Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Heather Rose
3 months ago
These guys are always amazing and so helpful. I somehow had the immense blessing to work with Josh during my last visit. I won t get into details but he went over and above to genuinely help me with my experience. He really had my back. He has a huge heart and it means the world to a person like me. It s easy to feel a bit alone sometimes in a world of caring for everything and everyone and he actually helped me to feel cared for.

  Janet
2 months ago
This place is a real joke. No one could test to see if a fuse was blown. They were clueless. My brake lights were out, it was probably the bulbs but no one could check them.They couldn't replace a back window wiper.

  Jack Bickel
a month ago
Bought 2 rear brake calipers for my car. Used 1 and returned the other without a problem.

  Allison Walker
6 months ago
The whole team was awesome, very nice. They had an easy solution to something that was a big problem for me. I highly recommend them!

  Chris Chicha
3 months ago
Store closesand locks their doors before advertised time with associates looking the other direction. Even called and said I was on my way to buy parts

  Peter Zoulek
7 months ago
Great prices. Great people. Easy to work with :) Roger in Traverse City took great care of me and double checked the item for me of availability and accuracy, amen :)

  Abbie Dooley
a year ago
BARELY turned into the parking lot (radiator belt shredded) they got us the belt in record time and if it can go wrong it will go wrong.. leaned on the radiator hose (it has a plastic end clipped on the end) it broke and even though they didn t have the part the veteran employee (thank you for your service) helped us get the truck fixed. Absolutely amazing customer service!!! I would give a 10 star if I could.

  Jole kay
3 years ago
The 2 employees that helped me were really cool. Seemed to know enough about cars to take out and install my new battery. They were very friendly. They wore masks the whole time which was appreciated. The thing that sucked is they did not have a battery cable I needed. So the gentleman said he could order it through the site. Well he fought with it forever and it sounds like the site is a joke. We could not order the part.

  Sadie Rearick
3 years ago
I have always had a good experience here. John is the sweetest and most helpful guy in customer service. He has helped me on two occasions and the last one was helping me take out and put in a new battery in my car. He also advised me about some other repair work and informed me that what Tuffy had told me was false. He probably saved me over $1000. I didn't know people like him still existed. Thank you John!

  Nicholes Gengler
2 years ago
Great place. People are very helpful. Answered all my questions. Didn't try pressure me to buy anything.They also told me what would work as good as the higher end products. The guy that helped me cared about helping me save money and what would be best for my vehicle. If I could I would have gave them a thousand stars!!!!!!

  Lee McAllister
2 years ago
A very pleasant experience. The manager and has employee Shawn were very helpful and kind.They installed a battery in my car for me and turned around a bad day. I will never go anywhere else for parts! Thanks guys!

  Philip Miller
3 years ago
The staff is helpfull and the parts most of the time is conveniently in stock when you need them quickly. Although if you have time to order online and wait for the parts its much cheaper that way. Overall good store and glad they are here.

  Pauline Devil Gray
4 years ago
Ordered online and they had it waiting for me when I got there...nice!!! Love coming here! Excellent customer service every time! I ve been to other parts stores that bc I m female have treated me like I m a dumb woman sadly but never has that happen here. They have my business for life

  Brett B
6 years ago
Rude. I was there last week and the guy at the counter spent most of his time bragging about how good he was and how lucky they are to have him "back". He did this while people waited in line for him to quit yapping each time. Today I sent my 16 yr old son down to get his battery changed and the same guy was extremely rude, said that he couldn't do it and "can't you tell I'm the only one working?". Obviously poor customer service. We won't be back until he's gone

  Scar Claw
3 years ago
Staff were very helpful and welcoming. Had them check my engine light and they were quick and inciteful. Definitely worth visiting if you need parts or advice.

  Thomas Sullivan
7 years ago
I had a great experience with a battery test and replacement here! Dennis was the store associate who helped me, and he was awesome! The whole process went seamlessly, and I was in and out very quickly. Great service!

  Jennifer Dukes
a year ago
Jeri was amazingly helpful. She even helped me change my headlight. Which was difficult to get to and change.

  Nick Ache
a year ago
Very good service, had what I needed for finish work on repair work on exterior. Great tech who knew what she was talking about.

  Kallista Laven
a year ago
Helpful with my questions, I called ahead to verify they had the part I needed, and boom! Went and got it.

  Jeff Lewis
5 years ago
Okay so I was at the store, and with as many questions as I had it was later then the time they closed, but I didn't buy anything... ... Instead, one of their extremely knowledgeable employees saved me hundreds upon hundreds of dollars, that were about to be spent on the wrong parts! Together he and I went over what was wrong with it. Basically for my benefit, so I could understand it too LOL, and also how to go about fixing it... While at the same time making sure I was getting the least expensive however still the best quality parts for my money, not to mention him showing me that I would get a better deal online through their website and then I could just have it shipped directly to their store with no extra $$$ from me!!! I WILL NOT EVER, NEVER EVER, SHOP AT A DIFFERENT AUTO PARTS STORE IN TRAVERSE CITY AGAIN, I WILL GLADLY PAY EXTRA (although I can say with confidence that I highly doubt with this store that will be necessary, IT'S LIKE THEY ACTUALLY WANT TO HELP YOU SAVE MONEY TOO, I JUST CAN'T GET OVER THAT !!!!!!!) FOR THEIR SERVICE THAT I RECEIVED TONIGHT!!! Do you guys know how nice it is to actually walk into an auto parts store and the employee that helps you knows more than just where the gas goes in a vehicle?!?!?!?! WHILE EXPLAINING TO ME NOT ONLY DID HE USE THE WORDS "THEORY OF THERMODYNAMICS", BUT HE BOTH SAID & USED IT RIGHT! THANKS AGAIN ADVANCE, YOU GUYS JUST MADE A CUSTOMER FOR LIFE RIGHT HERE!!!

  Rob Bartz
5 years ago
Mostly they carry what I need. I think I only had to wait on a part once. The staff is very knowledgable it will come out and help you replace windshield wipers or bulbs for your headlights.

  Captain Neil
3 years ago
Good selection, fair prices, nice employees. Best of all is their hours. I've been going here for years and will continue to.

  Jennifer Lemcool
a year ago
Staff was helpful. I guess the selection was okay. Lol. I got what I went in for so that's good.

  SDR
7 months ago
Got what I needed, courteous/ helpful employee.

  Derek Ray
7 years ago
The past two times I have been here they gave my the wrong parts. Wrong brake pads the first time. Went back to get the correct ones and they gave me the wrong ones FOR A SECOND TIME. The second time they gave me a gasket seal for an eight cylinder ford when I needed a seal for a four cylinder dodge! Will not be returning to this location.

  Keith Blaze McLennan
7 years ago
They beat almost everyone in town on parts prices. If they don't have it in stock, it's usually here in two days tops. My go to place for parts. The rewards program is pretty sweet too.

  Greg Nash
a year ago
Great customer service n good prices

  Brian Clay
6 years ago
My car broke down in the parking lot here. The gentleman working stayed an hour late and loaned me tools to use so I could get back on the road. Fantastic and helpful staff!

  Brad Patton
4 years ago
Lazy guy at counter would not change a head light bulb said they dont do that! So went to AUTO ZONE instead and they were more than happy to do it took 5 minutes tops!

  Scott Schwander
a year ago
5 stars. Great people. Thank you for taking care of my automotive needs. Still great