Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Edith Thomas
a month ago
I just took my car in for repair, and Sarah, the front clerk was so helpful and knowledgeable. I'll have more to review after my car is repaired.
Anne f
8 months ago
Every interaction with every employee at Northend from start to finish, front to back was wonderful, positive and high quality. I came here for the first time based off of good ratings through my auto insurance company. I rented a car from the enterprise on 8 mile (which was also 100% awesome) and they facilitated everything for me including a ride, so I never had to worry about anything. I couldn t be happier in a time when I was expecting a headache. My new door and panel are a beautiful match and working exactly as it should . Highly recommend!Service: Body & Trim
Monica Simmon
7 months ago
I usually don't give reviews, but I was so satisfied with the overall experience with North End. First, I would like to thank Sarah and Rachelle for great customer service. Second, kudos to the repair workers, the hail storm that occurred on 7/20/23, caused my Jeep Grand Cherokee to look like a golf ball. Now, it looks as if I just bought it from the dealership. Last, I would refer this shop without hesitation!Thank you Northend Collision team for such great service!!Services: Painting, Body & Trim
Chris Smith
6 months ago
I had body work done at this shop. The overall job and friendliness of the staff and quality of repair exceeded my expectation. They went above and beyond to help a guy out with my insurance company and the work that was done. im truly thankful all you guys done.Services: Painting, Body & TrimServices: Painting, Body & Trim
PATRICIA WILLIAMS
5 months ago
They gave top notch service from beginning to end. Staff was friendly and professional. They did an excellent job on my vehicle. Highly recommend.
Lexus Larry
a year ago
The team went above and beyond to make my car look almost good as new, for a great price
J. Cedar
8 months ago
The team really put in 100% effort to get my car done earlier than projected to help me save money on car rental. Kudos to Sarah for orchestrating a speedy fix, and getting me car in and out. Would definitely recommend!:)
Christopher Rock
3 years ago
The people at North End are fantastic people. I was very concerned my car would never be the same again after my incident. Very impressive work done. I don't do reviews, yet here I am. They're that good! ^^Services: General repairs & maintenance, Body & Trim, Engine repairServices: General repairs & maintenance, Body & Trim, Engine repair
9 months ago
Great body workshop, Sarah and Rachelle were very helpful, courteous and professional. They kept me informed on the progress of repair on my car. They also were the ones to give the quickest appointment for repair. 100% recommend for auto repairs...
Pallavi Bhat
a year ago
The staff at Northend Collision was very friendly and helpful. The team regularly updated me about the status of repair work over text messages. They also provided a good discount on my rental car while my car was getting repaired, which was super helpful. The dents on my front door were repaired very well. They also had given my car a good wash after completing the job. I'm glad this place was within my auto insurance network. Highly recommend this place for auto collision repair !Service: Body & Trim
Aye Randy
2 months ago
They are a good collision shop, with no issues.
Ari Barak
2 years ago
Took my Honda Civic here after someone hit it while it was parked in the street. They were very professional, personable, and gave me a fair quote. We made an appointment to get the car into the shop for a few days later, and in less than a week it was ready for pickup. My car looks good as new, they matched the pearl white paint perfectly, and the welding job is top notch. Not only that, but the final bill was less than the quote! I would highly recommend this body shop!Services: Painting, Body & Trim, Welding
Alicia Pardo
3 years ago
An absolute great experience! Just took my car there for the first time to get a latch replaced and they were friendly, fast, and communicative throughout the whole process especially Rachelle! Will definitely recommend them from here on out!Service: Body & TrimService: Body & Trim
Carra Payne (CarraIsNerdy)
a year ago
I love this shop. Had some work done years ago and the service and quality makes me always keep them in mind for any work in the future. Thanks for all you do and keep being awesome!
Brady VanConant
7 years ago
This shop was recommended to me via geico due to an insurance claim. Can't say enough good things about the work done here. Realistic timeliness and quality work. Had a minor problem when I got it back, but was taken care of immediately with no hassle. Take your car here if want competitive prices and quality work from good people
Vern Edwards
6 years ago
Referred by State Farm. First time ever dealing with a collision shop. Took my car in after an accident on February 12 and was given an estimated time of completion February 28. My car was ready February 23. These guys did a wonderful job. The car was also returned to me cleaner than when I dropped it off. Rachel is the best!! She was very helpful and kept me informed. It was also convenient to have Enterprise Car Rental satellite 'set-up' there. Kia is also the best!! I didn't have to go out of my way regarding a rental. I would definitely refer this shop and take my car back if the need ever arises again. Thanks guys!!
Mike T.
7 years ago
I have taken 2 of my cars here for extensive body repairs that I paid for out of pocket. They are extremely reasonable and their work is top notch. Really good professional customer service. Highly recommended them and would use again if needed.
Chris McTaggart
4 years ago
Lack of accountability to their customers... Refused to take responsibility on unclear disclosure of risk in replacing windshield. Resulted in an unwarrantied replacement that cracked within 4 months that the installer refused to fix. Also did not disclose issue with ac system until the day i picked up after having it in their shop for 2 weeks which caused system to fail. Spoke to manager and he was rude and dismissive of complaints. Will not use or recommend again
Nicole Sss.
a year ago
I ve unfortunately had to use their services twice but both times they have been so helpful and amazing. The best in town for sure !
Shairon Rowe
3 years ago
The price I was quoted was the price I paid. Rob and his staff including Rachelle at the front desk were friendly, professional and up front about my costs. They listened to my situation and gave me a fair price even though I didn't pay through insurance. If you're car gets messed up in an accident go to these guys at Northend Collison you'll save thousandsService: Body & Trim
Chef Michael M
6 years ago
My repair seems to be well done although this is day 2. I was so upset with the chalked film all over the inside of car from the compound they used or was from the body work. It looked some used a dirty rag and it dryer chalky.. My car should have detailed cleaned inside and out as much as they charged my insurance...
Darrin Driesenga
5 years ago
Northend Collision has been nothing but a perfect experience. They treat you like you re their only customer and get the job done. Rachel is so easy and fun to work with! Thank you for making my bad situation an easy one.
avromiaa
2 years ago
This is a place that gets the job done right the 1st time. They were also so fast and communicated properly with the insurance company.I highly recommend North End Collision.
Victor Mituta
4 years ago
Great job, guys!!! They finished on time and the quality of their job was really good. The attention of details and front desk service was nice.
Jadranka Samona
5 years ago
Guess we found a new repair spot! These people are true experts and professionals. My car was in and out, fixed perfectly and so easy for this busy mom! Thank you Northend!
Claire Faccini
6 years ago
Can't rate these guys high enough! Accidents are a sucky part of life but they made it super easy (even during a holiday) and were so friendly the entire time. I hope I won't have to be back but if I do happen to get into an unfortunate incident again, I'll choose northend.
Amanda Grass
6 years ago
Fixed my car in no time!no wait despite me being late. Car is amazing and was even cleaned thoroughly. Will always go here while living in the Detroit suburbs
Mirja M
a year ago
Did amazing work! You can't even tell where the damage was on my car.
Joseph Martin
4 years ago
I have trusted them for over 20 years and the service and quality has never failed my family.
Linda Pride
4 years ago
Fast, friendly, excellent service! A very professional staff, and they clearly love what they do.