Gerber Collision & Glass

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mary Stoops
3 weeks ago
Our Jeep took over a month and a trip to Holland for repairs. It looks great. Thank you for putting us back together after an event with a deer.

  Madalynn Smith
7 months ago
My situation as a whole was terrible! I was going through my insurance company to get my vehicle fixed from an accident. Gerber was great, the insurance company, not so much. Gerber was amazing through the entire process of scheduling a time to bring my truck down and even helping me with contacting the rental company down the road. I couldn't have stressed enough to them how important my vehicle is to me and they took care of it like their own. Alex was a tremendous help. She would call me every week with updates on the progress. She also answered all the ridiculous questions I had. Unfortunately, my insurance ended up totaling my truck before any actual repairs could be started. Kurt and his team put my truck back together as quickly as they could. When I picked it up after it was down there for a month it was in the same condition it was in when I dropped it off. They even cleaned my cab before I picked it up. My overall experience with Gerber was great and I recommend them to anyone needing their vehicle repaired.

  Mark Send
a year ago
I took my car in to get some rust issues fixed on the roof and a trim piece replaced. They did a great job. I was disappointed in the communication and scheduling. After getting re-scheduled due to parts not being in I dropped my vehicle off and it sat there for 6 days before they pulled it in. This car is my main transportation and it would have been nice to use it for those 6 days that they weren't working on it. Once they did get to work on it nobody communicated with me about the progress or time frame. The hyperlink to carwise only showed when they got started and not an estimated pickup date. I had to reach out to find out any details and Kurt was the only one that had answers. Overall I think they do quality work, I just think they can improve the customer experience by making appointments when they are actually ready, and communicating with the customers. Everyone I talked with on the phone were very friendly.Service: Body & Trim

  Catie P
a year ago
I bought my first new car in January of 2022, got hit while parked in September 2022. Got referred to Gerber by my insurance, and it was an amazing experience. Office staff was always friendly and extremely helpful with setting up rental and answering any of my many questions (I've never had to go through this process before). The work done on my car was immaculate and looks like nothing ever happened to it. Plus when the new trim piece came- they didn't like how it fit so they ordered me another one and had me come in at my own convenience to put it on for me. I beyond appreciate that they didn't just put it on because it was a new piece and wanted it done right to the point of ordering another brand new piece rather than saying good enough. Definitely would recommend!Services: Painting, Body & Trim

  Erin Hagen
10 months ago
Had my car repaired here a couple of years ago. They did not properly seal the door so water was getting In. Took it back to them they fixed it but it left a water stain in my material on the ceiling. Thought maybe it was just a fluke thing. I took it to them recently as I hit a deer. Waited 7 months which of course comes with not being able to get certain parts etc... Had a rental car for two weeks. Got my vehicle back and they had a used a used headlight assembly! (Without my knowledge) Which caused water/ condensation in my head light. I had to then take it back and have a new headlight assembly installed.Needless to say I will not be taking my vehicle here again and will not recommend to anyone else.Not a happy customer!

  Zach Jodoin
2 years ago
I cannot recommend this company enough! My wife got into a small fender bender and our insurance company recommended this business. The entire process was seamless. We dropped the vehicle off during our vacation, and when the bumper didn't arrive on time, the shop personally made sure to have a rental car waiting at the airport upon our return. They saved us several headaches, kept us updated via texts and calls the entire time, and the work restored the front end to factory condition. I would strongly recommend this business to anyone needing body work!Services: Painting, General repairs & maintenance, Body & Trim

  Myk Condra
3 years ago
Was recommended by the insurance company for a repair involving a deer impact several weeks before Christmas. They seemed to want to keep the insurance company happy and rushed the repair putting me in a bind forcing me to pick the vehicle up right before the holiday. There was a dent that they refused to fix which I let slide as I ultimately needed my truck back. Initially thought that they did a decent job even though my door still leaks air occasionally. Then when I had my oil changed recently the tech told me my radiator was leaking right where the deer impacted. I was told by Gerber that the radiator was inspected and fine however it is not. For 2+ weeks now they DO NOT return my calls and I have been given the run around concerning what should have been replaced in the first place when they removed the front corner of the truck. Now being told that radiators commonly leak where mine is. Seems like a convenient excuse for them to not take any responsibility for speeding a repair and missing an issue.Pt.2 March 30, 2021: Hi Kyle, yes I did hear your message two weeks ago. Your company has both phone number and email address so don't try that mess. You were the ONLY person that called me back and ONLY after I left a bad review. Unfortunately your answers were non-answers and the fact remains that your company missed a busted radiator during the three+ weeks you had my vehicle. If you had let it run for any amount of time during the repair you would have seen the radiator leak. At the very least some sort of pressure test should have been administered. Now of course the insurance company says that it is indeterminate what caused the problem even though it is in the same place the deer smashed into me. So the review remains at 1 star and I will continue to tell any acquaintance who asks to stay away from Gerber. My point is that you shouldn't rush vehicles out the door to get in front of the holidays (after you have them for weeks). Be well and best of luck.

  Danielle Arau Ocampo
11 months ago
Brought my car in there due to hitting a deer. They had it for almost 2 months. And when I got the car back they had not fixed everything, my car was on 0 miles to empty, tires were low, and they caused more issues and refused to fix. Never go to this place.

  Peter Edmonds
4 years ago
It was suggested by my insurance company to use this business because they have a working relationship and I thought it would be more efficient. Never in my life has it taken me more than a hour just to get an estimate for repairs. Not only did I have to wait 4 days to get an appointment just for an estimate, since it was Friday afternoon they said it wouldn't be done until Monday. The estimator said he would try to get it done but would call me either way. I called my insurance adjuster and he called the owner. The adjuster told me the owner would work on the estimate and get back with me today. I never received a call from anyone about the estimate. So in the final wash I will have to wait a WEEK just to get a repair estimate, and it seemed to me that they really didn't care. I will be looking for another shop on Monday.Supplemental: I ended up having my car repaired at Gerbers in spite of the rough start I had with them. I have to say that the staff were very friendly and even gave me some repairs for free. They were very good about communicating the status of my repairs with text messages and e-mails. I still think the whole process took longer than it should but maybe the time frame was realistic. I guess I'm not sure. It took a full month to get the estimate done and then the repairs completed and there weren't any odd parts that needed to be shipped in from Japan. .

  Jay Weaver
a year ago
We had a fender bender in Traverse City and our insurance company referred us to Gerber. Unfortunately, they could not make repairs prior to our departure from Michigan. However, they said to bring the car in to give a check to confirm the car's safety to drive. They very promptly provided a technician who confirmed we are safe. We truly appreciate the great service provided by Gerber! Thanks!!!Service: General repairs & maintenance

  Chantelle Heniser
4 years ago
I had an appointment to get an estimate on my car on a Friday, did not receive the estimate until Monday. When I called to check on it I was informed someone would call to follow up, no one did. The estimate was incomplete when I finally did receive it, with parts that needed to be replaced left off and replacement parts listed were the price for used parts. Needless to say it was not the best experience I have had.* update- after hearing I was not satisfied with my experience, someone reached out, got my car in the very next day for another estimate, which was completely in line with the other estimates I had done at two other places. I have to give them credit for responding and making the situation a positive one!

  Noah Creamer
7 years ago
That was sort of crazy! Dropped car off for $1,500 worth of damage, called me back later that day and said it was done! what? Apparently when they ordered everything a few weeks ago, they painted and prepped everything so when we showed up it was just an assembly. That is a first for me and a pleasant surprise. We are leaving in 5 days for a cross country trip and needed the vehicle. Gerber is on top of it and now understand why my insurance company said use them. Well done Gerber.

  Claire Alexander
6 years ago
They did a wonderful job fixing my car and they were all very professional. The time frame was longer than I expected, but they did everything they could to speed it up and make sure my vehicle was finished and back to me as soon as possible. Communication from them was prompt and efficient.

  Katie Green
5 years ago
I would give 0 stars if possible! Worst experience ever. Took my car in with less than 3000 miles on it, August 28 and didn t get it back until October 9th. Needed work done on the rear bumper due to someone backing in to me. They didn t seem to know what they were doing messed up several things then when I went to pick up my car there were random gouges in the paint and scratch. I was beyond waiting and pissed that I took my car the way it was. My insurance is being charged double what was originally quoted being these couldn t fix it right the first time. Icould go on... in other words beyond disappointed with the time it took for such minimal damage and mediocre repair job, as well as the 8000$ bill.

  shawn antol
6 years ago
Twice now I've experienced deer/vehicle collisions requiring repair. These folks are "top-notch" in their friendliness, professionalism, and quality of work. Although my visits were 4+ years apart, their commitments and behaviors have not changed. Great job Gary, Cam, and the rest of your team.

  Dennis Davis
7 years ago
Have been waiting for parts for 3 weeks now. It's my wife's car and they keep calling my number, even after they have been told to call her. Today they called to cancel repairs again. But this time they called 15 minutes before she was supposed to have the car there. Again they called me. The ride we had arranged to pick her up was already in their driveway, and my wife was already on the way too. I will be glad when this nightmare is over.

  Taktikal_elf_6c _
8 years ago
Great job in my f250 truck. Both claims were handled professionally. Cam and Steve both did great jobs. I didn't meet the body guy, but he did an awesome job on both my claims. I give these guys my approval all day long.

  jhanelle rhoden
3 years ago
Went in for an estimate and the guy didn t know how to open the hood of my car. He had to watch a YouTube video. I was terrified but gave him the benefit of my doubt. When I got the car back it was cleaned but smelled of mildew. Whatever was used on the windshield left white crust that was hard to clean off.I would have preferred them just fixing the car instead of trying to clean it and giving back with stinky mildew and a messed up windshield Giving 3stars only because my car was fixed.Services: Painting, Body & Trim

  Brian Soloman
6 years ago
Great company. Getting your vehicle damaged is bad enough. Nobody is happy about it. But the staff here is great and provides excellent service. They stand behind their work as well. I will continue to use them (should the need arise).

  fuck off
8 years ago
With both times we were there, we had a horrible experience. Reasons being hitting a deer both times. Our insurance made us go here. The first time was this summer 2015, the car was fixed great but they had swapped wires and caused my car to melfunction creating it to not run right. They insisted in telling us that it was that way when we brought it in.... Long story short, they were wrong and we were right. The second time, just here in November 2015 our car went back in to get front end damage fixed. Car was fixed great, alignment off and now pulls to the right, but to be honest they don't know how to put wipers back on.... The arms were on the wrong side! I had to tell him that.. They insisted that it was that way when we brought it in. And once again, we were right and they were wrong. Sorry but if we didn't have any issues.. I'd give it a 5... But under the cercumstances I can't do that. And it wasn't our choice to go there in the first place... I'd take it else where.

  Amelia Zimmer
3 years ago
I had the best experience with Gerber Collision and Glass. They were professional, timely, and kept me informed about my vehicle s status every day it was in their care. Thank you guys so much.

  Wendy Grossman
3 years ago
Managed my car repairs in a timely fashion without incident. Very friendly and professional. I would definitely use them again.

  Nicole Bieniasz
7 years ago
Used services for insurance and out of pocket personal body work multiple times. Always fast and efficient. Keeps you posted on status and answers any questions honestly and whole heartedly. Good people who love what they do and a great shop!

  Teresa Foust
4 years ago
I've had them do auto body work in the past and without hesitation called them for an estimate this time. They get my business and I'd recommend them to anyone.

  Brandon Hunt
6 years ago
They were very informative and kept me up to date on what was going on with my vehicle throughout the process and the end results were spectacular. I would definitely recommend going to this placeAnd the staff was friendly too!

  Frank Dyer
3 years ago
Little bit of abrasive seemed to be more worried about making the insurance company happy, GM replied assuring me of customers importance we'll see

  Cheryl Stanley
2 years ago
I would give them more stars if I could. Friendly people and professional. Great service and everything was done on time.

  Peggy Sue Zinn (Michigan Aurora Hunters)
6 months ago
Good work but extremely backed up

  DimplesDeep1
4 years ago
Great customer service, timely, car was also cleaned inside and out! I've used there service several times unfortunately but fortunately! Lol

  Roger Allen Simons Jr
3 years ago
Adam was the guy who installed my windshield and he did a damn good job thanks again Adam!