Witt Sales and Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sue Degal
4 months ago
This is the only shop I take my vehicles to. It's the only place my dad trusted to take his vehicles to. They are very trustworthy for a single woman, I have never felt ripped off by them.

  Gary
3 months ago
Hey witt customers my name is Gary I've worked for witts for 3+ yrs my name is on most of your in voicesWanted to let the customers know that I got let go because arture marka and arron vargas broke into my tool box while I was on vacation so watch your cars carefully when you go to witts

  XxBlksnshnxX
5 years ago
Bring your vehicle elsewhere for service. Took a week to fix vehicle, charged $800. 3 days later vehicle was brought back for some of the same symptoms that were supposedly fixed. After another week, I was told they could not find anything wrong. Upon picking up the car, I was charged $100 diagnostic fee despite the fact that they were unable to find the issue.Edit. Less than 24 hours later, customer has returned with same issues. No communication, intermittent no start, erratic gauge opperation.

  Brian W (BZER)
3 months ago
Very good service, I was in and out quickly for my oil change.

  tina marie
a year ago
If you have a Buick like I do that's temperamental then come to their service center. Everyone that works there is very knowledgeable and it's nice to know that.I appreciate the fact that even though my car frustrates me that they're willing to help me. As long as they are true and honest with me Witt has a customer for life.

  Collet Domine
6 months ago
Always gives great service and feel like they don't try to take advantage of me being a woman and all like a lot of places. May pay a little more here but not much, worth it for the service!

  Holly Morrall
6 months ago
I've been a Witt buick customer for about 6 years now. They treat me kindly everytime.

  Ron W
a year ago
Service department is highly capable and reasonably priced. I've had everything from oil change to engine oil seals services and electrical harness replacement done here. Very satisfied with no surprises and no extra "found" needed repairs as I have with others.I think I have found my new go to repair center!

  Judy G.
5 months ago
They are great. Would not take my car any other place.

  Pioneer Resources
8 months ago
I had to come back a couple times today and they have been nothing but amazing. Artur is just fantastic and was very helpful and kind to me today! I recommend this place for sure.

  Katherine Gietzen
3 years ago
My husband always handled all the needs of the cars we have had, but he died recently. I had to bumble around at the Witt Buick dealership, for the first time. The employees were kind and compassionate and took the time to assist me through the process very kindly. Of course, the work that needed to be done was accomplished quickly and professionally, as usual. It was their attitude that made the time bearable. Bless them!

  Julie Aebig
6 years ago
I recently purchased new tires for my car. The service team that helped me were amazing. From the very first time I set foot in the door, to listening to my likes and dislikes of my current tires, to helping me navigate my options and finding the most economical choice for me. I was impressed that within a couple days I was getting the tires mounted on my car and I was updated on the status on two different occasions. Service and Communication go hand in hand and I was pleased with both at Witt Buick. I would highly recommend going here for service or if you are in the market for a car. I wouldn't hesitate to buy a new car here when I'm ready!

  Nancy Hu
4 years ago
The service department is top notch! Don't expect a fancy waiting room like My Auto Imports, but you will get good service, a fair price and nice people to deal with. Witt was able to make a repair at a good price that another shop was unable to do and it kept my car on the road. They also have been honest to deal with and helpful in finding parts. I have had other family members who have also used Witt and have been satisfied. Tim in service department is a great guy. They seem to care about their customers. Thanks Witt.

  Jamie Gillard
5 years ago
The repair service at this dealership is top quality. I have had engine work and body work done here and have always been treated very well. They always do an excellent job and can work on many different types of vehicles (not just Buick). I would not hesitate to recommend Witt Buick's Service Department to anyone.

  Jill Galloway
3 years ago
I was surprised by how much the oil change had gone up in price, but I still feel the dealership is the best place to have his done. Also had concerns about my brakes and Archer checked them out and indicated they were fine.

  Dan Patterson
5 years ago
Have used Witt Service department several times in the last couple years for different repairs. Always honest, fair priced and friendly. Plan to keep coming back. Oh yeah - and good for oil changes, too.

  Marshall Lohr
5 years ago
We have been bringing our car and van to Witt service for several years. The service rep's have always been up front and honest with my options. They always give at least 2 to 3 options of repair and cost. I have never been surprised or disappointed.

  Sue R
9 years ago
We were quickly greeted when we entered the service area. The service person verified what we wanted done. He gave an estimate for how long the repair would take. He offered us a ride if we wanted one. The waiting room was comfortable. There were coffee, tea, orange juice and donut holes available. The repair was completed during the time estimated. They washed our car. The service was friendly, fast and professional when he did the checkout.

  Susan Kay Hancock
5 years ago
Came in for an oil change, after about 45 minutes I was told that my car was finished. The counter person told me about the tire wear and alignment, told me that both were ok at this point, but were getting to the point that an alignment would be in the near future, I was also told the cost of this. My car was washed when returned. Overall the cost was good compared to other places and the staff was able to answer all my questions.

  Obrady83
5 years ago
I would have given zero stars if it was an option. The Service Manager Tom is a unstable individual. While going back and forth between parent company GM and local dealership Witt Buick this Manager refused a bumper to bumper warranty fix (the transmission) because he didn't want to deal with obtaining a loaner vehicle like Parent company was directing him to do. He got so irritated when the Customer (me) asked everyone to get on the same page and why the Parent company GM was saying something different than him. It was at this point he told me to forget it and he was " refusing service, you need to get your car out of here by 5 p.m. or I am going to report it stolen" That was a funny denial of service and an odd thing to say when the car was in his possession. This place might be fine for everyday oil changes and tires but think twice before getting the Parent company GM involved they do not like that at all. The second complaint he wanted us to drive the car off the lot after being diagnosed, the Parent company was furious the car was diagnosed first than told to be driven off the lot. You might ask why? It voids the warranty they explained. Needless to say they arranged a tow truck to bring the car to Preferred Chevrolet Grand Haven. Upon arrival there an instant loaner vehicle was offered as well as a shuttle if needed. What a difference in customer service.

  Lisa H
9 years ago
I appreciate the greeting I get over the phone and at arrival at Witt. Along with the Thank you when I leave. Tony was very helpful, knowledgeable working with me when my car was getting fixed. Thank You to Tony, Artur and the Mechanic who worked on my Bonneville! I have a trip to make soon out of state...and I am thankful that you made my appointment in a timely matter! I am reassured now with my car fixed I will have safe travels! Also thank you for washing the car when serviced... that is a plus!Go WITT :).... Thanks Lisa H.

  Jenifer Parker
3 years ago
I always get treated pleasantly every time I have my oil change at Witt Buick place people like Archie,Tom and many others always very nice and kind i surely appreciate them all. Special thanks so much to that beautiful lady sorry can't remember her name she gets out of her way just to get me a bottle of water so I can take my medicine thanks omce again.

  Brent Rodgers
3 years ago
Communication, communication, communication, in this area your dealership failed miserably through this whole process of repairing my vehicle and it wasn t till I called and complained that you finally started to let me know what was going on. If your dealership is striving to be the best then you need to concentrate on all points of customer service. Leaving the customer in the dark is not one of them.

  Larry Diederichsen
6 years ago
Had a appointment to check out my car battery charge showing low voltage. Battery checked out ok. Just needed to avoid short trips to aloud battery to properly be changed up.Received a 27 point inspection and a car wash all at no charge. They earned my future car service needs.

  Emma Vines
3 years ago
Tom helped me out a as a person whoknows some things about a car. Thecharges are expensive but my repairswere completed and if I had any problemswith repair I would returned to get itdone correctly. Plus, any suggestionswere given any other choices forme to decide. I know this is typicalfor any service dept. It just madeit simpler for myself.

  Laquandra Robinson
a year ago
They have wonderful customer service and they are quick getting your car in and out. I love this place!

  Christine Eckholm
8 years ago
I'm glad to fill this out because I love going to Witt for service, but I have an issue I'm not sure how I feel about. The brake light on my car has been coming on since last summer. It didn't stay on, but was on the majority of the time. I've had it in to Witt for a couple of oil changes, but the problem was not resolved or even noticed. Last Friday, I discovered that the brake fluid was EMPTY. I had just had an oil change that day, so I'm a little unsure of why that was missed. However, considering the problem, the brake fluid might have been refilled when it was there. The service that was recently done corrected this problem after I discovered the fluid was empty again after I had just refilled it the previous day.I always come to Witt because I like the service. I'm trying not to let this cloud my opinion of the service I receive, and I feel better now that I've had a chance to express my reservations.

  Harold Dickert
9 years ago
Archer is amazing. Your service desk was swamped when we arrived to pick up our car but Archer was still able to offer us excellent service as he multi tasked his way through the situation. I hope you realize what a valuable employee he is.All of your employees work well as a team.ThanksHarold Dickert

  Louis Paxton
5 years ago
Stopped Saturday morning to inquire about new model, Buick Regal Sportback..felt salesman, who was courteous enough, was disinterested. Requested a sales brochure, he was uncertain if they had them, and failed to offer me one. They have good overall service reputation, but I don't thinkI would return to shop there..plenty of competition nearby...

  lynn shaffer
7 years ago
So glad Witt found my problem...especially grateful they had a loaner for me since my schedule was a difficult one that day. The part wasn't available...but it came promptly the next day and I was able to keep the loaner overbite. The service was GREAT...friendly and prompt. The only gripe I have is that their prices are alittle higher than others...but can't get into others as quickly. Witt got me in based upon MY schefule and needs. I appreciate that. And I found a 10% off coupon that made the expensive work comparable to a competitor. Thank you.