Gerber Collision & Glass

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Phil DeRosier
5 months ago
They did exceptional work on my 2018 Audi S4 after someone backed into my driver side door while it was parked. Great communication and everyone I interacted with was super friendly.

  Michael Ball
2 months ago
Don't bring high end vehicles here. Asked 3 times if they could handle matte paint. Said yes 3 times. Dropped the car off only to be told they can't do it. Upon pickup the ppf wrap had been pulled back and paint chipped. They left the vehicle outside and unlocked. Complete waste of time.

  Lauren Church
a year ago
My Ford Focus was caught in a freak hailstorm on the way to the grand canyon. The hail dented the heck out of my hood and roof, took out a tail light, and broke the trim around my windshield. It was a mess and once we drove home I did my research and found Action Collision sounded like a great, reputable company. Not everyone handles hail damage, but I was happy to hear that they did.After the initial review and insurance claim I was told that I would have to wait approximately 6 weeks for the hood to come in as they would have to replace the whole thing, and the supply chain isn't quite back to where it should be (no fault of Action Collision.) Once it came in, I dropped off my car. They kept me updated with frequent status check-ins, which I really appreciated.A day after I picked up my car, one of the trim pieces around the hood popped up and flew off as I was driving it on the freeway. Action realized that the plastic housing the trim clicked into was broken and needed replacement, so they worked with my insurance to add it to the claim and took care of replacing it and the waylaid trim piece. I was nervous about this because I had told my insurance that I was all set and we could close the claim, but I hadn't driven the car at freeway speeds, so I didn't realize the trim was not truly locked into place. Something that wouldn't have come to light until I was driving at a high speed.Action let me know that even though I said the claim was closed, it wasn't a situation where there was no ability to add on when something like this comes to light. They took care of all of that and I was able to pick up my car and it has been fine since. They even made a point to do some light detailing on the front half of my car since they had to take the windshield out to replace that trim.I'm really pleased too with the work. You would never know that it wasn't factory original parts. The paint matches. Everything looks great. I'm very happy. I will happily recommend Action Collision to anybody I know who needs body work.

  Keith Nowak
a year ago
I just picked up the third or fourth vehicle we've taken to Action over the years, and they've earned our business going forward. As another local small business owner from just around the corner, I always prefer to give work to others of the same. Even in wild times of parts shortages and supply chain issues, the team at Action Collision was timely, polite, professional, and most importantly to me, excellent communicators. Christine at the front desk kept me constantly updated on the status, and meeting the owner at vehicle pickup solidified my feelings even further. Action Collision has earned my personal business, and that of my company's for years to come. Thank you!Services: Painting, Body & Trim

  Ghost Hunter
5 years ago
Had them install hood pins for my 1999 mustang gt & they did an amazing job and I couldn't be happier with the work! Definitely recommended ! Everyone was friendly n helpful, overall 5+ stars thanks again and thanks for the great work, I'm more then pleased. Also they even fixed my fender that wasn't lined up straight for free ! Absolutely great place !

  Jay de los Reyes
6 months ago
Action Collision did a fabulous job repairing body, trim, and wheel damage on my 2016 Yukon Denali. It looks brand new! However, maybe the best and most impressive part of my experience was the customer service. Christine was assigned to my claim... she was so thorough during the walk throughs, and then she made sure to text or call with progress updates every 2-3 days. Even if she was off work, she had a colleague reach out in her stead... this level of communication and service is really rare. They also delivered on their target repair date, which was also a huge win! I highly recommend Action Collision to anyone needing auto body / glass repair.Services: Painting, Body & Trim

  Anthony Goins
9 months ago
Top notch service, from top to bottom! Kept me informed throughout the entire process, repairs were completed 2 days early (!!) First time getting body work done after, saw 4.9 revier star average on Google and after doing research, figured that these guys were the pros. Could not have made a better choice; car looks great, inside of the vehicle was detailed, and the infotainment issue that I had prior was seemingly resolved. Body work is impeccable, can't even tell that my car was damaged. Very simple process from preliminary estimate to completion of work.. I will be taking all of my vehicles to action collision moving forward. Great people, great business!! They exceeded my expectations by a MILE. Thanks guys!!Services: Tires, Painting, Body & Trim

  Debby Pagel
10 months ago
Highly recommend!After being told by a dealership to bring my car in at the end of July for repairs (accident happened mid April), I contacting Action Collision and I m glad I did!Never had to call to ask for an update because they ALWAYS called when they said they would to update me. Repairs were completed in time frame they gave me and everyone is friendly and great to work with!Thank you Action Collision!!!

  DAVID KERANEN
3 years ago
I had a bad accident when a car pulled in front of me and no time to react. Action saved my baby with frame repair and a lot of body work. Radiator, intercooler, trans fluid cooler all replaced. I got my F-250 restored like new!

  Ayman S
3 weeks ago
Good quality service and nice people.Only if they could reduce the number of visits the client has to make!

  L Young
7 months ago
Great service and transparency in communication. Work done on time. No stress in the process. It s the experience you want when you have to give up your vehicle for repair work.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Maryann Maiuri
a year ago
From the giant, clean building and comfortable, well-appointed waiting room to the courteous and professional employees who provide excellent customer service, everything about this place is top-notch. The work was outstanding - including the fact my car was done one full day before it was promised (between Christmas and New Year!). Action Collision is a preferred vendor of Meemic and I totally understand why. I will definitely recommend it to others and although I hope I don't need a collision shop ever again, I know where I'll go, if necessary.Services: Painting, Body & Trim

  MsMoua01
5 years ago
It's my first time here to get my stuff in the car since my car is total. Nick was really nice. The lady at the front desk was also nice as well.

  Christopher Ball
a year ago
Outstanding experience from start to finish! The entire Action team was friendly, professional, and provided outstanding communication. They called several times with updates and let me know exactly what stage of repair my vehicle was in. Finally, the repair work was done beautifully. Highly recommended!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Kelly Rudolph
a year ago
They were wonderful and professional from the start. The ladies at the front desk were so nice to my 2.5 year old anytime we went up to the shop. Jimmy kept me updated constantly about my vehicle and met my promise date. My car looks amazing. I highly recommend them and will return if I ever need them again.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Kelly Kuczewski
2 years ago
They have been absolutely awesome! The communication was the best. I received calls 2 x a week with updates about the progress. They had my car for 6 weeks and knew the frustration of not having my car. They were never irritated that I called them and asked any questions. Always professional and polite. Everyone that I talked to was very compassionate and understanding for the situation. They worked exceptionally well with my insurance and rental company. I would go there again for any body work. I highly recommend.Services: Painting, Body & Trim

  Jaime Fugitt
a year ago
Action collision did a great job on the front end body work of my car. Jimmie was super communicative and friendly. When I wasn t able to answer the phone, he left detailed voicemails to where I didn t need to call the shop back. They worked seamless alongside enterprise Madison heights so pick up and drop off of my rental was smooth. My car came back looking better than I left it!!! So pleasedService: Body & Trim

  Philip Usakowski
a year ago
Repairs were done on time and look great! Service was even better, friendly and helpful, kept me updated, and even cleaned my car both inside and out. It looked like I had it detailed! Highly recommend!Services: Painting, Body & TrimServices: Painting, Body & Trim

  rebecca arwine
9 months ago
Action Collision was referred to me from a coworker that had taken their vehicle there. I was rear-ended by multiple vehicles.I appreciated Tina's insight in knowing the vehicle and helping me understand what needed to be done. Up front about exterior and interior needs and time frame in getting them.My husband and I are very pleased.Thank you Action Collision.The Arwine's

  sajeed shaik
a year ago
Got my Honda Civic's> Passenger door Replaced - had dents> Rear door Replaced - had dents> Fuel tank lid area repaired - had dents> Front Bumper repaired for scratchesAlthough it took 40 days for this. Car looks brand new and spotless. Looks like they also cleaned the interior.Great job !! Thank you Action Collision

  Lou Kondek
10 months ago
Yes, parts acquisition is a problem right now for EVERYBODY. Yes, repairs are taking longer for EVERYBODY. None of that can currently be helped. Action Collision returned my vehicle in brand new condition and the repairs were perfect. Very satisfied with the work that was done.

  Antonio Beltran
a year ago
Good communication since day one to give status of the repair, the job was finished earlier than scheduled and the quality of the repair is good. No complaints after 1 week. This repair was done through Allstate insurance company so they covered the cost.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Gail Houdek
a year ago
Very friendly and professional. They did a terrific job, my car looks great. They called every few days to let me know the progress of the repair. I recommend them to everyone.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Laura Balyeat
2 years ago
My car had been in an accident and needed a lot of fixing. It took quite a while to get the parts but that was to be expected because of supply chain issues. They communicated with me on a regular basis as to where that was at and as soon as the parts came in they were able to give me a date for repair. They were completely professional at all times and they know what they're talking about. The work on my car was done in the amount of time they said it was going to be done, in fact a couple days earlier. A couple times a week I got a call telling me where they were at with the car. The car was done it was perfect. They're personable and their work is terrific and they communicate. I would recommend them to anyone.Services: Painting, Body & Trim

  Robert Wiertel
7 months ago
Best collision shop I ever used. Car came out better than new. Everyone was very professional.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Angela Mead
a year ago
We have taken two of our vehicles here after accidents. They have excellent customer service, do great work, and are super friendly. Would recommend highly!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Tim Renaud
2 years ago
This place is AMAZING! clean shop, great customer service, very friendly employees, family owned for decades. I highly recommend this shop for your vehicle. God forbid you get into an accident, make sure to tell your insurance company you want Action Collision to fix your car. You wont be disappointed! When you car needs a collision/paint/or other unforeseen repair, Action Collision is tops!Services: Steering & suspension repair, Painting, Body & Trim

  Sebastian Sulborski
2 years ago
Awhile back, I brought a replacement front bumper to Action Collision to be painted to match my car. I was beyond happy with the excellent quality of the paint work and the color matched the rest of the car perfectly. Till this day, the paint still looks amazing. Recently, I brought in another replacement bumper to be painted, this time the rear bumper. And sure enough, once again I was blown away by the excellent quality paint job as well as the attention to detail. The bumper looks brand new like it just came out of the factory. All of the employees and techs are very friendly, knowledgeable and professional. They went above and beyond to make everything right for me. Action Collision is truly the best place to take your vehicle in for body work or paint services. Action Collision, you have yourself a happy and returning customer. Thank you.Services: Painting, Body & Trim

  Vicki Norman
a year ago
This company is the best. They were very informative of what I would expect to happen. It is expected now to order parts I wouldn't have my car back as soon as I wished, but that is normal. The workmanship and professional staff did an excellent job. What more can you ask for.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Sai Zaman
a year ago
Jimmy has been a great experience to work with. Not that I'd ever want to get my car into another accident, but if I did, I'd definitely come back here for repairs.Services: Painting, Body & Trim, WeldingServices: Painting, Body & Trim, Welding