O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Larz Oslund
2 months ago
The smaller bolts next to the bolts for my front calipers are what I went in for but chris faught with me 10 minutes about how I was wrong. I came in just wanting to make sure I was leaving with correct parts and was respectful and he clearly had no idea what he was talking about. I was a mechanic for 3 years and did brakes all the time before changing career to IT so I know what I m doing and I specialized in ford. But I figured I would give me the benefit of the doubt and wasn t going to fight with him on it anymore. Called them back and Vince answered the phone and was just as unhelpful and not very empathetic and apologetic to my situation. The fact Chris is the assistant manager is beyond me and he should not be in a management position with his lack of customer service skills and knowledge. I even told them my car has drum brakes in the rear so there is no way for them to have those bolts in the back cause it does not have a caliper. The lack of accountability and respect given to customers from both Vince and Chris is shameful. I am going to a completely other location to return my 80$ in parts for brakes that I have purchased cause they were disrespectful and argumentative with customers immediately before they can even get a word out. I asked Chris if he had the parts in stock twice then the third time he got all snippy and said That s what I m writing down instead of letting me that they had them in stock and that he is going to retrieve them in a respectful way

  Jen Lees
a month ago
My family has been going to the O'Reilly's at 21-mile road and Van Dyke Ave. in Utica MI since it changed from Murrays. My elderly father went in yesterday 3/19 because he needed windshield wiper blades for his truck. The gentleman who assisted him was very rude and not compassionate. My father recently had surgery on his hands and his mobility is very hindered. The employee assisted him with finding the ones he needed but when my father asked for assistance putting them on the employee replied "I don't do that". My father stated that he thought they assisted with that. He replied with well O'Reilly may but I do not. The employee with an attitude then grabbed his jacket and followed my father outside. While outside my father was watching what the employee was doing because he wanted to see how the clips came off. The employee then stated to him "Why are you watching me do this if you can't do it yourself" My father told him about the surgery and how he would usually do this himself he just can not while recovering. The employee continued to have an attitude stating several remarks about how he should not be responsible for doing this. I am very shocked by this experience because that is not ok to do when someone asks for assistance. I informed my father to not return to that store anymore if that is how someone is to be treated. There are many other places we can go that will be happy to assist.

  Anthony Perdik
3 months ago
Chris, one of the customer service attendant doesn't know didly about cars and acts like he knows everything. Comes with a bad attitude when proven wrong. I would have been better off with an automated system. Go work at McDonald's flipping burgers. Chris should not be customer facing.

  Chris Z
3 months ago
Horrible experience!!!! Had to listen to a gentleman who works their with a big afro, swear and cuss , using bad language to a fellow worker about a management job or test he did not get. The way he talked and acted after his venting to a fellow co worker toward me was not exactly nice. Will not go their again. No wonder why he cannot achieve management.

  Brad Bohen
4 years ago
Pretty good store, usually helpful & products are good. Not quite as busy as the other parts stores around here, or should I say not a line like the others. Sprayed the rims black, the tail & head lights both with removable products.

  Jamie Platt
7 months ago
Chris shouldn't be in customer service. Horrible attitude. Not just one occasion either. Multiple.Mike on the other hand has been super helpful and will go out of his way to make sure you get the part you need. There are multiple other helpful employees that work at this location as well.

  Ange g Garcia
4 months ago
Everyone's great specially the 21mls and vandyke ave Shelby twp MI best people

  Kyle Donato
10 months ago
This isn't necessarily for this store in particular but for an overarching policy or O'Reillys in general. Compared to nearby competitors, their tool rental policy is awful. I've rented many tools from their competitors before and in general you have 90 days before you can no longer return the tool. O'Reillys on the other hand you only get 48 hours. One would think they would at least try to match their competitors policy to entice others to rent from them. Especially for essentially the exact same tools. I wouldn't rent from them again.

  Erin Miner
a year ago
Super helpful! I was having what I thought was an oil pressure issue. The guy helped me check oil levels and run diagnostics. He added a quart of oil & the yellow engine light code was for a thermostat. Suggested it was probably stuck open. And the next day issue resolved & the yellow engine light off. :) Great experience

  Sara Brostek
a year ago
A big thank you to Chris and Jerry for their help today! We were having an issue with our battery, and they both took the time to help us with our problem. They were both very kind and very professional. Thank you Chris and Jerry. You were AMAZING!!!

  Taylor
4 years ago
Had an awesome educating experience here! Sandie was the most helpful and extremely patient with me, especially since i came in with random questions about a few different things. She took the time to step out and look at my car with me to help me figure out what i needed. Will definitely be coming back when i need to because of her!

  Sebastian Rodriguez
8 months ago
One of the best auto part store to go and get all your automotive needs and the staff is extremely helpful

  Chris Bekofske
4 years ago
Fantastic service! The staff were all very polite, incredibly knowledgeable, and very helpful. Store is clean and has a wide selection of parts and tools. Not a long wait though they were pretty busy between phone calls and customers. Would highly recommend coming here for the helpful and down-to-earth staff alone.

  David Kott
a year ago
I enjoy that the O'Reilly Auto Parts' staff in Shelby Township can help me find the right parts and tools. They are helpful and easy to talk to.

  Patrick Hentges
5 years ago
The staff here are extremely helpful - parts are parts, but people make the difference. On two separate visits, three different employees went out of their way to help me with minor purchases of less than $50.On my most recent visit - on a weekday when the nearby NAPA had closed at 7:00 pm? - the counter person at this store first assisted me in locating the build plate on my friend's car, then in identifying the correct touch-up paint. You can't ask for or expect better service than that.

  Eric Peterson (E)
11 months ago
Go here for all your auto parts needs. Marsha and the rest are very knowledgeable and help. Tyvm. E

  Ariel Dudeck
5 years ago
My father has been doing business with Mark for years, he loves that guy and Mark is one of the most polite people ever. If he doesnt know the answer hes ready to do anything to find out. Great help! Thank you guys!

  Rebecca Smith
5 years ago
Great service! My mom's boyfriend is fixing my car and sent me on an errand. I had no idea what I was doing. I gave the employee the original screws that I needed more of, and he found just what I needed!!!

  Bkreadr21
5 years ago
Amazing customer service. They knew their stuff. There was a lady named sandy there and she was amazing and soo nice and helpful. One of the best experiences we've had at any parts store

  gjergjo
5 years ago
Needed a few items and some questions answered. The service rep was Steve and he went above and beyond to provide exceptional sevice. A knowledgeable and courteous rep speaks volumes for it's company. Great job!

  Kathy Hemme
4 years ago
Great customer service. Mark was great and very informative about the products I was looking for and quickly installed my windshield wipers for me so I was good to go for the up coming winter weather.

  Christopher Collins
4 years ago
Knowledgeable staff, very polite. Sandy was an absolute professional and helped me get the part I needed over the phone so it was waiting for me when I got there.

  Billy Fischer Jr
4 years ago
Lovely Lady Salesperson on Christmas Eve, helped me find what I was looking for efficiently and with a friendly demeanor. Thank You for your fantastic service. Merry Christmas.

  J M
5 years ago
I buy the majority of my replacement parts here when I need them now. Usually have the items in stock or next day if not. Recommended location!

  Ivan Yako
2 years ago
I want to thank you so much O'Reilly to put the right employee Dean with we excellent service. Defanally we come back againg.

  Tom Orlando
11 months ago
The gentleman would not change the battery for my girlfriend. So I had to go up there and do it myself. It literally took 5 minutes

  john smith
3 years ago
Helpful and nice. No bs. Just tell them what you need. The lady working there has been there over 25 years. Well before it was oreileys. She knows what she is talking about.

  Dianna Collins
2 years ago
Stood in line almost 20 minutes. They had to look all over for my part. When I asked to have my rear wiper put on, I was told they aren't allowed to do it.

  Lonecoolman
8 months ago
Great service, excellent knowledge of motirs and such.

  Peter Lamprecht
a year ago
This place is supposed to take back used oil but their tank has been full for months. Not acceptable!