Michigan CAT

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rickorius Maximus
a year ago
Can't thank these fine individuals enough.After getting the run around by two other shops for months we towed our box truck here for engine service and they had it running again in a matter of days. They were very thorough and did great work for us.Todd the service manager was awesome and though I never spoke with the service tech Zachary I appreciate the solid work he did for us. It's a bit of a drive for us but we'll be back if we need anything else as they local shops we have are nothing but incompetent, wasting both my time and money.

  Dallas Weeks
5 years ago
They helped us out immensely after TA screwed up our brake job! They corrected everything and helped us get TA to pay for it! Great managers and associates!

  Brian Monaweck
3 years ago
Michigan CAT is very unprofessional and quite frankly not very helpful with information. Honestly, they gave all of the WRONG INFORMATION. We performed an engine replacement on a CAT C7 for a customer. Customer sourced a used motor; where we called CAT to verify they were the same motor or required minor upfitting/converting. We gave CAT BOTH engine serial numbers as they requested. CAT came back and said the engines are not the same, although they will work with minimal modification. Said the ECU calibration would need to be transferred, but thats about it. We asked if we were able to perform the calibration in-house with CAT ET. They said yes, you have all of the proper tools and software; minimal differences outside of ECU calibration.We receive the motor in our shop and start to pull the old one. No more than did the motor arrive and it was clearly different. Come to find out the original engine is a common rail, whereas the new one is HEUI. Turbo is different, exhaust is different, fuel system is different, air intake is different, fuel filter mounting is different; etc. Needless to say it's impossible to hit book time when CAT tells you the engines are the same; when they are clearly different...Finally, after we have double the book time into this unit and more parts than we were informed necessary; we are ready to load the ECU calibration file into the ECU with CAT ET.. Nope, non-dealer CAT ET is not capable. So now that we've been lied to over and over, we are stuck in a position where we have no choice but to have CAT re-calibrate the ECU, as our version won't connect (even though we were told it would). Call CAT and they say it will be $150. They get the ECU re-calibrated and give us an invoice for $195. We complain as that was NOT what was quoted, and their answer was "get bent" politely at first. As we explained our situation and how much money Michigan CAT costed us by providing the complete wrong information, Jack was unwilling to help. Offered to allow me to speak with his boss; which I was looking forward to. I didn't have the opportunity to do so, as his Boss quickly told him to take the $150 as it was a 1 hour job, that they tried billing us extra for as their tech was unable to hit the quoted time. As he continued to tell Jack to take the $150 (while on speaker) he told him to tell us to get bent on the remainder of our complaint; of which, he didn't understand as Jack told him we purchased the motor from Michigan CAT. Clearly that was not factual as they don't do a great job of listening to their customers clearly.While we are appreciate they ended up invoicing us accurately; the fight to be invoiced accurately was completely necessary along with Service Manager telling us to get bent for no reason. It's not like we provided them with completely false information, or performed services unsatisfactorily. We were just attempting to purchase parts and service at the quoted price, after being mis-informed resulting in several thousands of dollars in labor hours being burned/wasted.Clearly Michigan CAT has a monopoly on the area as there is no one else to go to for CAT parts or supports so we will be back to purchase parts; however it would go a long way if they actually treated their customers with respect and honesty. Needless to say, we are prepared for the next dealing with Michigan CAT.

  Gentz Family Farms
3 years ago
5 star services, 3 star hours of operation... It's great that MiCat has this location running again and growing. The personnel are friendly and helpful during regular office hours. Its ridiculous that the parts department isn't open later in the day and Saturdays.

  Donald Ball
9 months ago
They are pretty much useless!! Every time I take the trailer to them they have it forever and half the problems are not fixed!!

  Craig Kelley
6 years ago
Worst experience at a cat dealer I ve ever had, told us they would have the loader done with in a week and ended up having it 6 weeks with a different excuse every time. Also when we went to pick the loader up we stood around the facility for a few hours while they couldn t find our account.

  jaime cardoso
5 years ago
I work for Lakeland Asphalt I m in charge of bringing equipment like pavers rollers skid steer loaders trucks you name it it been the best place I ever bring equipment for service they have very smart mechanics excellent customer services every time we run in trouble out in the field I don t worry to much I just give them a call and in at the most 1/2 an hour there in sight excellent out field mechanics I could keep going and going but any way I really recommend Michigan Cat from Kalamazoo Mi

  Kara Schoder
5 years ago
I purchased a skid steer from Michigan CAT and was very happy with the customer service and buying experience! Great staff that are very friendly and helpful!

  Beth Kelley
6 years ago
Worst experience we ve ever had with equipment repair. Had the equipment 5 weeks and daily calls to them were promises of when it would be done, which of course weren t true. Daily excuses of why parts weren t available yet.

  Mike Spencley
6 years ago
The Kalamazoo location is top notch. The parts and service department staff are very friendly and knowledgeable .

  Mike Grafos
5 years ago
Best parts and service in Michigan! Keep up the good work.

  Jeff Davidson
5 years ago
The guys at this store are awesome, parts and service!