Tyler Honda

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mary Kinney
5 days ago
Bob Clark was great in explaining the different models of Hondas. Once I decided which one I really liked Bob went through all the bells and whistles with me to make sure I understood my new Honda. I would highly recommend Tyler Honda and Bob Clark!

  gerry drews
a month ago
Manager test drove and determined source of noise to be hub bearing & midshaft bearing. Both bearings were replaced. My opinion was that at 61,000 miles was early for this problem. Fix was done on time,with maximum discount plus a new tire was installed at no cost. I am really satisfied with the service and did not expect the tire. Thanks for the extras, it makes me feel as if I m a valued customer, since I was treated as one. I will continue to have my vehicles serviced at your service department. Thanks for a job well done!

  Bob Rogers
a month ago
Mark is very professional and handled every aspect of the transaction smoothly. He patiently introduced us to every feature inside which included connecting out technology to access calls and maps. And he made himself available to assist anytime we need help. This 2024 CRV is the fourth Honda we have acquired from Tyler.

  Charlie Ortega Guifarro
2 months ago
Shoutout to Shiana she was so helpful! This was the easiest car-buying experience I've ever had. The price of the car was great, I got the rate I wanted, and everyone was really patient. Thank you Tyler Honda I hope to do business again!

  Christopher Russell
2 months ago
After a recent accident our 2022 Odyssey was classified as a total loss. Thanks to lucky timing and a great sales experience we're back on the road. This is the 2nd vehicle we have purchased from Tyler Honda and both times the staff has been very friendly and professional.

  Bill
3 weeks ago
Got me in, had all sorts of issues with the car, that weren't expected. They had to do alot more work to get the Trans to sync up to the computer than tthey thought.During all this they gave me a great loaner.Finally got everything buttoned up and running right.I figured the quote was going to be so muccch scrap paper, due to all the extra work..Npe! Jesse got it all done and at -$100 from the quote.Now, what dealer does that!?!

  David Linscheid
4 months ago
Salesman are really really nice, maybe a little pushy. I get I need to make a living.Where this place really lacks is the parts department. Feel like I m always bothering them. They don t show any friendliness. Or seem happy to see you. They need some of the slick sales guys to teach the parts department to be a little more customer, friendly, and forward facing.Huge Honda fan, love their cars, have owned six of them, anytime I need parts I have the same experience with the parts department. I will sometimes drive to Bosak in Michigan city to avoid this place.

  Ernie Lewis
a month ago
Made appointment when I wanted it. I left the premises while the work was being done, so they called me about additional work that should be performed and other maintenance that did not need to be done. Efficient, communicative, responsible, and timely.

  Shaun Tvetmarken
a month ago
As always, the service team at Tyler provided a wonderful experience!! Had my rotors machined and everything turned out great! Jesse and team always do a great job!!

  P B
5 months ago
They did not explain anything; I went for the battery issue because my car started to get all the warning signs on the dashboard after it didn't start due to some battery issue. Before less than two years I changed batter there so have a 10-year warranty. But After the message that the car was ready to pick up, they asked me to pay $99+ to take my car keys. Also, they still need to fix something. I asked when I wanted to fix it, and I need an additional $430. The manager was very rude, and he signed the paper that he had written -I paid to get my keys. I contacted Legal Services & Honda, and I definitely will drag until I get straight.

  Heidi Balfe
4 months ago
Everything was great. Very polite and friendly on a friday at quitting time. The only problem I had was after I paid I remembered it was supposed to be the 2nd free oil change since I bought my car there. I didnt realize and their system didnt either. So im out a free service.

  Jon Veersma
4 months ago
Transmission shield alertI had Tyler change the transmission fluid on my 2020 Acura MDX, which is a certified pre owned vehicle with a 100K mile warranty at 41000 miles as the ZF 9 speed transmission does not have the best reputation and I wanted a certified Honda Technician to perform the service.The fluid change was fine, however, the tech failed to replace the shield which must be removed to service the transmission.I spoke with the service manage concerning this and he stated the tech did not find one lying around and then state.d that it was not on the vehicle.I am posting this to warn any Honda Pilot, Passport or Odyssey owners that may have had transmission service they should check under their vehicle as I believe this may be a standard procedure. It is time consuming to remove and replace the shield for an otherwise routine service.Again, if you have had the transmission fluid changed at Tyler check your vehicle and if you have the ZF9 transmission stay on top of the service requirements.

  Kyra Reese
2 weeks ago
It was rather spur of the moment to buy a vehicle and it went very smooth. Originally I had called to look at a Civic with Ms. Masterson and ended up with a better vehicle

  Alan Karraker
5 months ago
Recently, while driving west on I-94, I hit a pothole which destroyed two tires. I also thought that there could be other unseen damage. I had the car towed to Tyler after the end of the workday. I talked to them first thing the following day. Despite having a full workload, they had my car repaired and I was on the way by 11:30AM. I certainly appreciate their professional service.

  Blippa
5 days ago
Easy to get in when needed.Good service and thanks for the comprehensive explanation of upcoming maintenance needs.

  Kim P
3 weeks ago
Very nice people on the sales floor and especially in the service center. I was having a problem with my tires and they saw me right away and took care of the problem.

  Doug Travis
6 months ago
We were out of town on a trip when all the warning lights came on our CRV. We looked for the closest Honda dealer and drove to your location. We received a very friendly greeting and your service people told us they would get our car for service right a way. They checked our car out and reset all the warning lights and assured us it was safe to drive and suggested we check with our local dealer, Honda of Frontenac when we got home. It was nice to be treated as if we were local customers. Thanks

  Theresa Hubbard
8 months ago
The repair side is great. The business side, not so much. The blame game is played and no one seems to want to take responsibility for what is going on in their dealership. It s always the other departments fault. They didn t seem to care. It wasn t their problem. I work out of state. I made an appointment for a service. I live two hours from Tyler Honda. The service I scheduled in advance, wasn t performed. I was told I could wait till the guy came in and that he hasn t been there yet. I asked when he would be there. Apparently he had already been there earlier. No one bothered to contact me to let me know that I needed to schedule an earlier appointment. I was told I should have talked to someone in person instead of scheduling on line where I was directed. Really dissatisfied customer. Would not recommend anyone to purchase from this dealership

  Tim Steenbergh
8 months ago
We were visiting the area and had a transmission issue on our Odyssey. Rachel was very knowledgeable on the phone and guessed it was likely a sensor. She got us in the same day, and the tech confirmed the diagnosis. They ordered a part that came in the next day and even arranged for a courtesy shuttle so my wife and I could enjoy our anniversary while the van was in the shop.

  Garrett Hesser
2 months ago
This dealership has the best repair shop in the area if you need any repairs done definitely request Randy he can diagnose and fix just about anything on any car.

  Joe Barrett
2 months ago
Called and set appointment to test drive car. And then negotiated and made a deposit. Established date to complete purchase. All done very professionally.

  matt
6 months ago
You know that scene in Matilda where Danny DeVito is putting saw dust in the engine and supergluing bumpers back on? That s what this dealership reminds me of. I bought a used vehicle and everything was great for the first few hours. The next day the car wouldn t start from an electrical drain. The dealership basically told me they wouldn t even look at it unless I paid for the service, which is fine. So after more money out of my pocket the vehicle is running fine. Today the transmission is acting up and I ll probably have to pay another several thousand dollars to fix the transmission. While it s frustrating it s part of owning a car. What I can t get over is the complete lack of reapect shown by the dealership and specifically the salesman that sold me the truck. They will belittle you, question your budget, encourage you to take a loan so they can profit more. I later found out the truck had been serviced the day before I test drove it, for the faulty electrical issues. When asked at the test drive if there was anything I should know about the truck he told me no. Not 1 minute later I find out the gear selector didn t even show the proper gear. This dealership will sell you a junk vehicle, lie about it, then make you feel bad for ever purchasing from them in the first place. If you want a dealership that will give you a never ending headache this is the place for you. I d be absolutely embarrassed to say I work for a scummy money hungry dealership like that. You are nothing but an atm to these salesmen

  tina
a week ago
Bob Clarke is the best!!! Thanks Bob for making my 2024 CRV happen!!

  Kendra Frese
a month ago
Have bought many cars from JP and always a pleasure working with him!

  deanna roetzel
7 months ago
It was excellent everyone was very friendly and very helpful. Amos the salesman helping me was very quick to answer any questions I had. He showed me all the features of the car. I would do business again with Tyler Honda.

  Barbara Miller
6 months ago
Great service dept, but I just had a very expensive 30,000 mile service done and as I go to pay I am informed I have to pay 3% more to pay with a credit card. Absolute horrible thing to happen. Next service on my car will be at a place that does not charge extra to accept payments.

  Sue Patrick
8 months ago
I arrived without an appt and the service department was able to take care of me. I was very pleased with their customer service. The price was VERY reasonable. I purchased my car there and have had it serviced there every time. I will continue to do so.

  Alecia Kane
3 weeks ago
Mark, Shiana, Nick and Justin were all extremely helpful. I would highly recommend them to friends and family.

  Laurie Eckerley
5 months ago
I needed a vehicle quick and the guys were amazing at making that happen. They quickly got me into a safe vehicle that was in my price range.

  Amanda Rose
2 years ago
They were nice on the phone and got me in the next day. However. I arrived early for my 8:00 a.m. oil change but still it took over an hour.