Betten Muskegon Chevrolet GMC Cadillac Buick

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Diane Grill
a month ago
I bought a 2020 Chevy Blazer last month. Stephen Douglas was a great help to me as I had some strict criteria we had to met. It's a great car. I love it. In fact, I'm up north with "Ruby" at present on a little road trip. Good times!! Look for Stephen to help you out.

  Kumasi Mack
3 months ago
Brock was very professional and knowledgeable about the vehicle I purchased. One thing I admired the most is his honesty. I felt like he wasn t just trying to sell me a vehicle. He was helping me make the best choice with the options I had.

  Megan Fretty
a week ago
I always thought I'd remain a Subaru Mom, but I honestly could NOT be happier with my new Trailblazer! Who could say no to AWD, space-age technology, and a gorgeous blue?!?KaCey at Betten took the very best care of me, working with all my preferences, payment restrictions, and lease-end coordination. He made himself available at anytime of the day for questions, etc., even on his days off! ...Although, I'm far too kind to even consider such hospitality. (KaCey you cannot promise these things to people!! You can never take it back! Enjoy your time off! )Thanks again, KaCey and the Betten team for making my leasing experience as painless as possible (you too Ethan!) and a huge thanks to Keith in finance for your help and flexibility!See you in 39 months! BEEP BEEP!!

  Jamie Franks
a month ago
My husband and I purchased a car yesterday (2024 Honda CRV) and I wanted to share our experience. Justin is our salesmen he did amazing job being patient with us, this last month. I will make sure I will tell everyone about how Justin made this experience very easy and enjoyable. Tony the sales manager same thing. He listened to us, made us feel comfortable in our decision. This definitely did not feel like a sales/business at all. Thank you again!

  Allyson Boomsma
a week ago
I had the most amazing experience with Andrew. He is full of knowledge and was eager to help us anyway that he could. Ethan was our salesman, and he was also very helpful with every step of the process! We will be back!

  Jakob Kiracofe
a month ago
BEST car buying experience in my life, this is my 13th car and I am proud to share that STEPHEN DOUGLAS is the CAR SALESMAN you want to come see here! I enjoyed options and details on cars that I was interested in and A professional and clean experience while I made my purchase! From the test drive to leaving the lotIn my new car, I was confident because of Stephen s ability to make the process seamless and STRESS-FREE!!!It has been about half A year and my car is dependable and this dealership is always here for me when I had questions or needed A wash or regular maintenance!The best experience with STEPHEN DOUGLAS AT BETTEN MUSKEGON CHEVY, GMC, CADILLAC DEALERSHIP!Finally A car salesman you can TRUST!!! 2015 Cadillac XTS Premium AWD

  Dylan Skorupski
3 months ago
I had the best experience buying a car with Ronnie. He was awesome through the whole process. He made everything super simple and easy to understand. He was also straight to the point and did not waste our time there. We will definitely be going back because of him and the buying experience he gave us.

  Chris Martinez
a month ago
WATCH OUT FOR THIS COMPANY while buying a car back in April I told the salesman the most important thing to me was making sure I had a full warranty on what ever I ended up buying. Well let's fast forward 10 months to today, I have a wheel bearing going out as well as a small oil leak and bad breaks with warped rotors, which I brought up before buying the car and they said they "cleaned" them up for me. Well I brought it in to get that warranty work done just to find out absolutely nothing is covered and that I got the bare minimum power train warranty.. I was told it was bumper to bumper coverage just like I had asked for. And then they asked me for $4000 to fix everything lol I highly recommend going else where for a car as these salesman are shady and only care about making a check. However if you do choose to go with these guys MAKE SURE YOU HAVE FULL PROOF OF EVERYTHING as our appointment went past 5pm and I was being rushed to sign everything and get me out the door

  Hayden Phipps
a month ago
Curry is hands down the best in the league!!! He helped me walk through the process of UPGRADING my vehicle no one else will have my business

  Brandon
a week ago
So here s my review. My transmission got replaced by someone I can trust at betten but at my expense. which I am not happy for at all, it had been misdiagnosed 4x over the course of 3 years I am in contact with General Motors as to the appropriate next steps. I want everyone to know the frustrations I have with betten baker of Muskegon. Their customer service is absolute garbage and their mechanics at the time of 2020 were careless and overlooked a major issue. I put my trust with my car that I paid close to $30,000 for in their hands I not only put my trust in them with my car but also my life as well as other s both in the car and on the road. All the trips I should have taken and the enjoyment I should have gotten out of this car for how new it was, I wasn t able to experience that due to my own fear, which was validated that something was seriously wrong with it. got my first 2019 malibu brand new June 2019. The car was a birthday gift to myself for working too damn hard. I had to unfortunately get a new malibu August of 2019 due to the computer not programming to the car itself which completely was out of my control. I got that car August of 2019 and had to unfortunately bring it in July of 2020. 11 months after having it, I felt issues with hesitation, and loss of acceleration. They had the car for a day and said nothing was wrong and returned it. Then continued to have issues and I brought it back in October 2020. Same issue as described and same outcome, no issues, car is fine, no lights and it was returned. I tried to wait it out, self troubleshoot for a bit, made sure to put nothing but mid grade fuel (suggested) new cabin filter, fuel additive to clean any possible buildup or deposits, with no resolution. Then the next month in November I bring it in again for the same I thought maybe the issue was the AC unit cause it was bogging out when AC was on. They found AC is fine and car is fine and it was returned. After 3 attempts I felt like I was going crazy, maybe the car is fine? I waited, I tried and tried and thought maybe this is just the CVT transmission, they told me this was normal for a CVT transmission. Then here it is 2023 and I feel like it s 10x worse but can t afford to get it in and finally in 2024 I decided to bite the bullet and bring it in. January 10th, they test drove it and what do you know, no issues. Car is at 100% fine, nothing felt by technician and no codes So I tell them to keep it, drive it another day. January 11th comes around, they drive it for 7 miles which I have evidence of, as I m able to track my car anywhere she goes. They call me that afternoon, nothing is wrong with the car, everything is fine, please come get it. I tell them to drive it more, needs more miles driven for it to act the way it has been. January 12th rolls around which is Friday, yet again they drive it but for a whole 15 miles this time and they call me to tell me yeah the car is fine YET AGAIN. One of the mechanics says to the advisor that was assigned to my car, hey let me take this car home for the night to see if I can feel what s going on. The next morning Betten Baker calls me to tell me the car needs a new transmission .. This was the reason I brought it in back in 2020 3x And for an advisor just Friday morning to drive the car and tell me there is nothing wrong, to not even a whole 5 hours later, another mechanic driving it home Friday night to come into work and tell them there is something seriously wrong, and it ll be 6,000 because it s now out of warranty (by 7,000 miles) and it s on me because I didn t bring it back into them since 2020. I have had help with half of the payment to get the car fixed. Still managing to put a smile on my face because now I have to get rid of my car because of Betten Chevrolet Cadillac GMC Buick failed me as well as my car!! When I tell you I am far from happy with this business and I would never send anyone there again! The customer service I got yet again was far from par. I will never purchase from them again.

  William Van Timmeren
2 weeks ago
We were greeted in the first moment we arrived at the dealership by Jon. He was so personable and friendly, it felt like we were dealing with a long time friend. We told him what we were looking for and what we could spend and he made it happen, with a little help from Andrew, the manager. I typically don't look forward to the car buying process, but Jon and the sales staff at Betten Baker made it an absolute joy.

  Jessica Burt
2 weeks ago
10/10 most definitely recommend lol had a great experience and got a great car.

  Kristen Turner
5 days ago
KaCey at Betten GM is amazing! Along with the rest of the team. They really work with you and have the customers best interest in mind. Definitely will keep business with them and refer them to everyone I know

  Torie VerHulst
a month ago
Car Guy Curry was very determined to get me a car he didn t stop until I had something suitable for my price range and monthly payments. He was honest and helped me as much as he possibly could I loved the experience. Thank you curry !

  Kyle Stewart
3 months ago
First time buying a vehicle from a lot and I could not have had a better experience! Upon arrival, my wife and I were immediately greeted by Owen and he made the entire process easy and enjoyable! Thank you Owen for all of your help and we love our new vehicle!!

  Blake Dalson
2 months ago
Thank you Jason Chester for always being a stand up guy! Look to doing business with you in the future! Hopefully we can get something to work here real soon. I ll be looking to buy that 3rd truck from you in the days to come. Thanks for the great service and always trying to get me the fairest deal you can. If I could I would give you more then 5 stars !Thanks,Blake

  Tricia Marihugh
3 weeks ago
My experience with Betten was over the top! A+++ I enjoyed everything! The staff was fun and helpful. I had Jonavin help me and he went above and beyond to make me feel good about my purchase and spent time explaining car features etc. I highly recommend Jonavin to help you find your next vehicle! It was a pleasure working with him! I will be back and will be sending friends/family your way. Thank you!!

  Addison Douglas
a month ago
If you are looking for a vehicle Stephen Douglas is the guy to see. Incredible service and he helped me get 5,000 of the initial price of the vehicle. Thanks for helping and I will definitely be coming back.

  Melissa Fialek
2 months ago
Robert Housely is top tier when it comes to customer service and care, I would recommend him over and overHe will go above and beyond to get you what your looking for just like he did for me and has done for my friends and family

  Dan VanDam
2 weeks ago
BETTEN CHEVROLET in Muskegon, Michigan must be one of the highest price auto service places anywhere!I just paid Over $1,460.00 for an oil change and filter and to have a coolant line replace for the transmission and the Motor oil coolant line replaced!I feel robbed, taken advantage of and I feel like an idiot! Never, ever again will I even consider bettens of Muskegon. IMO it's a RIP OFF! At leastI'm smarter for it now. I will warn everyoneI know and beyond! IMO (strong opinion)don't go there for any repairs! Other things they priced out for me would have been almost $7,000.00. No joke!Another certified repair company in town quoted $1,300.00.If you go there after reading this then you deserve to pay their ridiculous prices!BEWARE! YOU'VE NOW BEEN MADE AWARE!

  Josie Machovsky
2 months ago
Robert is seriously one of a kind car salesmen, he goes above and beyond for his customers and he ll do whatever it takes to get you in a better vehicle! He s patient, kind, goes out of his way (even offers to buy you lunch) and funny which makes the whole car buying process smoother! You will not regret going to him!

  Dan Manino
4 months ago
I ve personally got to work with Robert Housley. This guys brings 100% energy and a great attitude. Knowledgeable about what he s doing and feel that he gave us the best deal that he could. I highly recommend him to anybody looking for a vehicle new or used. That s my car guy!

  Ashley Ennis
3 months ago
I recently bought a 2019 GMC terrain from Ronnie. I will say he made this process for me very simple. From the few other times I have purchased cars through other dealerships, it was not as good as this time. I would highly recommend going through Ronnie for any car buying needs!

  Jessica Short
2 months ago
Stephen Douglas, your kindness goes a long ways. Thank you for finding a safe van for my children and I. You were genuine and I really loved how you took time to make sure it was exactly what I was looking for. I value that you care to make sure families are safe and secure. Thank you

  Kayla Tanner
4 months ago
"I wanted to express my sincere gratitude for the invaluable guidance and information provided by Stephen Douglas. His exceptional professionalism and unwavering helpfulness greatly aided me in navigating through a significant decision. His expertise not only instilled confidence but also made the process notably smoother. I eagerly anticipate making my purchase with him, reassured by his guidance and support in this important decision-making journey."Thank You Stephen Douglas

  Bree Noel
10 months ago
Always fantastic customer service from jonavin! He got me into my new car and has kept open communication if ever needed! He has been extremely caring and helpful throughout my entire leasing experience! Will never not go to betten!

  Jim Vanbrocklin
4 months ago
I've worked with Robert Housley on past vehicle purchases and will continue to go see him anytime I look to upgrade! Great guy who goes above and beyond when trying to get the customer exactly what their looking for. If your stopping in ask for Rob, honest guy and one of a kind.

  lakeya sargent
3 months ago
Upon my arrival I was greeted by Owen Sweez. Owen was very professional and made me feel very comfortable while waiting on the financial department. He provided me with great options of vehicles that would be suitable for me and my family. Thank you Owen for helping me purchase my GMC.

  Chrisma Sellers
5 months ago
Jason Chester went ABOVE and BEYOND for our family! We had purchased a vehicle and had multiple problems, traded it in and purchased another with multiple problems, and the final straw it not starting after having it back only a week from service. Jason went out of his way to bring us another vehicle option and helped us get our vehicle jumped, started, and safely back to the dealer. He then gave us time to check out the vehicle he had lent us. He was able to make us a GREAT deal that fit our budget, a trade-in value that was excellent, a new set of tires (as we had just purchased them on our previous one), and a AWESOME warranty that will protect us in the future! He was positive and helpful through the entire experience when he could have been negative and frustrated with us. He listened to us and showed respect for our finances and family. Smiled and shook at the end of the deal. Thank you SOOO much Jason!!

  Kaitlyn Budy
3 months ago
Buying a car and finding the right one can be stressful, but Ronnie Skorupski was amazing to work with. He took the time to help me find the right car, I was so pleased with my first experience that I bought my second car from him as well. Happy to have someone I can trust to work with!