Serra Buick GMC Rochester Hills

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Adam K
a week ago
My experience purchasing a new car from Jillian and her manager Jason at Serra Buick GMC Rochester Hills was exceptional. They were incredibly friendly and helpful throughout the entire process. Jillian greeted me warmly and expertly guided me through the available options, ensuring I found the perfect car at an unbeatable price. Jason, her manager, was equally attentive, ensuring everything went smoothly. Together, they secured a deal that surpassed any other offer. I highly recommend Jillian, Jason, and the team at Serra Buick GMC Rochester Hills for their outstanding service and commitment to customer satisfaction. They truly deserve five stars for their exceptional performance!

  Bryant Katzen
2 months ago
I recently had the distinct pleasure of purchasing a Yukon Denali Ultimate from Serra Buick GMC, and I feel compelled to share my extraordinary experience, largely attributable to the exceptional service provided by John Swanson and Jason Brewer.From the very beginning, John and Jason set a high standard for professionalism and honesty, which is quite refreshing in the car buying world. His approach was straightforward and transparent, making it clear that customer satisfaction was their top priority. What truly sets John apart is his attention to detail and his commitment to ensuring a seamless and efficient process. Knowing that I was flying into town, he went above and beyond to have all the paperwork and the Denali meticulously prepared in advance, making the entire process stress-free and enjoyable. John had ensured that every aspect of the vehicle was in impeccable condition, reflecting his dedication to delivering not just a car, but an experience.Throughout the entire process, John remained approachable, responsive, and incredibly knowledgeable, answering all my questions with patience and expertise. His ability to blend professionalism with a personable touch is a rare find in the industry. I wholeheartedly recommend John Swanson and Serra Buick GMC to anyone looking for not just a car, but a truly exceptional buying experience. Hats off to John and the team for setting a new standard in automotive sales and customer satisfaction!

  Greybeard2099
2 weeks ago
John Swanson our sales rep was great. He found us the exact vehicle we wanted at a price we were comfortable with. The paperwork process is fast and efficient with out any pressure. Everyone at the dealership is friendly and takes pride in ensuring their customers are satisfied.

  Traci Spencer-Strong
a month ago
I started out online and Jenna immediately called me. We discussed my current lease and what I was wanting. I came in right away and she had the various cars available for me to look at and drive. We discussed pricing and a decision was made. Jenna was awesome and very prepared for me to come in, look at options, and work with me. I picked up the car the next morning!

  Matt Z
a month ago
Grant was an absolute pleasure to deal with. He was efficient, friendly, and easy to contact. The dealership was clean and the waiting room was great for the kids to play while handling paperwork. Best dealership coffee I've ever had too!

  Scott Griggs
a month ago
Ryan Berger and the team at Serra were fantastic to work with. Even though I was only buying out my current lease, Ryan was extremely helpful and attentive. He went above and beyond to make sure I got my financing structured the way I wanted it and answered all my questions about extended warranties and vehicle coverage. I will definitely return to Serra Buick GMC Rochester Hills for my future leases and purchases!

  Hong Tran
2 days ago
First of all, if whomever is going to respond to this VERY NEGATIVE review with your typical response template "contact this number to discuss your concern blah blah blah" don't bother! My full name is on this review, you have my information on file, so if you are really concerned about good customer service you should be contacting me directly. I took my vehicle to Serra Buick GMC for repair services, it was a really AWFUL & TERRIBLE experience. I took my vehicle in for service on Friday afternoon of April 5th 2024. On Wednesday April 10 2024 around 3PM, no one ever calls me for an update, I had to contact the service manager (Jason) and then was told none of the repair that I came in for was done because all the parts for them were on back order. It took them 4 business days to come to this conclusion?! If this is not the definition of incompetence, I don't know what is. I tried calling at least 4 times throughout the entire ordeal, just looking for a quick status. My advisor (Michelle M) would never call back when you leave her a voicemail, the two times I was able to contact her directly, she said she would check on it but would never call back. The other time I was able to reach her, she said that my vehicle would be ready by early afternoon April 10th. This would be a lie. Michelle's outbound call function on her phone miraculously worked after I left a voicemail with the service manager, looking for a status on my vehicle, because she called me back about 5-10 minutes after I left him the message. This was when she told me no repair was done due to parts being on back order, like a big slap in the face. When the service manager (Jason) called me back to confirm this information, another slap in the face. When I came in to pick up my un-repaired/nothing was done for 4 days vehicle, Michelle behaved like I was the bad guy for complaining about the whole situation to the service manager. This has got to be the worse customer service experience of my life, almost like it's done deliberately, that's the only way I can explain how bad it is. On a bright note, the lady that drove me home with their shuttle service was very nice. That's for the 1 default star I have to give them.

  Ben Meinburg
2 weeks ago
Recently bought a 2024 Canyon Denali from Serra Rochester Hills. Had a great experience working with Ryan Berger. Everything was straight forward and very smooth. Went in on a Saturday and closed the deal Monday! I would highly recommend working with Ryan and the team.

  Frank Lafata
2 months ago
Sandra did an excellent job helping my grandmother find the Buick envista she was looking for. Also helped with paperwork and delivery. She really did a great job going out of her way and providing what I consider some of the best customer service I have ever experienced.

  Lynne Weston
3 weeks ago
Mark checked my in quickly. The wait in the lounge area was not very long. I was just having my oil changed and tires rotated -- my final free repairs. Even though it was raining the dealership still washed the SVU to remove all the winter dirt/grime.

  Jason caldwell
2 weeks ago
My Family and I were completely satisfied with our purchasing experience at Serra Buick GMC, Rochester Hills. Thanks to the professional sales service and friendly hospitality shown by our knowledgable and experienced salesman, John Swanson, our vehicle selection and purchasing process was seamless and efficient.

  David Talbert
3 weeks ago
FREE STUFF INSIDE CUSTOMER VEHICLES!!!!! They left my truck on the lot for months without touching it leaving it unlocked. It was detailed when I brought it in, they threw spare parts and junk into the back seat and truck bed. Told me it was ready for pickup and it's dead, no idea how long. They offered to charge me for a new battery since they left it sitting so long it the cold it died. So I've been sitting for 2 hours and counting because they either lack experience or common sense, jury is out. DO NOT BRING YOUR VEHICLE IN FOR SERVICE HERE.

  Joe Chedraue
a week ago
Everything proceeded smoothly and quickly. Our sales representative answered all our questions and went through a review of all the systems on the car prior to us leaving the dealer.

  Kristina P.
3 months ago
Went to several dealerships and they all were not very helpful or just didn t take me seriously I guess. I don t usually condone trusting car dealerships because they are the biggest scammers (aside from the swindling insurance companies of course). At least at this dealership my sales person Troy seemed to really listen and try to get me what I was looking for. Your going to get scammed either way so might as well go see Troy for the best possible experience 10/10 recommend. Thanks for the car Troy!

  Misti Lindeman
a month ago
Awesome and efficient. Grant made the lease process smooth and he was very attentive and professional! I love my Buick Envision , and I will be leading again from Sierra Buick!!!

  John Kim
3 months ago
I picked up a 2024 Enclave a second time at Sierra Buick dealer assisted by Brandon who was my sales representative. From start to finish he was trying to help and give me a great deal. He was very knowledgeable about vehicles and followed up on all my inquiries promptly. It has been a great experience working with the dealer in general.

  Bob Rutkoske
4 months ago
The entire lease process took only one day! Josh Swanson was awesome to deal with. I previously leased a vehicle from Josh when he was at another GMC dealership. I was happy that I was able to locate him at Serra Buick GMC Rochester Hills. Finance process was simple and quick and David was great to deal with also. Josh found us the vehicle we wanted and the lease payment we were looking for.

  Scott Smith
a month ago
Ryan Berger did a great job taking care of me and my family with our used car purchase. Receptive to our questions and made the process simple.

  Kristine deVaux
2 months ago
I am impressed by the friendliness and efficiency of every person with whom I came into contact... from booking the appointment on the phone, to the service bay, to the salesroom where I browsed while I waited for my service to be completed. I also witnessed a number of friendly interactions between Serra staff and other customers in the waiting room while I was there :)

  Shalyn Fortuna
2 months ago
Jake was great and easy to work with. Matt really went above and beyond and has excellent customer service skills. The entire dealership was friendly from start to finish.

  jano jano
4 months ago
My salesperson Nick Serra was excellent. He was informative, listened to my needs and helped me choose the right car to lease at the right price. He was never high pressure.I will refer anyone I can to him at Serra Buick

  Gerald Thompkins
4 months ago
This was my second service visit to Serra GMC. As was my first visit, I was treated with courtesy and professionalism. Eric Beattie is an EXCELLENT Service Consultant. He is friendly and customer oriented. Plus, he's a good listener! And he is very accommodating when it comes to scheduling. He shows genuine concern for his customers and is very knowledgeable about service needs. I enjoy working with Eric because I trust him and he has a high level of professional integrity. Eric is a valuable asset to the Serra team! Service departments need more caring staff like Eric Beattie. GREAT GUY!

  Jen Jar
5 months ago
Hands down, the best service department that I ve ever dealt with. Everyone is extremely kind and helpful. They figure out the problem and get it fixed properly, yet efficiently and for the best price possible. Every single experience I ve had here has been positive but I give extra props to Jayson and Eric for always treating customers like family! 10/10 would and will always recommend!

  William Traughber
a year ago
The dealership atmosphere is very friendly, helpful, and welcoming. With the help of Troy Taylor, I was test driving the car a day after I reached out, and a day after that I picked it up and drove home. Troy did an awesome job at answering questions, and being helpful in my first experience buying from a dealership. Highly recommend going to this dealership. thank you to the dealership for helping me buy my 2016 Ford Fusion

  Rhiannon Gajecki
a month ago
Michelle was friendly and helpful as always. I had a few questions and she was able to answer them quickly. Went above and beyond to make sure I was happy.

  richard frayne
2 months ago
I leased 4 automobiles from John Swanson at SUBURBAN in Troy. I followed him, on my own, to Serra where I leased an Enclave this past August (my 5th) as I need the additional space. I drive it back and forth to the West side of the State often. John ordered Winter high side Mats for the car at my request. He called 2 days later that they were in. I drove out and John took them all out of the shipping boxes and installed them to save me some money. He always looks after his customers 100%. He told me im close to an oil change which I said to do the maintenance. If he ever leaves Serra I will drive anywhere he would be.

  Priscilla Lindsey
4 months ago
Great Service Team, they were friendly and very helpful. Michelle is very knowledgeable and was able to get my truck in and finished quickly. I will recommend her to everyone I know.

  Roger Turkowski
a year ago
We are picky shoppers. We know what we want and we do our research. This also means we can be tough customers lol and we know that. Jake Swanson was great to work with and he really went above and beyond. The great customer service did not end when we signed the papers, it continued all the way until we were driving off the lot in our new car. Great job Jake!

  Prasanna Venkatesh
5 months ago
I want to give a shoutout to Nick Serra for the amazing service he provided me while purchasing my GMC Acadia from the dealership. Despite being busy with another customer, Nick went out of his way to assist me with precise inputs based on my situation. He explained what was possible and what wasn't, making the whole experience an excellent one. I also want to mention David Lee, the Finance manager, who made the process even smoother. Kudos to both of them for their exceptional service!

  Constance Hogan
4 months ago
I called Serra to just explore the possibility of trading my lease early and get some pricing. The next day I visited the dealership to learn more about a particular vehicle, a 2023 GMC Acadia. There was a bit of negotiation to be done, but by the end of the day, I drove off with the new vehicle. I was initially unsure if I wanted to wait for the redesigned Acadia, but decided to go ahead and lease the current vehicle. So far, it's only been a week, but so far, things have been good.