Jax Kar Wash - Royal Oak

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Alexandria Salvaggio
3 days ago
Absolutely thrilled with my experience at Jax Kar Wash! The service was top-notch from start to finish. Mike, in particular, always goes above and beyond to ensure I and my car received the best treatment possible. His attention to detail and friendly demeanor makes the entire process seamless and enjoyable.

  Carmen London
11 months ago
Today s interior service was excellent. The guys really took their time. The quality of service really depends on who s working that day. I am an unlimited club member, so I qualify for both int/ ext service..Unfortunately, the exterior service wasn t well. The guys drying my car with towels Didn t tell me the car was still really dirty dirt all around the wheels dirt on the doors dirt on the license plate. They should ve directed me to rewash I got all the way to the other side of town, just to see my car was still dirty. The service with unlimited club includes tire shine, yet I was not given any tire shine. The manager who was very disrespectful last week. Was walking around, not speaking. Jax car wash used to have a friendly family environment. Service: Auto detailing

  evan pavelko
10 months ago
I have been to this location and a few others and would not recommend them. My truck is always still dirty after going though. I will be canceling my plan and buying a power washer to do it myself, and do it right. The guys at the front with the hoses just don t care. The pictures are from right after going through. There s no point in paying for a plan if i still have to wash it myself after. Not to mention all the new scratches i get every time i go through. Do it yourself, or youll be dissatisfied.

  Isaac J.
8 months ago
Paid $20 for the Everything Exterior wash and my wheels are absolutely horrible. I dont expect every speck of dirt to be removed, but these results look horrible for what I paid. I ended up cleaning the rims and tires myself when I got home.

  Laketa Alexander
2 months ago
I've been paying monthly for unlimited washes at the Royal Oak, MI location for several years now. I come in a couple of times a week for exterior washes and a couple of times a month for full service. I always tip. And a little more when its colder. I came in today for full service. When I got to my next destination and went into my backseat, I noticed my back counsel panel and my backseats hadn't been cleaned. This is the second time this has happened. I'll either be changing locations or canceling my membership all together. It's a small thing to just do it right the first time.

  My Sister's Keeper
a week ago
I have noticed several small scratches on my car since getting Jax car washes. I also continued to have $47/month billed to my card after i spoke with the manager and told him that my car was scratched and i wanted to cancel the plan. I am highly dissatisfied with the service and i will go back to touchless car wash.

  Abraham Kassa
2 months ago
If you want to see what real service looks like, check out Mr. C s. Had to go today and it made me realize how far Jax has slipped (even though their prices keep going up). Interior detail always takes forever, even when it s not busy, and the end result leaves you wondering what took them so long. It s also strange that they barely power wash only the drivers side of your car as you enter the car wash. If you don t really care about the quality and just need a convenient car wash, then I suggest getting the cheapest unlimited plan or avoiding them all together.

  Deborah James
5 months ago
I rarely get the full service but I m happy that I founded in my car a coupon for a free full service and I really needed it. It was right on time I usually clean the inside but was excited for it to be clean especially the windshield and back window. Deontae along with his coworker made me happy and kudos to them both. Not many good people working since the 2020 pause but there s a few.

  C J
3 months ago
pick a different location! the vacuums here arent great but more importantly the wash DOES NOT CLEAN the back of my car. every time i leave my tailgate and bumper are still filthy. i don't have that issue at other locations

  Ripon Chanda
5 months ago
The expectation was too high and than after the service the results were so bad that I had to take pictures to share with you all. I have been in car washes many places but these guys they have don t wanna do their job. I m going back there for my refund and probably never ever go back

  Simcha-Yitzchak Lerner
11 months ago
I have generally been very happy with their full service car wash, even though it requires a monthly membership. The staff are friendly and take special requests when asked.However, the last time I went, my car received several scratches by the rear window. Since I had emptied the rear of my SUV immediately before going to Jax and went to reload it immediately afterwards, there was no other opportunity for the car to get scratched.When I contacted them and then went back for them to inspect my car, they were very polite. However, and I guess to no surprise, they denied responsibility, claiming that there was no way their equipment could have made that pattern of scratches. (Since there are four horizontal scratches, it seems to me that a dirty brush could easily have made this pattern.)This is still an open issue, since I've not yet had a chance to get an estimate. To their credit, they did offer me a month free membership as a good will gesture.I will update as things develop.

  Bessie Karnaros
3 months ago
Stacy and LJ We re working in the back today and lately they have not had good people but they were amazing, respectful thorough. I haven t been happy with my car like this in a while. Good job guys keep up the good work.

  TheLexiShow
a month ago
My car was super clean and I got everything that I expected and more! They were able to easily get the cat fur off my sets and my windows were so clear best place to go! Thank you Stacy !

  Abir Rahma
a month ago
The customer service is worst. I am using their services since 1 year and it was pretty good. But today, when I asked a towel to wipe off my car, she didn t care and rudely behave with me saying I don t even care .

  Inga Puhova
4 months ago
I had the best Jax Kar Wash experience today! Not only the team took a great care of a full detail of my car, the team- Mr Ryan, Mr Dante, Mr LJay also did something that is so important for others to know, as it is equally important -what one does when no one is looking!Once they were done detailing the car and i was getting back in to my car , i saw that my Apple Watch (that i thought i lost while doing the leaf clean up weeks ago), was sitting right there!These awesome gentleman found it while detailing my car !! I am so grateful! Thank you from the bottom of my heart! Nothing ,but the absolute best to say about this team and this location!! Happy Holidays!

  Jim Ross
a month ago
Good car wash, towel dry at the end. One of the more expensive car washes I've been to. When I pulled up to pay, the gentleman that greeted me was nice, but too aggressive when trying to push a car wash membership.

  Libby Benton
2 months ago
Always a great experience at this location. Friendly staff. Excellent service. Today I got a full service wash. Thanks to Ryan S. and the rest of the guys who cleaned the inside of my car before the wash!

  Andrew Suarez
a month ago
Stacy J is the best!! Royal Oak 11 & Woodward location cleans my car inside and out, sparkly clean every time. Makes the membership worth every penny!

  Janelle Edwards
a month ago
Unlimited Monthly Member, and I had Jerome I. Yesterday. He was patient as I had my toddler with me and did an amazing detail job. Probably one of the best I have had yet!

  RYT 82
4 months ago
Great car wash been coming here for a while with all my cars. Great service everytime i come here Rob always greets you with a goodmorning and how you doing always friendly. The cleaners who detail the car always do a great job they take there time and make sure everything is neat and clean and if there anything they missed they will go back and fix it. RYAN S. Quality Control Inspector. always dose a outstanding job inside my car detailing it make it look brand new always greets you with smile and ask how your day going great guy. Double checks everything when done cleaning and detailing your car. LADALE the dryer always dose a great job wiping your car down make it shine great guy too. Ask how you doing. Great kar wash.

  Alessandra Rose
a month ago
Amazing detailed work on the inside and outside of my truck! Thank you so much! Everyone at the car wash is friendly, nice & takes care of my car every time I go for a wash! Thank you!!

  Owen Lien
a month ago
The staff is fast and efficient and Aaron J with his team did a fantastic job cleaning the interior of my car yesterday, especially with all of the dog fur

  Kyle Sapikowski
4 weeks ago
Took 30 mins to get a wash during peak hours = your system is broken. With what I'm paying I should not have to schedule a 30 minute car wash into my daily schedule

  Venita Reynolds
a month ago
I went to Jax Kar Wash to because my car really needed that after winter clean up and let me tell they did a wonderful job cleaning the interior of my car and I m very pleased. Thanks Adam and Jax Kar Wash associates.

  Jill Metz
4 years ago
I took my car there to be detailed before selling. When I picked my car up, it looked better than the day I drove it off the dealer lot. I actually had second thoughts about selling it. Lol. I am very impressed with the service here.

  Jasmine Adkins
a month ago
I love coming to this location. They always give great service! (2) Aaron and Tony treats me well!

  G D
3 months ago
Of the Jax locations, this one is okay. There's always a long line that takes awhile to move and getting out onto Woodward can be a pain sometimes (usually).Mound location and Maple locations are the best ones

  Jaton Gaskins
a month ago
I really enjoy the service for what I used it. But it was brought to my attention that someone was overcharging me hundreds of dollars of my credit card. Please beware of this.

  Debreczeni Di�na
4 months ago
The Manager is so nice. I accidently threw away my car wash ticket while I was cleaning my car, and the manager gave me The nicest early christmas present. Thank-You.

  Alison Lehman
6 months ago
I go to this location and also the Birmingham location. Mctoy did a great job on the interior making sure It left spotless. I am not sure however if vacuuming the back trunk/hatch is included? I asked kindly and he had vacuumed it after no problem.Services: Polishing, VacuumingServices: Polishing, Vacuuming