Tuffy Tire & Auto Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Beth Cain
a month ago
Exceptional customer service! From the moment I called for an appointment to walking out the door each employee was friendly, and helpful. I went in because my car wasn't running properly. Having a vehicle with 100,000+ miles on it I was ready to be told I needed something major. They checked everything thoroughly, showed me the only problem they could find; a loose piece under the hood which was missing bolts and wasn't covering another engine part properly. They installed new bolts, pulled my car up and asked me to return if I have future problems. Car is running great. Cost: $0.00. I will definitely return and highly recommend this business!

  Maryna Bratschitsch
2 months ago
Tuffy is AWESOME!!! We have been going there since moving to Portage and have not been disappointed. Their oil changes are fantastic, prices are reasonable, and I have full confidence in the expertise of their mechanics. They are incredibly knowledgeable and care about their customers. I always feel like we truly matter every time we go there. I could not recommend them enough!!!

  April Lesicki
3 months ago
I was surprisingly able to get in the same day as I called. They guys got my car hoisted up and were able to show me the issue with my exhaust. Instead of trying to tell me I needed an entire new exhaust system, they were able to fix the area that was the issue and got me out the door for just over $100. They were respectful and very pleasant from my initial phone call to when I walked out the door with my car fixed.

  Austin James
3 months ago
Nate and his crew are very detail oriented and really put the customers needs and expectations ahead of everything else. I came in for an oil change and went with a full service because of the key points pointed out that could Be future headaches, Portage Tuffy has earned a life long customer! I will be recommending any friends and family in the area to visit our local Jiffy

  Mikki Wong
2 months ago
This was my first time going to a car shop since getting my car and Nate was extremely friendly and helpful with my oil change. He explained the process of an oil change and exactly what comes with the price of an oil change. He also answered my other random car questions and was generally very very nice! Would definitely recommend :)

  Melinda Hopp
2 months ago
In the past this location honored their work and warranties with me on my old car. But this is the second time that we took our Lincoln to this location and were advised of repairs that were needed but after taking our vehicle to 2 other locally owned repair shop, we were advised the quoted work by Tuffy's was needed and in fact was not the issue with our car. Tuffy quoted work needed for approximately $1600, but the other 2 location only advised of a repair for $262. Repairs were completed by another shop. It has become apparent this location is only interested in telling people the most expensive cost to repair a suspected issue. If you get a quote from Tuffy's in Portage I would advise to get a second opinion.

  Nick Hampton
2 months ago
Called and scheduled service. Told the person on the phone exactly which vehicle I had. Showed up for service, and a guy behind the counter said they can t work on that kind of vehicle. I explained that they had done work on it in the past; but they refused. He said he would have a word with the person who made the appointment. I m not upset with her. I m more upset with the attitude of the guy working behind the counter. Don t waste your time coming here.

  Sharmila Jackson
2 months ago
I recently took my vehicle in for brakes they quoted me a price but once I picked my vehicle up it was a complete different price. I received a call at 530 saying my car was ready since it was close to closing time and I had to work I told them I would pick it up in the morning. I get there at 9am my car is in the air, tires off still being worked on. Once the tech brought my car out my brakes still were touching the floor I had to go back in. I didn t pay for a $800+ brake job to have issues upon leaving the shop. Since the brake job I ended up with a flat tire and my brake lights no longer working when everything was working just fine before going to into this establishment. When complaining my intelligence was insulted. I will not be returning but to each its own

  Ken H
a month ago
Don't make online appointments with this place. I arrived at 9am for my brake inspection appointment and there was no one there. When someone did showed up, he said there's going to be a wait because the mechanics, are not here. Then he said someone has an appointment in front me, ok i said. Then he said they don't brakes on Sunday. At this point, it seemed they didn't want my business. Awful first time experience, unprofessional and uncaring customer service.

  Robert Morgan
2 weeks ago
Logan and Scotty were on their A Game!!!We brought the family down for the weekend and had a vehicle emergency and places to be with a dead line... on a Saturday. Logan had an open bay and was able to rush our truck right in. He and Scotty quickly found that out Emergency Brake hardware had fallen apart inside of our rear rotor and had a remedy that got us back on the road and to our appointments well before our deadlines. These guys saved our whole weekend!!!Thank you!!

  t will
3 months ago
Nate and Justin are awesome! They were very professional, knowledgeable and passionate about what they do. Definitely appreciate the staff at Tuffy. Way to go guys, we definitely need more professionals like you in the city.

  Liisa Fink
3 months ago
The technicians are very experienced, and I trust their inspections. I initially brought my 2012 Acadia there for an exhaust repair and found out they are not just the ole' 1970 muffler shop anymore. They are now my go-to service shop for all maintenance! I plan on bringing my Dad's 2003 Terrain there for some TLC.

  Skylar Lewis
2 weeks ago
Every time I call into tuffy they are always so nice and can get me in quickly. The techs always take their time explaining what they are going to do and making me feel comfortable.

  Zachary Ray
2 months ago
Stopped in because my oil was leaking out the bottom. They claimed to replace my oil sensor unit. After we left oil exploded out the top of engine. Upon inspection my vehicle still had its original oil sensor unit. Tuffy unplugged a few things, fixed nothing and charged me for the dis-service

  C. Rod.
6 months ago
Tuffy's professionals were incredibly helpful and honest. We were test driving a used vehicle we were considering purchasing, and we wanted it inspected. They provided a thorough evaluation, carefully explained every issue, and did it all even though it was very late in the day. They really saved us. I would highly recommend them

  bre-anna Grant
a month ago
Used them for the first time for an oil change. Very friendly staff, didn t feel pressured to get any extra services. Will definitely use then again.

  David Krivsky
6 months ago
while traveling to the eastside of the State of Michigan, our car broke-down on I-94 at 10:30pm on a Friday evening. We had it towed to Tuffy in Portage. They called me to let me know they received and would have a mechanic check it out Monday morning. I received a call from them that Monday with a diagnosis on our car. With the car being 15 years old with 175,000 miles, we made the decision to donate it to charity. They allowed us to keep the car in their parking lot at no charge for 5 days until it was picked-up. They also verified with us when the towing company arrived. I wish they were located closer to where we live.

  Matthew Klein
6 months ago
Would write zero stars if I could. Brought my car in for a brake change and it is now going on three days and I still don't have my car. I was charged $300 more than what I was told for a part and was not informed of this price. I was the one that called every time to get an update on my car, there is clearly a communication issue at this shop. Both nights I showed up to pick my car up because I was told it was done and then they proceeded to tell me that the car isn't ready to drive because of an issue. They failed to recognize what was wrong until the moment the back the car off the lift and I am waiting in the shop for my car. Incredibly disappointed and I have felt no level of respect or empathy from the employees at this store. This has caused an inconvenience to me and my family because now I have to ask for rides to my job because I work 7 days a week. Was a previous customer before and it appears everything has gone downhill since this shop was bought out by a corporate Company.

  Brandon H
2 weeks ago
Customer service was great. Friendly staff. They got me right in to fix my tire that had a screw.

  Normal
7 months ago
Incredible service, went in to get some exhaust work done on my infinity g37 and was met with amazing service by Elaina at the desk, the staff was very knowledgeable about what i was getting done and how much it should cost and was met with the best price out of 5 other shops in the area, J.W. did an amazing weld job on my exhaust and left it sounding incredible. 10/10 would recommend. Amazing prices and extremely friendly staff.

  Mr.Guitarguy
3 months ago
Very poor attitude the mechanic had and did a horrible job on our vehicle. Had to take it to another place after their mechanic worked on our vehicle to get it properly fixed. NEVER AGAIN!

  anna
2 months ago
super friendly, fixed my flat tire for 20 dollars all within a half hour :)

  Candace Faistenhammer
7 months ago
Rob and Elaina were awesome in their effort to diagnose and replace our broken rear differential, wheel bearings, and brakes. They didn t try to up-sale us on front brakes, even though they could have. They worked with our warranty company and we re amazing at communicating throughout the whole process. 10/10 would recommend for honest service.

  Karine Veilleux
4 days ago
Wonderful service. Staff is very friendly!Nate is super cool!

  Christy Sonnenberg
7 months ago
Top notch service. Left church to find I was rapidly losing tire pressure. Zipped over to Tuffy who has worked on our vehicle in the past. I was worried when I popped in when I saw the bays were full and everyone was working hard. Justin and Alayna heard me and jumped into action. Justin quickly found the nail and made the repair. They were so kind and helpful. We will definitely be back. Thank you!

  Michelle Bloemsma
3 months ago
Very professional and helpful and nice .. From the phone call til I picked up my vehicle I was treated great.. thank you so much Tuffy on Westnedge Ave in Portage MI

  Hannah Reuter
11 months ago
I ve been going to Tuffy for over five years and they have always provided me with excellent service for my vehicle. The customer service is amazing and I d recommend it to those looking for car maintenance services in the Portage area. Bryce, Justin O., Justin W., and Tyler were a great help when a mouse bed was found in my car during an oil change and I m thankful for their assistance.

  Alvaro Lopez
8 months ago
Outstanding costumer service and work. The people at Tuffy made sure that all my issues were properly solved and inspected and went above and beyond to make sure that everything was functional. I would definitely recommend this place and advise everybody to have their cars checked here.

  N Price
a year ago
I recently went to Tuffy to have my brakes replaced. I ran into an issue several weeks later, but everything was rectified immediately. Thank you Darrell, James, Justin W. and Justin O. You were all amazing, and extremely professional. I thought I had lost faith in getting my car serviced, but I was wrong. I would defiantly recommend this establishment, and will be returning for all future auto services. It is rare to find such A+ service. I am extremely happy and feel percent safer to drive my vehicle.

  Lisa Rodriguez
6 months ago
Justin helped us out with a used car inspection. Got us in within 10 minutes of calling and did a very thorough job in inspecting the car. Very happy with the service.