Maserati of Troy

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  sri kodali
4 months ago
Great service with extremely detailed information of the work that was done!The loaner provided was� great and appreciated.Zack was great and very helpful, so happy to be able to work with such awesome staff,and I would absolutely recommend you head here for service.

  Ali Zai
9 months ago
I called the parts today to get the price & part number of two parts on my car Andrew answered my call. I received very bad customer service from him. I asked him if I can talk to your manger he said He is the manager . I was shocked even more to see the manger is providing this bad customer service. He provided me the parts prices but won t give the part number saying that I invested my time & you will go buy from somewhere else. I have never experienced this kind of behaviour from any dealership in the past. I don t recommend this dealership to anyone.

  Irina Chalkevitch
a year ago
Had a wonderful experience at my first Maserati service. Zack was awesome from convenient booking to help with service, to customer service, to honoring the deadline. So happy to be able to work with such awesome staff. Thank you All!!!

  Aaron Gerchak
7 months ago
I dealt with Gabe in the service department several times. Gabe has provided first class service and kept me in the loop with the status of my repairs.

  David Doyle
3 years ago
I have been purchasing high end autos for the past 12 years. Range Rovers, Jaguars, Aston Martins and others so I have had a lot of experience with purchasing these types of cars and working with these types of dealers. That is why I can say with certainty that Maserati of Troy is the best dealership I have ever worked with. They have been outstanding to work with! I have purchased two Maserati Gran Turismo's the last 4 years and both of these experiences have been great. More importantly after the sale the service continues to be excellent! In fact I just placed an order for the MC 20! Justin Helsene the sales manager, is the sole reason why I purchased the first 2 cars and also the reason why I am buying the MC 20. I'm not normally this bullish on car dealers but this firm is an exception!

  Lisa Maserati
5 years ago
I walked in wearing a t-shirt and ripped up jeans (on purpose), and I had a great experience purchasing my Maserati (from beginning to end) with very nice knowledgeable staff. Mark in sales was great. Of course Maserati's need some extra care and maintenance, but when mine does I see Charlie in Service and he always takes great care of everything. I definitely recommend this dealership. This female who always walks in with a t-shirt and jeans gives Troy's dealership 5 stars! Oh, and try the real Italian espresso by the Lambo's, yum!

  fouad fardous
4 years ago
I brought my vehicle in for a service issue, I was fortunate enough to have had Charlie as my service advisor. I had explained the issue of a rattling noise I was hearing, so the following day I received a call from Charlie, letting me know everything was fine. Still concerned about the findings, Charlie took me to the service technician to better explain the reasons for his finding. Charlie s customer service went way beyond, thank you again Charlie for all your help...,

  Bombshot 360
a year ago
Ask for ZACK! That is all I have to say!!! He truly gave me SUPERB service!! Very Informative, Smart and knows how to get the job done!! Companies need more Zack s working for them!! He was extremely professional and deserves a raise!! Lol I had to add that !!! If I have to go back I m only asking for ZACK! He is the Best!

  Jeana Asmaro
7 years ago
Took my Maserati in for service. I made an appointment 2 weeks out. The day before i took it in, Dan from Service called me and said they were backed up and to wait another 2 weeks to bring it in. I said ok, so he rescheduled my appointment. I finally took the car in on a Wednesday morning and he said by the end of next week it will be ready. I said ok. He gave me a Cadillac to drive as a rental, even though i am paying the payment of and driving a Maserati. Today, 9 days later, he tells me they haven't looked at my car yet and that they MIGHT be able to do it tomorrow or he will try his best for Monday. Are you kidding me? When I drove a BMW, the BMW dealer treated their clients as royalty. Like their customers actually meant something. You would think a Maserati dealer would do the same if not more. Horrible horrible horrible service. Still waiting for a Service Manager to call me. I guess he was to busy to talk at the time.

  Stave Smith
5 years ago
Awful. Worst customer service ever... unbelievable, get better service from our GM dealer by miles. Agree with other poster, go to the Granville dealer for major service. For normal service go to Curts Auto a German Bosch shop in Berkley. They service Maserati. I would call ahead and make sure the have the unique German Ferrari oil filter in stock or get one from Amazon and bring it in.

  Frank Raines III
3 years ago
Most Professional, Friendly, Caring and Efficient in the service of their vehicles and customers.My Personal Sale's Representative was Mark.They were Pleased with my Return and in a few years I plan to acquire another vehicle from this dealership.Respectfully,F. R. III

  Ella Gadie
4 years ago
These guys are the best. I phoned several times in one day to ask questions regarding the access code for a vehicle we purchased. Wound up driving to their service department and they were so friendly and courteous. They had us bring the car in the service area and they showed us how to input the code and operate the entertainment system.

  Arthur Art Jr Rimbold
6 years ago
Sadly, I wish I could give a better review of the place considering they offer the Italian lines of autos and Rolls and Bentley as well. However, I review honestly no matter my affiliations with the employees and/or the company. When it comes to sales, I feel for the quality sales people like Ross specificall. They sell well and I'm sure believe they are selling for a reputable parent company. This would be the case if Suburban wasn't the service (bad-service) company attached. You buy a $100,000 car believing you'll get good warranty and maintainance, but if you buy her you get one heck of a half-job. They do the minimum at best. I've had my Maserati and my Infiniti in for service a couple years apart. I was upset both times. Price was double that of service King and 5times that of what I paid in the end. Expect no favors gere. The small warranty work on the Maserati and the sticky buttons in the Infiniti were never even touched. I asked multiple times and gave up forever. My father can buy from them, but I won't. Not when they do such a notoriously lousy job

  Fred Gavin
5 years ago
Update- Thanks Stave for the tip! Curts in Oak Park (Berkley) is fantastic! I now take both of my Maseratis there.--------------Go to Maserati of Granville, the other MI dealer. They are ~40-50% less on parts and service. You could literally flat bed your car their for service for less money than what these guys charge. No joke because I've done it!At any rate, the guys at that dealer are super nice! Highly recommend.

  Latif al nasir
4 years ago
Probably the worst dealership in America i drove to new York to avoid this dealership the staff is unorganized, a fastfood chain has a better trained staff, you ll walk in and and find no one to greet you, works playing on their computers an acting busy. The parts department probably used crayons and coloring books. Avoid at all cost. Very horrible.

  Brandon jones
2 years ago
Very cool staff! Especially Gabriel, my Service Advisor. He has Automotive Knowledge way beyond his years on Earth!

  Patrick Prohm
4 years ago
Today i called service department to get the 4 digit radio code for a maserati I recently purchased. The gentleman got my code over the phone within a couple minutes. Thank you very much!

  DIRECT AUTO
4 years ago
Worst experience ever! The parts department should be closed down! I have never dealt with worse customer service. I am from California and the parts department in California is cleaner more professional and just all-around better

  Fadi Salem
5 years ago
The worst customer service ever.I m gonna sell my car so I won t have to deal with them anymore.they are the only Maserati dealership in the area.

  Danny Farhat
a year ago
Alister McCracken Is the only one who I recommend as far as getting parts , great customer service .

  Chanda Kelly
2 years ago
Loved it everyone way so nice and professional

  Moe
4 years ago
Customer service not good at all all the employees are horrible

  Banny
2 years ago
Nice n helpful staff

  Michael Prevatte
6 years ago
Heaven

  Mike Djavid
5 years ago
Great place!!!