Route 12 Harley-Davidson

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Arch
a month ago
Just got our Harley !! Couldn't be happier. Kyle did a great job as our salesman, very knowledgeable and helpful. Drew the sales mgr. was a pleasure to do business with as well. They both made the purchase very enjoyable, and everything went smoothly. We were introduced to the rest of the staff, they were all very friendly and helpful.We plan on doing more business at Route 12 in the future. Highly recommend them !!

  Dana Anderson
2 months ago
I would definitely recommend Route 12 Harley Davidson for all of your Harley needs! I found a bike they listed on Facebook Marketplace and messaged them about it. Andrew answered my message and then we talked a few days later. I was a 3 hr drive from Route 12, but Andrew made things so easy and was in constant communication with me. We agreed on a price & payments, I put a deposit on the bike, and drove 3 hrs a few days later to finish the paperwork. Everyone was super friendly & made me feel welcome....Thank you Route 12 Harley Davidson!!!!- Dana Anderson

  Robin Bouterse
a month ago
Drew was absolutely amazing we got it delivered. It was amazing. The parts guy was amazing the girls there absolutely love them could not ask for a better experience. Now all I have to do is learn how to ride the damn thing lol thank you all so much for all your help

  Kenlin Schlabach
2 days ago
Extremely happy with my experience at route 12! They we're able to put a new seat and pipes on my brand new bike same day so I could drive it out of there! Very satisfied with the customer service as well! Highly recommend this place!

  Don Doudt
a month ago
I can sum up my experience in one statement, "EXCEPTIONAL EXPERIENCE!!" The entire staff is friendly, knowledge and patient. Their communication skills go above and beyond. This is evident because of their teamwork throughout the dealership. Everyone bent over backwards from motor clothes, sales, parts and service. Kudos to Corey, Drew, Kyle, Jim, Kait, Lindsay, Travis and John. Lastly the bike is fantastic. I can't thank you enough.

  Brad Harper
a month ago
Took my tri glide last week for its annual service. This year I did not have time to do the spring cleaning before I took it in. Felt a little embarrassed on how dirty it was but I wanted to get it done before the weather got nice. Went to pick it up, WOW I was shocked on how nice it looked, looked new again. I wished more business would go the extra step to give their customers a quality product. Thanks Jim for great service and a clean trike.

  Carolann Hall
2 months ago
Andrew and the team at Route 12 were great to work with. They went the extra mile to make sure we were happy and well taken care of. We ll definitely be back!

  Jacob Hogan
a year ago
I bought the first bike they sold off their showroom floor. This was the first experience I've had with a motorcycle dealer.The staff were all extremely friendly and knowledgeable. They provided all the resources I needed. They made it a unique and rewarding experience.Chalk up 1300 miles of riding and I smoked my clutch (my fault completely). Service department had it turned around to me by the end of the second business day.Any time I've had questions, they've been more than willing to help. Whether I'm buying something or not.Definitely a solid place to do business.Thanks again, to everyone at Route-12

  Michael Huddleston
3 weeks ago
Excellent group to deal with friendly and not pushy at all. Very transparent and want to help you out. Go see my boys Kyle and Drew!

  Brad Serf
2 months ago
Outstanding buying experience from Rout 12 Harley Davidson. The team knows their product and builds a relationship of trust and confidence in all they do.

  Dustin Jaworowski
a month ago
Shop here. You'll walk away with smiles, Ask for Kyle and or Andrew, they'll take care of all your needs.This place is Deaf friendly!! 110%

  Leonard Patrick
3 weeks ago
Quick with getting the answers I wanted. Good with having everything ready so there was almost no waiting time. Ride on

  Lee Younkman
7 months ago
If you are looking for a dealership that goes the extra mile for the customer this is the place to take your bike. They stand behind their work and make sure that you are all good to go. These guys will always have my business.

  bob5944
9 months ago
A friend purchased a used bike here. Great staff and well serviced bike.

  Mitch Savin
a month ago
Excellent customer service. No pressure sells overall a great experience.

  Jesse Henkaline
5 years ago
Tommy and the crew are awesome! They are very knowledgeable, helpful, and above all friendly. Whether you're looking for a new ride, upgrades, apparel, you name it and they've got you covered. I've found MY dealer!Loving my new Street Glide Special!!

  Andi Carlin
6 years ago
Family owned dealership that goes out of their way to keep us coming back. We have bought 3 bikes from Tommy and have never been disappointed. They are a huge prescence in our community and I am proud to call Hamilton's our Harley Shop!!

  Mike Neeley
6 years ago
My late Mrs. bought me a 1999 Classic for Christmas of 2011. This would be the first motorcycle I would own since 1974. After 'unintentionally modifying' it, heavily, three months later, they ordered me a new 2012 from the factory. Hamilton has done all of my service, provided all of my parts (if available through Harley or one of Hamilton's parts vendors), provided seminars, clothing and a place to drop into from time to time as an extended family.I trust this organization to the point that I recently purchased a 1999 Dyna Convertible sight unseen based solely on their description of the bike and its associated riding experience.On the extremely rare event of a problem, warranty issue, or more rarely, a problem with service or sales, Hamilton has handled the issue quickly, professionally and courteously.The below ink still in progress.

  ALR RC 2010
7 months ago
Sales Associate: Lindsey, helped us acquire exactly what we've been searching for for about 3 months now. Rain Suits! Even though we've been to several different motorcycle dealers (Honda and HD) in Indiana and Michigan, we just happened to come across this Dealer. Lindsey was very professional & down to earth kind of people. What's funny though is that it took a Harley/Davidson Dealer to dress a Honda Goldwing Rider!!!

  Brice Burch
a year ago
Bought a 2015 Road King from Route 12 Harley-Davidson! Brent and Corey were awesome and made the process as fast and easy as possible!!

  Michelle Foster
a year ago
Amazing customer service!!!! The staff made the trip in better than what we were there for! Great selection of clothing and motorcycle. Walked out with hoodies and t-shirt, left me heart there with a beautiful soft tail deluxe

  Amber Ultz
a year ago
We had a great experience buying our 2008 street glide!! The whole dealership made sure we didn't leave unsatisfied. We would recommend Route 12 to anyone!

  Mike Tilbury
2 years ago
Took my scoot in for some upgrades and repairs. Prefer to shop local as much as I can. I took the scoot in for the following items:Oil changeNew Handle bars, cables & grips. Bars were loose from previous owner laying it down, I believe.New rear tireNew engine guard, as it is tweaked from previous ownerThe first time I picked up the bike and ride it to my shop the cruise control didn't work and the bars were still loose. I called and they said to bring it back in when I had a chance. So about 1.5 weeks later I went to get it and ride it over. New tire was flat, so I informed them of that when I dropped it off.About a week went by and they called and said it was ready, I went and picked it up and they charged me for the bar bushings & labor, that should have been remedied when they switched the bars out. Engine guard never got changed. When I got to my shop and went to lock it up the fork lock no longer engaged and the following day my rear tire was flat AGAIN. I sent an email to them and never got a response. I would recommend spending your $ elsewhere.

  Theresa Bell
3 years ago
We absolutely love Tommy and his staff! They are wonderful to do business with. Very friendly and pressured environment. We have purchased three bikes there, and would never consider going anywhere else! We live an hour and 45 minutes away and go there for everything. They are the best. If we could give them a 10 stars we would!

  Reverend Larry Lightfoot
3 years ago
A small town and this a very nice place... the people are very friendly and willing to help you with all your needs... it's set up nice and a great place to stop at for all your Harley needs

  Robert Crabtree
2 years ago
Not a good experience. I had bars installed at this dealership. I was quoted $350 for labor, plus what the parts cost. Should have been $600, imagine the shock at $930 when picked up. No phone calls about issues they had. Just walked in to pick it up and was blind sided. On top of this there was fluids on my foot boards, on the inner lowers, and brake pedal. NOT IMPRESSED!

  Glenda Laughlin
4 years ago
Great place to buy. My husband and I have purchased 3 bikes from Hamilton's. Great service from their service department. Always take the time to work with us whether we are buying, adding new chrome, or basic service. Any issues we've had have been taken care of quickly and done right.

  Randy White
8 months ago
Nice Dealership. Great ride on Michigan ave. Lots more clothing n leather than my local shop with great service

  Mister Wheeler
a year ago
Had my 5000 mile service done at Route 12 Harley Davidson they picked my bike up at 2:30 pm and 24 hrs later she was back in my garage.Awesome serviceThanks GuysHighly recommend Route 12 Harley

  Mikeal Cole
a year ago
Stopped in on 9/15/2022 around 4pm I was gonna buy a new street glide. I did go to parts first to ask if they could check out the horn because mine stopped working all the sudden. The part manager to me I had to make an appointment for a 30 sec job. Trying to get me to pay the garage hourly rate for a horn. So instead of me buying a new bike today i told them I wouldn t spend a dime in there store. So I called the Harley Davidson dealership in fort Wayne in and not only did they check the horn AFTER HOURS FOR FREE. I bought a new street glide so go to Harley Davidson of Fort Wayne if you re looking to buy something!