Gerber Collision & Glass

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  C C
a month ago
There service is really bad. They said two/three weeks,it's going on five/six weeks and still haven't gotten it back. They send Tuesday and Thursday updates that really don't tell you what going on. Like your van is tore apart and we found a couple brackets broken. That would have worked for me but it took two weeks to get" sorry it's taking me longer it was a larger repair than thought. A week later after putting in the 2nd claim my van was totaled by the insurance company. Now they have the van apart, it's been a week and I'm still trying to get my van back that I bought back from the insurance company. Like I said before five to six weeks now and it still has not been touched....can you imagine how long it would take if they keep it to fix it. I would not recommend this company if it's your only vehicle...,..Alright took 6 weeks to get my van back and this repair shop broke things and tried to get my insurance company to pay for them.....bad business....They even left one of the broken parts on my dash so I could figure out where it goes myself....bad business.... they can't tell me a deer snapped off clips from the inside door panel. And here's the biggest thing of all My Tow Strap is missing and staple gun is missing out of the van.... Beware not a good place .

  JC Olson
a year ago
While the staff were friendly, and did their best, they get a 3, because if the front staff had not been it would have been a 1. They installed the wrong parts on my vehicle, if I had not noticed they would have just let me go and never said anything because either they were trying to scam or no one was paying attention to what was being installed. Then on top of it the part they installed was defective and needed to be replaced anyway. While they did correct their mistakes it did take more time away for me and the use of my vehicle. The work itself seems fine, paint and finish, but the front staff, mainly Beth, saved this overall experience.

  phillip prater
5 months ago
Just purchased car that was repaired at Gerber auto repair and the badge fell off. No wonder it fell off they repaired it with double sided tape. Avoid this shop they do horrible work. Also the paint on the door actually has air bubbles still in the paint. Update: spoke with manager today and he explained everything that happened and the employee that did the repair was removed. Very understanding and now I will try service with them in the future

  Alicia Rojas
a year ago
FIRST OFF, I WANT TO GIVE THE MANAGER, BRAD S. A 10 STAR RATING!!!!!!! !!!! For having the Most patience in the world! My son wrecked his Toyota Supra and caused extensive damage to the front end, which required almost 200 parts to be replaced! Due to his car being rare in this area, it took many special parts to complete the job. We worked with Brad for over 6 months trying to receive the parts we needed to get my son back on the road. Gerber staff were always polite, professional and Brad would call me with weekly updates on the repairs and status of ordered parts. He even tried to spare my feelings around my wedding and honeymoon time, so I wouldn t receive bad news of a tow company causing damage to the vehicle and part delays. . I never heard a drop of irritation in Brad s voice, not once during the entire six months!! I would highly recommend Gerber on Sternberg Road for your collision service repair needs. They have a lifetime warranty on their repairs. Also, Gerber previously repaired my bumper on another vehicle I own. Other places in town tried to say I needed an entire new bumper replacement. So, I would say Gerber is also trustworthy and offered me cost effective solutions for my repair. I will definitely use their services again and again in the future. Thanks Gerber and A Big Special Thanks to Brad!Services: Painting, General repairs & maintenance, Body & Trim

  Mindy Gorter
6 months ago
Set an appointment for an estimate. I told them there was excessive damage under the vehicle. I got there for my appointment and they said I would have to reschedule (over a week out) so they could get it on a hoist. Why waste my time with the first appointment when I told you it had to be lifted to see the damage.

  John Kellogg
a year ago
Being a younger driver and never having to go through a claim for full coverage was very simple with them. Beth helped me every way possible went way out of her way to help me! They have a great team! If i ever need body work I would bring it back. 10/10 they were awesome. I had a audi a7 that need some extensive repairs and I had a slight oil leak and they topped it off everytime they moved it just to make sure it was good. *Update was told I was okay to bring new rims and tires for a alignment and it was included in my progressive claim. I was actually billed for my alignment and wasnt able to get my car a week later and I had to pay out of pocket because of this. And to find out they cant even aline my AUDI because of there tools.Services: Painting, Body & Trim

  Karen Evans
2 years ago
I was so pleased with Gerber! When I was in my accident, they looked my car over even though they were minutes from closing, took pictures, and screwed it back together until I could get my car in. Once I was able to get my car in, the process was so smooth and the communication was excellent in regards to updating me with what was going on as well as communicating with insurance and my rental car place so that I didn't have to. They made getting your car repaired so so easy, everyone was super friendly, and my car looks great! I hope my car doesn't get in an accident again, but I'd be back in a heartbeat if it did!Services: Painting, Body & Trim

  Robert Huff
4 months ago
Repairs went smooth with no problems. I like how they gave status updates on the repair via text.

  Blake Newton
5 years ago
Great customer service and communication. I also think they did great work repairing my vehicle after we were rear ended. They took care of just about everything, making it easy for me. They also stayed in constant contact with me, keeping me updated on the progress. The only reason I'm rating them 4 stars out of 5 (instead of the full 5) is because of the amount of time I had to wait to get my vehicle in for repairs, which was completely understandable and out of their hands, especially during winter in Michigan. Overall, a great experience.

  Joseph Bainbridge
a year ago
5/11: Parts arrived broken. I give up.Update 5/5/22: Long voicemail left for me by corporate office. They also don't know what happened but nothing can be done to make this right. I received what amounts to "better luck next time."Oh yeah, I still do not have my parts.Update 4/26/22: Yes, Jessica did reach out and made two things clear: she doesn t know why I didn t get the parts and this definitely isn t her fault. Nothing has been resolved.My insurance company chose Gerber Collision for some small body work I needed done on my 2021 Elantra.*Note: there were delays in getting the work done that were not the fault of Gerber. They communicated these delays and are not the source of my negative review.*Once the work was completed, I was told two small parts were needed for the grill of my car but instead of coming back in, they would mail these to me "within a week", which was fine. Three weeks later, I received notice from the Post Office that postage was due on a package from Gerber Collision. I called Gerber for more information and was told "we will look into it" but received no call back. Giving it a week, I took more of my own time to physically drive to Sternberg Rd and present them with the Post Office notice. They were friendly and told me "someone will get back with you soon" but I still have not heard back.I contacted my local post office to pay out of pocket for the package, they were unable to locate it.All told, I have spent approximately 6 hours of my time/energy and gas trying to solve this issue. I make $49.23 an hour and my free time, of which I have very little, is important to me. As of today, Easter Sunday, I do not have 1) the parts 2) an apology 3) financial compensation for my time.I am sure the folks at Gerber at fine people and I will not say anything ugly about them. But this issue remains unresolved and has now become a burden to myself and my family. In the event this issue is resolved, I will be happy to update. -Joseph Bainbridge

  Jessica Vaglica
2 years ago
I was extremely impressed with the level of customer service I received from start to finish! I visited the Muskegon, MI location on Sternberg. I received constant communication about the status of my car. My car was done earlier than anticipated so that was a bonus. The repairs seem to be flawless. They even cleaned front floor mats and the cargo area mat! I will use Gerber again in the future if I have the need and will highly recommend them! Thank you all for a job well done! You are appreciated!Services: Painting, General repairs & maintenance

  Justin Herder
2 years ago
I had a great experience with Gerber collision. They fixed a dent near my third brake light on my Tacoma and they also repainted my tailgate where there was a scratch down to the metal. They did everything in a very timely matter and called with updates every week to let me know how things were going. I received my truck once it was finished and they not only fixed it but also detailed and buffed all the scratches out of it! Services: Painting, Body & Trim

  Carrie Hagen
5 years ago
Very happy with the service we recently received at Gerber. While the insurance company unfortunately decided to total our vehicle, Gerber was friendly and kept us informed every step of the way. They worked with us to keep our vehicle until the audio equipment could be pulled out, and quickly jumped the battery when we went to get it for the final time. Thanks for the great customer service!

  Lex Hall-Bacon
a year ago
omgosh where do i even start this shop completely ruined my trust and service after the outstanding amounts of work their new estimator, Jennifer, put in to my insurance company of her judgments that were only based on the judging of my car (mind you which is why i wanted it serviced by them in the first place), then her judgments of myself and who i am, she reported false claims of being suspicious to her opinion..? i ve never EVER in my life felt like this place didn t want my business. the judgment i felt by her considering i am a black woman with a car that needs paint work done. mind you i was waiting for an appt with them for 6 months after speaking to their former last estimator Ulie who gave me the best service and the most comfortability (rip to him ). his passing has placed Jennifer in charge and upon bringing my car into the shop for my appointment (6 months later) she decides to re open the estimate and proceeds with the above described behavior. absolutely unprofessional and speaks to her true colors as she made it personal and not about business. disgusted.

  Brian James
5 years ago
Gerber has locations across the country, so it s safe to say the rating of each shop is a huge reflection of the staff at that location. This location is staffed with absolute professionals. I ve mainly worked with Brad...he is top notch. My interactions with everyone from the receptionist all the way up to the regional manager, Jason, have been outstanding. My 2016 WRX has been in the shop twice and both times I have left knowing these people value my business and truly want me to leave as a happy customer. They go above and beyond to make sure your damaged car is made whole. Can t recommend this shop and it s staff enough. 5 stars for service and I owe them a huge thank you for the empathy they deploy. Excellent job!

  Zachary Hamilton
3 years ago
Team provided great customer service and made the repair part of the insurance claim process as painless as possible. Completed repairs quicker than expected. Did a great job matching paint color on vehicle.

  Brian Fett
4 years ago
This a a very dishonest shop that you should avoid at all costs! They asked for authorization to give me text updates and then claimed that it was authorization to begin work on my van. We initially discussed this and the manager Jamie said this was on them, I offered to meet them in the middle on cost and he said he would get the numbers together and get back with me. He never called back so I followed up later in the day and he claimed that he never said it was on them and that they would be billing my insurance directly. They tried to keep me entirely out of the process of repairing my vehicle, robbed me of the opportunity to get other (more correct) estimates, and then proceeded to screw me out of $800 for a $200 part. They are the worst kind of cheats and liars out there! Stick with your local body man who doesn't bother playing the insurance game to scam you!

  Shane Wimer
4 months ago
They do not repair seals just replace glass.

  David Tubergen
7 years ago
My 2012 Legacy was given back to me in such an amazing condition, it was identical in condition to the brand new 2017 Subaru's next door. ABSOLUTELY FANTASTIC, Will reccommend to family, friends, stranger's, anybody who is looking for premium quality work! The work is guaranteed for as long as I own the car!!!

  Richard Schmidt
8 years ago
Excellent job repairing my Z4 BMW. Courteous staff and very accommodating taking me home and picking me up when the car was ready Jack kept me up to date on the progress of the fascia and deck lid repair completing the job on time, on budget, and with a perfect paint match, Also, car was spotless, inside and out when I picked it up. Would highly recommend them.

  Amy Paquin
3 years ago
I LOVE working with Gerber! They were professional and friendly, gave regular updates, made clear all expectations, and Zach gave me wonderful customer service! So glad I chose Gerber for my repairs!

  Chris Duffy
2 years ago
They were flexible with my schedule, and very helpful despite knowing that likely I wasn t going to use their services. You win some, you lose some . In the event that I need to take my vehicle to a collision Center, they will be my first stop.

  Tyler Liu
6 years ago
These guys really should get a 5-star rating... But my personal experience forces me to rate them lower.Their skill and ability to do collision repair is EXCELLENT.Their customer service is EXCELLENT.The quality and ability of their painting and paint color matching was FANTASTIC.The quality of the aftermarket parts they chose to use to complete my particular job, was HORRIBLE.(For my collision repair job, and for my personal experience) the aftermarket bumper they obtain was NOT an original manufacturer part. It was painted very well. It was installed evenly. But because it wasn't OEM, I had 1/2" - 3/4" gaps were there shouldn't be any at all (in the rim well). This does cause water issues when driving. I noticed the gap BEFORE picking up the vehicle. But nothing could be done on their end.My conclusion, if you are getting OEM parts, these guys are DEFINITELY your go to collision repair shop. They really are that good. But beware. If your repair doesn't get OEM parts, just be cautious about your results.

  Ed White
7 months ago
I took my truck in to get an estimate and it s been two weeks and I done called up there twice to no avail the lady still have yet to get back with me I m highly disappointed

  John Haynes
3 months ago
Very poor service went in for an estimate a month ago did not get a response .

  Joshua Alekzandor
2 years ago
Customer service was fantastic. They kept me updated regularly via text and handled everything directly with my insurance. VERY glad I chose them.

  Paul Shibley
3 years ago
Great job, Zack and team! My 4Runner TRD Pro s deer damage is gone and you were $75 under the estimate. Thank you!Service: Body & TrimService: Body & Trim

  Terri Nelson
4 years ago
Just dropped off the car, haven't picked it up yet. They have to keep the car for a week. They do however, offer a discount on a car rental thru Enterprise which is helpful.

  Scott Thielbar
9 years ago
Took my Infiniti there for front collision damage and they assured me they fix these kinds of cars "all the time." Took several trips pointing out things they missed. Save yourself the trouble and take it to the dealer.

  Sariey Bower
6 months ago
Had my car for a month and still not finished.Service: Body & TrimService: Body & Trim