Secretary of State office

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Peggy Leggett
10 months ago
Appointment only, & when you call to make app. It means nothing to them if you need a specific time because of yr schedule, it's very cut n dried, the ones whom answer the phone are not willing at all to work out a comfortable solution for you. I don't believe for a second that they give a care & im sure jocelyn benson doesn't care at all. These are very uncompassionate, heartless people, it'd be nice if one could walk in & wait like you used to be able to do.

  Richard Enoch
9 months ago
Made an appt to get a new drivers license. Quick, easy, and simple.They were even able to re-add my motorcycle endorsement that I originally had the first time I lived here that TN forgot to add when I moved there.

  Gabe Trujillo
11 months ago
My old assistant soccer coach and medical sports examiner works there! she s just the best! She remembered me even after a decade, and she just the nicest, good, quick, simple to understand answers to my questions and just a good help

  Barb Barmel
4 years ago
The staff here is excellent but there are only two folks working part of the time; otherwise, one clerk is expected to take care of the 20 patrons waiting and any appointments that have been made in advance. I suggest making an appointment online. I also suggest the SOS hire more help

  Angelica Lopez-Hoag
2 years ago
I waited in my car until called in for my appointment. I had several transactions so I anticipated a long appointment. Margaret was amazing, kind and efficient. It was truly the best experience I have had at the Secretary of State!!!

  Andrew Bassett
4 years ago
The lines can be long, that s true of just about every sos, but Brad Gillespie is far and away the best, most efficient sos employee I have ever seen. Completely professional, I ve literally seen him take care of three customers at the same time. Just make sure you have everything you ll need because he is ready to go.

  Craig Eatmon
6 months ago
Blake is awsome, this is the best SOS IN TRAVERSE CITY.

  Kristen Domine
2 years ago
It would be a NEGATIVE rating if I had an option. NOTHING but incompetent State Government CROOKS!!!!!!! SOS constantly fails to process paperwork for Plates, Titles & ID'S. Then double charges you to do what they failed in the 1st place. Never have I seen the SOS run so POORLY!!!

  GotTheGoods _
3 years ago
The phone system is awful. The menu gets repeated a thousand times and then once you finally get to where you can talk to a human it tells you all agents are busy and hangs up on you instead of putting you on hold and in line. Why the hell would anyone wanna stay on the phone and go through 15 min of robots to get hung up on. Fix your system.

  Sethe Zachman
5 years ago
Just takes way too long. there's a sticker that says like, express on the front of the building. Gov needs to staff more employees for ENTIRE SHIFT OPEN TO CLOSE at this location. Really nice ladies no matter the line basically out the door they see developing, but this is ridiculous.

  R H
3 years ago
An appointment is necessary to access services at this locked location. No walk-ins permitted. Assume this is due to Covid-19 situation. Closed between 12:30 pm and 1:30 pm for lunch except for Wednesday, closed 2:30 to 3:30 pm for lunch.

  Mary Stoops
2 years ago
The Suttons Bay SOS was great. I needed to update my drivers license. Very nice people.

  Thomas Lhamon
a year ago
Super helpful staff made my transaction completely pain free.

  Nick Rice
5 years ago
Is it against the law to have more then 1 person working a time? Because every time I come here only 1 person is helping upwards of 15 people. Hire more help

  Jaime LaFaive
3 years ago
I made an appointment 2 months in advance. They told me on arrival they couldn t keep my appointment & that I could go to Traverse City. What a joke

  marge panek
2 years ago
The staff was super helpful and appt was easy to get for next day

  Nathan Venton
5 years ago
I've driven here from Traverse City, because I find the line is shorter than TC...but I think all of the offices in MI could hire some more staff :-)

  Nikki Killian
2 years ago
In and out in 3 mins for new tabs. A record for me. Great job!!!

  Deb Solz
3 years ago
Computers went down after waiting 2 months for my appointment. Had to reschedule with another 2 month wait.

  Rob Franzo
6 years ago
Come at opening time to avoid someone with a complicated transaction... the single clerk did their best to manage the wait equitably.

  Alanna Bradley
3 years ago
The two ladies were the friendliest SOS staff I have ever met.

  Joseph Belisle
a year ago
No wait, very efficient, fastest service around

  Frank Smith
5 years ago
Line too long. Left the building on three separate days to try and catch the office when it's not so busy...no luck.

  CHARLES THOMAS
a year ago
Prompt,polite and gracious. Thank you for a pleasant experience .

  lua
5 years ago
terrible phone service, couldn t even get ahold of them. that s not helpful one bit

  John Mead
2 years ago
Excellent service by a very pleasant young man.

  Brandon Stowe
3 years ago
So nice and easy and the lady was awesome

  Brian Clarke's Girl
5 years ago
Not my favorite place but friendly staff.

  Lyuba Na
3 years ago
Grate service! Thank you guys

  Andrew Grossman
3 years ago
Amazingly quick with an appointment