Cummins Sales and Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Todd Wazny
2 years ago
I started a new account with them and booked onsite service for a transfer switch. They did an outstanding job, arrived on time, and charged me a fair price. I highly recommend giving them a call for service.

  Tom Szyd
3 years ago
We were on our way north in our 2018 Dutch Star on Friday, 6/26/2020 at 2:30 pm, when the check engine light, printed warning and beeping began. We pulled into the next rest area and called Cummins Saginaw and told them we were coming in. Ty met us and diagnosed a DEF tank problem. He immediately began searching inventory for the necessary parts just in case.Ty called Spartan and they said the DEF head couldn t be shipped till Monday arriving on Tuesday. I also overheard the Spartan guy tell him to clear the codes and send us on our way. That the phone call was wasting his time and money!! It couldn t be taken apart at that time with no parts. Plus we would need to get a hotel room for the weekend, so the decision was made to let us stay in our Coach, at Cummins until Monday. We had electricity and some really great WiFi. Monday morning Dan put us at the head of the line and Bart began working on it at 7:00 am. It did need a new DEF head so we offered to go pick it up and had it back to Cummins by early afternoon. Bart put it in and we were ready to go by 4:00. We give 5 stars to Ty, Dan and Bart at Cummins for outstanding customer service and dedication. Thank you!!

  Matt Schroeder
6 years ago
As a previous employee of several years I can tell you that you won't receive better care anywhere, period. All the technicians have been there for 30 plus years, and when you add that up between everyone that's 300 plus years of experience. I had my truck worked on at the Mt. Clemens branch and can safely say there is no experience there and their workmanship proves it.

  Don Glory
4 years ago
1st off I will start off by letting everyone know how great the field tech section is. Had Cummins campaign 2112 on our motorhome. Called Trina and explained what was going and she worked us into the schedule which was 2 weeks out but really made me feel like she cared. Few days pass and Trina called and let me know they had a tech freed and could get to us sooner. Paul our tech was one of the nicest and best person too meet. He never treated me like it was just a job for him. I highly recommend freightliner of Saginaw. If the rest of staff is as nice and good as the field tech side that would be top notch. Thanks Don

  Jeremy scroggins
6 years ago
On 11-20 carl ordered use a drop in 6bta on 11-21 I picked that engine up... wasted a week calling everywhere to only be told 2-3 maybe 4 weeks out , most had 90 day warranty some were a yr, Not Cummins,,,, they have a 24mounth warranty , for me to have the next day and a warranty like said a lot.... fast, and great quality..... Had great experience as always with them in Saginaw .... Glen is a great parts guy as is everyone there ...... Thank you , god bless

  jack ass
8 months ago
Terrible service and rip off on the labor chargesThiefs

  Lonny Cruff
3 years ago
I'm just a newbie RV'er and these folks treat me with respect. Completely confident that they can fix my problem.

  Nicholas Knight Sr
5 years ago
Problem solvers!!! Great people, no wasted time! Genius when it comes down to an ISX! My go to!!

  Austin Brown
7 years ago
If you want your engine done right come on in. Almost every tech here has 20+ years of experience with Cummins engines.

  BREADWINNER TREV
5 years ago
Fixed our truck did a great job

  Andre Sanford
5 years ago
Use Cummins service often, service is fine, after treatment system, very disappointed.

  James Struble
3 years ago
Parts department really good service

  Dennis Stodolak Jr
6 years ago
Great Service by knowledgeable professionals.

  Floyd Hamilton
a year ago
Good so far.

  Richard Holliday
6 years ago
Very knowledgeable parts department

  Vincent Delossantos Jr.
5 years ago
Very knowledgeable staff.

  Merrill Krueger
5 years ago
Saginaw location, got right parts from Jose .

  Carl Germain
6 years ago
Fast friendly service

  Fisty Mcgiggles
7 years ago
Easy access from expressway

  Curtis Travis
5 years ago
Great service