Monro Auto Service and Tire Centers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kalvin Taur
a month ago
I needed to find an auto shop to mount a tire onto the rim and found Monro Auto Services. Surprisingly, it was inexpensive, and they finished it within 20 minutes.However, one of the mechanics sheered the lug nut lock while mounting the wheel back on. Even though it has been a pain to acquire a replacement key from dealers and auto shops, I'm glad the shop took responsibility for their mistake and offered to reimburse me. Mistakes happen. Just do the right thing to make it right for the customer, and store manager Tony did just that.I haven't received the new key socket yet, but I will update this review once I get the notification.

  Patricia Barro
4 months ago
I'd like to give a HUGE THANK YOU to George! I had a slow leak in my tire, and the D Tire across the street insisted me to buy a new tire. I was already told by the roadside assistance that my tire is still fine and do not fall if they want to change my tire. I'm glad I brought it to Monro - George inspected the tire quickly and took it inside. He fixed it and didn't even want to charge me! I only insisted because he saved me a few hundred bucks! I will recommend this place to everyone. They do business with a heart! Thank you George!

  Jeff Mallory
5 months ago
George was very cordial and helpful. I called looking for a same-day appointment they took me immediately and made sure to get me on my way as quickly as possible. Also diagnosed a check engine light for me and was upfront and honest about it not being a serious issue.

  TONY DELL
2 months ago
I towed my car there and I called the guy at 730 when they opened, when I got there he said I'm short today but the day before he guarantees it will be done. I travel for a living doing events. WOW did they screw up my weekend and they didn't even have a ice scraper or offer any help me get the vehicle l towed there l dug

  Matthew Robinson
2 months ago
Great experience here! Brought car in because of a nail in the tire. The fixed it quickly and professionally! I definitely will be back next time I need anything tire related!

  VI Jeep
5 months ago
I dropped my truck off Monday for a flat tire which ended up being a cracked rim. A new rom was purchase and they said it would be done Friday by 3:00pm. It wasn t done. I needed to wait there until approximately 4:30. Very unorganized store, with nice workers, but very poor at the customer service end of things

  Alonzo Horton
4 months ago
Easy process from scheduling an appointment, having my vehicle inspected, and for the shop to fix the issue. I may have been in the shop all of an hour if that and I would definitely go back and recommend others to also visit for any car repairs or needs.

  Karin Green
4 months ago
I love Monroe auto repair in Novi and recommend them to everyone. The guy found the problem and fixed it. I told he was answer to my prayer. I had prayed earlier that day that immediate problem would be fixed and that my car would stop making the noise it had been stressful and embarrassing to me. I will recommend Novi Monroe auto repair to everyone.

  Alex C
6 months ago
Set an appointment online with a quote for 4 new tires around $850. Arrive and am told by manager Anthony M the actual price is closer to $1300. Anthony wasn't rude but he was far from friendly/respectful. In Monro's defense the quote said tax and other fees not included, but $500 more? Anthony didn't offer a different set of tires or to budge a cent. Really seemed like he could care less and said this happens a lot. 0/10 would not recommend.My advice - go across the street. Got better tires for the same price of Monro's original quote out the door. Friendly/respecful service too which is always a plus!

  benjamin johnson
2 months ago
Had a nail in my tire and they fixed it fast and they were very courteous. I will definitely ecommend Monro for service I need done for my car.

  MARSHA TEMIRIAN
5 months ago
The personalized service and quality of service is outstanding. You could not find a better place to have your vehicle serviced. I can't recommend them enough.

  Robin Thoms
a month ago
Immediate service. No waiting 2 weeks for an appointment. Fixed what I was afraid would be a huge bill quickly and inexpensively.

  Matthew Wheatley
7 months ago
Had an appointment and was told there would be a 20-25 minute wait, which is no problem. Waited for over an hour with nobody giving me any updates... highly unprofessional! Complete joke being strung around for an hour for an appointment you arrived early to, especially in the middle of a work day. Take your business elsewhere!

  Jeff Wears
10 months ago
On my way home from Novi with my family, we ran over construction debris and a bolt became lodged in our tire. We live an hour away and we were in a bind to find a fix. We saw that Monro was open and close to our location and was able to get there before we had a flat. What incredible service! We were in and out in 10 minutes and our tire was as good as new. The gentleman that took care of us was incredibly polite and generous. I was stunned because it's rare to get this level of quality service. You're a life saver. I can't thank you enough!

  Tiffany Browning McDevitt
4 years ago
This place is a complete joke lately. We used to receive wonderful service from Antoine but I do not know where he went. We took our car in Friday for a flat tire and a dead battery, which was under warranty. We called Saturday for an update and they said it was ready to go. We get there to pick it up and they never addressed the tire and told us we owed $290. Dave apologized for the miscommunication and said he would . Monday we go to pick it up again and find a huge dent on it and the door is making a popping noise. It was absolutely not like this when we dropped it off. It looks like they left the door open and it caught on the lift and bent backwards. This car has other damage where it was hit 2 years ago....if we were going to try to lie, why would we not try to blame them for all of the damage?? They are absolutely refusing to assume responsibility for it and Dave was extremely rude to my husband telling him to leave the shop and he needed to take his car (he was there by himself so how would he drive 2 vehicles). This is our daughters car who was diagnosed with cancer and lupus within the last year. How they can sleep at night knowing they caused this damage and now we have to deal with it is beyond me. Also, we saw none of the same workers that were there last time we went a month ago so that is a red flag to me. Where did everyone go?? Dave's attitude was horrible and I would never recommend anyone to go to this place. If they make this right, I will absolutely update my review. If it is not updated, they did not help in any way.Updated 06.06.19- Monro left their comment on my review and I have tried to contact that person numerous times with no return call. An adjuster came to look at the vehicle the day after I posted this review. They said someone would contact us the Tuesday after memorial day to give us an update. I have also left numerous messages for that person with no return call. They just drag the whole process out hoping you will give up. I will not. They damaged our vehicle and I expect them to make it right.

  Joe Z
6 months ago
Made online appt for 8am. Was confirmed.Showed up at 8 and guy says I have someone coming in at 10:30 who can do it He asked did you make appt online? Yes That s the problem , he said.I asked why they accept online appts if you don t look at them?He said, that s the monro way .Owner or manager ought to find a new line of work!Hasn t been the same since it was Tommy s Tires .Go across the street to Discount Tires!Now that s a professional group of people!!!!

  Samantha Heinrich
10 months ago
This place tries to scam you out of $$. Do not go there.I made an appointment for 4:30 for a brake job. I left work early, showed up at 4:30 and they told me they were running an hour behind, I should come back in an hour. Again, I made an APPOINTMENT online. I would have appreciated a call letting me know, I would not have had to leave work early and had absolutely nothing to do for an hour.I came back an hour later and they took my 2019 Nissan Rouge for inspection. About 40 minutes later they gave me an estimate for $640 for ONLY rear brake pads and rotors. I knew the rotors needed replacing too, the brakes had been grinding, so I understood this would cost a little bit more than just a brake pad job. Now, I may not be able to change the brakes myself, but I do know how to look up the cost of those parts on AutoZone or a similar website, and I do know a bit about vehicles. I also understand that AutoZone sells aftermarket parts and sometimes there will be a little bit of a discrepancy in price there. That being said I am also 100% sure that it does not cost $640 for rear brakes and rotors on this vehicle.I asked about this and they said I am paying for their warranty . The estimate included only $80 in labor costs, the rest was the cost of the actual parts. I told them I know this cost is too much and I would not be getting the service there. I am sure they saw a young woman walk into the store and thought they could take advantage of me and that I knew nothing about cars.I called a close family friend that owns an auto shop about an hour and half away (so not really an option to take the car there) and he confirmed this cost was insane and should be around $450. He advised me to call around and find a new place. The next day I took my vehicle to Auto Lab in Livonia and the completed the job for $465. A difference of almost $200. Does this make sense to you? Because it doesn t for me. Pictures of both estimates are attached.Again, a small difference in price is understandable from place to place. But a difference of almost 40%? Monro Auto Service tried to scam me out of money. I suggest Auto Lab in Livonia or Plymouth for an honest auto shop that won t try to take advantage of someone they THINK knows nothing about cars.

  Mike K
3 months ago
Seth and his team are GREAT people. I went to the shop today to have a tire repaired on a car that I purchased two weeks ago. It turned out that the hole was in a place where it could not be fixed. Unlike other shops that I've been to, Seth recommended that I work with the dealer to get costs covered by them, and then gave me timelines that it would take to get new tires at his shop.Finding anyone whom you can trust in auto repair/tire repair is difficult. My experience could not have been better, and you can be sure that I will only buy tires from them going forward (including snow tires and rims prior to the winter).If you are looking for a place to get tires or an oil change, look no further- you will not regret it!EDIT: Two years later and I still can't recommend these guys highly enough. It is SO HARD to find a tire shop/mechanic that genuinely wants to do the right thing for the customer. I live 60 miles away from this shop and there are countless shops where I can get work done between here and there, but I choose to come here.

  P H
11 months ago
Can not say enough good things about these HONEST people. The best people to deal with, the best work around, and they don't throw band aids at a problem and hope to fix it. My car was throwing a code, I disconnected the battery, then hooked it back up, and the code was gone. I brought it to them, and they spent a day trying to get the code to come back up. When the code couldn't be reproduced, they only charged me $50, and didn't try to sell me something my car didn't need. They truly want to take care of the customer.

  Lauren Miller
a year ago
Saved me! I ran over debris on 96 on my way to Lacrosse practice and got a flat in my brand new Audi. I stopped for roadside assistance and was told I would have a 2 hour wait. I called around to see if I could find som place sooner. It was 6:57 pm at this point and every tire place was closed. I called Monro last minute and they not only answered my call after closing, they waited for me and fixed my flat in less than 15 minutes. PERFECT customer service and I am so appreciative of their help. They saved my night more than they know. It also happened to be my husband's birthday. So thank you very very much for helping me. Will definitely return in the future.

  Kristy Burgess
a year ago
I highly recommend Monro Auto Service. We had an absolutely amazing experience with Chris. We noticed some grinding on our brakes and I immediately called and Chris was able to fit me in the day of! We ended up with new brake pads and rotors and the work was completed on the day of the initial appointment! He was kind, efficient, and extremely knowledgeable. Thank you Chris and Monro Auto Service! I stillowe you my famous chocolate chipcookies!

  IMA DR
8 months ago
This place is great. I was able to walk in without an appointment, the staff is super friendly, the tire tech that did my tire was kind and professional.Their prices are the best in the area!

  Mark Brezzell
a year ago
These are the best guys! When I came here, I had just left Discount Tire where I had waited in line for close to an hour, barely able to stand that long with my cane. I just left and drove a short distance to Monro where I had the best customer service experience in a long time. Not to mention that they went above and beyond in taking care of my tire repairs. When I left, I honestly considered going back to Discount Tire and telling everyone in the waiting area to go down to Monro where Chris will take care of them real nice. I've been advertising them to everyone in my circle.

  Greg Kahwaji
a year ago
These guys are awesome! I had a very unique situation with a wheelchair accessible van that I purchased in New Haven, MI. I drove up here from Central Illinois to purchase the van for my Mom and Dad. After the purchase transaction I noticed a leak in one of the tires once we had gotten to Novi. These guys took care of the leak right away. When I went inside to pay they said, nope, this one is on the house. Thank you guys! My son-in-law has been in there a few times as well and has always had great service!

  hannah herman
2 years ago
I honestly wish I could give them more than 5 stars. Chris and Seth are absolutely amazing and have taken care of 2 of my vehicles over the last year. As a woman I am always skeptical about auto shops recommending things I don t know anything about or don t need, but I never had to worry about that here. They not only took care of everything I needed in a timely manner, but they even provided me with education on things I didn t understand. When I bought a used truck they did an inspection of the truck that has seemly been completely accurate a year later. I highly recommend this shop for all your auto shop needs!! Thank you Chris and Seth for looking out for me this past year. I truly appreciate you!

  Artez tillman
2 months ago
Noah was very helpful & professional had me in & out no problems

  Catherine Woods
2 years ago
My tire was leaking air so I went to Monro without an appointment. The manager, Seth E. Told me they were working on a couple vehicles but would get to me next. I went to waiting area which was clean, comfortable and well stocked with children s activities.A few minutes later Seth said he found a screw in my tire and could patch it. When he was done I asked how much it cost and he said it was free.I have never been there before but I am definitely going back. The dealership wanted 32.00 to fix it and I bought my car there. I appreciate this place with a manager with integrity and great service! Highly recommend.

  Shelly Swartz
a year ago
Had to get brakes and rotors. Seth was very friendly and informative. They did a great job, the price was great and the turn around time was quick. Will highly recommend them to friends and family in the future.

  H SG
3 months ago
Best Oil change service with discounted coupon price in this region.

  Artem G
2 years ago
Seth and his team are professional and most importantly honest. They didn t beat around the bush when giving me an alignment and explaining certain issues with the car since it is lowered. They made sure that I was able to drive away the same day even on Labor Day weekend.I had an issue with the billing that I noticed several days later. Seth was able to make sure that I had a peace of mind and made sure to resolve it.