Serra Toyota Saginaw Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Matt Dubay
2 years ago
I will no longer be taking my cars here for service, even though I have been a customer for more than 10 years. Extremely disappointed with what happened today when trying to get an oil change.I arrived and pulled into line at 8:30, with 2 cars in front of me and no other cars in sight. At 9:15 I was asked to move to the back of the line. The service manager named Tate informed me other cars were in front of me and that I would need to go to the end of the line, which now contained many cars that had arrived well after I did. When I asked about the cars that were in front of me because I didn t see any when I arrived, Tate informed me that the service department moves cars in whenever they can. I asked why that would mean that I needed to move to the end of the now long line and Tate ignored me and simply repeated move to the end of the line. I explained to Tate that cars on both sides of me arrived after I did, and they were not forced to go to the end of the line. Tate offered no explanation and was very rude the entire time.Service: Oil change

  chuck Melki
9 months ago
Tom in the service department helped me with my first service on my vehicle and went over and above and did a great job on making my experience 5 stars thanks again for the service their..........

  Amy H
2 years ago
We had taken the car to the attached quick lube to get the oil changed, but we were told that there was a leak and so it would not make sense to change the oil. Thus, we contacted the service department, explained the situation, and asked them to do a thorough check of the car since we were taking it on a long trip. I made it clear that we wanted the car to be ready for a long drive and that we would want the oil changed as well. They recommended other general maintenance including a battery service, and I agreed. We kept the car there for a week, and the total was close to $3,000. After all that, it turned out that they fixed the leak but did not change the oil but did take the sticker off that tells us when the next oil change would be. They also performed a battery service on a battery that turned out to have a dead cell which they did not catch when they ran the diagnostic. I did call to discuss the matter with the service manager before posting this review.Services: General repairs & maintenance, Battery

  Walter Stancill
4 months ago
Very courteous very prompt...rhanks

  Robin Jackson
2 years ago
CLEAR and concise communication is needed. Also, integrity needs to play a role to build trust in what the representative is conveying to you. Other than that, my car is running well.

  Kathy Sanchez
7 months ago
Great place for oil change and tires rotated.

  Tamshi Amin
a year ago
Got lucky and had no line. Very professional. Did not push extra services. I always go there!

  Debby Jones
2 years ago
Couldn't find the problem, but did do up dates, and I'll pray it doesn't happen again, esp away from home.

  Patricia Ortega
3 years ago
I always take my car to Serra Toyota because the staff is very friendly and courteous. And the most honest dealership I know.

  TnJ Hough
7 months ago
Always top notch customer service!Services: Auto A/C recharge, Air conditioningServices: Auto A/C recharge, Air conditioning

  Cindy Dietzel
3 years ago
I have bought many cars,best experience I've ever had at a dealership,thankyou Serra Toyota.

  Md Abid Hossain
10 months ago
Very quick and good service.

  Julian Olvera
7 months ago
Awesome!

  Shelie G
4 years ago
Never