Phils 76 Service Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  derek olson
a year ago
Rob and the team at Phil's are excellent, great communication and attention to detail. They took the time to go through every detail of my son's truck to completely diagnose and solve the timing and engine issues. Since the service the truck has been running prefect and have experienced no issues.Certainly will use Phil's 76 in the future!Service: Auto engine diagnostic

  Richard Kay
a year ago
Phil s 76 Service is the kind of place I recommend to anyone looking for a trustworthy & knowledgeable mechanic. They take the time to find solutions at a reasonable cost vs many auto shops that look for up-charges. I have had everything from tires and brakes to a full engine replacement done at Phils. Ask for Rob and he will take care of you.Services: Tires, Steering & suspension repair, General repairs & maintenance, Steering & suspension replacement, Auto engine diagnostic, Tire rotations, Engine repair, Vehicle Inspection, Wheel alignment, Brakes, Auto tire replacement, A/C installation & repair, Air conditioning, Auto maintenance, Oil change

  David Bendernagel
a year ago
I ve taken all of my vehicles to Phil s 76 Service in Northville for over 20 years now. They re all incredibly knowledgeable, have your best interest at heart and competitively priced. They re also much more knowledgeable than any dealership I ve dealt with. Go to Phil s, you won t regret it.Services: Transmission, Air & cabin filter replacement, Tires, Steering & suspension repair, Auto water leak repair, Steering & suspension replacement, Electrical, Auto engine diagnostic, Tire rotations, Vehicle Inspection, Side view mirror repair, Wheel alignment, Brakes, Air conditioning, Vehicle safety inspection, Wiper blade installation, Battery, Oil changeServices: Transmission, Air & cabin filter replacement, Tires, Steering & suspension repair, Auto water leak repair, Steering & suspension replacement, Electrical, Auto engine diagnostic, Tire rotations, Vehicle Inspection, Side view mirror repair, Wheel alignment, Brakes, Air conditioning, Vehicle safety inspection, Wiper blade installation, Battery, Oil change

  Laura Weaver
3 years ago
Rob and Rodney treat us like family. After many years, and trying many different service/mechanics, I can honestly say they are the most honest and fair company out there. We have four family vehicles and they have serviced them all. Most recently they helped us out of a difficult situation with a car accident. I recommend Phil's 76 for everything from a new battery to brakes - they've done them all for us and with great service and prices.Services: Tires, General repairs & maintenance, Tire change

  Jonathan Johnson
8 years ago
Phils 76 Service, services and maintains my fleet of 8 trucks. There mechanics are very professional and care about the work they do. No job is left undone. They use all brand new parts to assure your vehicle is serviced the proper way. I have never had a bad experience with any of my trucks when there done being serviced. For time efficient and quality realiable work this is the auto shop I recommend.

  Aaron Hicks
5 years ago
Hands down these guys are the best. No BS and totally honest. I felt completely satisfied when I picked my car up and had no concerns about anything. Rodney is so helpful and cheerful he just made my experience all the better. I ll definitely be going back for my routine maintenance!Keep up the great work men!!

  Ben Sweetman
3 years ago
I paid $105 to have my car towed 10 miles....$75 for a hook and $3 per mile.... on top of that, you have to ride with the tow truck or find a ride to follow the tow truck so you can pay him when he/she gets to the destination. This business does not accommodate you in any way in a situation that's already stressful. I will not use the company again unless they come up with better prices and better customer service.Service: Local hauling

  E. Smith
5 years ago
Great small family owed business. I called to see if they could service my vehicle and I was told that they could but they could not tell me when they could get to it and that they did not want to cause me unnecessary delays. In the past I've taken my vehicles to establishments that would tell me "of course we can" and my vehicle would sit for days without being touched. These guys told me that up front and had no issue with me taking my vehicle elsewhere if I was in hurry that day. The work was top notch and they even told me that some things that the quick oil change business told me were critical to be repaired were unnecessary. The owner Rodney is great. If you want someone to hold your hand, he's not the guy. But if you want your vehicle repaired and a shop to stand behind the work, this is the place.

  Michael Godlewski
10 years ago
GREAT SERVICE. I needed my motorcycle towed and I called around to check prices. Phils was the most reasonable price. they treated my bike as if it was their own. couldn't be happier with their service. I highly recommend phils.

  Xbr3215
2 years ago
4/13/2021. Car drop off.Explained the problem up front, sputtering engine and no acceleration on a 2006 honda accord v6 with no accidents and well maintained. 4/15/2021-Car pickup.4/17/2021- Return to office in person to discuss same underlying problem not corrected as promised and agreed to. Saturday. Rude and disrespectful rodney in office at the time.4/19/2021 Car drop off monday morning again with neighbor/ friend in attendence.Car picked up later same day.To make a long story short, and taking them at their word, a new complete brake job, a new battery, and $1,200 later, the same problem persists.Honesty, obviously, appears to have little relevance in relation to the best financial outcome for these wise guys, especially so during a centennial pandemic.Follow up on car won't run after spending so much money :4/28/2021, after driving down to receive a second covid shot at 15521 west seven mile in detroit, the engine light started flashing on the freeway and the car would not accelerate while on the freeway, just before the seven mile exit. Managed to drive the car as the engine light flashed and the engine sputtered out. When i got back into the car after the appointment, the car drove slowly as the engine light flashed. The car was driven down seven mile to avoid re-entering the freeway.Drove directly to phil's 76 to once again complain about the original problem.When i entered the office i was told by rob that he wished to sever any further service for the work done, or any further work to correct the problem on this vehicle. Walked out with the car in the same condition it was in when i came in, a few days before, and $1200 out of pocket.P.S. Have all records/receipts on a brand new battery previously installed on 10-12-2018 by another local merchant.Battery/labor charge total: $156.83.Phil's76 Battery/labor charge total: $357.65.(Roughly a 43.9% padded jump in price in About 30 months). Details to be expanded upon at a later date and forum.No battery complaints made whatsoever on first visit. Car always started smoothly/radio/lights/etc., deemed adequate.4/29/21: Follow up on car won't run after spending so much money:Verify & confirm. The next step is to follow up on an offer of friends in the community to have the car inspected by an independent third party to see whether phils76's itemized invoice description of services performed matches up with the true nature of the underlying mechanical issues involved and what specific parts have/or have not been installed by phils76 on this particular auto.This process should take about a week.4/30/21: Follow up on car won't run after spending so much money:Below is an excerpt of the bumbling, rambling, and perfunctory response from the "owner" of phils76 auto shop.� The full posting was suddenly and abruptly removed shortly thereafter, for whatever reason or another.However, it doescontain a general, factualchronology of specific procedures/or lack thereof, taken by phil76 and are in the "owners" own words.Certain information contained therein� will be used as a checklist by our third party to verify and confirm what phil76 actually did/did not do with regard to the car in question.More excerpts of phil76's entire posted and removed response to follow.If phil76 decides now to resolve this matter, i am open to the idea of signing off on it. Phil76 has my contact information...."....I don't know where being civil has gone in 2021 but all I did was install a Battery in this Vehicle that tested bad. The other work performed was maintenance. I really feel bad that He feels that he has been cheated. Even after all the Lawsuit threatening and berating we still offer a Free Diagnosis on his Vehicle with no strings attached. He is still a Person that feels cheated and we are an accountable shop so we would rather see a happy, stress free person than this...."Martin Forman

  Rach S.
11 years ago
Very poor service and personalities at this car repair shop. I am new to the area, and the one thing I always want from a repair shop is TRUST and good work. Unfortunately, at Phils 76 Service, these were the last things I could get from them. I had my car serviced their recently and had (and still have) issues with their work and dealing with the people in the office.Poor customer service, poor work, I would not recommend this place to anyone. They have competition within blocks of their shop yet treat their customers poorly....doesn't make sense. I now have to go to another place to repair Phils 76 "repairs".

  Grace Baker
9 years ago
I was there recently. There was a dog roaming freely in the small office where the customers were. And the staff were not friendly (but that could be my subjective feeling) and did not show me the bill until I asked for it.When I got the truck, the guy did not even bother clean the snow off the windshield.Not a place I would go again.

  Martin
2 years ago
5/3/2021Following up on car won't run after spending so much money. See xbr3215 for part 1 of this review sorted as one of the lowest ratings of phil76 service.Our independent, impartial, third partyHas completed running his scans on the ECU of the 2006 Honda Accord. The scanning software tools at his disposal are up to date, extensive (which includes all American and Foreign cars (which include Japanese made cars), and is costly. His conclusion as to the underlying issues for which the car was brought to phil76 in the first place for are as follows:1. 4 of the 6 cylinders are misfiring, requiring replacement of the sparkplugs;2. The Honda Accord needs a new timing belt and water pump replacement;The total cost of repairing the underlying problems in paragraph one, part one, of this review, is an ironical cost of $ 1,156.46. Almost the identical amount to what phil76 charged and collected on 4/13-14/2021.Below is an excerpt of another portion of the excised response abruptly pulled offline earlier by phil76."...We brought the vehicle into our shop to perform some tests on different systems to try to find the root of the prevous sputtering Symptom."the independent expert's conclusions certainly raise a reasonable doubt regarding the veracity of phil76's diagnosis of the true underlying issues with regard to the 2006 Honda Accord.Our independent expert also expressed incredulity regarding the "excessive" charges assessed by phil76 for the dubious work actually performed.If phil76 decides now to resolve this matter within 24 hours of this posting, i am open to the idea of signing off on it. Phil76 has my contact information.Martin Forman

  Orion Shi
4 years ago
Scheduled a uhaul pick-up for Sunday and when I went in to get the keys (supposed to be hand-delivered), the man at his desk told me we don t do business with uhaul on the weekends . I had to call uhaul and they relocated me to a farmington shop. Would not go back here or recommend anyone this place. Very rude employees.

  David Strange
11 years ago
Outside of the fact that Phil's really knows what they are doing, Robert is quite the character. He was friendly and witty the entire time. I am thankful for the wonderful service and hard work. I would and will recommend Phils at any chance I get.Thanks Phils!

  Brittney Rosselle
6 years ago
Amazing family owned auto repair shop! Have been coming to this shop since I was young with my father, and myself many times. Have always had amazing service and haven't had something break that they couldn't fix! Would recommend to to anyone and everyone!

  Rick Rebb
9 years ago
Picked up a uhaul truck on Saturday Nov 8, The man in the front office was waiting on a woman who was there before us. She was given a set of keys for a van and a few seconds later returned saying the keys would not work. The man behind the desk became enraged and jumped up swearing while he slammed his chair across the room almost knocking down his printer he stormed out the door to the van and could not get the key to work either. This enraged him further and while being very rude to the woman also began on my daughter and me. I will never use this business again for uhaul or for car service there was no reason to treat customers like that.

  Eric Sahlberg
6 years ago
I recently had work done on my car here. Their pricing was the most competitive around. The customer service and quality of work were exceptional!

  Roger Craig
5 years ago
The service here was terrible. The guy I spoke with was so rude I thought it was a practical joke. I am new to the area and I am a big supporter of small businesses' but I WILL NOT support them. One employee interaction makes a huge impact and his demeanor ensured that I will not ever come back. Additionally, I will advise anyone else NOT go there for any services.

  Alex Cramer
6 years ago
Great service with no run around. Fixed my truck quickly and did not try and sell me stuff I did not need. Will be taking all my future business there. Also had a great office dog

  Amanda Laberge
8 years ago
Phils does all my vehicles maintenance. They work with me on appointment times to work around my schedule. Cute shop Dog too!

  Mary Hiemstra
4 years ago
I have been going here for a number of years. I find them helpful, honest and priced competitively. They are busy so it helps to schedule ahead for normal maintenance. But if you do, they have always been done when they say.

  Kelsey Casey
6 years ago
Took my truck here for front end work, they had great service and wonderful staff. Highly recommend.

  Joshua Morris
2 years ago
I've been going to Phil's since I moved to Northville years ago. You can't find a better shop for basic repair/upkeep.

  Glenda Leach
4 years ago
Had to return Uhaul equipment there and Phil was very helpful and a pleasure to work with.

  Anthony Storm
7 years ago
Great Family operation. They have repaired my vehicle since I turned 16. I wouldn't go anywhere else

  Shayna
10 years ago
Phil's 76 is the best around!! Awesome people and awesome work!! Grateful for all they have done!!

  Tia Livengood
9 years ago
me-"Its flooding out, car is stuck, can you help?"them-"I dont think my driver has boots"me-"ok we will find someone else"them-"ok"

  Rat Fink
7 years ago
Great vehicle service and uhaul rental place. Family owned and operated.

  Jim McBreen
7 years ago
I always get excellent service here at Phil's 76 auto in Northville MI