INFINITI Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Janice Jackson
6 months ago
I ve always use this car dealership for my vehicle maintenance and service. I love now how they sent a car to pick me up once my vehicle was ready. At ne time you had to find your own ride or just hang out all day there. So great job in taking car of your customers. Sam was awesome too. Great service management and detailed oriented about my SUV. They need to bring the oil change package back. I normally purchase that discount services.

  Karam Louis
5 months ago
I would like to express my deepest gratitude to Leo. He is always there when my car malfunctions or needs service. Even when times are difficult Leo provides the best customer service and has a great sense of humor. He truly brings life to the service department, I hope he goes up the chain.Services: Transmission, Auto engine diagnostic, Vehicle InspectionServices: Transmission, Auto engine diagnostic, Vehicle Inspection

  Candace Jenkins
4 months ago
I was very satisfied with the customer service provided by Leo Carr at Suburban Infiniti, Troy. Although my visit was for routine maintenance, Mr. Carr also discussed preventative and additional maintenance issue that will keep my JX 35 running smoothly. The services were completed promptly and I was on my way.

  Niccole Doucette
6 months ago
Since I purchased this certified pre-owned (CPO) vehicle in March of 2022. I can say customer service was hectic to say the least. I have had to bring vehicle back several times for various circumstances such as driver window malfunctioned and it would not roll up. From the scheduing representatives scheduling appointments to service center reps, they made it very challenging and unpleasant. I did not want to bring this vehicle in and have it serviced at this particularly location. There was a hassle in them providing a loaner vehicle during repair(that was under CPO warranty). However the most recent appointment of repairing a malfunctioning passenger interior/ exterior door handle and after waiting months for the parts to arrive, I can say I had a much better experience than I have had this entire time owning this CPO. The service representative was pleasant and he kept me updated as to when the parts were going to arrive, as well as he made sure I had a loaner vehicle so my day was not inconvenienced. The repair was completed within hours of dropping off my vehicle. I believe in being kind and professional, so I am not sure if the new crew knew of my past experiences, but sending a thank you to Leo and the service team for your customer service. I can see and experienced changes for the better.

  Tecia Collins
7 months ago
I would like to say, in all the years I have been allowing this facility to service my vehicle, this have been the best customer service experience I have received thus far. Leo was energetic and friendly when I stepped out my vehicle. I was greeted by another service technician as well. Leo. I just can't stop thanking him for his exceptional customer service. I can't believe I was given an opportunity to be lyft home so I don't loose hours of work. To and from the facility. He searched for an even better coupon to assist me in reducing the cost of the service. He explained in details what was needed and pricing. He followed up with a phone call and text regarding my status on my vehicle. My only hope is for him to be staying at this facility so I can build a report for future service recommendations and questions. Kudos Mr. Leo. I'm not sure if he is new to service departments but he won my business. I will keep my business with this facility as long as you continue to have him and more individuals that are similar to provide excellent customer service. 2020 changed a lot but customer service should be valued at all times. Thank you again Mr. Leo.

  Generaldaddy
5 months ago
It s always a great experience. Use them several times courteous service very accommodating, comfortable atmosphere, never pushy and always, and always looking out for me. I wish they would stay open on SATURDAYS. Sami is GREATServices: Transmission, Auto body & trim repair, Tire rotations, Oil changeServices: Transmission, Auto body & trim repair, Tire rotations, Oil change

  Renee
5 months ago
I took my QX60 here for diagnostics after purchasing it from another dealership. It ended up needing a new engine and there was a lot of drama that went on between the place I bought it from and the warranty company and just going back and forth. Sami went literally above and beyond trying to help me get the situation handled and I couldn t be more grateful for how much time and effort he put in knowing that I got completely screwed over by the other dealership. It s been almost 6 weeks that I ve been in a loaner from here and my car has been sitting on their lot but we finally have a resolution.If I wasn t moving out of state in two weeks this would be the only place to touch my car.I cannot recommend the service department enough. Every dealership needs a Sami in their service department.Service: Vehicle Inspection

  John Saah
6 months ago
Sami (service rep) was fantastic. I felt like I was in good hands with him. Friendly, honest, and highly professional. I would have given the dealer five stars because of Sami, but I was a bit disappointed regarding the lack of drinks for customers.There wasn t any coffee, bottles of water, or soda available to service customers in the waiting room. I thought that was a bit strange for a luxury brand dealer.Services: Tire rotations, Vehicle safety inspection, Wiper blade installation, Auto maintenance, Oil change

  gayle miller
6 months ago
Sami Elhage, service advisor provided outstanding service! He responded to my call immediately and successfully determined the problem and repaired it. What a relief to have such competence at my dealership! Again thank you Sami!!!

  Francesco Trentacoste
6 months ago
From start to finish has been absolutely best experience with Gary selling me the car and Sami in service 1000% making the suv perfect for us and delivery to my driveway! Hands down best ever in service and quality in used or new vehicles will always get my vehicles here in the future thanks!Services: Auto body & trim repair, Electrical repair, Air & cabin filter replacement, General repairs & maintenance, Electrical, Auto engine diagnostic, Tire rotations, Vehicle Inspection, Auto detailing, Brakes, Vehicle safety inspection, Auto interior vacuuming, Auto body & trim replacement, Car waxing, Auto maintenance, Oil changeServices: Auto body & trim repair, Electrical repair, Air & cabin filter replacement, General repairs & maintenance, Electrical, Auto engine diagnostic, Tire rotations, Vehicle Inspection, Auto detailing, Brakes, Vehicle safety inspection, Auto interior vacuuming, Auto body & trim replacement, Car waxing, Auto maintenance, Oil change

  Derek Freeman
8 months ago
First time coming to the Troy location, I typically visit the Novi store, but they had very limited availability.I had Leo Carr as my advisor, and I tell you, Leo was a breathe of fresh air to the service lane.He greeted me with a smile, was very friendly and made sure I knew exactly what was being done.Thanks Leo for the pleasant experience!Services: Tire rotations, Oil change

  Andrea
6 months ago
I've had some terrible experiences at dealerships in the past. Sami Elhage from the service department at Suburban Infiniti of Troy has restored my faith in dealerships.Sammi provided 5 star service. He was professional, courteous, attentive, took time to explain the issue, was patient with my questions and concerns, and provided updates along the way.Sami arranged transportation to and from the dealership. He also arranged for me to drive a loaner while they diagnosed and completed the necessary repairs.I have nothing but praise about my experience. I highly recommend and thank Sami.Service: General repairs & maintenance

  Kwame Kilpatrick
9 months ago
The Service guys are awesome. Leo took great care of me and our vehicle. Its a profoundly more positive experience than any other dealership we have engaged.Services: Air & cabin filter replacement, TiresServices: Air & cabin filter replacement, Tires

  Steve Beave
7 months ago
Pulled in 20mins late on a Saturday. Sami was still welcoming with sincerity. Said no worries as i explained my first time in that area and gps was long winded. He went thru my appointment checklist asked if i had any issues since scheduling the appointment and they would be happy to address them if so. Asked if I was going to wait or comeback, then led me to the waiting area which was very clean and organized. Actually had a deli in the area. It was closed probably due to Saturday being sitter day. He told me about an hour and he came back about.40 min said i was all set. I used to goto the other Infiniti dealer, but not anymore. They were ok but the construction obstacles and time aren't worth the drive. This one is closer. And Sami is more than a car/people guy. He makes you like dealerships againServices: General repairs & maintenance, Auto engine diagnostic, Vehicle Inspection, Vehicle safety inspection, Auto maintenance, Oil change

  Brooke Kircher
8 months ago
What an excellent experience! Upon having several issues with my vehicle that needed attention, Suburban Infiniti of Troy was able to get me right in. The communication, follow through, shuttle service and loaner provided all created a best case scenario from an experience perspective. Sami, specifically, made the experience great!Services: Steering & suspension repair, Auto detailing, Brakes, Oil changeServices: Steering & suspension repair, Auto detailing, Brakes, Oil change

  yang zhang
7 months ago
Sami is absolutely professional and efficient, cares for the customer's need, I got a great cooling system fix and maintenance for my QX60.

  Stephen Jones
10 months ago
Horrible experience! When I dropped my vehicle off for inspection of my transmission, I was told I d get a video and full written report of any issues. After a few hours, I had to call to find out what the issue was with my trans. When I declined service and went to pick up my vehicle at 3pm having dropped it off at 8am, the written report completed because I declined service. If you re not going to do a report based on if you get service, you should not tell the customer that they will receive one. They lied, tried to get me to pay first and then email one but they never intended to give one because they never completed it! It took intense conversation to get one but it was full of things I didn t need. DISAPPOINTED!!!

  Shawn Reiser
a year ago
The service at the dealership was outstanding. I called with an emergency flat tire and they got me immediately in. They had me back on the road with a new tire less than 1.5 hours later. Will provided excellent customer service and the whole Troy Suburban Infiniti team was great. I will be back!

  Gino Marchionda
4 months ago
Always great service. Been a customer for many years and have never had a bad experience.

  Bridget Jarboa
7 months ago
Excellent professional services Sam did my my oil change and checked my vehicle for any Other services . Worked with Deano to make final adjustments with purchasing my vehicle .Service: Air & cabin filter replacementService: Air & cabin filter replacement

  a dew
6 months ago
I think they are very professional and they took care of me everytime I was there....they made me feel like a priority...a job well done...thanks SamiServices: General repairs & maintenance, Auto sunroof glass replacementServices: General repairs & maintenance, Auto sunroof glass replacement

  Presidential Holdings
11 months ago
The service advisor William Hallam is not friendly at all. Refusing to greet a customer with a smile while working on customer service. I know it s a tight labor market but geez. He provides minimal explanations and appears disgruntled. What happened to Jeff? or the gentleman from Subaru? We will be taking our vehicles to Novi going forward.Service: General repairs & maintenance

  K Ruschak
6 months ago
Sami was great to work with. My car was picked up and dropped off in a timely matter. Thanks!Services: Air & cabin filter replacement, Tire rotations, Oil changeServices: Air & cabin filter replacement, Tire rotations, Oil change

  K T
9 months ago
Leo, our service tech was so professional. Great communication, personable, & prepared. Our car back in good order and very clean from service. Thank you!

  Andrew Pugh
7 months ago
Absolutely the best service experience I ve ever had. Sami Elhage and team surpassed all expectations with their professionalism and customer focus.Services: General repairs & maintenance, Oil changeServices: General repairs & maintenance, Oil change

  Stephen Witenoff
a year ago
Brought my car in for a regularly scheduled oil change. My car was serviced on time and I was given adequate information about the total condition of my vehicle. I was treated with respect and was happy with the service provided.Service: Oil changeService: Oil change

  Anthony Haddad
7 months ago
Always professional and honest. Sami's help with my car was great and he took the time to guide me through my problem.

  Leo Stokes
7 months ago
The service rep was professional and courteous and kind. He answered every question I asked. He even brought me coffee thanks Sammi.Services: Tire rotations, Oil changeServices: Tire rotations, Oil change

  Jacob Ference
3 years ago
Amy Davis was great! She was upfront and accurate with timing and price. Very knowledgeable and thoroughly explained all recommendations. Extremely personable. She definitely cares about her customers and works towards completely satisfied results.Services: Air & cabin filter replacement, General repairs & maintenance, Wheel alignment, Oil changeServices: Air & cabin filter replacement, General repairs & maintenance, Wheel alignment, Oil change

  Jan Duran
3 years ago
Dealt with Jeff for the first time because I had my tire burst on my Q60S. I got it towed to the dealership and left specific instructions since it was already closed and I was in a hurry to get home the next day. Jeff called me first thing in the morning when they opened and he was very straight forward about everything I needed for him to fix my tire. I picked up the car within 2 hours of having the phone call with him and he explained everything that was done and was very professional and courteous.Services: Tires, Wheel alignment