Northgate Ford, Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tanya Mac Donald
a week ago
Jay was a fantastic! He was very knowledgeable about the vehicle I purchased, and took the time to show me how everything worked. Financing through Ford was simple and signing the paperwork went smoothly. I recommend visiting Northgate if you're interested in a new vehicle.

  daryll Krueger
2 months ago
Shout out to Tom and John. My engine blew in a 2016 Chevy equinox which Chevy is aware this is an issue and continue to put the 2.4 eco motor in newer vehicles while being sued. Multiple times. These guys went to bat for me and got me a new car the same day. They spent 6 hours finding me the right vehicle for the right price and helping me figure out what the best deal was. Thank you thank you thank you!

  TheDougturner
6 months ago
Absolutely the best experience I ve had buying a car. My salesman Travis put the deal together over the phone, the honesty and integrity of him and the dealership was amazing. When I arrived to get my Mustang the car greatly exceeded my expectations. 5 Stars for sure for Northgate Ford!

  Patricia Grabowski
3 months ago
The staff at Northgate Ford really made the process fast, friendly and awesome. This was my second experience with Northgate. I love my Ford Edge and the never thought I would like leather interior! I love that too. I referred my sister there in October for a perviously owned vehicle she loves her car. I would definitely recommend this Ford Dealership.

  Cody Fleming
3 months ago
My wife and I have been buying new and used cars from Northgate for over 10 years. We continue to lease or buy from them because they have the best service around. We personally deal with Jay Baldwin for new car sales and Travis Hall for used cars. We're beyond happy with every purchase and experience we've had. We will continue to come back.

  Tom DeLater
3 months ago
Other than a wire transfer issue (which was probably our fault)everything went smoothly. Our salesman Brook was very responsive and helpful and everyone we dealt with were very nice. Overall, a good experience!

  Tillymeow Tilly
a year ago
I am very happy with my new Ford Escape. It has all the options on it that I wanted. I also got a nice warranty on it which gives me peace of mind. Todd McLean was very helpful with finding me the perfect car.

  Jeff
4 months ago
I m posting this review on behalf of my daughter, Adrielle. I bought my car here in March 2022, the dealer had replaced all brake rotors and pads, front and back. June 2023 I realized the parking brake wasn t working properly so I got that worked on at this dealership. After they supposedly fixed it, I had trouble after I tested it, the shoes came off and I had to spend more money yet to have that fixed after my car started shaking and shuddering on my test drive. Went back this August after hearing some noises, was told it was a dirty brake pin. They were supposed to have pulled it apart cleaned and regreased it. Apparently though, it hasn t been right since. After hearing noise again I took it to another mechanic who took it all apart and found out the parking brake had been dragging and eating up my brake rotors and pads! He also found it was all dry, no grease at all like they claimed they applied. I am pretty upset that I had to pay for pads and rotors that would have otherwise gotten more good use, because they never did the job right in the first place. I am now without a parking brake, it had to be taken out, since my mechanic told me, there was no way to adjust the clearance. I would have driven off with the same exact problem all over again. The brake would have continued to drag. It obviously was never installed right to begin with. In my experience so far, they can t be trusted. It s left me with a bad taste!

  Linda Jones
a month ago
As usual, the service manager at Northgate Ford is taking care of us. Our vehicle was towed there today for repair. Because they don t have the part, need to order it and we have doctors appt set up, they are bringing us a loaner. Can t get any better service than that. We always speak directly w Bob Broecker, the service manager.

  Kerri Bassil
2 months ago
Always great customer service when buying a car from Northgate Ford especially with Jay Baldwin. He got me out of my previous lease and into a new car seamlessly! Your the best Jay!!!! Thank you!

  Chris Vansullen
3 months ago
Jeff Blair is a awesome salesperson, very knowledgable and easy to work with. This is my 3rd truck from him and won't be the last. Highly recommend asking for Jeff if you're looking for a new Ford truck.

  Loretta M Church
4 months ago
I appreciate the professionalism at Northgate, from start to finish. They have the resources for a smooth transaction. No need to go to the Secretary of State for anything. It s one stop shopping with complete friendliness and honesty.

  Lisa Smith
3 months ago
Dishonest, took our truck in for oil change and recall work. Got it back with light on dash, no oil change. Now we have to pay to repair something they broke, over $1,200. Do not go here!! They lie for each other, very unprofessional.

  Dana Rogers
5 months ago
Manager Tom, salesman Brook, and the financing gentleman were all extremely helpful, transparent, and made the car buying process easy and seamless. Much appreciated!

  Thomas Haack
6 months ago
Nice dealership, Jay was a nice sales person only problem I have with this dealer is we were looking into acquiring a new truck and were we a little taken back to find out that this dealer does NOT honor a ford employee (A-Z) plans on their new trucks or broncos when it does say so on website. If you do come to this dealer expect to pay full price.

  DysFUNctional Family Values
4 years ago
Everyone from David to Tom to Leroy have been incredibly helpful and kind!! We found the perfect vehicle for the perfect price. I couldn't have asked for a better experience!! I highly recommend Northgate Ford for anyone looking for a reliable car!!

  Latasha Mack
7 months ago
I have immense gratitude for the unforgettable experience my family and I had at Northgate Ford Lincoln in Port Huron. Walking into the dealership, I never imagined that this journey would be so exceptional, thanks to the outstanding efforts of Thomas & Grace Sales Team, Jeff & Joe. We were there to surprise my son, who is in medical school, with a remarkable gift - a Mustang Mach-E. Little did we know that the true gift would be the remarkable service we received.Jeff s constant communication and dedication was above and beyond in the days planning this. He listened attentively as we shared our plans for surprising our son. Jeff's enthusiasm was infectious, and his genuine interest in making this moment special was evident from the start. He went above and beyond to ensure that every detail was carefully orchestrated.Grace, the manager, is an absolute gem. Her dedication to making our surprise extraordinary was beyond our expectations. Grace not only ensured that everything was perfectly organized, but she also added her own thoughtful touches to make the occasion truly memorable. Her attention to detail and commitment to customer satisfaction truly stood out.Joe s expertise and knowledge about the Mustang Mach-E were truly remarkable. He took the time to orient my son with his new car, patiently explaining its features and functions. Joe's willingness to answer questions and provide guidance was greatly appreciated, and it made the transition into the new car seamless.I must also commend the dealership's efficiency and grace throughout the entire process. From choosing the car to finalizing the paperwork, every step was handled with utmost professionalism. The team's dedication to ensuring a smooth and streamlined experience was evident in the way they worked together seamlessly.As a family, we are beyond grateful for the exceptional experience we had at Northgate Ford Lincoln. Jeff, Grace, Joe, Thomas and the entire team went the extra mile to make this surprise not just a moment, but a memory that we will cherish forever. The Mustang Mach-E, with its cutting-edge technology and stunning design, is undoubtedly a remarkable gift, but the true gift was the outstanding service we received.In a world where exceptional customer service can sometimes be hard to come by, Northgate Ford Lincoln in Port Huron, in which we drove over an hour for, was a great decision. To Jeff - thank you from the bottom of our hearts. You made an already special occasion truly unforgettable. Your dedication, enthusiasm, and commitment to going above and beyond have left an indelible mark on our hearts.With heartfelt appreciation,Tasha and Curtis Mack

  Jon Rautheaux
5 months ago
Very poor service from the body shop, no call backs the lady claimed that I rescheduled twice and never showed on the third date, fact they where supposed to call when to bring it with a hard date so I could get a rental car, I called several times and left messages never got a callback and now I got put to the back of the line, they will never my business again beware you probably deal with service more than sales after a purchase

  Debbie Pesta
10 months ago
Our salesperson, Jeff Blair, made buying a car a positive experience. His very professional mannerism along with his concerned, caring and trustworthy personality really helped us to decide buying our car through him. He always followed through in finding answers to questions that we had in a very timely manner. He is a respectful, responsible and very dependable salesperson and certainly an asset to Northgate Ford. His name will definitely be passed on to anyone we know who is looking for a new Ford vehicle.

  Marlena Edwards
5 months ago
Very polite and considerate my parents also had a recall on their car and they took the time out to go and check it out and get them set up as well to have their car taken care of. Thank you.

  Ryan Carter
3 years ago
Great customer service by Leroy DaFoe and Jay Baldwin. It is especially tricky during this pandemic to make a big purchase. They made it so easy and completely safe. We love our Ford Fusion. I would highly recommend for new or used vehicle !!!

  Ashley Bennett
3 months ago
Nice folks honestly, nice interior showroom too. Service department is quick and easy to deal with as well.

  Carpe Diem
5 years ago
Thanks to the Northgate Ford family for the new edition to our fleet! Jeff helped us build exactly the truck we wanted...simply outstanding and Dean is a wiz with numbers. Everyone was so personable, genuine, and fun... we just had to return and buy two more from Craig! Best experience ever buying new and used vehicles!

  Keith Hoyt
2 months ago
Tom, Grace, Joe and Mike Wood at Northgate Ford and Lincoln are not just automotive dealers but friends. They always treat you with the level of customer centric service that we all desire and demand. It s the entire staff that embodies their culture. Keep it up! Thank you!

  Martin Southard
2 months ago
Great place I get all my trucks here love the people here my salesman Jay Baldwin Is the best gets me the best deals

  Bonnie Rainwater
a month ago
Great Exprience with Travis and the Finance Man.....So quick and Easy....Highly Recommend....Very Knowledgeable and Kind....

  dave dusellier
a year ago
The staff at Northgate Ford are all pleasant, knowledgeable and personable. I experienced all the above with my buying experience. At the dealership I witnessed the above as other salespeople interacted with other customers looking to purchase a vehicle. I also saw them treat past customers with enthusiasm and friendly conversation. I m definitely going back when it s time to purchase another vehicle.

  Heather Womack
10 months ago
Jeff was my sales associate at Ford Northgate back in 2020 and happy to work with him again 2023. He did everything to make my decision easy and went out of his way to help where he could with trading in my previous vehicle in 2020. Highly recommend seeing Jeff for all your leasing/ purchasing needs. Very great at explaining options and keeps you up to date if you order your vehicle when it will be arriving. Not pushy or rushing you to just get a vehicle.I had a Ford Ecosport and loved that car. Small and easy to park anywhere. I loved it. I just upgraded to a bigger suv and I love it as well. My 2023 Escape is perfect for my small growing needs in a vehicle. Highly recommend both vehicles.Only "complaint" I have is my Ecosport driver side visor kept falling out. The screws never stayed and I had it fixed multiple times, yet it kept coming undone. But other that, it was a great vehicle.

  Craig Maxwell
6 months ago
Matt was very friendly and helpful. Entire experience was good.. It is nice to have a good positive service department you can trust.

  Walter Godzwon
8 months ago
Recently took delivery or 2023 Ranger after waiting 7 months for it.The tailgate cables are not equally tension-ed. Took vehicle in for remedy and was told there is no solution and would not even switch them around to see if it helped. Not happy with NO attempt at resolution.