Sterling Car Care - New Baltimore

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Diane Newman
a month ago
Good company- my go to automotive maintenance and repair company. Honest and stand behind their work.

  Shanna Reintjes
2 months ago
THANK YOU STERLING CAR CARE TEAM! U Guys Are A GREAT , CARING, HONEST, EFFICIENT, TEAM ! U GUYS NEVER LET ME DOWN!!! Your Team has always gotten me in, always gone over my car with a fine tooth comb and let me know the REAL and what needs to be done and what can wait. I appreciate that OVER THE YEARS AS A WOMAN! I have been going to u guys for over 15 years.... I will ALWAYS take my car here to get fixed ! WILL ALWAYS SPREAD THE WORD that THIS IS Where TO TAKE YOUR CAR FOR ANY TROUBLES! !! ! ! ! ! ! ! ! ! ! THEY WILL NEVER LET U DOWN! !

  Bill Fuller
2 months ago
I've been using Sterling Car Care for over 20 years. I have been completely satisfied with all the services, including the this week, performed on all my vehicles. They are my go to garage for all my automotive needs. Great and helpful crew of employees.

  Randy Brooks
5 days ago
The entire team at Sterling was prompt, diligent, and extremely accommodating. Highly recommend and trust their performance.

  Theresa Martell
a month ago
I had to reschedule my oil change twice and the staff was very understanding. They were all very knowledgeable and kind during my service as well.

  Andy Kijorski
a month ago
Our go to repair shop. Very honest and up front. Not pushy and they make great recommendations. They offer picture verification of your issues. Stand behind their service and warranty.

  Brandon Cole
4 months ago
The service was great. They were honest and finished the job when they said they would. Also the after hours drop off and pick up made it easier on me. I will definitely be back!

  S M
6 months ago
Sterling Car Care took great care of my car! They got me in quickly and kept me updated at every step of the way. Their prices were reasonable and my car was fixed right the first time.Services: Steering & suspension repair, Wheel alignment, Air conditioningServices: Steering & suspension repair, Wheel alignment, Air conditioning

  Grier Korby
2 months ago
Very honest and the service is awesome. Definitely worth keeping them in mind. Thanks so much!!!

  Robilyn Collins
7 months ago
We have used Sterling Car Care on all of our vehicles. Fantastic customer service and they stand by their commitment to get it done right! This will be my forever Car Care place. Shout out to TJ for excellent communication!Services: Steering & suspension repair, Auto engine diagnosticServices: Steering & suspension repair, Auto engine diagnostic

  Jennifer Klawender
6 months ago
I needed valve caps for two of my tires. I walked in this shop to be greeted by three smiling faces and a friendly greeting. After I said that I needed caps he handed them to me at no cost. I appreciate that type of service.

  Steven Myers
7 months ago
Happy customer,The lobby is clean and updated with adequate seating. The repairs and oil change were completed on time, and no hidden costs.I will return with my other vehicles for future service.Services: Brakes, Brake service & repair, Oil change

  Matt Saigh
a month ago
Sterling car care in New Baltimore. I will go back to Sterling car care. They get the job done right oh yeah I forgot it only took two garages to figure out what's wrong my vehicle talking to you guys you guys figure it out right away thank you

  Barbara Nowak
2 months ago
Quick and easy very pleasant atmosphere. Clean and very close to home. Will recommend everyone to go there

  eddie studzinski
7 months ago
Very professional and timely. Everywhere I called with my AC/heat issue said it would be way over the price I paid at Sterling. They kept me up to date on the process and payment and had the work done properly wayyyyy sooner than I thought. Anything I need done in the future will be done here.Service: Air conditioningService: Air conditioning

  jeff nichols
4 months ago
Grest garage. Phone call on estimate, being able to schedule your repair days in advance is a great service for working people. I'll be back.

  Scot Burtwell
7 months ago
We had all brakes all the way around about 2 months ago. Last Friday I. Priced a scraping, squeezing, and grinding type of noise coming from the passenger side. I stopped at Sterling Car care around 3:40 (they close at 4:00) and they offered to put it up on the lift since they heard the sound as well but I had to decline since I had to get my daughter off the bus at 4:00 so we scheduled for first thing Monday morning. Dropped it off and they could not duplicate the noise but did take off all 4 tires and inspect the brakes and surrounding areas to make sure everything was ok. They didn t charge me anything to do this! When I got home I found a ground flat on one side rock in the driveway where the car was parked for the weekend. Since all of this, no more noise so I assume it was the rock stuck on the brake pad scraping the rotor somehow. They were very accommodating and willing to stay later on Friday and helped out on did everything quickly on Monday. We have been using. Sterling Car Care for awhile and will continue to do so, we have had nothing but great and timely service there!

  Stephen Jakle
4 months ago
Great service, price is right, an In-N-Out, in less than a day. Can t complain and highly recommend.

  Maddie Schalm
5 months ago
So my car broke down near this shop and I m not from new Baltimore I m more towards st Clair area and I ended up calling a tow truck and the guy had told me to drive it over to sterling car care which was right across the street. So I gave them a chance, so after the tow truck guy told me my belt came off and my water pump needs to be fixed I went into the car shop and one guy greeted me so I m talking to him telling him my issue and he s looking at me like I m stupid and don t know what I m saying which makes sense because I m sitting here saying my timing belt needs to be fixed mind you I was unaware that I didn t have a timing belt on my car because I drive a 2012 for fusion so this guy CLEARLY takes advantage of me of knowing I m just a silly 19 year old girl who knows nothing about cars, so I leave the place and I leave my car there as I got a ride home. I call this place in the morning and they state that it will be $970 something dollars to fix my timing belt and water pump .. I was suspicious right away because I did my research about belts on cars THAT night and I said so my timing belt needs to be fixed he said yes I looked up how much a timing belt was and the price was accurate so I agreed to let him fix it UNTIL I made a Facebook post about my car and what issue it had and a kind gentleman texted me saying he owned a shop near me and that there was no such thing as a timing belt on a 2012 ford fusion and that it was most definitely my serpentine belt and that it was only gonna be a $370 fix MAX. So I called this place back and kindly asked for them to not do work on my car, they asked me why and I told them exactly what happened and they tried LOWERING the price to $700 .. first off that s still a crazy number and secondly these guys lied to me and tried fooling me because they knew that I didn t know much and they could easily scam me and how is it that your price could go from $970 all the way down to $700?!!! This place is a JOKE do not go here alone if you are a woman and don t know anything about cars like me , yes it was my fault for not knowing what was wrong with my car but these guys could of been more generous and said hey it isn t a timing belt u don t have one it s your serpentine belt and not try to scam me out of almost $1,000 as a 19 year old girl. Mind you I also had to pay $40 to just remove my car from their parking lot and they gave me a $10 reward towards my next visit sorry to tell u sterling car care but you can take that off because I won t be visiting, or maybe add it back onto my card

  Alyssa Odell
3 weeks ago
Great and quick service. Friendly employees! Always super accommodating.

  Chris Semaan
3 weeks ago
Great service and helped in an emergency. They also did a follow-up on the service.

  Fabrizio Cangemi
7 months ago
SO DISAPPOINTED IN THE LACK OF EFFORT!!! And COMMON SENSEThey Charged my sister $200 and had her car for 6hrs for somthing they couldn t find. And I found the issue in 10minutes.She has a vehicle with stop and go function and her car has been suddenly shutting off completely when coming to complete stops. She would have to turn the key in the off position then turn the vehicle back on at lights or stop signs Mechanics claim they checked everything with a 60point inspection. Apparently not because, a her specific model has a stop and go function with a rear Auxiliary battery primarily for the Stop and Go function. I found the battery to notice the positive Terminal was loose a lot loose. My sister also stated it didn t happen all the time. So if a loose terminal is bouncing around somtimes in place somtimes not of course SOMETIMES the stop and go function will work and SOMTIMES IT WONT. Bad connection to battery caused my sisters stop and go function not to work properly. DUHHHH.So for 6hours not one mechanic thought to check a battery terminal that powers a STOP AND GO Function..I mean it s literally common sense.$200 dollars to test drive her car and tell her they found nothing I do not recommend going here, because it seems they lack in effort and common sense. $200 and 6hrs. I FOUND THE ISSUE FOR FREE and in 10minutes. Shame on taking advantage of women and the people that lack the knowledge to know better. I do not recommend going here.Service: Auto engine diagnostic

  Kim Decker
6 months ago
My experience was amazing! Tj was so informative and helpful. Joe was amazing as well! I would go back and send others for their great service.

  Pete Rom
7 months ago
I've had a few cars worked on at Sterling Car Care, at both locations, and have had a positive experience every time! From the staff, to the ownership, they've been friendly, helpful, trustworthy, and easy to work with.I would highly recommend them!

  jp hemphill
10 months ago
Took my car in for an oil change, they got me right in and were done in no time.I waited in the lobby and the guys at the counter were extremely nice and polite. I have another vehicle in need of service and I will be taking it here.Keep up the good work guys.

  Elliott Johnson
9 months ago
Had my truck in here for a massive coolant leak and to fix/add AC to my compressor. They had my truck for one day, they identified the problem and fixed it along with the AC and had the truck back the next day. Very good guys and reasonable prices. I'll be back for sure

  Lois H.
a year ago
Thank You Sterling Car Care for replacing the actuator in my Jeep in a professional and timely manner. The heat works perfectly now! Jeff and Joe took great care of me. And I have to give a big shout out to the kind gentleman who made sure that I arrived home safely after I dropped my vehicle off. You guys are the best

  Sharon McCabe
6 months ago
TJ and Joe were the greatest! They took care of me and made the entire experience memorable. Will definitely be recommending.

  Bob R
8 months ago
VERY FISHY PLACE!!!They send out mailers, at least once a month, so I as a first time customer, went on their website and scheduled an appt. Then when I come in person, I am told the appt will not be honored and they cannot do my simple oil change for a week!! They were like, we sent you an email saying we couldnt do for a week due to being so booked. Which was a LIE, cause I checked both my inbox and spam folders. I asked the desk guy, why didnt you just send me a text at the same exact number your website texted me from when I set up the appt? Well here is a novel concept, spend some of your money to update you website that is handing out appts to people, including potential new customers!! If you are such a "great" shop that is soooo "busy" .... Why are you spending money on mailers to drum up business!?HIGHLY SUGGEST AVOIDING THIS PLACE as many others have also commented. Maybe then they will get back to running a business that treats others with respect and appreciation.

  jan ornsten
2 months ago
love your shuttle service, thanks Pat. Efficiency everything!