 and this place cut my expense in half.Services: General repairs & maintenance, Brakes

  Tash Yah Yisrael Greetings
10 months ago
I just left the shop and I feel amazing they took so much care of me it's not even funny to be a woman going in fo car repairs is scary you get scammed a lot even though my father was a master machainc people still got over on me with me having knowledge about my car but I will continue to go here the name suits the business they are amazingService: General repairs & maintenance

  Mary Campbell
9 months ago
We have used this place many times for our vehicle repairs and keep coming back. They are really helpful, friendly and repairs have all been well done!

  Mann E.L.
3 years ago
Wow. I am so impressed. Chris treated me with respect, understanding, handled everything wrong with my car, and gave me an incredible price... I have found my new shop. As a woman, my stomach always gets tied in a knot when I need a car repair... I walked in, I was immediately put at ease, and treated with kindness and a very very fair attitude. They were very helpful, and had a great turnaround time.

  Keepit Nmotion
a year ago
So it took them a 3rd time of back and forwards to the shop in 2 1/2 weeks time for them to finally fix my cars engine light coming on and off while driving. Jim at the service desk did the best he could in passing on the issue about my car engine light. The 3rd time returning to the Chrysler service shop. I had to request to speak to a supervisor or management of the service department. I spoke with Tim and he explained everything to me and other things he would do to fix the problem he also offered me a loner car for free until they fixed my car. It took 3 visits to fix my car but I thank Jim and Tim and the shuttle drivers for getting me back and forward to the shop. Tim also put more gas in the car at more then half and car was cleaned in the inside. So the problem ended up being a camshaft sensor gone bad. Hopefully the problem is completely fixed now. MY BABY IS HOME I would have given them a 5 had the problem been fixed the 1st visit.

  Michelle Montgomery
2 years ago
Nice guys clean shop. They keep it real and too the point and no scamming none. They are good guy's thank you for all your hard work and working thru the pandemic so people can get back n forth n keep the jobs they have too keep their roofs over their heads n food on the table all for the greater good. Thank u Chris exceptional worker and nick. Happy Holiday's And GOD BLESS YOU ALL.

  RTSGuy 28
a year ago
Expensive, bad staff, does not care about your personal interests. Brought a 1995 Oldsmobile silhouette to their shop, told me what was wrong, couldn't help me. They recommended that I junk the car. Got it fixed somewhere else. Wouldn't recommend this place because they do not have your best interest in mind, they're just trying to make a dollar off you and could care less.

  Ayodele David Akinpelu
2 years ago
Took my car to replace the front brakes and rotors, I ended up having to replace the front calipers as well, i bought all the parts, the labor was 183$ out the door. He took care of me within 3 hours of dropping off the car and showed me all of the extremely bad parts. Honest and quick guys i recommend them. Thanks Will, they legit!!

  Johnny Raymond
2 years ago
They definitely live up to their name "FRIENDLY.." I can't thank them enough for what they did for me today they did my front strut, stabilizer bar and front brakes for dirt cheap they did an excellent job and it took less than an hour I highly recommend these guys..

  Kimberly Adams
5 years ago
I have trusted them with my vehicle as well as my husbands for the past 17 years. They are the best mechanics in Metro Detroit. They have always been 100% honest and they stand true to their name. Very friendly and considerate. I would recommend them to any of my family or friends. If you want excellent work that lasts then you have found the right place.

  Honei Gipson
11 months ago
Never go to this place again they not the truth or trust worthy not honest got breaks calibers rotors repaired didn t even need replaced olds still brand new just needed to replace a caliber hose than got over nd keep the brand new parts they took off NEVER TRUST OR GO TO THOS PLACE AGAIN

  Latoya Lindsey
3 years ago
I have been going to this shop for over 20 years. I starting when it was on the opposite side of the building. Nick is the owner and I can say that he is such a cool dude. Chris now runs the shop and Omg, he is the coolest, sweetest, and most truthful mechanic I've ever met. He's a guy who will let you know what is and what isn't and won't try to sell you on fixing what's not broken. If you want an honest mechanic, check this place out.