Preferred Towing Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Marilyn Smith
a month ago
It was an amazing first ever"unlock our".His tool got stuck in my window he could not get it out, mayb half hour.Too funnyhe had take door panel off get it out. Great guy though, you could see the frustration , but he was awesome

  Ginger ware
2 months ago
Wow, fast & respectful great business strongly suggest .. thank you so much daughter car was stuck at light in front of hospital fast and reliable !Appreciate so much !

  Mike Williams
8 months ago
Garbage. Rude driver, unprofessional, robbery in pricing. Used to use them all the time. Will never get my business again. Car was hooked, asked for 100 to drop, when I ve gotten toes for 65, told guy didn t have cash on me it s at home, take me there drop the car I ll pay ya, nope it will be at the yard 260$ have a great day. How very nice of you. What a way to serve your community and fellow neighbors. R*pet them of their money.

  Katie Bates
a year ago
A+ customer service, even when they didn't end up needing to rescue me anyway, lol. My husband and I got a flat tire. He knows how to change a tire but it was stuck on good. The gentleman at Preferred that I spoke to gave us some advice and was very patient which was so helpful and meaningful while I was panicking. Sweet, sweet people who offer great service. I adore them. Thank you so much!Service: Tire change

  Sue Ulbrich
a year ago
Great service! The guy was here fast to jump our car from a dead battery..the man was friendly and very kind. So thankful since it was Easter Sunday 2023. Use this service you won't be disappointed.Service: BatteryService: Battery

  Anita Deak
a year ago
Quick, professional service! We called them on a Sunday evening (after AAA failed to send us help after more than an hour wait). The young man was there in 20 minutes, secured our bike on the tow truck and drove us home. He was very nice and professional. Highly recommended!

  Harvinder Singh
2 months ago
John. Came to tow my truck. He was very professional. He charged me reasonably

  Jesse James
11 months ago
I called at 7:30pm, the man who answered the phone was awsome! Polite and right to the point. Tow truck driver Michael #80 was the best! Polite and friendly, he knew what he was doing! Chevy transfercase blew on our anniversary! And they saved the night!He honked the horn and said happy anniversary, made my wife's night! That Little piece of nastolgia was the cherry on top!Thank you!Services: Car towing, Long distance hauling, Local hauling

  William Ruff
a year ago
It was my first experience with any tow truck company. I called three company's that day. They were the only company that picked up the call. Not only did they arrive when they said they would, but the driver was very courteous and helpful. Five stars in my book.

  Shannon Anders
7 months ago
Prompt and professional. Both dispatch and tow truck operator were very friendly and super helpful. Highly recommend.

  David Weichsler
6 months ago
Wonderful fokes , very helpful , needed photo of my Brothers car after accident .

  Robyn M
a year ago
My dog locked me out of my RV at Lakeport State Park and Jake came to the campground and worked so hard to get me back in. He was finally able to make entry via the front passenger's slide window. Jake was prompt, respectful, and very very patient.I highly recommend Jake and this company. GIVE THE GUY A RAISE!Service: Car lockouts

  thomas collins
8 months ago
This company is the cream of the crop when it comes to towing. Every time I've dealt with them the driver is always professional and helpful. They also still believe cash is king!

  Jay
a year ago
I ve used this company twice now and they ve been excellent each time. Joe their driver was courteous and professional both times. Thanks guys and keep up the great work!

  amanda stier
2 years ago
Had to make a service call after my tire went flat today. I had forgotten I had a trunk full of groceries on top of my spare. The driver was courteous enough to find my eggs so I could put them in a safe place. I did get my spare only to realize it was flat too. We had d to empty my trunk to get my donut. He replaced the tire and I was on my way. Thank you so muchService: Tire change

  Kaylee Johnson
2 years ago
Service was very fast and professional. The guy who helped me out was extremely friendly and courteous. Price was also fair and lower than expected. Highly recommend!

  Polaris Surveying
2 years ago
Always open. I called them late one rainy night after I broke down on the freeway. I gave them my credit card number. They told me to leave the keys. I got a ride home, had a good night's sleep, called my mechanic in the morning and he had the car. Perfect. And I thought the price was great.

  Bob Eppley
a year ago
Called for a tow, when my transmission shifter didn't work. The guys asked to look to see if they make a temporary fix before towing. Made the fix so I could drive, carefully, to the repair shop. Saved the bigger bucks of the tow fee, thanks Preferred Towing, I will always recommend them from now on!

  Pam Mowatt
2 years ago
My 16 year old's truck broke down in the dark on a dirt road near Clyde, MI. Preferred was dispatched and showed up earlier than expected. Not only did the driver do an excellent job putting the F150 on the flatbed, she was also professional, courteous and she made sure my son was picked up and safe before she left for her next job. This had never happened to him before, and she made him feel safe and secure while they waited for his ride home. Kudos to the small town, caring attitude of this driver. Although I hope this never happens again, I would never hesitate to reach out to Preferred Towing in the future.Service: Car towing

  Dejah Navarro
a year ago
The receptionist at Preferred has an attitude that kinda made me not want to talk to her much. But there was another woman who was there the first time I called who was super sweet when I called. Kinda disappointing.Service: Car towingService: Car towing

  Alex
10 months ago
Great services from the driver, was quick and polite and positive about the situation and kept the mood cheerful. KudosService: Local haulingService: Local hauling

  Rick Gills
3 months ago
Great team fast response times

  Noah Frederick
2 years ago
Stay VERY far away from Preferred Towing. My experience with them was horrible, and yours will be too.Car was in bad shape, but nowhere near totalled, after I got hit in an accident. Had my car towed <1 mile (from McLaren Hospital to Preferred's lot). Went to pick it up a day later, and was told they wanted over $300 for the car. As broke college student at the time, I didn't have the money.What if I came back a few days later after borrowing money? Nope. Every day you don't pick up your car the cost goes up ~$80. Quickly becoming far too expensive.Were they willing to negotiate a lower price? Hard no. Didn't matter what my situation was to them, they were firm on the rates. Biggest FU I've ever experienced.Yes, you read that right. Preferred wanted $300 for towing my car <1 mile, alongside $80 for every day I couldn't afford to pick it up. Just so my car could rot in their dirt parking lot.Eventually I gave up. The cost became too much. I had to beg the guy who caused the accident money to buy a new vehicle. Preferred got my car. I'd drive by Preferred's lot occasionally to see how my car was doing, and one day it was gone. Never saw it again. Guess they had it scrapped for profit, but who really knows.Though, one things for sure. My car was stolen from me. They towed it, and charged impounding rates they know I couldn't afford until the car was theirs.They were shameless about it, but I'm more hurt than I am disgusted. That was my first ever car, and it was gone like that. I genuinely hope this place goes bankrupt and out of business for good.So please go anywhere else for towing and do not support this business.

  Gary Reason
4 years ago
What a fantastic experience. The whole staff was great. I accidentally gave my house key to the driver (ugh). I called the dispatcher and the driver waited at the repair shop until we got there. I cant thank them enough. Two thunbs up!!

  Kim Perrin
a year ago
Fantastic service! Friendly and supportive staff and extremely helpful with problem solving my situation! Highly recommend.Service: Tire changeService: Tire change

  Jolene Manktelow
4 years ago
My boyfriend and I are from Ontario and we were involved in a car accident a few blocks from their office early thurs morning, and a super nice & polite employee started his day half an hour early to not only assist with the road clean up and tow to their yard, but also let us relax inside their office until someone was able to come pick us up. When the owner (I believe) arrived, she quickly offered us coffee and made us feel very comfortable in addition to waving the $150+ fee it would of originally cost us for the tow and scrapped the car for us free of charge because she overheard that my boyfriends insurance wouldn t be covering it. Above and beyond exceptional customer service! Hope you enjoyed the donuts guys, it was the very least we could do for the great service. Definitely recommend their team!

  Neville Kim Longbottom
a year ago
My son was locked in the car, we were frantic. They showed up so fast and got him out! Excellent service.Thanks so much!Service: Car lockoutsService: Car lockouts

  cheri thibodeau
a year ago
Very friendly and accommodating, as they had to wait for me for a few minutes. They are always reliable, professional and do great work!Service: Car lockoutsService: Car lockouts

  Leigh Marciniak
3 years ago
We appreciate that your employee got the car to run so we could get it to the dealer, getting a new battery.My husband is a at risk senior, wearing his mask...why couldn't your employee give him the respect and wear a mask AND socially distance? They stood in the garage, huddled together to fill out the invoice and make the payment. We are at all time highs for Covid in the area, and Michigan, and all seniors should be protected, without asking, as higher risk.Service: Battery service

  john mcdonald
a year ago
today i had your driver show up at Port Huron Maclaren to give a jump,he was very polite and represented Preferred very well. i was able to get home to Capac and install a new battery.Thanks againService: Battery serviceService: Battery service