Service options
- Curbside pickup
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
David Bilby
4 months ago
I bought wheels on Tire Rack, had them shipped to Discount Tire and easily set an appointment online. During my appointment, I had a set of tires I already owned dismounted from old wheels and mounted to the new wheels. The employees were friendly and helpful, and assuaged my concerns about wheel damage, based on my experience with another tire shop. I'm very happy with my service; the new wheels are undamaged, and the appointment was quick (about an hour). I will be a repeat customer, and I recommend this store to others.
Ed P
4 months ago
I've been a Discount Tire customer since first visiting the original store on West Stadium (Ann Arbor) in 1988. The 14 mile Road location in Troy is one of the best. Mixed results at some of the others. Generally better than the popular warehouse stores (C****o, S**'s, B*'s) in terms of selection and technical capabilities. Overall, Discount Tire (known as America's Tire in the West) is excellent.
Erin Piercey
4 months ago
Great place for your tire needs. I was able to make a same day appointment. At check in- Harold introduced himself and was very friendly and informative. Despite the lobby being very busy- my car was taken quickly and i was in and out within 20 minutes. Excellent customer service. I will definitely return if i need future service. Highly recommend if you are in the area.
L Yang
2 weeks ago
Got a flat tire on my way to work. The gentleman at 14 mile Discount Tire located the nail and fixed the tire in less than an hour. I had a few sets of new tires for my previous vehicle at this location and 100% satisfied with their service. Overall this is the best Discount Tire store. Excellent jobs, I will definitely return if i need future service.
JB Harden
a week ago
Would just like to give a big thank you to Sean and Harold and their Team. They offer tire repair to the public for free and they actually repair tires. Unlike Belle who start talking liability as soon as they look at a tire that is a little worn!Cheers to Discount and you will have all my tire business from here on out!JB
Gabrielle Gjonaj
2 months ago
Great experience with these guys. I happened to get a screw in my tire a few days before my appt to get new tires. I took it in to get the tire repaired, and they were able to replace all tires instead of making me come back in on my scheduled day. Super grateful to Harold for making everything work!
shootZ234
a month ago
Been here a couple times; once to grab tires for my sister to have them installed elsewhere, and once to have my own tires installed. Both were great experiences, but the latter even moreso. I (stupidly) went to this store for my appointment (it was the wrong one), but they still offered to not only do the installation here, but since they didn't have the set of tires I was going to install, they bumped me up to a set of CrossClimate 2s for the same price as the other set. Only minor issue was that the tires were at the wrong PSI I guess but that's not a big deal since they do air checks for free too. Great place.
Gordito DeFela
3 weeks ago
I knew what I wanted and they didn't try to push any other sales. Very efficient staff. Will be coming back to this specific site for sure. The Taco joint across from them was a nice place for a quick bite while waiting.
Ryan Gimpert
5 months ago
I don t understand the point of making an appointment when you still have to wait over an hour to have tires replaced. It took two visits and over 2 hours of waiting just to have a set of tires I paid good money for to be be changed out. My time is valuable and Discount needs to step up the game or I will no longer be a customer. Would be 1 star if my salesperson Harold was not so polite.
HotRodBill
5 months ago
The first business I've seen in a long time where the workers really hustle. The workers pace is blistering. They are literally running. I hope their compensation reflect this. Same day service. Long line at the front desk because of only one worker who seemed more interested in answering the phone instead of dealing with the paying customers standing right in front of him. Had an issue with work that was done and had to go back s second time so rating reflects that.
J Yalda
4 months ago
Love Discount tires and have been a customer of for the last 20+ years! But this location is a very bad example for this very successful company.I Walked in about a week ago to check on one of my vehicle's new tires that I just purchased from DT not long ago, because it's loosing air, and none of the associates acknowledged me while i was waiting for about 10 minutes, so I decided to walkout and try to come back when they're not so busy, fair enoughI Walked in a week later on Tuesday morning where it wasn't so busy and was the first in line and they had 3 associates standing by.The first associate was helping another customer and the other two were on the phone also helping callers, so I waited until one became available, keep in mind, all I'm waiting for is to check one of the tires that's loosing air, the person who was helping me called his name as Harold and told me to leave the car there if I can because it will take a long time to check it, citing it's a busy season and it could take 3 to 4 hours! to me, it was like your situation is not important! my first impression was that I just bought those 4 new tires from another DT location and it took them less than 2 hours to replace all 4 tires and did the balance as well.This guy was trying to make me wait because he is not making money out of this transaction may be! Now I'm in the customer service industry and know that customers come first and have to treat everyone equally, white, black or Asian. every customer deserves a t least a good customer service.So, he asked me if I wanna wait that long or come back on Thursday and make an appointment just to check the tire! Are you kidding me?I refused to wait or bring back my vehicle to this location ever again and went to the other location where I bought my new tires from and were so nice and respectful to me and got it done in less than an hour!Discount tires needs to evaluate such a behavior from their employees like Harold toward any customer, because they reflect the name of this great company!If I wasn't a loyal customer to this company that I have dealing with for this long, I would have gone to Belle tires or other competitive companies.
Chris Allison
4 months ago
Nov 28, 2023Troy Location on 14 MileI started talking with a representative at 9:00am. I was told my truck would be ready at 12:30pm. It was pushing it on time for work but I said ok. 12:30pm came and went. Not only did I pay $1400 for tires, I also had to call off work. That cost me another $500.The representative knew they were running behind and it wouldn t be complete by 12:30. If he were honest with the timeline, I would ve waited for another day. But thanks to his dishonesty, I wasted my whole day (literally open to close) sitting and waiting on my tires to be changed. It s crazy.
miro6800
2 weeks ago
minus 2 Stars would be an appropriate rating!!! Purchased 4 new tires in '23. I got a flat tire and tried to change myself to spare tire. Couldn't lose tire lock. Went to DT they had great problem to lose the tire lock. They messed up my lock screw and sent me to VW too buy a new tire lock for $65. Ok I decided to replace all lock screws to regular screws. VW mechanic told me that the lock screws were over torqued and have to be heated hot to get them lose for $280 + $70 screws. They filed an insurance claim and paid. It took mee 2 of my off days to solve this problem!PLEASE MAKE SURE IF YOU BUY TIRES TELLING THEM NOT TO OVER TOURQUE THE SCREWS!!!
T Z
2 months ago
Simple: told me an hour but took 2 and half. No updates, no courtesy call or explanation WHILE I was sitting in the store waiting. I went to ask about it after sitting for an hour and half and the car apparently hadn t even been worked on. Very unprofessional. Disappointed and will not come back.
Lauren Haight
a month ago
Harold was a delight to work with! Came in with a flat on one tire and a nail in the other. He got me taken care of quickly and with the best quality service!
Paula Brinston
a month ago
I had to stop here after my tires were installed in Novi, earlier the same day. My TPMS had to be adjusted. This location was very helpful, courteous and prompt. Shoutout to my tech "AB?" who was the best!
Ylli Alla
a week ago
Went to get my tire mounted. Very friendly service. Darius was the one helping me.
Althanie G
a week ago
Reasonable time frame for service. I don't have to sit all day like I do when I go to the Centerline location on Van Dyke!
Riley McGee
a month ago
Fair prices, faster than i thought was possible, friendly and helpful staff. Did exactly what I needed in no time flat after Belle tire turned me away. I will exclusively do tire business here now.
famerio isa
5 months ago
I had a appointment for 1pm. The gentleman told me it take one hour to finish installing three new tires. One hour passed they haven't done one thing. Poor customer service at its finest. Definitely will be my last time getting my tires or anything done.
Bri Marn
2 months ago
They replaced my tires and had my vehicle ready for pickup in less than an hour. Also the receptionist was very nice.
Jackie
5 months ago
Thanks to the staff that helped me today fill my tires with the area. Discount tire prevails over any other tire place because of their fast service, membership loyalty programs, and the best customer service from these guys. I will forever be a customer to discount tire and they're only a couple miles from my work so it's very convinent for me!
Rena
7 months ago
Overcharged me for one wheel and tire, was dishonest about the price match policy, and tried to convince me to continue with my purchase after I stated I no longer want to do business with them.They tried to charge me $900 when stated on the phone my total would be around $400/500 and they offer price matching which was confirmed after I asked. When I went in the shop my total turned out to be $900 which I was naive and went with it. I asked to price match and they couldn t help me. I later on called and decided to cancel and get a refund. The guy who I spoke to was not fond of my decision and offered to price match me after finding out I want no part of this. If he were to be honest from the start, they could have taken my money as I have done business with DT before that met my satisfaction. However, I do not agree with how I was treated this time around. I would not recommend this place to anyone worth caring for.
Tyler Urrutia
4 months ago
Incredibly slow service. Takes 2+ hours each I've gone just to have tires installed or patched. Appointments won't do anything, it takes an hour+ past estimated time of completion.
Jayce
2 months ago
Been here a few times. They were not busy when I went. Were able to install new tires while I waited
Sergio Diaz
a year ago
The guys at this discount tire took care of the nail in the tire of my Tesla in no time (I did not have an appointment and was skeptical of relying on a 3rd party). They were courteous and knowledgeable. I hadn t given a thought of where to buy tires when I inevitably need them but now I ll be purchasing them from here.Craig and team - you guys rock. Absolutely kept a difficult day from getting worse.
Vidhyadhar Nandana
a month ago
Good response and quick service. I had the tires installed here for my two cars. Recommend this shop.
Nathan Smith
5 months ago
32min after expected pickup time car has not been moved and cannot provide an estimated time it will be completed. Been using discount for 15 years and this might very well be the last time. 3 other customers sitting here in the same boat
J. Armstrong
3 months ago
Shout out to (AJ) the tire associate that paid for my tire out of his own pocket because this guy is a great guy. Dude went beyond to help me tonight. Thanks (AJ) ... To make a long story short I pulled in to get some air in my tire because it was low, the first guy was basically saying no we're closing up and no I can't help you with the air, (AJ) appeared and checked out the tire, and said my tire was dry rotting at the seams and I needed a new one, I didn't have the amount that he quoted me for and he paid for the tire himself, so I don't sit for 2 hours for roadside assistance. Great Great Appreciation noted ......
Dead Eye
5 months ago
Their work is top notch from my experience, however even with an appointment for a single tire, it may take up to 2 hours to get your vehicle back. If going here just plan accordingly.