Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Kelly Bernice
4 months ago
I believe in second chances always and I know there s good in everyone let s do something to make our family proud together living or in heaven, I am going to try again here and if you do good without harm I ll give five stars and be your regular customer and hopefully future friend I look forward to a second chance to get to know you and your shop I agave been taken advantage by many but not without my knowledge I am pretty good with cars I m just to sick to fix it myself I ll see you soon god bless.I tried but he never called me back.
Romualdo Salas
2 months ago
Chris went beyond the call of duty as he replaced an alternator on my vehicle in a timely manner. I highly recommend this business...
Kim Costello
a year ago
I highly recommend Critical Car Care! After a week s stay in Michigan, as I was preparing to leave for home in Illinois on a Friday afternoon, my car wouldn t start and I discovered that a critter had chewed multiple wires. I had my car towed to Critical Car Care. Chris stayed late Friday to work on it and came in on Saturday and Sunday to work on it since he knew I was trying to get home. He kept finding and repairing more damaged wires. He got it mostly fixed but since it s a VW, it ultimately had to go to a foreign car shop for the diagnostic to find the final damaged spot. He recommended a towing service and a foreign car specialist. Chris worked with my insurance claims rep and communicated with me frequently to let me know the status. Chris goes the extra mile for his customers and will take good care of your car!Service: General repairs & maintenance
sharayah kember
a year ago
Our car broke down on the way from Iowa to Canada and Chris was the only mechanic that was available and willing to take a look at the problem. We had a broken belt and after getting the part and repairing the car for us, we were back on the road in time to make the rest of our trip. Chris was also kind and affordable. Thank you!
charlie taplin
a year ago
Again, Chris went above and beyond to help us with a vehicle repair issue. He helped replace a battery, at our home, since we didn't want to have it towed. It was also a difficult job to remove the old one. Always satisfied with the service and price.Service: BatteryService: Battery
Erika Hopper
2 years ago
Owner apologized greatly and made amends. He took on a bit too much work. I gave a poor rating at first as we were so made. Has had husbands truck there for 3 weeks now. Husband just tried calling again, no yelling. Chris tells him another customer called and complained about waiting 3 weeks and then hung up on him! No way to run business!
Danny Koningisor
2 years ago
I was driving through Michigan on my way to the east coast and had an issue with my vehicle. Chris went above and beyond in looking after and fixing my vehicle. His efforts really saved me when I was in a helpless position. Would recommend to anyone.Services: Tires, Steering & suspension repair, Body & Trim, BatteryServices: Tires, Steering & suspension repair, Body & Trim, Battery
Turnkey Builders LLC
4 years ago
Our Kalamazoo based company has multiple vehicles which require both complex mechanical repairs as well as routine maintenance.Having used many other mechanical companies both large and small I can without a doubt tell you that every single other shop we have used either overcharge/ up charge erroneously, misdiagnose, or do the minimum possible while promising the highest quality.With Chris being located in paw paw the drive/ tow from Kalamazoo was discouraging, but only initially. Our relationship with Chris has grown to the point of complete confidence and trust.Chris not only knows an astonishing amount about anything from simple repairs all the way to high performance! But most importantly Chris is a genuinely good person who means well and actually cares about the well being of his customers!Not only that Chris is a local Firefighter, which in my opinion is one of the most selfless things a person can do.If quality, honesty and professionalism are what your looking for trust Critical and see for yourself!
ronnie b
11 months ago
Starter went out and lucky for me I got a tow in 30 mins to this place and he thankfully wasn't to busy to fit me in. Great guy and even came and picked me up when it was done.
Steve Starbuck
3 years ago
I had a trailer tire on an old rusty rim that constantly went flat. Chris found and fixed all of issues involved, it now holds air. It kept me from trying to locate a replacement rim in junkyards. Thank you !
Rachel Cramer
2 years ago
I would highly recommend this place. They minted 4 tires last minute for us. Great people and service.
Michael Speer
4 years ago
Needed a last minute emergency brake repair before a long drive back home. Quick service at a fair price
Bennett Cooper
4 years ago
Whenever I need maintenance done I come here and it is always great work. I appreciate the service and the price every time.
Kristal Koss
5 years ago
Chris the owner is always willing to help you fix your car at a fair price.
Perry Richardson
3 years ago
Listened to me and provided possibilities as to my problem with my vehicle and scheduled an appointment. Very pleased.
Kevin Flint
7 months ago
Excellent work and reasonable billing!
Robert Rogers
9 years ago
Quick friendly service, got a discount for referring a friend, even better.
Viacheslav Gurov
a year ago
Appreciate this real old school guy Chris. Pretty quick and professional. Price is affordable. Russians, please contact Chris and his work - you will like it.Apppreciate this real old school guy Chris. Pretty quick and professional. Price is affordable. , , - .