Glassman Kia

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Robert Bahnke
3 months ago
Michael and Tim, they were great to work with, they worked out everything exceptionally with her. As her father I would highly recommend these guys working with your-daughters and know that they are not out to get them. They took great care of her.Great job Mike & TimSignedOne happy father.

  Alvin Alston
2 months ago
I had an excellent customer experience taking my 2016 Kia Forte in for service. I scheduled my appointment by phone. When I arrived at the service check-in counter, Mike warmly greeted me. He then carried me through all the recommended maintenance procedures. I signed the work order, handed him the keys, and left the dealership with my wife for a doctor's appointment. After about an hour, I received a follow-up call from Mike informing me of a few additional items the service technician had found. I advised him to add the items to the order. He said he would call me back with the added charges, which he promptly did, and I approved the added cost. The bottom line is that I had an excellent customer experience with a very professional service team that went to great extremes to service my vehicle and assured me that I was leaving the service department with a well-maintained car that was safe to drive. It just does not get much better. ..Respectfully, A. Alston.

  Ag Fame
2 days ago
I do not recommend this location for service at all!! I dropped my vehicle off for repair it was there for days told it was fix only for it to still be broken once I left the dealership. When I returned my vehicle for repairs my vehicle was DAMAGE by the service department and they REFUSE to repair the damage. Josie Harris is very rude and disrespectful I do not recommend her at all, the way she talk to you and treat customers is unacceptable and dangerous. I even witness her being rude to an employee while I was there. I will never take my vehicle to this location again!!! Please go somewhere else and save yourself and your vehicle the trouble and headache this service department will cause!!!

  Dealer Prep
2 months ago
What an awesome experience at Glassman Kia Service. Not only are the staff knowledgeable, but they honestly advise you only the Service needed. I made a same day last minute appointment with no problems to accommodate my schedule.Highly recommend the Glassman Service Team.Best Regards,Bob W.

  Todd Jacey
2 months ago
Great Experience. Very helpful with information and finding the right vehicle and deal for me. Mike Anderson was amazing. Josh was great at finalizing everything. Mark was easy to work with on working out the payments options. Thanks guys.

  Billy Konsoer
3 months ago
This service department, and Jorge in particular, was extremely communicative throughout the entire process of getting our transmission replaced under warranty. They far exceeded my expectations, and even had our vehicle back to us prior to the expected date. Thank you for your attention to detail and your willingness to go above and beyond!

  MS. Monroe
3 weeks ago
Corey was amazing from start to finish they were done before the quoted time because he knew I had to get my son from school. I appreciated that an Rick my driver was very nice and polite he even opened my car door for me. Thank you.

  Janice Hebert
a month ago
Leased a new KIA from Glassman and it was a very positive experience. Salesperson Josh and Sales Manager Mark were great to work with. Very knowledgeable, helpful and friendly. We are very happy with the car and I definitely recommend working with Josh, Mark and Glassman.

  Steve Wells
3 months ago
I arrived for my appointment late due to a bad accident on the Southfield Fwy that was slowing traffic, but my salesman Josh was understanding and had the vehicle I wanted to test drive ready to go. I worked with Josh and the Sales Manager Tim, and they were both a pleasure to talk to. I did quite a bit of research on the car I wanted and was closely watching prices on other dealerships inventory and I got the best deal on the car by going here. Big shoutout to Josh for his knowledge of the vehicles and for introducing me to the service department guys, so I know where to go when it s time for service and also to Tim for his management skills and efficiency with the paperwork! Really appreciate the professionalism from them both!

  Mark Marmorstein
2 months ago
I am honestly shocked and appalled at the customer service of this location. I reached out a week ago and was emailing Michael Anderson to schedule a test drive and he ghosted me. I missed getting a good deal due to incentives changing at the end of January and I could not get through to anyone to schedule a test drive. I scheduled a test drive through their website and am still waiting for a response. I guess they don't want my business so I will go elsewhere. I would not recommend this Kia location to anyone.

  Chynita Richards
2 months ago
I don't take my vehicle anywhere else. I love it here. Sa'Von and the staff keeps my car running in great condition. They always give me needed and suggested recommendations. They never pressure me into spending money on things that I don't need. They are courteous and dependable.

  Kristopher Crosby
10 months ago
David and the rest of the sales staff were incredible! My previous vehicle was damaged from an attempted theft. I was just browsing the lot. I had no intentions on buying a new vehicle that day, but I m glad I did! The process was easy and my new K5 is wonderful. It was a great experience.

  seon mi ahn
4 months ago
David was so friendly and helpful! This was our first time at Glassman Kia, but our second experience with Kia. We were offered a lot more information and guidance on the cars, recommend 200% more than the other dealerships in Michigan. We drove away with 2 great Kia cars. :)

  Ashley Gunn
3 months ago
Brought my vehicle in for the recall! They knew weeks prior, when I arrived they said "Sorry we don't have parts to fix it " So why have me come. Why not call ahead of time. It's been 3 weeks, so I call again they state " oh parts just came in conveniently day I call. I was transferred to 5 different people to make a appointment! My rear camera is currently taped in place! I have to drop it off to be fix is only option with out a replacement vehicle! This is a one year old car!

  Clifford Stafford
3 months ago
I took my car in Monday to get service. I was told that they were going to look at it Tuesday. Tuesday comes I call cause I didn t hear any updates. I was told then that they were going to get back to be Wednesday morning or early afternoon. Well today is Wednesday no update and when I call any number it goes right to voicemail and no response from the voicemail I ve left. Lack of communication and transparency.

  Fulya K�ksalar
6 months ago
We moved from Augusta, GA to Detroit, MI and this was our first service (35000miles) maintenance with Glassman. Oil cap says use SAE 0W-20 . Glassman changed it with 5W3. NExt day, car started making weird sounds and vibration. We went back and asked is this because of the wrong oil change? They said we do not have SAE 0W-20 and continued 5W3 is the one we have and directly comes from oil pump in the service are . They asked us to leave the car for a day, they will diagnosis and if necessery, change it back to SAE.First, you should contact us to say we only have 5W3, do you want to replace it anyways? , of course they didn t, because nice money to have from the newcomers to the city?Second, who can leave their car for a day in this country if they have only that one car?Third, we went to another place to replace the wrong one to the correct one. It costed us again.And lastly, we opened a claim in KIA USA for further damages of this wrongful and irresponsible behavior. Unfortuntely, they are not caring of servicemanship of branches. Tell us to contact w Glassman again. So we are in a loop.Do not go Glassman if you have Hybrit Sorento (2022).Good by Glassman. It was not nice to meeting you.

  Valentin Shawel
6 months ago
Great experience buying my 2023 forte David was great and helpful so were the people from the management and finance. Love my new car!

  Michelle Hammond
a month ago
My experience with glassman kia was godly awful. I took my car to them 3 times for the same issue. Perform duties on my car that was needed. Charge me $912 for both services combined. I kept telling the service manager that I needed was just a a battery. After much investigation my car needed the battery after all. This is the worst car company in the world. Glassman kia ia thief and a scammer. They're very dishonest so stay away and please be aware.

  Clark Haddock
a month ago
Great service and they completed the service on my Sorento on time as promised. My service advisor Cory was very courteous and helpful. Overall an exceptional service visit.

  Tara Dalton
4 months ago
This is the best dealership i ve ever dealt with, they couldn t have made trading in & buying a car any easier. I ve dealt with Kia of Lansing, Novi, & Canton & I will drive completely out of my way to work with Kia of Southfield. Their entire staff is great, specifically Michael. He won t waste your time, he s straight to the point, and is beyond helpful. He s amazing. I ve referred many people here and everyone has been beyond satisfied with him. If you re looking for a vehicle, go here & see Michael!

  C Velez
6 months ago
We purchased a new Kia Forte GT and Mike Anderson was our sales person. I cannot say enough wonderful things about Mike. He was honest and transparent, unlike another Kia Dealership we visited, who we found difficult and treated the new vehicles on their lot horrible. We had a great experience at Glassman Kia! Mike explained things in detail and went out of his way to make sure we were happy. We will be back and Mike will be our go to sales person. We love our new car!

  Adam Pelc
4 months ago
Mike Anderson took great care of, very knowledgeable on everything, he was super chill and not your typical salesman .. thank you very much for helping us get into our new vehicle

  Shan'e Roundtree
16 hours ago
My experience at Glassman was one of the best I've had buying a car. From the moment i walked in, I was greeted, and just about everyone extended their hand to welcome me. I walked in knowing what I wanted and left with what I wanted. I could NOT have done it without two very special employees.First, I would like to begin with Brian. Thank you for listening to me and reassuring me that I was in good hands. Your reassurance helped to ease my mind and not feel so overwhelmed. You were patient and understanding. Your calm demeanor was everything I needed to ensure I was in good hands. You were on top of all of the paperwork and checked on me often while i awaited the outcome of the vehicle i wanted. I would choose you over and over again to be my salesperson.Secondly, Mark, i would like to give thanks for your sincerity and honesty! You were genuine and informative. You worked with me to get me into a brand-new car. Just like Brian said, he s going to take good care of you and you did just that!The atmosphere at Glassman Kia, is comfortable and everyone is so kind and welcoming. This is my second car that, I bought BRAND NEW from Glassman! I'm excited about this journey with my brand-new 2024 Kia! If you are shopping for a car at Glassman Kia, be sure to ask for Mark and Brian to take care of you. They will do just that!

  John Turnage
5 months ago
Love Kia's warranty! Had a valve gasket fail at 93,000 miles which caused an oil leak. Glassman fixed the engine leak and took care of a couple of recalls in less than a week. Friendly and convenient shuttle service was a definite plus. The only downside was the typical hard sell on other services by the dealership. We needed rear brakes and the woman at the dealership made it sound like she wouldn't want to release the vehicle to us without the work being done, if was so critical. But overall, a good experience.

  Ramon White
2 months ago
I was working here as a new associate a fired for speaking on how the manger was disrespectful then the following month tried not to pay the commission I was owed . This was a very smile in your face but backstabbing dealership

  Bob Buckner
2 months ago
Mike at Glassman Kia was very knowledgeable and patient. No pressure! Love my EV6.

  J M.
9 months ago
I had a scheduled appointment with Mike on 6/5/23. I arrived a few minutes early. My husband I sat for about 20 minutes where we were ignored. I m assuming we didn t meet the demographics that they rush to help even though we had a scheduled appointment. Mike continued to help a lady for over 30 minutes. My husband looked at me and said let s leave, they are other dealerships next door and across the street that will value our time. I was hesitant at first because I am a loyal Kia customer. However, how we were treated made me willing to look elsewhere. I told the dealership across the street how I was treated. The salesman there valued my time and immediately showed me vehicles. He gave me up a good deal I couldn t pass up. He made sure I never went back to this dealership based on how well he treated us.I purchased that day and never look back. This was a blessing in disguise. I was so shocked that the salesman at Kia would ignore us. It s too many other dealerships with salespeople that are serious about selling vehicles and will show you that they have the better vehicle and customer service. They will treat you with upmost respect regardless of demographics.

  Barnabas A. Christian
6 months ago
May be my 1st time ever leaving 5 stars for a car dealership, yet at 63 years old, they even impressed me.Wanting to get down to one car in our household, every dealer wants to buy your gently used 2021 Kia Seltos, until you arrive on the scene & the appraisal goes south or off the rails quicker than you can say "Pay Me"As they find flaws that are insignificant.Until Today. 10-4-23I had spoke with General Mangers Brad Rummer's staff on Tuesday the 3rd.After placing a KBB Inquiry on the Glassman web page, they offered a couple of grand more than we owed, BUT it was not based on a trade in or an upgrade, but an outright buyout of a lease with 7 payments left.I only asked those involved , I understand it is based solely on the dealership appraisal. Please do not waste my time. The internet sales rep Roshanda, promised me that they would not.So I arrived at Glassman at 11:18 on 10-4-23, three separate salesman greeted me & wanted my business, yet I had an appointment with GM Brad Rummer.Brad is the rare bread, perhaps one in 10,000, who looks you in the eye, shakes your had and is sincere.He inspected the car, drove it, came in & offered me exactly what I needed to have peace & sleep well.He called KIA, got the payoff, I signed the documents , I was out of the dealership by 12:45 pm.An hour & 15 minutes seemed very fair, the only thing I left on the table was a 100% completely full tan of gas. A potential $55 value, but Glassman did not have a solution, So I remembered an old sales pitch.Sir, pigs get fed.Hogs get slaughtered.All in all a great day.Ask for Brad Rummer, the showroom is 100% indoors & climate controlled, it is a former Toys R Us, building & is huge.Pics & Videos will be up soon from me.

  Erica Lynn Speaks
4 weeks ago
It was fast and pleasant. Everyone was professional. The shuttle drivers were thorough and amazing as well.

  Nikki Burger
6 months ago
Michael is a great Salesman. Micheal was extremely professional and knowledgeable with helping me figure out the best car for me. He made the process completely smooth and easy.