Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Marc-Gr�gor Campredon
7 months ago
They were helpful to a certain limit. Unsure that they gave us the best type of advice.The price felt a little on the higher end, but we may be skewed.We got a battery, it was rather urgent and last minute. We arrived in the middle of a Sunday afternoon. It was the only option in 50/70 miles of our original location.I tried to call ahead to confirmed they had the needed replacement. No dice. So we took a risk and drove on a gamble. (We did let the car run in the parking lot until they confirmed they had the battery. However they sold us the wrong type, we only realized when coming closer, they did had something compatible but of course at a premium price. What ever it was that or nothing!).We did not discuss, we paid, it seems that it was supposed to come with a free installation.The guy who was so busy when we came (he was taking his lunch), confirmed he could help with the installation ... He brought me a cart with all the tools and the battery.Maybe I should have insisted or something. He returned to his lunch while I did the swap in the parking lot under the heat.I don't mind, I know how to change a battery, I probably did it faster anyway.It is just a very puzzling way to do business. Honestly it gave us a good laugh and added to our vacation up north another adventure.However, this is that overall sort of gray area about everything that pushes that review to a 4 stars rather than a 5.

  Tj allain
2 months ago
Lacking knowledgeable employees. Some times you just can t hire anyone

  R Sheick
11 months ago
James M was working alone on the afternoon of 02/19/2023. I walked in as a woman on a mission. After taking a look for myself, hearing phone ringing and other customers running in and out of the store, James asked if he could help me. I needed stainless license plate screws ( as the ones in place were causing rust to run down the tailgate). He jumped right in and went out with tools to replace them for me. What great customer service! James? You rock! Becky - Traverse City

  Lee Anne Whitman
a year ago
Special thank you to Anthony today for helping me choose new windshield wipers and then cheerfully installing them! I always have such great service from the employees at the Charlevoix Avenue, Petoskey location of Advance Auto. Patient, helpful, and lways go the extra mile for me. Bravo to your great team!

  Katie Acheson
2 years ago
I needed a new headlight bulb and after purchasing one from here, still couldn t get my headlight to work. Without me even asking, an employee named Justin offered to come into the parking lot to see what was going on. He figured out that I had a loose connection and fixed my light! On top of that, they let me return the bulb I bought even though I d opened the package and everything. Just such helpful and friendly staff!

  Chad Philpott
a year ago
We had an Odyssey start missing on a family road trip. Stopped in read the code and got the parts and tools to fix it and get us back on the road. The 2 guys working morning of June 20th were super helpful. Thanks again guys!

  Niel Tveten
2 months ago
Good store. Nice people. James and Josh are always helpful and awesome!!

  BJ Andryusky
a year ago
Very nice gentleman scanned my truck for an error code when my check engine light came on. It made me at ease that there was no real issue going on and sure enough, it reset itself later on that day.

  Tracy Peterson
3 years ago
Horrible place to do business!! Special ordered close to $400 worth of parts that were prepaid for and went to go pick them up and they were going to put them back on the truck, which they supposedly couldn't change, and charge a restocking fee and then have to order them again!! Being told all this while the parts are sitting right there!! They said they only hold parts for 48 hours. We got the call 6/3 from Mikaela and my husband was there on 6/4 to pick the parts up. They said they were behind in phone calls and the 48 hours goes from the time of check in, not the time of phone call. They also lost the order for the other parts discussed on the day of the special order! I have receipts for all of this!! Have done business with them for years! NOT ANY MORE!!! POOR CUSTOMER SERVICE AND POOR ATTITUDE!!! I should have known this was eventually going to happen as the last several times the parts they gave us were wrong or missing parts. Went back because I understand people make mistakes but this was the last straw!!

  Doug Beville
4 years ago
I am traveling by boat and this store was 2 miles away. I needed 2 12 volt batteries and 10 gallons of oil. They had what I needed and delivered it to me. Then they came back and picked up my recycling oil. Great service and knowledgable staff

  Dillon Ance
5 years ago
It's a nice store, but hard to compete when things never seem to be in stock. Had to go to the zone because they always have stock. But advanced has awesome pricing, decent employees, and will warranty stuff for you unlike a lot of others. Advance and autozone will be the only two parts stores competing in a few more years.

  Paige Hamilton
4 years ago
I called the store needing a new battery, Travis was a fantastic help over the phone. I went into the store and was immediately helped by Brad, who tested my battery, and then replaced it with a new one. He even replaced the stripped terminal, all while seeming completely happy to help! He was seriously a life-saver today, and I can t say enough good things about him, his service and how appreciative I am!

  Jon Maguire
2 years ago
So I Bought some new wipers and this amazing lady Kashmeer was so knowledgeable about vehicles and tools. Just completely all around girl knows her stuff. Definitely going back there for more parts.

  MrToad TreeBark
6 months ago
I find the staff at this location to be quite helpful.

  Charles Moore
4 years ago
Daniel and Joe saved my life! These guys are the greatest, totally helped me out in a bind. This is the shop you'll want to go to. And if the owner or boss is reading this, Joe and Daniel deserve a big raise!

  Adam Irelan
6 years ago
Great place with good prices. Sometimes some of the workers are rude but Shawn is the best there. He is the most helpful. Joe also has a great attitude. The place has never have failed me so far and they are good about there warrenty returns

  Joanne DePrekel
4 years ago
What an awesome experience today at Advanced Auto in Petoskey! Dan was the very best. We arrived without brake lights and thought it was a fuse, Dan was able to quickly explain why it wasn t a fuse....but 2 burned out light bulbs. He took the time to replace them and got us back on the road. Excellent, excellent experience. Thank you so much.

  TheReviewGuru
4 years ago
Very friendly staff greated as soon as I walked in the door and asked if I needed help looking for anything, lighting is decent and the floors/shelf's in the facility were very clean inside. Outside was also very clean didn't see any trash in the parking lot or around the building.

  Tim Mayclin
4 months ago
Very nice and knowledgeable.

  CARRIE ERICKSON
5 years ago
Great folks! They couldn't fix the issues, but they helped me diagnose what it was, and sent me to a trusted mechanic, since I am not from the area. Great Customer service! I recommend them fully!

  Matt
2 years ago
After my last experience with them I will take my business somewhere else and will definitely encourage others to do the same wish there was a negative review

  Roger Allen Simons Jr
2 years ago
I had to buy a new battery for my 2002 Jaguar X-Type and I got a DieHard Gold, nothing but the best for my baby!! I gave four stars because of the lack of service I got but they have reasonable prices!!

  Kerrigan Reaume
6 years ago
I had a wonderful experience here, he was able to change my break light right then and there. Very friendly staff and the one that worked with me was Dallas, a very nice gentleman.

  Marshall Bell
4 years ago
Place was clean and organized, the employees were very knowledgeable and very helpful, had everything I needed for my jeep rearend plus gave me a decent discount . I will come here again for my auto needs and they were very respectful. High five to this auto parts store.

  Nichole Terpening
6 years ago
Great auto store! Clerks here are great, very helpful answering questions, checking my battery, etc. Prices are a little high but i continue to shop here bc of all the help the employees offer without hesitation.

  Jessyca Stoepker
5 years ago
Rolled in needing a new battery and windshield wipers. The guys were super friendly and worked hard in the blowing snow. Good prices and service.

  Patty Schanski
4 years ago
What a great place! Nice, friendly service and especially thankful for Joe who was very helpful and replaced my battery quickly and efficiently! Highly recommend! :)

  Nicholas Rhudy
a year ago
Helpful staff. You can find similar products cheaper at Walmart but won't have the same type of help if you need that

  Janet VandenBerg
2 years ago
Excellent service and assistance. No other entity would assist. Advance is a top notch store and highly recommended.

  Mark Zieg
3 years ago
People here are great, very helpful, and I wouldn't have finished many a project without themMuch better than auto zone.