O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Hunter Mcaleer
3 weeks ago
Ray was so nice and helpful. I had a Check engine light on my car and he helped me and directed me to where I could get it fixed.

  Anthony Farthing
4 days ago
Friendly and knowledgeable. Orders come in fast and the parts are quality.

  Buffy Lind
2 months ago
Exceptionally helpful young man. They had exactly what I needed. Clean, well organized store.

  Steve Herger
5 months ago
Not sure why I shop here, other than it's close to home. Store employees aren't much help, unless know exactly what you're looking for. Then they can go find a box on the shelf and hand it to you with the best of them. I think I'm done with this location. Won't be back

  michelinman 8592
3 months ago
Very good auto parts store; always has what I need in stock. They can also order stuff if what you need is not in stock.

  TONY DELL
2 months ago
Rank amateurs they may have some deals on tires but they are unqualified to work on vehicles.

  Andrei Mellas
9 months ago
My recent visit to the store was unfortunately tarnished by the poor service provided by the assistant manager, Jorden.The lack of effective communication and seeming absence of listening skills turned what should have been a routine visit into a challenging encounter. His demeanor was rather off-putting, making it seem as though he was doing me a favor when he reluctantly fetched an oil filter for me, even though I had to show him how to find the UPC code.I understand that everyone can have a bad day. However, if this type of service is typical of Jorden s approach, perhaps it s time to consider a career change.Unfortunately, as long as Jorden continues to work at this location, I would recommend others to consider avoiding it. This kind of service is unacceptable and not conducive to a positive customer experience.I ve voiced my concerns directly to upper management, hoping it will bring about necessary changes for improved customer service. However I am reluctant to believe much of anything will happen.

  michael krause
a year ago
Lazy employee's working at this location. Went in this morning and waited for one of the two guys behind the counter to help me (I was the only customer in the store).When one of them helped me they were short and walked away.I then left and went to Menards and bought the exact same item for 60% less. Huge savings and went to where I feel valued as a customer.

  Gary
2 years ago
Picked up parts today. The boxes were pretty solid/dirt covered so I asked for a few bags to cover and carry the parts as I was wearing a dress sportcoat (No other customers in the store) The attendant was really irritated that I made the request, but he reluctantly put the bags over and left the counter without a word. Not a big deal but I had to make 2 trips to carry the parts, and not to mention kick the door open. You can do better O'Reilly's. And maybe that's the reason no customers are in the store?

  Fatima Padron
2 years ago
I stopped by today to test what I suspected was a bad battery. Pat greeted, promptly checked my battery, confirmed my suspicions, gave me my options, and installed the new battery in the windy, blistering cold all in under 30 minutes. He was awesome and I m so grateful for his help and fantastic service!!!

  David A
3 years ago
The store manager, Pat was very helpful when I needed a new car battery. He even installed it for me while it was raining outside. This is a type of customer service that you don't often see. Thank You O'Reilly in Novi, MI.

  huck11462
a year ago
Received great customer service today. I definitely will give them more of my business in the future.

  James Lang
4 years ago
Just walked in a few minutes ago, was looking for a brake controller box and I just simply asked if this was the correct one for my truck. Ron behind the counter show no interest in helping me at all. Then wanted to see if it would be cheaper to put it on my business account, and show no interest in looking that up for me either. Overall is very unprofessional. And this is why I go to the O'Reilly's in South Lyon,w everyone's there wants to help you out. Never coming back to the Novi location. And this isn't my first bad experience with those two gentlemen inside.

  Manuel Sarow
a year ago
The staff is always friendly and helpful. They usually have the parts that I need in stock which saves me the run around.

  jennifer scott
5 years ago
Just walked in and while I wasn't greeted with a hello, an employee who was not with a customer did ask me what he could do for me. Caucasian male, bald, with glasses. I asked if the pulled codes, as I have a issue w my car. He said sure and then the phone rang. He proceeded to engage the caller about starters for a particular automobile. Not once did he place the caller on hold to address me nor did he look at me. I stood there for 3 to 5 minutes. If I could give zero stars for unprofessional and rude customer service, I would. Won't return nor shop here ever again.

  Kurt lester
2 years ago
O'Reilly auto is the best place in the area to get gm oem parts at a much better price than the dealer. Fast service if you need a part ordered.

  Aarthi Loganathan
4 years ago
I couldn't find a particular tool online but these guys took efforts to track it down & just made it deliver the same day. Great service. They also let you borrow tools.

  Joseph.Lighting
6 years ago
Too many reasons to list in the short space but they went out of their way above and beyond to help me and the parts we are all reasonably priced and it was pretty quick service even though I had to keep coming back because I kept adding on to my projects but they didn't fail me

  avi bhambra
3 years ago
Super friendly and helpful staff. I got exactly what I needed really quickly. Thank you for being open during this covid mess. Your team is appreciated!

  dreamland95
5 years ago
Great store! Really helpful when I needed a new battery and installed it. Rick was a great help with the whole process. I would shop there again.

  CSB
4 years ago
The dude at the counter for some reason didn't want to let me just compare the wiper blades they had and pick my own from what was there, instead he roped me into going through this little rigamarole where he put every detail of the car into a system it looked like he hardly knew how to use, only to try and upsell me windshield wipers for nearly $60.Outside of that weirdness, it's a pretty normal O'Reilly Auto Parts.

  Alexandru Oprea
2 years ago
Pat was very helpful. Was unsure of what to get and he got it all straightened out in moments. Thank you, sir. Will come here for all my auto needs.

  Sergio Lopez
9 months ago
Attendant was not helpful, rude and sarcastic, not going back, I rather order from Amazon

  Marie Thomson
3 years ago
Very nice customer service. Came here for a flexible exhaust pipe and we appreciated the help finding it and checking us out quickly.

  Jen Ryan
6 years ago
Amanda is a liar! I called and spoke with Amanda at 9:52 pm asking off she'd wait for me too arrive, and she said she'd wait for me to arrive for 15 minutes. I arrived in 4 minutes and she didn't wait, they didn't answer their phones doors were locked at 9:56. She left my 13 year old son and I stranded 4 hours from home all night on the side of 96 . Don't use this place they lie, they lack customer service, they don't have knowledge of parts.

  master gamer567
3 years ago
always a good experience here the guys are knowledgeable and helpful clean store always a hello and have a good day when your there recommend this store to anyone

  Paula Stout
3 years ago
They were very professional. I needed to find out why my check engine light came on. David helped me, he was professional, and helpful.

  YU A
a year ago
I came in to replace my windshield wipers .He picked them out right away and installed them for free!

  joe murray
2 years ago
Best help around. Always a friendly time and why I don't hesitate to go right back when needed.

  Austin Kittrell
a year ago
Make sure you know exactly what you need to buy because the angry old men who work here won't help u with anything