A-1 Auto Center Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  James Osment
4 days ago
I went there today to get my vehicle ready for the summer travel season. They changed my oil and filter and serviced my PTU unit. They also did a brake inspection and replaced my rear pads. Very friendly and knowledgeable staff I will definitely be back.

  Phil AKA Flipper
3 weeks ago
First time getting work here. Staff is very friendly. The waiting area could be a little more inviting for customers waiting with vehicles (like TV and/or some kind of beverages). Compared to other service shops in town I will definitely be back, for any service that my regular shop can't perform.

  Tracey Michels
a week ago
Highly recommend this auto shop!! Fast, friendly and affordable. Adam is fantastic. Would not take my vehicles any place else!!

  Liam Choi
a week ago
if A-1 was a cardiology practice, id be comfortable letting them perform surgery on my heart. I do not advise this though, they probably dont have a license for that.

  Matthew Valentin
6 months ago
Amazing place to come if you need car repairs done in both a timely manner and for a really good price. Everyone that works here is extremely knowledgeable, friendly, and honest. I've been giving them service for about a year now and have never been dissatisfied. Making an appointment over the phone is usually your best bet for getting in at a good time.Services: Electrical repair, Air & cabin filter replacement, Exhaust, Auto engine diagnostic, Auto engine tuning, Auto brake repair, Tire rotations, Wheel alignment, Auto emissions testing, Vehicle safety inspection, Oil change

  Jeni Rein
8 months ago
It was an absolute pleasure to meet the ladies at female-owned A1 Auto Center. Heather, Brandi and Judy. @A1AUTOCENTER I had my vehicle looked at by a shop located in flat rock who quoted me several thousand dollars for an entire replacement of rack n pinion power steering system... BIIIG BUCKS! Wanting a second opinion and feeling something was off (way off) i found A1 Auto Center on Monroe and Friends Group on Facebook and brought it in. I was very attracted to the fact they cater to women like myself that might not be over familiar with the inner workings of a car. We NEED more businesses like this that look out for their own community.They got me right in and after an hour, the tech came out with an odd look on his face and said "I don't know why that other shop wanted to replace the entire rack n pinion, we can only find a leaking power steering pump. At best it might just need some new hoses. At worst it needs a $500 pump and that's it!!" First time visiting this shop and they've saved me several thousand dollars already. That's a lot of money.Why do some of these other shops find women as easy targets to rip off? HOW is that a good business practice? He ended up losing a ton of business with that poor decision. Not only myself but others that get caught up in that scam. Im sincerely disappointed we have shops out there that feel this is acceptable. Its not!Especially now with this insane inflation amoung us?A1 Auto Center's motto is WE'RE LADY FRIENDLY and I AM LOVING IT!Corner of Telegraph and M50 Custer in Monroe, MichiganTHANK YOU THANK YOU THANK YOU

  Kimberly lake
2 months ago
Trash customer service. The miserable woman who answered the phone had an attitude as soon as she answered and then acted ignorant about my questions. She shouldn't be allowed to communicate with the customers.

  James Brockway
7 months ago
Great all the way around. They were able to work with my schedule and both the ladies in the office and the mechanic was great and even showed me my faulty fuel lines he replaced .Quality work and fair price, highly recommend.

  Wanda Filhart
8 months ago
I'm grateful for coming here! I was helped with a suspension problem. A clucking noise coming from my front end. I talked with Heather and she added everything I told her about what I felt was wrong with my car to my notes which was super helpful. I got my car back, fixed, with a low price. Thank you A1!

  Christee Regalado
5 months ago
Great people. Honest work. Reasonable prices. I trust them.

  Thomas Hale
a year ago
Extremely pleasant people, I waited for my vehicle. They were very prompt. Told me ways to save me money. This THE MOST customer concerned buisness I have been in. For the last 30 years. Also offered to follow up if needed.

  Kelsey Trevi�o
a year ago
They are so kind & amazing I'm a single mom who depends on my car for work & they worked with me & gave me an extremely reasonable price & didn't take advantage of my lack of knowledge & got it done fast. I 100% recommend them & will be using them from here on out thanks again y'all

  Matt Lucey
2 years ago
Made an appointment, dropped car off the night before, they inspected the issue and called within 1 hour of them opening. Much better than going to any of the dealers around here where appointment times are not followed. Will continue to use them. Prices for repair were great also.Highly recommend

  Dave Osborne
3 weeks ago
Honest and knowledgeable. Good people

  Ronnie Cooke
a year ago
I thought the ladies at the desk were very professional and seemed to be highly knowledgeable about the car and even though I didn't have my car serviced there they told me where I could have it serviced but to be honest if I have anymore car trouble that is the place I'm going to go

  Rod Crisman
5 years ago
The ONLY place to go for car repairs! We have been using them for multiple vehicles over many years, I always trust them, their work, and their quoted prices. The wonderful staff is friendly and personable, and they always give you a detailed report and estimate BEFORE they work on anything, and they really understand that people's cars and trucks can not be sitting for days, so they work as quickly as they possibly can to finish it, finish it right, and yet never using shortcuts or doing shoddy work. These people are all great. I'll continue to take vehicles there until they close the doors and retire!

  Jeff Hope
5 years ago
Prices are the only reason for 4 stars. Don't get me wrong you get what you pay for and the girls at the front desk are very nice and knowledgable. Correct part and repair first time every time, I just don't like the hit to my savings account. Worth it I guess to prevent frustration.

  Jeremiah Boyd
3 years ago
Excellent service. They diagnosed my 2001 S10's failure to start as a failing battery and found some possible problems with the battery light being on as well, offering to investigate the issue further without charging me unless I authorized more tests.Thank you for being honest!

  Michael McNally
a year ago
by far best place in monroe to take your car in for work.soon as you drop your car off the women in the front are very friendly n know alot about cars and want to help you get your car back on the rd asap.the best Mechanics around here that I've ever took my truck too they have always done me and my family right everytime .thanks a1 for always doing a great job with our Is vehicles.

  Bill McGraw
3 years ago
My initial contact was unpleasant. I requested a battery replacement and was told that it would be next week before they could get to it. I was also told that that maybe I would be quoted a price for the new battery by tomorrow. I felt as and if future communication would be difficult and undependable and chose an alternate shop as a result. As an out of town visitor stranded with an inop auto, I had already sustained much difficulty and expense returning home with an entire weekend consumed by a trip that should have taken two hours ...and admittedly was out of patience. I just wasnt ready to begin another hastle that could last for another week.This is not a comment on the quality of service as this was not experienced, only a comment on my impression of the customer service attitude at A-1. I hope your experience is better than mine.

  D CardilloD2A4Life
2 years ago
Everyone here are very nice, prompt and experienced and reasonably priced. I have taken my ma car there for a few years and do not have any complaints, would never go anywhere else!

  Raymond Leck
3 years ago
They are very professional, not ridiculously costly. I honestly can't remember the last time I took any of my cars to a repair shop and have gooten my vehicle back same day. I'm very satisfied, I would recommend A1 to anyone looking for honest work. I recently had an engine mount replaced on a 06 grand prix gt.

  Annette Maurer
6 years ago
I've been going to A-1 for over 30 years now. I feel the staff is very knowledgeable & family friendly. There are numerous employees that seem to be "lifers". That alone says something. It's nice to go into a facility and see the same employees year after year. In my opinion, A-1 Auto Center is top notch.

  Kimberly McNeil
4 years ago
I am from Michigan and now live in Ohio. My alternator went while visiting and ended up being towed to A1. They handled all the warranty details, kept me informed and even arranged so I could pick up my car after their normal business hours. Very happy with results and service.

  Matthew Beumel
a year ago
The only place I take my vehicles to. Very knowledgeable and great prices. I would recommend them for any issue with your vehicle.

  Robert Cappello
5 years ago
Excellent service. Relative was traveling thru town and car broke down. Staff was very accommodating and with reasonable cost. They spent quite a bit of time but charged just the basic fee. Thanks A-1!

  Captain America
a year ago
Little pricey. Communicates well. Great diagnostics. Would recommend and def come back.

  Sarah Rose
4 years ago
Straightforward and honest. They do a great job, let you know when you need to maintenance or can get away with it for longer. Easygoing and very friendly. I highly recommend.

  Obed Clemente
3 years ago
Professional customer service. Asked them varuous questions about a previous repair and they went straight to my car, lady in front counter sent one of their mechanics and a supervisor and the first fixed the issue, the supervisor was very courteous and explained to me what was in his opinion the second issue i am having and what to look for in the future. Lady at the front counter, enjoys her line of work you can tell right away she organized these machanics to help me. A-1, the Rolls Royce in auto center services.

  Jairus Banks
5 years ago
THE WOMEN AND MEN THAT WORK HERE HAVE HORRIBLE ATTITUDES THEY DO NOT HAVE THE CUSTOMER BEST INTREST AT HEART I WILL NEVER STEP FOOT IN THIS PLACE AGAIN!! the lady who answers the phone was extremely disrespectful to me the last phone conversation we had about things on my vehicle that needed to be fixed which were related to previous work I ve had done there & that SHOULDVE been told me / expressed on the countless of visits I ve made there to get work done but NO the same issue I took my vehicle in for in March 2018 is THE SAME ISSUE IM HAVING NOW and they have no type or remorse or understanding in the situation AT ALL! I m aWORKING COLLEGE student who is just trying to keep the car that I have running for as long as it can and have PAID FULL CASH for numerous TIMES I ve gotten work done here and all in all I AM DISGUSTED AND COMPLETEY OUTDONE AT THE AMOUNT OF MONEY I WASTED ON WORK THAT they claimed was fixed on my car horrible horrible experience