Hyundai Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jeanne Clausen
4 months ago
The recently renovated Suburban Hyundai dealership is very clean and spacious and a pleasant place to wait while service was done on my Elantra. The service itself was excellent with minimal wait time, as usual. They also have a marvelous valet service where they will pick up your car from your home and bring it back when they're finished. I'm always very satisfied with the Hyundai Service Department.

  Angie Hahn
3 months ago
Sean took care of my service at the beginning to the end with thoughtful kindness. It was long distance drive for me to visit service department, but was worth it. Thank you Sean for great caring service.

  Insu Lee
5 months ago
I had any issue before this issue popped out. I think that this dealer is not professional.I had dropped my 2019 Tucson due to knocking issue at 10/26/2023. I did not get any call back before I reached out to them at 11/6/2023. They said that they also diagnosed knocking issue and and then requested the approval from Hyundai. They should hear Hyundai's decision in two and three days again. I had reached to them to check status on 11/9/2023. They should make a call back. They did not, I tried several times to check the status up to now. They did not make any call back and not any update of my vehicle status. I would like to know at least what is going on. Also, I need a loaner vehicle while fixing the vehicle. The reason why I post in here is to make call me back.

  Linda McFall
4 months ago
We were treated so kindly by Sean Sensabaugh. He is very professional and knowledgeable. We look forward to getting our 2 recalls repaired.

  Amy Santus
9 months ago
Sean was amazing! He was so kind, patient and accommodating. He set us up in a area that was private so I would work while I waited for my car to be serviced. He walked us to the area, and took time to ensure we were comfortable. He was funny and personable. He let my son stamp the paperwork and made him feel welcome too.Service: General repairs & maintenanceService: General repairs & maintenance

  Johnny Mcculloch
6 months ago
I had scheduled an appointment for an oil change and tire rotation at this particular location for 8:30 in the morning. However, at 9:50, when I inquired about the status, my car had not even been started on, which led me to leave without receiving any service. This experience was highly disappointing, especially considering that I had to wait for two weeks to secure the appointment.Services: Tire rotations, Oil change

  Maged Almaweri
6 months ago
I reside a mere 2.6 miles away from LaFontaine Hyundai Dearborn, yet I have consistently chosen to entrust my car to Suburban Hyundai in Troy for two compelling reasons. First and foremost is the exceptional service that consistently surpasses my expectations. Their meticulous inspections and detailed reports after every service visit are immensely valuable. These reports not only outline the performed services but also provide recommendations for maintaining the optimal performance of my vehicle. Although the video service, which once included a post-service inspection video, is no longer available, it doesn't diminish my confidence in the exceptional service they provide.The second reason is the outstanding customer service that permeates every aspect of my experience, starting from the initial call with the End User who schedules my appointment, all the way to my interactions with the Service Advisor. I've had the pleasure of working with Chris May since 2017, and his unparalleled assistance and support have left an indelible mark on me. Chris is not just proficient; he's incredibly intelligent, kind, and astute. I place unwavering trust in his guidance and wholeheartedly follow his recommendations, knowing that he treats his customers like cherished family members. Suburban Hyundai and Chris May have truly set the standard for exceptional automotive service, and I extend my heartfelt gratitude to them both.Services: Transmission, Carburetor cleaning, Electrical repair, Air & cabin filter replacement, Tires, Auto power window repair, General repairs & maintenance, Auto engine diagnostic, Auto brake repair, Tire rotations, Auto rear window replacement, Engine repair, Vehicle Inspection, Transmission replacement, Auto A/C replacement, Wheel alignment, Brakes, A/C installation & repair, Air conditioning, Vehicle safety inspection, Auto maintenance, Oil change

  victoria
10 months ago
I am expressing my appreciation and gratitude for the exemplary service I received while waiting for my car! Such kind mannered employees greeted me the minute I arrived; I worked with a gentleman who goes by Chris, and I highly recommend seeing him. Not only was I provided with sincere and genuine advice for maintenance on my car, but additionally, While waiting for my car, I was offered beverages and snacks, consistent communication about the timeliness of the service, and a free wash in the end. Overall I am delighted with the quick and diligent maintenance, and I highly recommend either coming here or getting a Hyundai for your next car!Service: General repairs & maintenance

  Rabbe Uddin
11 months ago
Suburban Hyundai are people that all dealership should seek to be. They were extremely nice and very helpful workers which provided top notch service and welcomed customers as if they knew each other like family! They do an excellent job every single time I come in and if you need service done to your vehicle then most definitely look for Sean! He s been nothing but an amazing guy that just provides incredible customer service and is a very easy going guy. So Sean if you re reading this man I really appreciate you and keep it up man! Overall highly recommend this place and if you re looking for a new or used vehicle suburban Hyundai is the way to go!!Services: Tire rotations, Auto maintenance

  Tom Miller
6 months ago
While the customer service staff were very personable and apologenic, my problem was not solved. The appointment was made more than 8 weeks in advance so that they would be sure to have what was needed to fic the problem. I was told that they would contact me to schedule another appointment though I have not heard from them since the appointment 14 days ago.Service: Electrical repair

  KA Ab
4 months ago
I did not have appointment but Sean (Service tech.) somehow manage to accommodate my car and provided the required service with no issues.

  Patrizia Tarallo
7 months ago
Great experience, I had to take my vehicle in for 3 recall service repairs , it was all done with in 4 hours plus they have free shuttle service so that I didn't need to wait at the shop. Very friendly staff and knowledge of questions regarding the recall services .

  Jim Marchionna
8 months ago
The staff is very polite and friendly, but it took 2 hours for an oil change and tire rotation even though I had a scheduled appointment. This is just too long. (NOTE: The dealership contacted me and said to call them to discuss further, unfortunately the number they gave me aways has a busy signal)Service: General repairs & maintenanceService: General repairs & maintenance

  L Dennis
7 months ago
The service advisor pleasantly and confidently handled the process which made the service experience smooth and easy.Thanks Suburban Hyundai. A great way to start the day.Service: General repairs & maintenance

  Michelle Veo
8 months ago
I ve never had an issue with taking my Hyundai Accent for a mileage check for the MPG Rewards program. Until I started going to Suburban Hyundai in Troy. I ve never said anything at the dealership until my most recent visit. I was shocked at how one of their service techs was allowed to speak to the consumers. This particular man always seems to be my tech when I arrive. After checking my vehicle, my son and I were pointed to the waiting room without even an estimate of how long things were gonna take, approx. after 75 minutes without any word, we walked back to the desk to see my car had only really moved up in the line and was not even close to getting back to the mechanics. My 4 year old son asked my tech how launch longer it was gonna be. He told us our services today would be 2+ hours. I politely asked for my keys

  Chonnell Carson
10 months ago
I went here for my first complimentary oil change and my service was Great! I got there i pulled my car into services right away Christopher cane to my car and told me he would be helping me today .You have to the option to wait around in the lobby while they service your car or they will have a car take you wherever you need to go until your car is ready ! I waited in the lobby the area was clean as well as the bathroom ,they had complimentary water. I wish there was a vending machine to get snacks from but on the counter they had fruit snacks! Once my car was done being serviced ,I had not only had a complimentary oil change but i also received a car wash!! I love me a clean car ! Thank you Hyundai for making my first oil change experience great! Would definitely recommend to go here to get a car and oil changeService: Oil change

  Bill Servial
11 months ago
I had my scheduled maintenance done at Suburban this time around because my normal dealership didn't have an opening for 3 weeks. Sean took care of me, and I will be returning here for maintenance in the future specifically because of his great customer service. I was very impressed. Sean is a great asset that this dealership offers.Service: Oil changeService: Oil change

  BHARGAVA SARIPALLI
7 months ago
Took more than 1 hr to just change the oil and didn t even reset the service reminder. Recommend $400 of maintenance repairs for a relatively new vehicle at 20k mileage inspection. Everything they quote is expensive.The number you gave is directing me to automated voice service I used to schedule my service. I have no idea who I should reach out to. So, this is again a dead end.Services: Vehicle Inspection, Auto maintenance, Oil change

  Marcin2879
5 months ago
I took my car in for a couple of recalls, got my car back I am very happy with the service I was updated on all the work and the timeline on when my car was gonna get finished.Services: Auto engine diagnostic, Engine repair, Vehicle Inspection, Transmission replacement, Oil changeServices: Auto engine diagnostic, Engine repair, Vehicle Inspection, Transmission replacement, Oil change

  Ryan Feld
8 months ago
My service advisor Sean was awesome! Kept me in the loop on everything going on with my car. And the tech who worked on my car had everything done as fast as they were able to! Will return!Services: Transmission, Electrical repair, General repairs & maintenance, A/C installation & repair, Air conditioningServices: Transmission, Electrical repair, General repairs & maintenance, A/C installation & repair, Air conditioning

  Leah Marx
7 months ago
I have a Hyundai Sonata that I bought and have serviced at Suburban Hyundai. I ve been pleased with the service. They re efficient and precise in making sure what needs to be done for my car gets done.I would recommend Suburban Hyundai to address your car s service issuesService: Oil change

  Harry Hartfield
5 months ago
All good fast service write good Did not like you changed oil mileage left cottage for appointment and car wash looked like a dirty mop was used

  Mike Converse
10 months ago
very disappointed in this car. 3 days into owning it and less than 100 miles on it, the starter goes bad. first time taking car in for oil change, i mention that the dashboard screen tends to go out while we're driving and nothing was done to look into problem - just told we must be getting some interference. Now 13,000 miles into car and the wipers start acting up and took over 2 weeks to get appointment. go in and told should be about hour to 90 min so i wait and after over 2 and a half hours i ask for car back and then told they have to order 2 parts and they'll call when parts come in. forgot to ask if it will take 2+ weeks to get another appointment once the parts arrive. so now have to keep driving with the wipers, that don't go down, blocking your view.

  Dan Jacey
11 months ago
First off, the Service Representatives are very nice, but there were problems. I took my car in for general repairs and for 1 recalls. When I got my car back, no one told me the recalls weren t taken care of. When I got home, I noticed it said recall not performed, part on order. I called and, indeed, the recall had not been done. About a month later, I called and them as they did not call me. Low and behold, the part would be there in 7 days and I should schedule an appointment after that. I schedule my appt., for a wait in lobby. When I get there, they were very busy. I wait for about 2 hours. They bring my car around and the service rep tells me they have to order the part is on order. I tell them, now I am mad. My part was in. (NAME) assured me it was in. He went back to service and found my part that was about to be placed on another customers car do to an error. I waited another 40 minutes and my car was fixed. Besides the service reps that are forward facing, no one seemed particularly motivated to serve.Service: General repairs & maintenance

  Michael Rogowski
6 months ago
Great place for service. Very quick, as well.Sean was very friendly and professional. Will definitely be back!!Services: Tire rotations, Vehicle Inspection, Oil changeServices: Tire rotations, Vehicle Inspection, Oil change

  Kim Marchiori
8 months ago
Came in for oil change and worked with both Chris the Manager and Chris May in the service center and had an awesome experience. These guys take customer service to the next level. Highly recommend!Services: Tire rotations, Oil changeServices: Tire rotations, Oil change

  James King
8 months ago
Sean Sensabaugh was my service writer. Excellent young man with a great work ethic. Wish I lived in Michigan just so I could go see Sean. Took care of a problem that another dealership overlooked. No problems now. Just happy.Service: Steering & suspension replacementService: Steering & suspension replacement

  Adventure Kids TV
a year ago
Suburban Hyundai in Troy has been fantastic at servicing the 2023 Hyundai Palisade I purchased there in September. Scheduling online is super easy, and my wife and I love that they come to get the vehicle from our home, service it, then return it. Sean in service has been great at communication as I've worked with the parts department on accessories.Service: Auto maintenance

  Karen Spencer
11 months ago
Welcomed by friendly service staff. Clear expectations set for timeframe and price. Waiting area was spotless, good wifi to use while working remote during service. All work completed in a timely manner and I was on my way.Services: Tire rotations, Oil changeServices: Tire rotations, Oil change

  Nagarajan Eswaran
6 months ago
The service agent Sean was very nice and helpful. He did overall check of the vehicle himself and order a broken part.