Glass Doctor of Monroe, MI

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Cheryl McIntyre
2 months ago
Thank you to Cody, Josh,and Tommy for such a wonderful job of recently hanging all the mirrors in my house!I highly recommend the Glass Doctor if you need mirrors. They worked quietly, cleaned the newly installed mirrors, and left their work area spotless. I wish I could give more stars!

  Angela Reese
3 months ago
Filed insurance claim on New years day, got me in to replace my windshield 3 days later. Super fast, only took them an hour. Office staff was very friendly and helpful.

  Dennis Merlo
6 months ago
Very responsive company. On initial phone call, Rob connected me immediately with my insurance company to settle claim info within minutes. Service was fast and workmanship was good.

  Richard Fitzwell
11 months ago
Good price but over glued and got it on my dash and a- pillers trim don't cover glue. Now I have to repaint my dash because I chipped it trying to get it off

  Denise Tigney
8 months ago
Excellent service the windshield was replaced quickly and professionally. Getting a quote and setting up an appointment was a breeze. Great prices and excellent service! I totally recommend their service!

  Kasey Pierce
a year ago
All I can say is WOW! I needed my windshield replaced and just happened upon Glass Doctor because it was local. Boy, they were fast! Only took a few hours and it was a very reasonable price! The staff is incredibly polite, treats you like family. I will be singing their praises for a long time!

  Thomas Fox
2 months ago
Quick replacement of a cracked windshield. Staff was really helpful and pricing quite reasonable.

  bill kowalski
2 months ago
good work with good people and were$100 lower than Safelite

  Steve Reese
10 months ago
Cody came out and replaced my windshield on my f-150. He did a great job. 45 minutes and he was done. Very pleased! Thanks guys!

  James Wagner
a year ago
Did a great job on our Toyota sienna windshield. Quick with an estimate. Scheduled and showed up on time. The installer that did the work was very professional, helpful and efficient. What a convenience to have them come to the house for the work. Highly recommended.

  John Bakarich
10 months ago
The installation of the front windshield glass was obviously defective, gien the 3 to 5 mm gap between the windshield glass and the windshield molding.I spoke with the Glass Doctor individual by the name of Rob, while simutaneously having USAA's Safelite glass repair representative (who is an exceptionally nice and competent guy) on the line.Rob would not allow me to complete even a sentence without speaking over me. In the 3-way phone call Rob seemed to be suggesting that he was going to hang up the phone after I asked him to please not speak over me.In my opinion and based upon my experience, I would not recommend this franchisee to my worst enemy.

  Ryan Michael
a year ago
Rob at Glass Doctor of Monroe was incredibly knowledgeable and helpful every step of the way. He took the time to answer all of my questions about the glass going in my vehicle and was even able to get me a mobile appointment at my location the same week I called for help. I highly recommend this location if you re in need of auto glass in SW Michigan. They re the best and stand behind the products & services they provide!

  Scott Hebert
a year ago
I had an issue after getting a new windshield put in my truck. I called the manager, and he fixed the issue and made it right. This is what great customer service is all about. I would definitely recommend them to friends and family.

  Jeffery Boudrie
2 years ago
Another company refused to do the work. Apparently they didn't know how. I drove passed the store and noticed that Glass Doctor does residential work too, so I called. They came right away, measured the window and ordered the glass. Once the glass came in they installed it without any problems at all. They we're very professional, very polite and respectful of my home. They cleaned up after the job was done. I will definitely call them again if I need to.

  Angelique Mcintosh
a year ago
For some reason, this is showing up under my granddaughter's name. This is Karen Gamber from Monroe and my husband and I had all our windows replaced in our recently purchased home. All our windows had broken seals and the windows looked foggy and had moisture in between the panes. Josh from Glass Doctor, did an incredible job from the first visit to the last. Very professional and excellent customer service skills. If I had more windows to do, I would definitely call Josh at Glass Doctor in Monroe. Way to go Josh!

  16785478
2 years ago
Very disappointed with the lack of communication from this company. Ten days ago I had two shower doors measured for glass doors. I was told to expect a quote in two days. Almost a week went by and I had heard nothing so I called and was assured the tech would get back to me and explain the delay. Four days later no call so I called again, they said they would text the tech immediately and he would get back to me ASAP. Guess what? No phone call. Time to look for another company that wants my business. Too bad, I really wanted to support a local business.

  Michael Jelski
a year ago
Highly recommendThey came to house on 6/3/22 to put in a new windshield on a 2010 Chevy Aveo.The price was very reasonable, way better than what Safelite quoted. The installer was professional, friendly and quick

  Mary Morency
2 years ago
Rob was amazing! Pretty much guaranteed that I had insurance coverage and took the time to show me that I did. They re an authorized dealer for my insurance and the deductible is waived! Love this!

  Adrian Garcia
3 years ago
The price was fair and my car was done in two hours. I will call them again if I break my windshield. Last 2 I've had done were with safelight and they didn't do a good job at all. They had to come back because wind noise was going in my suv. They messed up my rubber trim and said nothing.

  Gary Jones
a year ago
I had an appointment they were on time they did a great job fixing my car window and I was out in 2 hours because it was raining and they wanted to dry around there and it went well I'd recommend it to anybody

  Angie Hall
2 years ago
If it wasn t for Mark, I would have ranked these guys much lower, after having a bad installation, and a bad phone experience with an employee who purposely ditched me because I called too close to 5p (He put me on hold 3 times and then sent me to the after hours line - Not cool!). But if you re lucky enough to work with Mark, he s very responsive and customer-focused.Service: Auto windshield replacement

  Jeff Whiteside
a year ago
Our vehicle came to them after a long journey. Windshield was cracked,back window shattered.No care was taken when repairs were done, glass EVERWHERE. Seat belt broken, glass in car seat in a different row, clips broken on car, Windshield is still leaking.Avoid them at all cost.Thier response. It's our fault.!

  Lynne Hency
2 years ago
The staff here were so friendly and helpful! Great quality workman s ship. I was extremely pleased doing business with them. I would highly recommend and definitely would return if need be

  Emily Spotts
2 years ago
They replaced my windshield for me. It really meant a lot to me that they re-adhered my remote start to the windshield, re-hung my rosary around my rearview mirror, and put my stuffed Dalmatian back on the top of the mirror. Past windshield replacements elsewhere did not do ANY of this, which actually ended up being really inconvenient as the remote start would fall off and send my stuffed dog flying into my face as I drove. THANK YOU Glass Doctor of Monroe for being so caring!Service: Auto windshield replacement

  Angela Williams
4 years ago
I needed a window repair and Glass Doctor offered the quickest turnaround time of 5 to 7 business days. A technician came out within hours of my initial call to measure replacement double pane glass and put up a temporary barrier until the repair could be completed. The person who answered the phone and coordinated the repair process, Jennifer, was easy to talk to, friendly and helped me to get the broken window repair scheduled and completed within the specified time frame. Thank you so much for your help. Warmly, Angela Williams

  Theresa Ludwikowski
2 years ago
Called Glass Dr. Monroe MI to get my windshield repaired. The services were great, fast and the employees were all very courteous. Will definitely suggest this team and store to everyone I talk with.Service: Window repairService: Window repair

  Linda Hester
2 years ago
We were told we would get an estimate the day after they measured.Three weeks later no estimate after multiple calls to the office. Many promises to return my multiple phone calls. No one ever called back! Poor way to operate a business.

  Robert Brockschmidt
2 years ago
Called around and couldn't even get a glass shop on the phone company's had me on hold over a half an hour and Safelite did a windshield for me before that literally fell out so I figured I would give glass doctor of Monroe a try and boy am I glad I did they answered my call immediately helped me with getting authorization through my insurance and put a new windshield in my vehicle the next day if you need any glass work done on your vehicle STOP calling around and wasting your time glass doctor of monroe is the best thank you for being professional and fast

  Joelena Freeman
a year ago
There s a lot of pros to glass doctor the number one being always got to speak to a real person no automatic callers, cheap prices and great quality work :) also located all across Michigan so they can do work pretty much anywhere!

  Sarah Clouse
2 years ago
Customer service was amazing! Very friendly employees. I had a hard time finding a glass company to get my glass issue taken care of quickly and they were able to get right on it. I highly recommend this company for any glass needs!!!