Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Ian Dunbar-Gaynor
a month ago
Unfortunately my wife and I had a very bad experience with B. Franck. I had high hopes when I called about a heater issue in the beginning of November, as they are one of the few mobile repairs near where we live (full time in the trailer). They were able to send a tech out soon who spent plenty of time trying to diagnose the issue; couldn t figure it out and originally said the propane regulator could not have been the issue but was going to ask his other techs and come back.He came back again soon after but I wasn t able to be present. Was in and out quick and when we talked after he said he put in a new regulator and it was running fine. Seemed odd and the furnace was not working soon after.I was contacted to pay, and I did, but informed them that the issue was still present. By this time it had started snowing and they said they don t send techs out in the snow. I called again for assistance but was met with no sympathy, just a call back when the snow is gone .$537.30, completely wasted.After almost 2 months of cold, we were able to find a great repair tech who came out and also struggled to find the solution but assured us it was not a regulator issue as the tests for the old and new regulator showed no change Turns out it was the wiring from the furnace to the thermostat. I called B. Franck to let them know about the mistake and inconvenience and was told thanks for letting us know and a have a good day.Maybe I got a bad tech. Maybe I should have called every morning if I looked out the window and saw there was no snow. Maybe I shouldn t have paid so soon. I don t know. It doesn t change that they did not care to right their wrongs.
Rob Robinson
10 months ago
Excellent service and customer service!Brian has been very helpful. He has gone above and beyond to help us with our RV repairs. I can't say enough good things about B. Frank RV!
Laurie Jackson
8 months ago
We needed a new Air Conditioner for our 5th Wheel. Initially dealt with another RV Mobil Repair Company and it was a total nightmare. Had to order unit ourselves and was told on a 2nd service call it was all the wrong equipment. WE GAVE UP on them and contacted B. Franck RV Services and THEY WERE WONDERFUL. Klarissa was SO HELPFUL and said SHE would have done all the legwork for us, order the unit and send her Technicians out to install. We told her we already had the new Air Conditioner and she confirmed from what we told her it would work. Technicians Brian and Mike came out on Friday July 14th 2023. Upon arrival they looked at our equipment and said it was perfect. They tore the old unit off installed the new unit in about 50 minutes and it is working perfectly. Brian, Mike and Klarissa provided Superior Customer Service and workmanship. PLEASE call them with any RV Repair Needs.
Rick Holton
9 months ago
Fixed refrigerator as it would not operate on propane. Also, I had them repack wheel bearings. All at a reasonable price..Thanks
Maureen McLean
3 years ago
The staff here are super. I arrived for my appointment and the staff immediately started working on my problem and they were able to fix my awning and replace the pull down strap in just a few minutes. From my first phone call, through the repair and even paying the bill everyone was friendly, fast, and professional. Well done. I will use them again next time I break something. Thanks.
paul wilson
a year ago
Always get your work in writing and signed. I am not the only one they have charged extra work done without my approval. The gen manager thinks she is right and will lock your trailer till you pay for work that you did not want done. I have talked to other pepole and they had bad experience with them. I would not recommend them .
Kathy Rueger
2 years ago
Joe was great. Since the RV is only seasonal for us, we arrived just before he did and discovered yet another issue. When I asked him about it, he said no problem and proceeded to make that repair well. He also gave use some very helpful maintenance tips. Would recommend this company to anyone.
Binda Cloud
3 years ago
Great experience with the mobile techs from B.Frank RV Service. They were able to inspect & seal both roofs of our travel trailers. Going to visit the shop and have the roof coated on our travel trailer that travels between Florida and Michigan next week.
Debora Beemer
2 years ago
We have our camper there getting it summerized and so far the people are very pleasant. We had our camper there for 2 weeks waiting for them to dewinterize it and during those 2 weeks was told each week that they was waiting for the freezing temperatures to be gone and they were short staffed with covid and that the end of the week the beginning of the follow week they would have it done I called them 2 days after they day I said I would the second week and they was going to call back 6 hours before they closed and they never called me back so the next day we went to retrieve our camper and was told they haven't even started it more excuses we got the keys and was asked if we needed help getting it and we said no (we are both in our mid 60's) my thought was why would we want to inconvenience you any more then we have for the last 2 weeks, and might I add another person was there also getting their camper and I am thinking for those same reasons, so think twice before to use this business or put it in writing "time is of the essence" and the date you need it ASAP
Scott Adams
3 years ago
I called b frank rv after I called terry towne rv and was told they couldn't get our camper in until next month but they recommended b frank so I called on monday 5 days before we were to take it on vacation. I dropped it off monday night after work and thursday it was fixed. I picked it up thursday after work and the lady out of the office asked if everything was ok and wouldn't leave until she knew everything was ok. Many thanks to everyone at b frank rv including the repair man who wouldn't leave on his vacation until ours was fixed. And to the lady who made sure I was happy with the work done and could get going. Many many thanks to allService: Electrical
Tanya Baumann
a year ago
They showed up fast. Came back fast, problem is...they have no idea what's wrong with my rv. They never called me back to let me know anything, they said they were going to call the manufacturer. Haven't heard from them.
Pam Austin
3 years ago
I called and received same-day service. Service man was on time Was very courteous and best of all corrected our problems on our hot water heater. I would definitely recommend B Franck RV Sales & Service
Allen Handelman
3 years ago
I had identified a vintage trailer in Michigan, but I live in New York. I was able to schedule an inspection of the trailer through email and phone calls. Communication was very good. Now the trailer is in New York!
Frank W Shindle
3 years ago
These guys are the real deal. They showed up got the job done. Would definitely recommend them. our Rv is fixed, elect is corrected Thanks again.
Mike Hamm
8 months ago
Very professional and knowledgeable great crew highly recommended
LOIS DOCKERY
4 years ago
Never got there but phone call was very positive in communication and a pricing special thru the winter, check them out
gabe simon
3 years ago
Fantastic service even last minute
Kyme Idema-Fisher
2 years ago
Good service in a timely manner.
Jim Peacock
2 years ago
Very friendly staff.
michael snider
2 years ago
Awesome place