Keusch Auto – Portland
4.8 (508)
1600 American Way, Portland, MI 48875
(517) 647-7501
greatwater360autocare.com
Claimed
Accessibility
- Wheelchair accessible entrance
Introduction
The Keusch Auto – Portland is a highly recommended auto repair shop located in Portland, MI. They offer excellent services such as tire repairs and general maintenance, with a focus on customer satisfaction and professionalism.
Services offered: Tires, General repairs, Electrical, Engine repair, Battery, Oil change.
Keusch Auto – Portland Reviews Summary
Pros
- Consistently praised for friendly and professional customer service.
- Highly recommended for their honesty, trustworthiness, and fair pricing.
- Efficient service with quick turnaround times and quality workmanship.
Cons
- Some customers experienced issues with new management and communication.
- Occasional lapses in follow-through on quoted work.
Suggestion
Improvements in communication and consistency under new management could enhance customer experience.
Positive Words
friendly, professional, honest, trustworthy, efficient, recommended, fair pricing
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Lori Kurkowski
6 months ago
I got a flat tire right outside of Portland, and luckily when I got off the exit ramp, Keusch Auto was right there! Everyone was super friendly and super nice and they even gave me a deal on my tire!! I definitely would highly recommend them.Service: TiresService: Tires
Raye Lynn Snyder
2 months ago
Honest. Trustworthy. Rare in this world of reputations. Used them for many years and consistently happy. Recommend to everyone without hesitation. Professional and friendly. They take care of your vehicle like you were their mom. For sure, there isn t words to describe adequately this excellent group of people and their work. Even under new ownership the staff has not changed.
Brittani McClure
3 months ago
I just want to thank your staff for such great service. They took care of my car within 20 minutes, gave me a bill for $0 and told me to have a nice and safe rest of my 400 mile trip. I did arrive at home safely and have told all of my Michigan relatives of your wonderful service. There are still good people I. This world! Thank you. Thank you!
Michael Barnes
4 months ago
Joe was extremely helpful and provided stellar service before and after my visit.All my concerns were addressed. My truck is my baby and the team did a great job of taking care of her.Thank you so much.
Shade's Photography
2 months ago
I have nothing bad to say therefore I'm giving it five stars! Very clean and friendly environment. The tire selection is amazing the service is out of this world last but not least the service advisors and technicians are amazing and very courteous
Delareesa Henry
a week ago
Loved , the professionalism and the speedy service definitely will be using them again and recommending them to my friends, coworkers, and family.
Londa Graham
a month ago
Great service and awesome customer service!!!! Had oil change done and the price was very reasonable!! Definitely recommend to others.
Deanna Baker
4 months ago
I miss the Keusch's that's no lie. And I am starting to gain my trust in this new team. So far it has been a good relationship. Thank you Joe for helping me get there
Aubree Desgranges
4 months ago
My car has been to Keusch s more than 8 times in the past 2 months. I got new tires put on my car and have had numerous issues ever since. No staff has apologized for the inconveniences or gave compensation. My car is still not fixed and I will be going elsewhere.
Trisha Pett
5 months ago
Clean, good service. Man behind the counter was really nice and helpful. Even had a 2nd look at my vehicle when I thought something wasn't right, turned out to be fine. They were on top of it.
Scott Hiner
2 months ago
Awesome customer service from all involved got me in right away to fix my truck. Ty Joe and everyone at Keusch highly recommended
Chris Holmes
a month ago
Our go-to car repair shop!They diagnosed and repaired my truck within the timeframe I needed to not miss work! Much appreciated.
Chad Thelen
7 months ago
Bought some tires and rims online from a random tire website. One of the tires was seated improperly to the rim. Took it to Keusch and they were able to re-seat it for me at no cost. Great service would highly recommend!
Nataliia Kniffin
8 months ago
I really like service, it was done very professionally. People there always polite and honest. The price is also good. I really appreciate personal client-centered approach and help every time I need service my car. The appointment possible to book next day. I very happy I found service center that is very quality and professional. I always happy after they service my car, no problems at all!
April Vogl
6 months ago
Sadly they have gone from my most trusted shop to one I will never go to again. The new management has really dropped the ball.Got a quote for work to be done last week dropped my vehicle off this morning to get said work done. Just got a call that absolutely no work has been done instead they went over the vehicle again and more than quadrupled their quote. So did they not look at the vehicle when they first gave me a quote last week or are they just inflating their prices and services this week? Did they forget why I dropped the vehicle off today? I don't know and I don't care to find out.
Bobbie Daugherty
5 months ago
I only had to walk in the doors and I had someone right there to help me and listen to what I needed and what happened and it was probably a 30 minute job and I was and out within 15!! Highly recommend these guys! Thank you so much!!Service: TiresService: Tires
Rachel Griffore
4 weeks ago
The guys up at Keush are honest and always willing to work on price with me before committing to any work. They've always done a great job fixing everything up for me and I'm beyond thankful for their kindness and good work!Service: General repairsService: General repairs
Hans Sundgaard
3 years ago
I've been meaning to write this review for quite some time now. But a few years back my son and I were driving a classic car home from Massachusetts to our home state of Minnesota. Late one night we broke down on the freeway, my 10yo son was scared as it was dark and it seemed like we were in the middle of nowhere. I looked up the nearest service place that offered towing and called for a tow, they were there in no time! The service was great, they even dropped us of at the nearest hotel. The driver asked if I wanted them to make the repairs and I said yes but keep the original parts and try to use only genuine parts as its a very collectible car. I woke early in the morning to a call saying the car was fixed already, they even went out of their way to fix the broken part to fix the car...keeping it all original. The charged a very fair price and the service was fast and friendly. Thank you so much Keusch! -you kept our trip a great memory instead of a tragedy.
Tony Garza
4 months ago
Great place, great people and even better customer service!I needed a headlight changed and within 15 minutes I was back on the highway!!Love this place!!
Ryan Marshall
7 months ago
I was stranded on a road trip across the state, alternator died on me. Called up and they got me in and out in 2.5 hours on a holiday weekend Friday! Couldn t have asked for better service. Everyone was super friendly considering the circumstances. Would recommend to anyone needed service/repair!Service: ElectricalService: Electrical
Ann Nestle
6 months ago
Satisfied repeat customer.Knowledgeable staff.Explain issues respectfully in terms a body can understand.Reasonable rates.Service is completed a timely manner.Professional.Just plain good people.Services: General repairs & maintenance, Engine repair, Battery, Oil change
Katherine Booker
2 months ago
Great service fix the tire put my spare back on even even though I didn t have the special tool. They figured it out, thank you.
zach kauffman
5 months ago
I brought my truck in to be serviced and they didn t even end p doing the work and still treated me very well and, as a new Portland resident, I will be bringing all of my vehicles to Keusch in the future.
Amy Thompson
3 months ago
Anytime we need service they get us taken care of. Very polite and great to work with.
Tom Mulder
2 months ago
Joey was really good at helping us pick out some rims for our truck. No pressure. The rims come in and he got it right in there that day and put them on. They look great ,super service very friendly.!Service: TiresService: Tires
spencer palmer
7 months ago
I needed trailer tires replaced late Friday afternoon before a holiday weekend. I was greeted with friendly faces and they were able to get my trailer back on the road within a short duration!
Jack Spratto
6 months ago
Yes did a hell of a job Kevin I dealt with to the whole thing went out of his way for me and my daughter. He went beyond what he needed to, so at least make sure you thank him and I appreciate everything that he did.
Nicholas Lay
a year ago
I have been a customer with Keusch's for over 15 years and in that time I have always been treated fairly, been given honest assessments of issues with my vehicles, and received fair prices for services rendered. They are the only place I trust to take my vehicles for routine maintenance and emergency repair services. Service is always quick, and excellent communication about updates regarding my vehicle when I have to leave it for longer periods of time.Services: Exhaust, Tires, General repairs & maintenance, Electrical, Auto engine diagnostic, Tire rotations, Engine repair, General repairs, Brakes, Air conditioning, Battery, Oil change
Tamara Atwood
10 months ago
OMG!!! These guys and lady at Keutch s are beyond amazing! We had a tire blow out in the Expressway just 2 miles from them! They were super fast and expedient in getting us back on the road! We are so happy with the price of the tires ( it didn t break the bank) and the service was excellent ( I never touched the tires they did it all)! Very friendly and kind! I even used their restroom and it was super clean!Service: Tires
Brian Calley
2 months ago
Great service and follow through. Professional staff and fair prices.