Fox Volkswagen

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rosalinda Nakamichi
3 months ago
The most amazing experience during the process of leasing my car. Brendan Stokes is a terrific sales agent, he did an awesome job during all the steps. He explained us everything so clearly. They made us feel special. We got the approval in 24 hours. Definitely I will come back to this dealer!!!

  Carly Turcios
a month ago
Elizabeth and the entire team at Fox Volkswagen was fantastic during the sales process while shopping for our Tiguan last weekend! This was my first time as a client at this dealership, and I felt welcome, seen, and valued. Elizabeth was patient with me and my husband while we discussed the choices between the Tiguan and Taus, calmed my anxieties about the purchasing process, and was quick to follow up through every question post sale. She absolutely went the extra mile for us.

  Peter D'Agostino
3 weeks ago
The process is smooth and easy. The dealership is fairly quiet and not too large. Just a way better experience than I get at most other dealerships I've been to if not all others.

  Caitlyn Stone
2 months ago
Great deal and FAST service from Fox Volkswagen. My mom's lease was coming up in a few weeks and I wanted to help her get into something new. I contacted the dealership on a Friday and was put in touch with Brendan very quickly. I admit I did know exactly which vehicle I was interested in from their inventory and what price I was looking for, so that sped things up a bit. I explained this over a phone call and was reassured it would be looked into and he would follow up. I appreciate comms via texting, so that was really nice. Brendan had clear, friendly information, which made it easy for us to communicate. The sense of urgency and response from management was great too. I knew that Fox would work with us and I felt the tension of car shopping go down and trust build as every question and concern was taken care of. We were in the next day where the process took MAYBE an hour - F & I was so quick, as it's all digital and I would give the entire process an A+. Thank you Fox and Thank you Brendan! Ask for him if you are looking for a great experience.

  Dylan Hengy
a month ago
Very disappointed in the service experience. Brought my car in for 40k mile service and only the oil was changed and the oil level low alert came on in my car 2,500 miles before the oil was due to be changed again. When I go to do my 50k mile service at another dealer I find out how many services were left out at 40k leaving me with a huge bill to catch up.

  Brandi Mroczek
2 months ago
I recently had the pleasure of purchasing a vehicle from Fox Automotive, and I cannot speak highly enough about my experience, largely thanks to the exceptional service provided by Dan Colangelo. From the moment I stepped onto the lot, Dan's professionalism and genuine enthusiasm for helping customers stood out. Dan's friendly demeanor and patience created a comfortable atmosphere, making the entire car-buying process a stress-free and enjoyable experience.I highly recommend Fox Automotive, and specifically, Dan Colangelo, to anyone in search of a reliable dealership with outstanding customer service. You can trust that your car-buying journey will be in capable and caring hands at Fox Automotive.

  Ken Appleman
3 months ago
I'm very disappointed about the rear brakes. The car only has 28,000 miles and needed new rotors and new pads. I've owned over a dozen cars in my life and never had to deal with the rear brakes until after 50,000 miles. PLUS the 24,000 mile warranty is also disappointing. We ended up not using the dealership to repair the brakes. We used a repeatable VW service shop that only charged us half the price to do the same brake job. The dealer did change the oil and wiper blades but we never got a call from the service rep that the car was ready. The overall experience was awful.

  Kendrea Shenfeld
2 months ago
Elizabeth Carr was so easy to work with. She was very knowledgeable about both vehicles we test-drove. Very welcoming and she made our purchase a 24-hour turnaround with absolute ease.

  Damaris M
a month ago
We leased a GTI 2024 . Brendan was fantastic , the whole staff friendly, speedy service, they gave me a decent amount for my trade in car. This was our second vehicle from Fox. Highly recommended.

  Laura Som
4 months ago
I had never been to the service department before. I called ahead to see where to take it and the person was very helpful. Then when I arrived I wasn t sure if I was supposed to wait in my car or get out of my car. Michael Earll helped me. He was very professional. Checked it in, explained where to wait and in about an hour he was back to say the Jetta was ready. Another professional young man pulled it up, took all the plastic out and switched my lights back to auto. They had put everything back just as I had left it. They even left a new black cup in the drink holder with the dealership info on it. I also appreciated the text Michael sent that I could send him any vehicle questions while waiting.

  lawrence ablahad
a month ago
Needed service on my vehicle. Made an appointment with VW through the 3rd party warranty company. I confirmed that the warranty work would be covered by the warranty company. Upon arrival once the dealer saw that my warranty was through Carvana, they essentially came up with every excuse to prolong, delay and deter me from getting any service work done. I received the same treatment from two other dealers today. One of which slipped up and made a comment that "they don't like to work with this particular 3rd party warranty" I asked if it was possible and they replied yes but than the excuses started spewing out.This leads me to believe that all these dealers nearby are colluding and refusing to do repair work for Carvana under the false pretenses "that the warranty company sucks". As I'm in the shop I have both Carvana and SilverRock on the phone and the service people wouldn't talk to them leavinge hanging. I had an appointment setup, just to arrive and be told I needed to leave the car there for 2-3 days and blah blah blah.Shady dealership, had purchased cars from this "motor mall" here on a few occasions and will never come back. I took chance with Carvanas based on the fact their prices were better for similar vehicles, and they offered $3,000 more for my trade in than my highest offering dealership. I can see why dealers are acting salty, but to treat customers driving your brand vehicle in this manner regardless of where I purchased the car is unprofessional. Leaving this review and also filing a complaint with CFPB.

  Michael Blicher
3 months ago
Fox has been great to me for over 20 years. Excellent service with a great waiting area to carry on business without missing a beat. John Mertz was a great service liaison with real-time communication of the progress.

  Jennifer Santia
3 weeks ago
Rolf was great in getting us the vehicle we wanted. We had a great experience and are loving our new Altas! Fox takes good care of us!

  tori chlebek
7 months ago
They gave us an amazing deal! Our salesman Daniel was super responsive and pleasant he also made everything so easy. It was a long drive there, we arrived a few minutes before closing. The guys stayed well after close to take care of us. Now that s great service.

  Jackie G
a year ago
Blown away by the service! Got into an accident and had to take my vehicle here for collision work. Dan and his team did an amazing job! My car looks brand new and they even detailed it while it was in their care! 10/10 would highly recommend working with them! Thank you!!

  Andrew Sprinkle
4 months ago
Great experience overall. My salesmanDaniel Colangelo took care of my car buying experience very well.Would and just might make another purchase in my near future .

  Allison Clark
4 months ago
Elizabeth was extremely helpful, attentive, and friendly throughout the (quick) process of purchasing my new VW. I was able to text her during the day (while I worked), arrive at the VW dealership by 4:30pm and leave by 6pm....in my new VW...on a Friday! At no point did I feel pressured nor misled. My family will absolutely buy our next car from this VW location and request Elizabeth again.

  Heather Asti
6 months ago
The entire process was smooth and efficient. Everyone I encountered was friendly and professional. I would highly recommend asking for Elizabeth Carr, she worked hard to get me in a new car and always followed up when necessary.

  Cory Dubrish
4 months ago
MY new vehicle was delivered ahead of schedule, I am very happy with the GLI. However the airbag wiring was disconnected at the time of purchase (requiring a 1hr fix) and there are a few gauges in the infotainment not working after 3 weeks.

  AMGClass
3 months ago
Great customer service at this dealership, Huge shout out to Rolf for making the process simple and easy on purchasing a vehicle. I would purchase from him again and recommend him to others who are willing to purchase a vehicle.

  Pedro D
2 months ago
Need to know more on the details of the car what options it has trim by trim also optional accesories are not known by selle and not available in at the dealer othrr that that it was great and i am very happy with my Atlas

  Nina Brindley
3 weeks ago
I had such a great experience. The team is attentive, helpful, and nice. Very happy with the service I received.

  Aaron Mihalko
4 months ago
Elizabeth was great to chat with,wasn t pushy and made for an easy sale. I drove away with the car I wanted and felt really good about it. Can t ask for much more.

  Nicole Dietrich (Emerson)
6 months ago
Elizabeth and her team did a wonderful job from understanding my need, finding a resolution, and then the fast and easy trade/close. They went above and beyond and found a way to help when other VW dealerships did not. It was the most un-dealership experience I've had. That's a good thing. I appreciate their effort, teamwork, and Elizabeth's professionalism and responsiveness.

  Brian Harris
6 months ago
The best salesperson I have ever dealt with. I had no interest when I walked in to buy a SUV. I came to look at a used car and started speaking to the salesperson Elizabeth Carr. She was highly knowledgeable and knew everything about the vehicle. I was impressed by the amount of work she did to get me a new car at a great price.

  Matt Knee
4 months ago
Everyone I interacted with was kind and friendly, including the other sales people not directly involved in my purchase. I really enjoyed my experience at Fox VW.

  Sergio Zelaya Scott
5 months ago
I went in for a 60k mile check up, and left with the feeling that the check up done to the car was not according to the maintenance book/guide. I had to ask for a stamp and signature, thus giving me the feeling that what's recommended by VW to check at 60k was not followed.

  timothy smith
8 months ago
The service was excellent. The staff is very attentive. Sales rep Brendan Stokes is simply tremendous. In the Service dept Kaitlyn is outstanding. I always feel that my issues with my Arteon are handled with the best efforts from those I've interacted with. 5 Star for sure!

  AKILA CHANDRAN
5 years ago
I got a new leased car (2019 Jetta) from this dealership 3 weeks ago. The next day I saw inside the windshields and windows was frozen, I took it to service center that week. They said they cannot recreate the issue(since the temperature was at 40's when they tried to recreate ).From the next week, every day morning the inside windshield and door is frozen. I have tried contacting the service center for one entire week via phone, dropped voice mail, emailed them. I did not get any response from them and I am trying to contact them for this entire week.Very poor customer service. They have given me a defective car.Be careful when you buy or lease from this dealership

  ctull44
7 months ago
Excellent customer service throughout the process. Great job being patient as we worked through different options and scenarios. Sales person was not pushy and was consistent in his communication. Really appreciate all of his time and effort.