Garber Midland Body Shop

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  shawn lewis
6 months ago
They called and said my car was finished. I tried to pick my car up, the hood ajar light was on, it was low on coolant, parts were missing, the windshield solvent was applying to the wrong windshield and parts were broken. I took it back in with a lost of things that still needed to be fixed and received a call that it was fixed. I stopped in to see pick it up again and the repairs had not be completed again. I talk to salesman on the weekend and returned the car. They expressed to me that the body shop and service department had been doing a lot of bad work.

  Mike Ludwig
3 years ago
I would definitely recommend doing business with this place. Melissa Olney handles the online sales. They delivered me a vehicle to test drive. I ended up buying a 2017 Jeep Compass. The finance department was also very polite and helpful.

  Couy Barkau
3 years ago
To say that I recommend Garber's Collision Center in midland is an understatement, Brandy and Brent did a phenomenal job with getting me back on the road they made it so easy with how understanding and low stress they made the experience.Service: Body & TrimService: Body & Trim

  Cody Malloy
6 years ago
Before I get into my review I will say that Garber had excellent customer service, I was even provided with a free rental after my coverage expired. Great customer service did not compensate for the poor quality of work performed. I would never take my car to a Garber Body Shop again, I recommend you avoid them as well after reading this review and performing independent research.This all started at the beginning of September. I was rear-ended at a high rate of speed that causing my car to rear-end another car. I was initially told that I would have my car back within 15 business days (deadline kept getting pushed back), Garber didn't attempt delivery until about the second week of October.Garber attempted delivery ~3 times throughout October and the beginning of November before I finally accepted the car. This is due to the issues listed below, some of which were never resolved. Garber had multiple attempts to fix the outstanding issues, the issues Garber was unable to be corrected will be fixed by a 3rd party shop. The first time they attempted delivery the repairs were so poor that I nearly got sick.Here is a list of all of the issues that I had (many resolved). It's clear from the issues below that even a basic checklist was not followed:-didn t retint broken glass-door not correctly aligned/did not shut correctly.-missing/incorrect body pins caused loose parts-Ripped trunk carpet not replaced-Car was dirty from sanding (Attempted detailing, car was still dirty).-Poor paint finish match. Hard stop line between the front and rear door. This should have been blended better. This matching issue was eventually resolved.-Broken trunk latch cable.-Rear glass trim not correctly installed.-Bad vibration (never fixed).-excessive orange peel in paint (attempted to fix, still outstanding).-above average dirt specs in paint.I feel like Garber mislead me as various times throughout the repair process. The biggest issue that I had is when they told me the vibration was likely due to uneven tire wear. I installed new tires (mount, balanced, aligned) and the issue did not go away, Garber was unable to help me any further. I have trouble believing that Garber attempted to inspect the car like they said they did. When I took the car to the OEM dealer they were able to diagnose the vibration as a bent driveshaft. It was clear that it was bent since there was missing paint (~2.5" strip) on both the driveshaft and underbody of the car, meaning that they likely never took the time to inspect.If it was not for the research I did and consultations with other body shops I would have never been able to point out all of the issues that I did with my car. I would have been stuck with some of the issues that Garber tried to brush off . Unless you are an expert, or want to go to great lengths to ensure proper repair, I would avoid Garber Body Shop at all costs.Here are some other time I felt like I was being slightly mislead:-I was told they replaced pins that were already missing before my car was in the shop since they never removed the panel . It was clear they removed the panel because there was fresh, clean, and tacky glue holding part of the panel on.-I was told the amount of orange peel I has was normal. The orange peel was excessive and not normal. It was not close to matching the finish.-I was initially told that the bad paint match was normal for a car this old I look forward to a reply from Garber if any. I hope they acknowledge that they need to take steps to improve their repair process and deliver cars with a higher standard of quality. Garber has the potential to become a better body shop if they implement checklists, improve their repair process efficiency, and become more reasonable with their estimated timelines.

  Darrell Weber
5 months ago
Yes the guys at Garberr are great

  Christopher R Cook
a year ago
Really good folks. Outstanding customer service, quality work. Highly recommended.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Terryr5266
5 years ago
Took 3x to get it right, and still not happy with the work, NEVER AGAIN!!!! Talked with management and got nowhere, damage from bodyshop was done and no accountability just try to pass the buck.......I Should have gone BACK to linwood garber, they have always took extra special care of me.

  brandon shire
a year ago
Baught last two cars from here great place always want to help

  Michael Badour
a year ago
Great job, thank you Chuck and Brent. Highly recommend them

  Dennis Foster
2 years ago
Need to improve completion time predictions and communication.Work very well done under extreme heat.Still would recommend

  Duane Stahl
2 years ago
Friendly knowledgeable staff eager to help and get you going back on the road again as quickly as possible

  Mike Badour
a year ago
Excellent service from there body shop.

  Proud American
2 years ago
Just ok service, not very personable employees at the body shop.

  Julie Wright
3 years ago
My car looks great done on time

  David Hayner
3 years ago
The body shop did an excellent job.

  Kathleen Cuyler
a year ago
Great people Great work

  David Branch
3 years ago
Guys are awesome there.

  Michigan Record Club
2 years ago
Rude on the phone.