Keystone Automotive - Detroit

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Alfred Brock
6 years ago
Location is inconvenient. Staff turnover seems to be an issue. Difficult to get 100% assurance parts are American made.

  Zakareah Sikdar
6 years ago
I dealt with Leslie, sales representative who said my parts would be ready Friday at 9am. I ordered the items on Wednesday. I came to the shop to pick up my 4 wheels but was told they still need to pull the parts and find my parts. The guy in the front, Alex was really helpful and I feel bad that he has to deal with all the madness but he did locate the 4 wheels I ordered. Overall, just expect a long wait to get what you want and be willing to have patience.

  Emily Bradley
6 years ago
Great place to go to find parts for your vehicle, and they're super affordable. I am very satisfied with the inner front fenders that I purchased for my '05 Jeep Grand Cherokee! I definitely know I'll be coming back here for anymore parts I may end up needing. The service was also fast and friendly.

  Nick Bradley
6 years ago
They moved from here, but my review stands: Found what I needed locally, saving days of down time and hundreds of dollars. Place is professionally run both at the desk and the warehouse. Hours are not the most convenient, especially since parts don't break on a schedule. Every independent shop should have this place on their radar.

  Kenise Hicks
6 years ago
Take my advice & never order from this company. My husband ordered a part from them the person that took the order ordered the wrong part then we had to wait an additional 3 days for the right part to come back only to get that part & it was a bad part! ! Then went to get our money back & it's supposed to take 24 to 48 hrs for it to be returned to our credit card & the lady never put it through. It's now 5 days later! Poor customer service and bogus parts! Never Again! !

  Brad Wilson
7 years ago
I have purchased parts here before without issue but now if you are not a large shop they won't even answer the phone and when they do, they are less than helpful. I called the private customer line, waited on hold for 20 minutes with an idiot recording blaring in my ear non stop and then the person that answered was not helpful, nor kind and informed they didn't have the part. I called back, pressed the button for a repair shop line, and within less than a minute was told they had the part. When asked where I was calling from I told her I was a private shop they told me I had to call the other line. I'm not calling back......

  PrototypeGrim !
2 years ago
The WORST place to work at, all they do is watch u the entire day when I gotten hired in I ve heard a lot of people left even when I was there, there was a new person that came in for a week then left and its not because of the work its the building manager I couldn t use the bathroom without being watched by him, I couldn t get a picker without him watching me, even wen I was working I was being watched on camera and off camera.Just a fair warning if u actually stay there for a while, you ll probably get fired without them telling u that ur fired.

  usher bum bump
6 years ago
DONT WASTE YOU HARD EARNED MONEY HERE!!!! SAVE YOURSELF THE TIME AND STRESS This place has the most unprofessional set up of all time!!!I placed a order for a transmission over the phone with my debit card and the person over the phone gave a 6 digit number to confirm my order.. so i thought everything was in motion. So My car is at the shop with the trans out on the floor because they was supposed to deliver it the very next day.. so its 4 days later and i call the shop to check on my car to see if its ready.. the mechanic tells me the they havent dropped it off yet. So im pissed now . I called my card and yes they TOOK the money right away. So i called them and THEY CLAIM THEY DIDNT HAVE ANY RECORD OF THE ORDER.. so i called the bank and opened a claim to get my money back... as im getting ready for work i get a call from the shop saying that my trans is there.. so now im confused because i been on the phone all morning tryna find this trans BUT HOLD ON PEEP THIS. when it arrived the invoice still said i didnt pay lol so how is it that they dont have a record of me and the trans come AND THEY STILL WANT ME TO PAY THEM ANOTHER $600 FOR THE TRANS NO YALL GOT ME FU@K@D UP.. SO THE ONLY WAY WE GOT IT STRAIGHT IS THE DELIVERY GUY HAD THE INVOICE IN HAND SO I TOOK THAT AND THEY PUT THE TRANS IN.... I JUST WANT TO SEE WHATS GONNA HAPPEN WITH THE BANK BECAUSE IF I GET THE CHANCE IMA GIVE THEM THE RUN AROUND TOO JUST LIKE THE DID ME THE STRESSED ME THE HELL OUT.. AND THIS IS THE VERY SHORT VERSION...SMH AND I HAVE A 6 MO WARRANTYIM SELLING THE CAR SO I WONT HAVE TO DEAL WITH THEM OR IT AGAIN

  Sterling Frye
5 years ago
They need to change the open and close times to the correct times. I get there @4:33 go inside just to be told they're closed already. I say, well it says 5:00 pm online and I pre ordered my radiator the day before which I only cane because the desk staff called me and told me it had arrived. Totally wasted my day(s) nd time for nothing. Terrible to say the least

  Rick Rutherford
7 years ago
Takes a long time, around 15-20 minutes to even speak to a sales rep. Was marginally helpful, but wasn't very forthcoming with any information. The time I spent waiting to check on availability of my part, I could have ran down there myself and spoke to someone face to face.

  Kevin Briggs
9 years ago
Terrible service. Had to wait on hold to find out information about a part for literally at least an hour. Then after getting through, the operator/salesman essentially claims they can't do anything to verify the part is the correct one. The specific part I was looking for has 2 versions, easily identifiable by simply looking at a sticker on the back, yet for some reason LKQ chooses not to post this information on their website, and nobody can walk back to look at it. How does a company expect someone to purchase their goods if you can't even verify you're buying what you want? But they will take out the part for you if you physically come in, so people who live many states away, no chance. Not sure how there is enough time in the day to walk back and grab the part if I show up physically but not if I don't. If this is general LKQ policy, then it's a company wide problem, not just this specific store. Generally, you would think a company's policies should adhere to common sense and be in the interest of generating more sales, not less.

  Alise Swasey
5 years ago
I'm sure that the parts are great but STORE CLOSES @430pm NOT 5pm as listed online. This set me back a whole weekend on getting my car worked on bc I arrived minutes after 430. I went with another warehouse.

  Joe D
5 years ago
Can't get right part, even after clearly explaining exactly what is needed and providing the LKQ part# and the dealer part#. I expressed my concerns about getting the right part, as it's a 200 mile round trip for me. Very upset with Mary Lorenzo for this. Horrible waste of time and resources.Follow up: again today, I provided the LKQ rep with THEIR part# from THEIR website and they cant find the part. What a waste of time and a horrible run business. Look at all the reviews from customers and employees across the state, looks like ALL LKQ branches have the same ineptitude. After all this time and wasted trip, I could have paid retail for a NEW part and not dealt with such ignorant people, and this small part would have been delivered right to my mailbox. LKQ, shame on you.

  Abdullah Haydar
6 years ago
I love LKQ, it's a great place to get quality auto parts for self repairs. Don't buy your remanufactured or refurbished parts through your dealer or mechanic because they're just getting it from LKQ and marking up the price.

  Devon LuShueon Ballard
5 years ago
This facility is located in Romulus off ecorse road west of Wayne road and possesses a rather Extensive selection of salvaged and aftermarket automobile parts. Its a pretty cool place to work at and if your vehicle needs parts. Its likely they either have it or can get it for you.

  WolverineLimit
5 years ago
Best place for auto parts is a real hidden gem you can actually buy a entire car in box it make be a lot of boxes but you can check them out I installed a 8.4in Uconnect screen in my 2014 dodge charger and they had the parts I need to finish the project

  Courtney Fahner
6 years ago
This place absolutely sucks, i cant believe how they mess up a order multiple times, i would rate them a negative 1 if i could do so, im very upset, not only did i drive there three times, (45) mins away, for them to tell me they have my spare tire, then they say hey well help u out an have it delivered to my place an come to find out wrong size pattern ect, absoulty disgusted of this place.

  Frank Sancho
7 years ago
I always have great luck with Lkq . john is a great help . I don't own a shop and never had bad service or had to wait on hold for long. .

  Chris cherry
4 years ago
They ordered the wrong parts I feel like there customers is poor and everytime I try to talk to a supervisor he's nowhere to be found this is by far my worst experience I had with them and my last

  Sheila T
5 years ago
We bought a used part that we didnt need. Returned it with no problem. Customer service was very good

  Clifford Moran
5 years ago
Great place to get auto parts.

  Evo Evo
6 years ago
This location is HORRIBLE the IDIOTS that work there can barley answer a phone call let alone depend on them for anything else.. LKQ you need to step your game up with your employees because the retards that works in the clinton st are are messing up the business

  Bobby Plank
8 years ago
The most absolute un professional company! It is bullshit that you have to wait on the phone for 45 min to talk to someone over a damn part! There should be a direct contact! Get it together guys!

  Trucking Chef
6 years ago
Ordered my part on Friday and picked up on Monday...with no problems

  Scott Jaynes
5 years ago
Invoiced for more than quoted. Had to request a refund for the difference. Pickup clerk had an attitude.

  Danny G
4 years ago
Poor quality aftermarket parts save yourself some money and go buy used OEM parts you'll be glad you did LKQ

  Tuffy Walled Lake
9 years ago
Great service ,great pricing and they work with you! (Todd is great!)Art Rott

  michael waite
7 years ago
Great place for used parts, very friendly staff

  Ronyyy 0007
5 years ago
it was a nightmare experience they sent the wrong transmission I drove 25 miles out of my way it was horrible experience I sent the wrong part

  nichole powell
5 years ago
Justin a driver for LKQ. He knows his parts and provides fast and friendly service.