Cruise Transmission and Auto Service & Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Susan
2 weeks ago
Ive taken a number of cars to Cruise Transmission over the years. Hans & his team have always greeted me with professionalism - they truly have a genuine commitment to providing top-notch service. They ve always diagnosed issues with my vehicles accurately, and consistently go above and beyond. Honesty and transparency sets Cruise apart. I appreciate the detailed explanations of the repairs needed and the associated costs, which over the years have been incredibly reasonable. I am very grateful for their integrity.

  Susan Miller Madeley
a month ago
Best service, quality, and easy on the pocket. I have had transmission work and brake work. Both times Hans prices were significantly lower than my Subaru quote for the same job.

  Dave P
3 months ago
Dealer diagnosed a Front Axle Seal leak, but I decided not to address it with them. Cruise quoted a lower price over the phone, so I brought the vehicle to them. Hans found no issue and only charged a nominal diagnostic fee. I really appreciate the honest service. Thank you!

  Nahida Uddin
6 months ago
I was recommended here and I m glad I didn t go anywhere else! Hans is a very knowledgeable and honest guy! I would recommend anyone here with transmission repair or replacement needs. Fixed my issues with fair price and in a timely manner! I had not one issue with them, my Lexus ES 350 was well taken care of. I am a happy customer and will be happy to return for any other needs. Thank you Hans and team!!

  John Morrow
4 months ago
They did a great job on repairing my jeep. Everyone was friendly and communicated well, plus they got everything fixed good as new in a timely manner. Would definitely recommend them to anyone.

  Matthew Marino
6 months ago
not just a transmission shop! Don t let the name fool you! They can handle any of your vehicle mechanical needs! Hands-down the best shop in Oakland County! Wish I could give this review more than five stars! They will beat any dealership price and knock out the turnover rate without even missing a beat! price, quality of work and how fast they get you your vehicle back is mind blowing to say the least! their customer service is off the charts! Kind and courteous employees will give you honest answers, prices, timelines and will not try and dupe you with an upsell like dealerships! I will not be able to fill this review with enough kind words for this shop you ll just have to experience it for yourself! trust me, you will not regret taking your vehicle here! if you re reading this review and calling multiple shops to get quotes and timelines seriously don t waste anymore of your time! Give them a call drop your vehicle off and know that it s in good hands and will be back to you shortly as good as new! I can 100% confidently recommend this shop!!Services: Steering & suspension repair, Steering & suspension replacement, Wheel alignment, Brakes

  Jacob Byrd
11 months ago
Hands down the best option for transmission repair or replacement. Hans and the whole team are amazing and got my car done much faster than the dealership quoted me. Thank you for all your help I'll definitely be back here for any other repairs!

  donald wisswell
2 months ago
had numerous transmissions rebuilt there , transfer case also , never an issue.

  Patty Malloy
a year ago
Family owned small business. Why pay more at a franchise when you can get excellent service at a family owned small business. He knows how to get the work done. The last service I had done, Nissan quoted $1049. They charged $548.

  Don Wright
a year ago
Cruise replaced the starter on my 2018 Silverado. They were able to squeeze me in earlier than expected. Hans and his team do a great job at a fair price. I would highly recommend Cruise

  Brad Zdrojewski
5 years ago
Terrible! Do NOT go here. A little bit over a year ago I took my car here because it was shifting rough. I already had a quote from another place for 1500 for a used trans. I wanted a second opinion so I took it here. When I called I asked if they have free diagnostic, man hesitated but said yes. So, I took my car here and they do the diagnostic. He says the same thing as the other place but quotes me like 2500 for a used. I said I found it cheaper elsewhere and picked my car up and he says that it ll be 50$ for the diagnostic!!! What???! All the did was put fluid in to see if there s a leak. I am a very reasonable person and understand you need to recoup the cost of the fluid. That I m okay with. But to charge like 40$ labor on a free 10 min diagnostic is ridiculous and I will NEVER go back here or recommend this place to anyone. Do yourself a favor and go somewhere else. I ended up going to USA transmissions in Waterford and they did an excellent job at a very reasonable price. Going on a year since the work and it s still going strong!!!

  chad saumers
3 years ago
Brought my wife s car in for some repairs and they had it done in 2 days. When i came to pick up her car i dropped mine off the same day and picked up three days later. Both run great! These guys are fair and honest! I recommend to anyone in need of a great mechanic!

  Carey C
3 years ago
A leaky PTU on my Lincoln (this and the water pumps are guaranteed to go on Ford & Lincolns) and I was recommended to Hans for Trans work by my brother's friend that owns a collision shop down the road.Hans has a solid rep with those in the business, and the prices he quoted me were fair/spot-on/industry standard.He had my car for a day! Turned that puppy around efficiently, and took the time to answer all my questions.Trustworthy and fair, I totally recommend Hans & Cruise Transmission.Service: Transmission

  Joe Gendich
2 years ago
I highly recommend Cruise Transmission for good quality transmission rebuilding. Hans seems to be an expert in this category, because he understood my problem as I explained the issue. He took my 2001 GMC Savana 1500 for a ride and diagnosed it. He concurred that my reverse gear only works for the first 5 minutes on a cold start. Then reverse would slip into neutral and not back up the vehicle while it was warm. I had all 4 forward gears working fine on my 4L60e typical transmission. Hans knew exactly what to do. He quoted $2000 (not to exceed) and I agreed. Yes, fix it Hans. He told me it would take 1 week. I could see he had many vehicles in his shop and looked quite busy. Hans had my Van fixed in 5 days. I was surprised and delighted, because Hans charged less than estimated. I paid him in cash and took my van home. Now the transmission seemed to work better than ever before. So, 2 days later, I drove up to Higgins Lake ORV Trailhead and took my son dirt biking. The van towed our trailer & bikes better than before seemingly with less friction and at a comfortable RPM on the 5.7L engine. Bravo. Best transmission repair that I ve ever had completed. I have had 3 transmissions repaired on 3 different vehicles in my life. While I was at Cruise Transmission I noticed that Hans does Auto Repairs on all makes & models. No limitations to his talent as he is a Master Mechanic. I am very satisfied. Kind regards, Joe GServices: Transmission, Transmission repair

  mark bainter
a year ago
Took me a long time to get the vehicle in but that's a good sign. The price I was charged was a little more than I was quoted but that's okay it's a business. So far the work seems to be very good. My hats off to Hans.

  Erik Andresen
3 years ago
I brought my 2011 Chevy Tahoe here to have the transmission cooling lines and ball joints replaced. I was also losing coolant and Belle Tire couldn't figure it out - they said "maybe the engine is burning it" - not too comforting. Hans at Cruise "said let me call you right back" and in 5 minutes indicated that after a pressure test, the water pump gasket was leaking. After replacing the transmission cooling lines, lower ball joints and the entire water pump within one day, the bill was lower than estimated and everything works great.I like to support a smaller business whenever possible and I was not disappointed in this case at all.Thanks Hans and team!ErikServices: Steering & suspension repair, Transmission repair

  Bill Helm
5 years ago
Brought my truck to them to troubleshoot and repair work i had done by another mechanic. They did an excellent job and was very reasonable on price. Above all they were honest about what repairs were needed and didn't charge me for unnecessary work. I would definately go there again.

  david kindel
2 years ago
full rebuild on a 5.7 hemi and Hans had my truck a total of 17 days. outstanding I can't thank you enough. there's a lot of valve valve train noise but she's running just fineService: Engine repairService: Engine repair

  MR BASS
4 years ago
Had to have our car towed to them with a possible bad starter. They gave me a tow service to call and it worked out good. Hans said it would take a day to get the starter and it would be completed the next day. He called back, found the part and the car was complete by 5 PM the same day. I thought the cost to replace a starter was pricey compared to other's we called and I've also done it myself but I'd say the same day service helped make up for it.

  Akihiro Yanagita
8 years ago
Love this place. Always does decent job with reasonable price. He has done transmission repair, timing belt, water pump, air conditioning, etc. on my car to name a few. Yes, he is a typical mechanic guy, and may not be the easiest person to approach. But once he starts working on the car, he does his job. He is an honest guy. I highly recommend this place to do any auto repair.

  Tiffany Crowell
8 years ago
These guys are the best. They have not done trans work for me but have fixed everything else on my cars. As a female, they spell it out for me. I have older, high mileage cars and if it's a small repair that isn't a safety concern and would cost more than it's worth they are honest about it. Or if it is necessary they will let me know.

  Josh Marshall
8 years ago
Excellent service! Needed a clutch changed, was a very extensive job and these guys took care of it no problem. Made it very convenient dropping my car off and picking it up. Couldn't ask for better. Very fair pricing for a shop these days as well. Have no qualms about going here! Thanks again!

  Daniel Elmore
4 months ago
Always fast turn around and fair prices.So glad I found this place.

  Taylor Talbott
8 years ago
My truck started to have issues with accelerating and going into gear. So I was recommended to go to Cruise Transmissions. Each time I walked into the office (unless someone was already at a desk) I would be waiting for at least 10 minutes for someone to acknowledge me. The man who would dealt with me always seemed unhappy to see me and was very rude. After Cruise Transmissions drove the truck they thought the problem was with the transmission so for a hefty some of money they did a complete transmission inspection. Thankfully they found that the problem wasn't with the transmission but instead the catalytic converter which just needed to be replaced. Once replaced I picked up the truck and drove it for a week until the truck started having the same problems. After taking it back they realized the converter was bad so they replaced it with no extra fee. But after putting in the 2nd converter I took the truck for a oil change and the mechanics showed me that Cruise had done a completely crap job of welding the exhaust to the converter. The welding had holes and was a rushed job. Overall I cannot comment on their ability to fix transmissions but will definitely not be going back for any auto repair.

  Joseph Swarz
4 years ago
Hans is great. I've been going here for the past five years and have always been satisfied with the quality of work that is done. The folks who work here always do a great job, while keeping the price down compared to other mechanics I've been to.

  Hagar
7 years ago
Personal attention by the owner, quality repairs with quality parts, and fair pricing is what has brought me back to this mechanic consistently for decades. I recommend this establishment to my friends, family, and coworkers for any and all automotive repairs or maintenance and I have NEVER heard of any complaints from them. They are a small shop so sometimes they can be very busy, but if they were not busy I would be more concerned!

  Mike B
2 years ago
Extremely knowledgeable owner and mechanic! You will not find a more honest and fair auto repair place. I recommend Cruise Transmission to all of my family, friends, and co-workers.

  Rick Zoellner
4 years ago
Quality repair job, fair price, fast turnaround time and never any pressure for additional work. Hans always does a great job. I wouldn't take my car anywhere else.

  desiree edwards
7 years ago
I really don't like leaving poor reviews but this garage deserves one. I went in for mantience in preparation for a cross country trip, (oil change, coolant flush, and new belts). The car was completed quickly and the price was fair so I left happy.... at first. I didn't get far before the power steering went offline and my car started leaking ALOT of coolant. When I popped the hood, I noticed the new power steering pump belt had cut into the lower radiator hose, causing it to spill it's guts and the wet belt couldn't turn the power steering pump. I suspected the hose had been put in backwards, causing it to be in the way of the belt. When I had the car towed back, the owner told me the hose couldn't be put in backwards, it only fits in one way. He replaced the hose and belt free of charge and sent me on my way. I took a before and after picture to compare the two hose orientations.... And discovered he did indeed have the hose backwards when he put it back in from the flush the first time. I have now taken my car to Morgan's in Clarkston to get looked over one more time, come to find out there is slush my my overflow. So instead of topping my car off with coolant after replacing the hose that Cruis's put in backwards, they topped my car off with water.... in winter. Now the coolant ratio is off and slushy, and I need yet another radiator flush. I really dont like talking bad about someone's business because it is their livelihood, but Cruise Transmission and Auto Repair was a huge disappointment and headache. I will not be going back for future repairs.12/27/16 Update: They also told me they greased all my grease fittings but I just went under the car and each one took several pumps from the grease gun.... The disappointment continues and I am lowering their rating from 2 stars to 1.

  brau7422
a year ago
I'll be recommending Cruise Transmission to anyone that's looking. I'm very happy with the work that was done with my Camaro, and now I'm a happily returning customer.Services: Air & cabin filter replacement, Auto engine diagnostic, Engine repair, Air conditioningServices: Air & cabin filter replacement, Auto engine diagnostic, Engine repair, Air conditioning