AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  David J Ruskjer
3 months ago
Justin was AWESOME!!! He helped me check my alternator and battery and was able to find me a replacement starter in stock. For being the only one staffed, he took care of me and at least 6 other customers. Can't recommend highly enough.

  Rick Kops
4 months ago
Had an issue with my truck battery and brought it in to Justin who checked my battery out a few weeks back.I told Justin I was experiencing the same issue I previously was having. Justin looked up my account and without hesitation warranted my battery, absolutely no hassle. What an awesome way to be treated. Justin has single handily earned my business for all my auto parts needs for life. Thanks Justin, outstanding customer service Rick Kops

  Sarah Luttke
6 months ago
I went to the store to ask for assistance with changing my low beam headlight bulb on my drivers side. I never had it happen before so I knew nothing about it. Justin was AMAZING! He treated me with kindness and respect. He changed my headlight bulb and he made it look so easy. He literally made my day! All I know is he deserves a raise!! Justin I really appreciate you helping me out! Definitely recommend anyone with any car problems to come to this store!

  Joshua Popchoke
2 months ago
Bought some parts for a repair job that turned out to not be needed. Called the store and was told I could get a refund for the parts as they hadn't been used and are brand new. Got down to the store to be told, I couldn't get a refund and would have to come back another day for it. I paid cash and was even asking if the company could simply add it to my debit card to which I was refused. I have never in my entire life ever been refused a refund like this (first time ever needing one from Autozone but will be the last) or been told to come in "another day" like I have all the time in the world. Definitely last time I ever come to this location. O'Reilly just got my business. Thanks for pushing me there. Will file a BBB complaint to be sure.

  Anthony Pacheco
a month ago
After advance not finding the part. o rieleys refusing to look up parts by part number went in and saw Aaron and he helped me and found it. Great service

  Ryan Meyer
4 months ago
This location is great, clean and friendly. Tina was especially really helpful!

  Amanda
8 months ago
Outstanding service! Called in for a fuel pump for my suburban, they had to order it. Came in later that day. Went in to pick up fuel pump and get some coolant and the gentleman named Aaron went above and beyond to help me put in the coolant and noticed a leak, he found the leak and it was just a loose clamp so he tightened the clamp up for me.

  Karah Richard
8 months ago
Bought my brake light bulb at the store and then went back. Because it wasn't working when I walked in. The manager said hi looked at me like she was gonna help me and then when I started talking. She walked away from me, and the guy that was standing there gave me a deer in the headlight. Look, so I said I'm going somewhere else. And then started helping the customer that came in after me.That was very rude. I will now be a very loyal O'reilly customer because the service I got there was outstanding.

  Alyssa Townsley
11 months ago
Needed a new headlight and had excellent customer service this morning! Jake not only double checked I was buying the right bulbs but also installed it for me. Great service, friendly, excellent staff.

  David Mann
4 months ago
Always very friends and helpful. Almost always have what I need.

  Karah Richard
8 months ago
Manager very rude! Acted like she was going to help me when I started talking to her letting her know my problem. She walked away from me and went and started helping. Another customer that came in after me. I will never return.

  Momma Is me
8 months ago
No stars.Order a part a week ago pd for it in full, the day my part is to be in they can't find it told no tracking numbers through fed ex, I call fed ex well of course they have a tracking number. So I call the niles michigan auto zone back tell them this information. Was told I don't know whats going on. I wait a few hours call back at that point I'm told hub canceled my order. The part wasn't there. Ok so it's pd for where's my money? I was told I can't return your money because no receipt. I have a bank statement that will show you I pd for my part. Told without a repcit no refund. Oh hell no I said.Then oh ok come in in the morning, how my vehicle can't be fixed you returned my part n kept my money.I am waiting for my refund....still

  Jeremiah Chism
a year ago
Kid was great. Tried to swap my battery but my bolt was frozen. I always use advance auto but the guy I got tonight didn't have a battery tester with big enough clamps. I wish I knew the guy's name at AutoZone I really appreciated his willingness to help.

  Candice Hollingsead
3 months ago
Ordered a part. When called to see if it came in. They had no record of order

  Shepard Fehsenfeld
11 months ago
I ve never seen an auto parts store as friendly and well run as this one currently is. I believe Kayla is the name of the current manager during my visits, and the people have all been extremely friendly and cheerful and helpful.

  Terri Ridgway
10 months ago
I had a check engine light on. Went in and someone immediately came out to my car, hooked up the scanner, found what was wrong and I was able to pick up the part right there. Awesome service!

  Mary Ann Sidorowicz
a year ago
My van began to shutter so its Sunday rainy I pulled in here. Jake and Nick were beyond kind. They checked my van and looked up and ordered my parts finding the best prices to.I am disabled and these guys went over and above wow I really appreciated it.

  Danielle Hare
a year ago
I can not thank this store enough for helping my family. Kayla the store manager and Justin came out to our car and put a temporary window cover over a shattered rear window. Our family was on our way home from family Christmas and we could not have asked for better people to save the day. AutoZone is awesome!

  Allen Davison
3 years ago
Dakota was super knowledgeable and helpful for me today, Easter Sunday. I was impressed how he was handling the phones, taking customers all by himself. I needed quality products and materials for my project and he walked me right up the isles and pulled them off the shelf for me. Top notch service!

  Kaitlyn Prentkowski
a year ago
The woman who works here is awesome! She s helped me with my truck a few times and she s super cool with answering questions. She deserves a raise. Second edit: Megan is her name! She just helped me again and I feel some weight off my shoulders over an oil pressure gauge! Thanks, Megan!

  Jay
2 years ago
Went in a young guy helped me!new what he was doing and changed my tail light and left turn signal on my van excellent help and was nice and fast will be back! 12/20/21 wish I new his name he deserves 5 stars!

  regina johnson
a year ago
Usually everytime I go to autozone everyone is so helpful, but I would just like to say thanks to Justin G. for all the help. Alternator cap broke and he took time to get remaining stuck part off. And today my husband and I came back with another issue and he helped again. So thanks Justin for all your help.

  Jacqueline Trowbridge
a year ago
I cannot even express how thankful I am for Justin at this location! I came into auto zone having a crisis with my car and instead of overcharging me with useless items, Justin came out and fixed the issue himself! I m so grateful for this place and experience.

  Elizabeth Skalla
a year ago
Miss Kayla from Niles, MI location offered outstanding services!! Kind, efficient, and knowledgeable. She went above and beyond!

  Gavin Mahar
a year ago
I walked in here barely understanding the part I needed. Thank god for the guy working at the desk. I wish I could have learned his name he deserves a shout out.

  Frank Montgomery
8 months ago
In and out! Unfortunately didn't have part in stock. Great try though!

  Chris
2 years ago
Buyer beware. This store will sell you used parts at new prices. Check your parts before leaving the store to make sure what your getting is new. This is the McDonald s of auto parts stores. Check the bag before you leave. The only reason for 2 stars is because they had the item in stock (even though it was used). Go to advance auto. Much better.

  Tammy McGookin
2 years ago
These guys are great! So helpful. Stopped in today and they replaced my key fob for me and only charged me for the battery. Superior service!

  Michael Coffee
3 years ago
Needed a wiper. They looked it up without my having to, even offered to switch it out for me. That's about the only thing I still feel confident maintaining on my car, so I declined, but it's nice to know they would. I know they have before for my spouse.

  Jason Skalla
a week ago
Always get what I need