N & J Auto Diesel Repair, Inc. 24 Hr Services

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Caly Czarnecki
8 months ago
What a great experience with N&J! We were in UP on a business trip in our diesel pusher (we live in Kentucky). Had a bunch of dash lights come on telling us we needed to do a parked Regen and the motor would shut down. Our motorhome wasn't budging until we had it done. Called N&J and Jody was extremely helpful and knowledgeable. They were able to get someone out to us in the morning (as it was already close to 8:30pm). The service tech, Norm (the owner of the company) arrived early and started the Regen. About an hour and a half later, we were on the road. The service call pricing was extremely reasonable and our total bill came back less than quoted. Norm gave us a lot of great tips on maintaining the RV properly and even pointed out that we needed a front tire alignment. We are grateful and thankful for organizations like N&J that go above and beyond to get the job done. Thank you for getting us back on the road!

  Elizabeth Lams
5 months ago
We were stranded on the side of 75 in a rental RV freezing for 4hours and the moment the owners wife found out she personally took us (and our two dogs) to our hotel and made sure we were safe and warm. Truly people who care!! Good people are hard to come by these days, but they exist at N & J!!!!

  Ryan Anderson
5 months ago
Never stepped foot inside but Jody made me feel at home over the phone when my bus broke down during a rental experience. Norm didn't over charge me for his quick diagnosis and they gave me reasonable towing over a hundred miles away.

  Andy Newland
4 months ago
While traveling North on I75 the wheel bearing on my truck went out. I was able to limp the truck to their shop where they pushed what they were working on out of the way to get me back on the road as soon as possible. I hope I never break down on the highway again, but if I do, I hope it's in the Gaylord area!

  Aaron Simpson
7 months ago
Had a leaf spring snap coming over the Mac bridge in our camper, was able to limp to a campground and called around to several places. The local RV dealer does not work on suspension and several other places didn t want to mess with it. Called N and J at the recommendation of another garage. N and J came right out and fixed our spring. DJ was awesome and had us up and going in about an hour. Price was fair as well!!

  Roscoe Giles
3 years ago
Over 800 miles from home and my van started having issues. N & J stepped up and took care me right away. They did a fantastic job and charged a very fair price. Thank you N & J.

  mark hodder
9 months ago
N & J certainly saw easy pickings Sunday 09 July. They charged me over $1,100.00 for "repairs" to my truck which lasted 40 miles. Their "professional" mechanic named Jackson got $800.00 from me Sunday then a second mechanic named DJ completed the fleecing with an additional $375.00 Monday. They saw an out of town vacationer and ripped me off worse than a card hustler. Sleep well N & J.

  Yevgeniy Karpinchik
a year ago
Estimate was 800/900$, turned out to be 1300$. Wasn t informed about service call fee and mileage pricing. Mechanic did a good job though. Thats why I ask all this questions over the phone to make sure I pay reasonable price for the service I need. Extra 400$ is a price of a tire I could have gotten.

  Michael Hannaman
a year ago
Really awesome experience with these guys. We had our F350 break down while pulling our camper down the highway in northern Michigan. They were able to run a quick diagnostic, realize it wasn t something they could fix on the side of the road, then tow both our truck and camper 3 1/2 hours down to Grand Rapids. Super easy to work with, very kind, reasonably priced, and helped us work our way out of a very difficult situation on our vacation. Highly recommend if you find yourself stuck on the roadside out their way!Services: Special vehicle towing, Long distance hauling

  Joy Miller
2 years ago
DO NOT USE!!As a local, I was offered a deal for some repairs by the owner. The repairs were front wheel bearings and lower control arms. In the process of the repairs, and undisclosed by this company, they CUT THE FRAME! Under the engine, where the suspension connects.Three mechanics are listed on my invoice as having worked on this, 2 with license numbers, including the owner himself, and 1 without a license number. Also knowing this would be my daughter's first vehicle, they let my 17 year old drive it off their property like this. We only discovered that they had cut holes in the frame on both sides by doing further repairs ourselves. We have contacted them several times about this situation. The owner's wife was willing to cut us a check to compensate for this blatant negligence, but the owner, himself, was not. Now, neither will contact us or take our calls. The last time I got through to them, I had to block my number so they didn't know it was me calling. Only 1 out of 9 other mechanics are even willing to LOOK at the vehicle because they CUT THE FRAME! This vehicle was book valued at around $4000, but is worth less than $500 in SCRAP now because they CUT THE FRAME. We are currently seeking legal action against them, and feel confident in compensation due to their negligence.I can't believe they have done this without making it right, as I am a local and see these people several times a week. My daughter could have been seriously injured or worse. BEWARE OF THIS COMPANY AND DO NOT USE THEM. The safety of your loved ones could depend on it.Service: Steering & suspension repair

  Chris Donoghue
a year ago
Very helpful, efficient, and professional. I never dreamed i could get the starter on my 2006 Ford Escape fixed on a Sunday night at 7pm, but they made it happen. I was paying through Gaylord when the starter failed me. I am very grateful for the service i was offered. Worth every bit of the price.

  Casey Beglin
2 years ago
Very accommodating and understand your situation. Was heading north for a 4th of July vacation until my truck broke down. They couldn't get my truck fixed the same day due to the part it needed but was able to get it fixed in a couple of days. Some of the bad reviews say they are over priced or are terrible at diagnostics, but I think there comes a lot of ignorance with that. I knew exactly what was wrong with my truck and how long it would take to repair. Problem was i didn't have the tools to fix it. Their price was below what I had anticipated and told me exactly what I had figured was wrong with it. I even questioned the mechanic to make sure he wasn't blowing smoke. I will definitely be keeping their card with me in case I need them to bail me out again going north.

  jackie fontenot
3 years ago
Amazing service!! We were in a pinch on vacation up north in our motorhome. After blowing a tire on 75, we decided we better replace a few iffy tires before traveling further. They squeezed us in for a next day appointment and the cost was extremely reasonable. They could have easily charged us A LOT more knowing we were 200 miles from home. I HIGHLY RECOMMEND!! Great people!!Service: Tire change

  Danielle VanDee
7 months ago
Such amazing and kind hearted people. Had bad tires and got us in and out so quickly. They're definitely for the people.

  julie lawson
4 years ago
A Saturday evening, over 3 hours from home, our radiator went out on us. We happened to be at a gas station in Gaylord when we realized it. Found this business on Google and gave them a call, explained our situation, and they told us to come by and they'd take care of us. Luckily we were only a couple miles from the shop. They had us fixed and ready to go in about an hour. Very nice to our kids while we waited. They charged us a very fair price too, they did not overcharge us. Very grateful for God putting us in the right place at the right time with good people.

  Samantha Jackson
a year ago
My husband bought a boat for a small price and rebuilt through the winter. Come spring he went to register it and it was a stolen boat. So he called the law and had it towed away. After the law had everything settled with the boat my husband called to see if he could get the out. The owner told him he needed 8000$ for a boat that was left outside the entire time. But then one the employees talked to me saying oh yea he might sell it to me for a cheap not knowing who i was. Thats a shame that a local company would be willing to do that to a purple hearted marine with horrible ptsd. That served this town and nation for many years and really needed that peace on his boat. But you are more worried about some money then helping the people in your community that have been willing to lay his life down for you and your family.

  Sam Reseburg
2 months ago
They charged $750 for a two hr job. Would avoid at all costs!

  Robert Murphy
a year ago
Called at 9pm and tried to get a tow with my family (fianc� and 10 month old son) and they said it was in the middle of the night and wanted to wait till morning.. 24 hours? Not really, sounds like when it s convenient for them. Thanks a lot for having my family freeze because you didn t want to do your job.

  Ceirighen Gill
8 months ago
Awesome dudes. Came and made an easy 2 second fix and didn t even charge me! My husband and I are super broke so this is appreciated more than they know.

  Nomy 4mo
2 years ago
Absolutely great towing service provided to us. We've had a sprinter van stuck in snow recently, and these guys were extremely good at helping us out of that. They've also shown the way out for the driver. Can't tell how thankful I am to these guys!

  Lea D
a year ago
When our car broke down on a Sunday evening, we were thrilled to find a 24-hour repair shop that comes to you! Jodi spent a very long time on the phone with us talking through options, and Ray came out and was able to fix our car within a very reasonable time and at a VERY reasonable cost!!

  L Marsh
7 years ago
N&j took good care of us. We blew our rv alternator on i-75 north of gaylord. Norm took the call, recommended a good tow place (he could not repair on site that day). The next morning, they quickly got the part and installed it. Charged a fair price. We were on our way to enjoy the weekend, with minimal fuss.

  Rob Pep
8 years ago
DON'T GO HERE! Brought my RV in to get two new tires. They put the wrong size tires on the rear which caused damage to my good tires in the rear. Then while driving I was stranded on the side of the road. I had to call a tow and get 4 new tires for my rear axle. They would not pay the full bill, had to take them to court. Do not go here if you like your money. These people are a joke. Disappointed customer that got robbed of my money, time and probably a few years off my life from all the stress. Save yourself and go elsewhere.

  Aaron Bale
6 years ago
After having tires balanced at a different shop in the Gaylord area two wheel studs had been damaged and that shop sent me to n&j to have them replaced for free. The N&J crew, hearing I was to drive 370 miles home the next morning, put on there A+ game and got me back on the road in half the time of original estimate.Thank you for your excellent service.

  Andrea Rendon
a year ago
Great towing company! They helped us out after having a bad experience with another towing company in town. Norm, Joey, and Esther know the importance of great customer service!Service: Car towingService: Car towing

  RJ Hos
3 years ago
Heading south on 75 from the UP, stopped for gas in St. Ignace and mistakenly pumped gasoline instead of diesel. We could not move the RV for fear of a seize up and unable to find anyone within a few miles to help us. Found N & J online, called and they were on road to us within 30 minutes. Worked quickly and efficiently! Based on the fact that they traveled 120 miles round trip to get to us, we found the bill for their service to be very fair.Thank you guys, appreciate your help.

  Tasheena Raye
2 years ago
Worst place ever. RIP OFF N MAJOR SCAM ARTISTS. Told us on the phone $100 a hour plus drive time from Vanderbilt to gaylord n back. 2 hours later to change a starter, a few bolts n wires. There ended up being a major suprise charge, that wasn't mentioned before hand. $600+ later. Husband warned me. We didn't have much of a choice. Learn from our mistakes, bring your own tools. A chimp can change a starter kids.

  Ed Bowen
8 years ago
On a recent trip my motorhome broke down and I was stranded in Mackinaw City. With the help of the Good Sam club we found N&J in Gaylord. They were willing and able to come repair my coach. We set a time for the repair, he was actually 10 minutes early, and set upon his task. Norm was the tech and he gave me the impression that he knew exactly what he was doing and with the help of his assistant/daughter had me going within an hour. While I hope I do not have to call upon them again, I will in a heartbeat and do recommend them.

  Cathy Shemonic
5 years ago
We called N & J Mobile Repair due to a hydraulic issue on our fifth- wheel. They came from 1 1/2 hr away & were at the campground with-in that approximated time. Eric & Jackson were very respectful & were willing to do whatever it took to get hydraulics fixed so we could move on to our next destination. We HIGHLY recommend N & J & would not hesitate calling them again if needed.Wayne & Cathy Shemonic

  Chase Johnson
5 years ago
If there was an option to give this place a 0 star rating I would. They charge outrageous fees to tow and hold your vehicle. If you want to get it out "after hours" you have to pay someone $85 to show up. This place likes to take your money because they can. This place is full of thief's in my opinion