Troy Auto Care II

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Bre Williams
a month ago
The whole situation started by my serpentine belt breaking and water pump going bad so I did some research and found this shop.. it was close to my work and they offered towing for my car to get fixed. I received a call from the shop and was told after inspection about the belt and water pump, but also my sway bar links, control arm and ball joint on the drivers side also needed replaced totaling the job to $1,200.00. My car also needed an alignment, as it was pulling to the right. I agreed to the work and they informed me my car was ready for pick up. Upon picking my car up, it continued to pull right and a rubbing, clanking noise began near my passenger tire. I contacted the shop and took it back. An hour later, I received a call with good news that the noise I was hearing was a nail in my tire.. the struts look great! Everything looks awesome under your car a nail isn t going to make that kind of noise, first of all and that my camber bolts were bad. You need to use the camber bolts for the alignment. I was quoted $93.00. So, either they didn t do the alignment that I was charged for the first time or they did it and just put the bad bolts back in and they wanted to charge me for their screw up. The next day I contacted the shop to see if it was ready as I had not heard anything and a different woman proceeds to tell me the technician noted that the passenger strut has a crack in the coil spring so it s still pulling a bit . So . The crack magically came overnight? Interesting. After going around and around with the shop about how this isn t my screw up, they replaced the strut and bolts for free. My car is still making the noise and there s a constant hum that was not there before. Hailey mentioned she drove with the tech for a test drive around and didn t hear a noise the noise started 15 minutes after I was driving up the road so I m not sure how long their test drive lasted. Now I am taking it to another shop to spend who knows how much to actually figure out what is actually wrong with it and double check the work that was done by this shop since this place seems to want your money while not really knowing the issues wrong in the first place, or messing up and causing other issues. I had high hopes for this place as the reviews were promising and I know a few people who bring their cars here for service and have had excellent experiences. At this point, I am convinced something was done during the first time I had it there and they just can t fess up to the issue. I appreciate the gift card given by Kristie but my issue still isn t resolved after all of this and my trust in this shop has been lost. I was as understanding as I could be with all of the back and forth, but I m at my wits end. Hopefully this doesn t happen to other people.

  Haley Zerkel
3 months ago
I recently had the pleasure of getting an oil change at Troy Auto Care II. From the moment I walked in, the staff went above and beyond to make me feel comfortable and confident in their abilities. As a woman, it's often challenging to find a mechanic that doesn't make you feel like you're being taken advantage of, but at Troy Auto Care II, I felt a level of trust that is truly rare.I'll be recommending them to friends and family without hesitation. If you're looking for an auto repair shop that combines expertise, transparency, and genuine customer care, look no further. It's clear that they value their customers and take pride in their work.

  Joe Densteadt
7 months ago
Awesome, got me in for a last minute oil change. I have had all my automotive work done at Troy Auto Care for at least 5 years, and I have no complaints. They fix what needs to be taken care of and let you know what other problems are there that aren't a safety risk. Troy's prices have been very fair if not better than other shops !

  Daniel Lawrence
7 months ago
Go here and stop thinking about going anywhere else. Took my 250,000 Honda in thinking I had a drive belt problem. Ended up not being the problem but a leaking hose which was causing the problem. They could have easily done what I said, but didn't. Van runs like a champ and would not trust my Honda to anyone else. Also, most places won't call you until the end of the day, even if the work is done since they like to do all the paperwork in the end. Not here... done at 2:30pm and was on my way home shortly after that!Services: Tire rotations, Auto maintenance, Oil change

  Yasmin De la Luz
11 months ago
I had the pleasure of working with Troy Auto Care's towing service today and I couldn't be happier with the experience. From the moment I called, the process was seamless. The driver, Josh, was super friendly and easy going, which immediately put me at ease during a stressful situation. He arrived on site fast and was able to quickly and efficiently tow my vehicle. Josh's professionalism and expertise made the whole experience feel flawless. I highly recommend Troy Auto Care's towing service, and especially Josh, for anyone in need of a reliable and trustworthy towing company. Thank you for your excellent service!

  psudhakaran
8 months ago
This place used to be good but did not have good experience this year! The diagnosis report is contradicting from other places! For example they said our car brakes are good but at 2 other places they said it has to be changed immediately and now we started getting a warning about brakes in the dashboard! Also looks like they say they are fixing something (which may be not needed) to get money from us

  Jenny Couwlier
5 months ago
Excellent service, they communicated everything with me very well and my car was fixed up quickly and I will always recommend them to friends and family!!!

  Ryan TenBrink
7 months ago
Great team all around! I feel confident knowing the issue gets resolved when I drop off my truck. Fair pricing in case you were curious.

  Anthony Debay
10 months ago
I took my car here a couple years back, they had it for two days, front office didn t even know what I was talking about when I d call to check in, and they never even looked at it to diagnose the issue, even though they said they would same day. Finally I just went and got the keys back (after they finally found them). Not impressed. Unorganized, and apathetic describes the experience I had.It is not a surprise that you can t find my information from a couple years ago. Who ever did own that shop then was unorganized. 3 days, no one even looked at my car or called me. So I hope the new owner (if true) is better. Wish you luck and improved service!

  Mark Ewert
a year ago
I thought when I took my perfectly running Ford Fusion in for a routine inspection it would go smoothly. Boy was I wrong. After being told that the Gasket to the cover of the timing chain needed replacement I went back the next day to have the work done. The day after the work was done my car had difficulty starting. I knew right away that it was something that they had done, My car is a perfect running Vehicle with no issues. So I took it back to them immediately which after checking it out they couldn t find any problem. I even asked the Technician who performed the work if the timing chain was somehow messed with during the installation of the gasket. He told me NO! That all he did was remove the cover. So I left hoping that I would have no more issues. Sure enough the following day the same thing. I then purchased a battery thinking perhaps that was the problem. But still it was difficult to start. Again, I took it back, And told them to keep the car overnight and try starting it when the car is cold. Sure enough they called me the next day and told me that YES! The timing was off. So! Obviously the Technician did something to cause the timing to be off while replacing the Cover gasket when he told me that he had not touched anything during the replacement. So even though the young lady who works the the front desk who is the Service Manager impressed me with her knowledge of Vehicles. I definitely wasn t impressed with this Technician who worked on my car, Who obviously didn t know what he was doing. I have to wonder how many other Techs over there don t know what they are doing. I also have to question whether or not if indeed the Gasket was leaking because I only have a little over 38,000 miles on my car and I had no obvious leaks that I could see. This place that I thought would be a great go to place? Is now a definite not go to place.Never again!Service: Vehicle safety inspection

  Accelerate 2023
a year ago
Josh M. was absolutely wonderful. I got locked out of an Audi A6 which is a notoriously difficult car to get into. He was really friendly and got creative to get the keys out of the car. I was concerned that someone was going to need to drive an hour with my spare keys to get me into the car and he got the job done in less than 10 minute.I highly recommend!!Service: Car lockouts

  Jessica Pack
a year ago
Griffin came out so fast to help tow my vehicle this morning after I experienced a flat. I initially thought I had a spare tire and when I went to get it, there wasn t one there. He was more than willing to tow my car and take me to the dealership even though he wasn t required to. I appreciate his time and commitment to servicing me and am so grateful for his help! He was friendly and helped make my morning go better despite a poor start. Thanks again!

  Wil Conner
10 months ago
Nice job on my 2008 Buick Lucerne. It rides like new after changing the rear shocks and catalytic converter....218k miles.Big shout out to Haley. Glad you're back!

  Raphael Harbin
a year ago
Troy auto is by far the best automotive repair shop in Michigan. It would take me all day to name the many reasons why but the only place I trust with my dodge charger is Troy auto. When visiting Troy auto Hale, the front desk manager has always greeted me with smiles always professional and super fast in getting me in and out. The owners are the best in unique situations they went above and beyond for me. All of the repair technicians are amazing at problem solving. The faculty inside and out is amazing. If you want top notch service take your car here.Services: Auto engine diagnostic, Engine repair

  Sourav Bhattacharya
a year ago
Went with prior appointment, and didn't take much time to get the overall vehicle inspection and oil change done. Can't comment on their larger technical know how, but was satisfied with services I paid for. If you're an enthusiast or DIY inclined, who likes discussing your vehicle with the technician, you will be disappointed because they don't allow talking to the technician who worked on your vehicle. I understand that they're busy working on other cars, but I personally wouldn't mind paying by the minute (say, $60/hr) to discuss on my car's condition. Will visit them again before I decide if this should be my go-to place (and also folks in my social circle who value my opinion).P.S. I felt the vehicle inspection fee is a tad high, but nothing earth shattering.Services: Vehicle Inspection, Oil change

  David Whitehurst
a year ago
Always an excellent experience at Troy Auto! These folks will provide an honest and detailed estimate. All work is generally done in a timely and efficient manner. As noted with others, they do also provide their own towing and road service as well! If you need vehicle service, there's no need to think twice about having it done here. . .Services: General repairs & maintenance, Brakes, Oil change

  Ryan Young
2 years ago
Great experience from the tow to services performed. Tow truck came out very quick. Driver was a nice guy. Quickly identified the issues with my brakes and repaired them, plus an oil change, in under a day. Rate was reasonable, too. Would use again.Services: Brakes, Brake service & repair, Oil changeServices: Brakes, Brake service & repair, Oil change

  Kelsey Weintraub
2 years ago
I picked up a nail in my tire on Saturday evening. I drove in right when Troy Auto Care opened and they started working on the tire right away. They have a great customer lobby with tons of places to charge up electronics and a cappuccino machine. I wouldn t have minded staying there for a few hours but they had my tire patched and ready to go in 20 minutes. So lucky to have them so close to home. I couldn t recommend this place more!Service: Tires

  Melanie Wild
a year ago
Troy Auto Care did a great job on my Mercedes. Thank you for explaining everything in detail so I could fully understand what I needed. Also the best price I could find.Service: Auto battery replacementService: Auto battery replacement

  Angela Williams
2 years ago
I was pleased with the work of the mechanics but the customer service/ communication was terrible. I had to constantly reach out to them because they never called to update me on my vehicle. They had my vehicle for 2 business days before I called and they still couldn t give me an estimate. At 3 days I CALLED again and finally they told me a price and that the part for my car were ordered and would be coming in the next business day. I got a call back from a different customer service rep and she told me the part would be there in 3 business days. Two days later, I received a call and was told that they had not ordered the part yet. I finally got my vehicle after it had been there for 8 business days in total. I would NOT recommend.

  Michael Avery
7 months ago
If hugging the employees wouldn't be weird I would have. Being able to get me in last second on a Friday alone was such a pleasant surprise. Thank you everyone that helped me!

  Nick Koons
3 years ago
Great service, plus they are fast and affordable. It was easy to make an appointment over the phone. They diagnosed my car in about an hour and had it ready two hours later for rear brakes service. It was very quick, and I was able to get on with my day. I am also happy with their quote, it was the cheapest of 3 places I shopped around for. I will definitely come back when I need more services done. Couldn t ask for a better way to make my maintenance a no-brainer.Service: Brakes

  JuIie Watson
a year ago
I thought I scheduled an appointment on the site for Monday at noon, but apparently it just turned on alerts for service via text, so it was a little confusing. But when I went in, the lady working the front said she can take the car in today anyways and they had a quote for my brakes and rotors back to me within 2 hours of dropping it off. I was able to pick my car up same day by 5 pm when I got off work.Services: Auto brake repair, Brakes, Brake service & repair

  Laura Ritter
2 years ago
I called Troy Auto Care after seeing excellent reviews elsewhere and when all of my usual places were booked. They got me in quickly for an urgent matter and were able to get my car driving again. They were empathetic and professional. I have found my new go-to auto repair place. I cannot thank them enough for their help.Service: TransmissionService: Transmission

  Angela Harris
8 months ago
Troy auto towed my car and caused 8000 in damage. They refused to pay for the damage. They have not been professional. Please think twice if you use them for towing.Service: Car towingService: Car towing

  David Thomas
a year ago
I was traveling and had a concern about my brakes. Even though they were extremely busy, they checked my car, found the brakes to be in good working order, and didn't even charge me the agreed up-front diagnostic fee. I was blown away and would definitely go there again.Service: BrakesService: Brakes

  Michael Neel
2 years ago
This is my first experience with Troy Auto Care and I could not be more pleased. Very professional from start to finish from prioritizing an appointment, resolving the issue in a timely manner, and having the expert mechanic discuss the entire process/outcome personally with me. I also asked and received quotes on several other pending engine issues, which I received promptly from a mechanic who personally discussed all the pros/cons of options and costs for resolving. I intend to use this firm for all of my future car servicing needs.Service: Engine repair

  Scott Pellow
a year ago
Very happy with the service that I received today from Troy Auto Care. Everyone there was very helpful, professional and very polite. I would recommend them to anyone in need of vehicle service, they went above and beyond my expectations for vehicle service and customer experience and satisfactionThank you to Kristy and the Troy Auto Care team !!!Services: Tires, Wheel alignment

  Crystal Sturgeon
a year ago
The BEST ever!!!!! They are so amazing and friendly and do a wonderful job. Super fast too! The workers are sweet especially the young lady at the front desk. Highly recommend for all your auto needs Service: General repairs & maintenanceService: General repairs & maintenance

  Adam Jablonowski
4 years ago
Troy Auto took over for Jake s and I decided to just keep coming here for auto services. Troy Auto has been great to me! I feel like they give fair and honest opinions about work that needs to be done and their prices are great!! Easy to get an appointment. Nice waiting area and they gave my kids some activities to do while we waited for an oil change. They send out a text while they are working on your car with updates (including pictures!!) and service suggestions. Highly recommend this place!