Freightliner of Kalamazoo

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Gary Hampton
3 years ago
Great place to do business with. Had a leaf spring and wiring harness replaced. Guys got me in and out pretty quickly. Cost was fair. Service dept.kept you updated on progress and facilty was awesome. Drivers lounge,showers laundry, courtesy vehicle.

  A. H.
a month ago
Good place but they need to update their Google Maps and address. Because the GPS ended the main road.

  Michelle Petrichor
6 months ago
Absolute professionals. This is a high tech shop and they do amazing work. They even looked up any recall work that needed to be done and completed it. If you have a vehicle with a Freightliner chassis or anything else, this is the place to take it

  Agostin Q
5 years ago
Laun Freguson (sorry for misspelling) the salesman is the gratest gentleman I have dealt with. I bought a truck from him and run to a minor issue and he got to it right away and helped me fix it. He help me with the warranty and I was able to get back on the road right away. Thank you again for your great help.

  RON MOO
8 months ago
parts department used to be a great place, But since they hired that girl, I started to go Grand Rapid location because she doesn't know anything about diesel engine parts. They need to move her out of the parts department and put the right person.

  Roman Bronnikov
5 months ago
The best service I have ever seen!Thank you guys for repairing my truck

  Eric Brant
a year ago
Chuck in parts has help me so much on my fleet of trucks she goes over and beyond of helping me get the right parts for my trucks. Chuck doesn t credible job as a parts person been doing this for many years and it s hard to find good parts people at the counter even though that they are still a green horn and learning, on the fly Chuck still pulls rabbits out of their hat by getting impossible air fittings on a sterling Dash that s a mess on there and telling them what fittings that you need to fix the air leak to helping me get all the seals and gaskets and O-rings for Cat inches so in a nutshell I m very pleased and impressed

  Phil Smith
2 years ago
The employees here are amassing. Outstanding service and advice I can count on. Alex again made this service as positive as possible. His advice was dead on and saved me form possibly doing damage to my Motorhome. Thanks to Tim and the two outstanding mechanics that expertly preformed my repairs and service. You are truly outstanding. I m sorry I didn t write your names down. I come back to this facility because of the outstanding employees. The facility is spotless and very comfortable. This is my shop of choice.

  John Albone
2 years ago
I ve waited a couple months to write this review so it was honest and accurate. First I d like to say if your looking for a trustworthy place with exceptional customer service you should 100% come and get a truck here. These guys have been everything that you would want from a dealership when buying a truck. The entire place from the shop to the lounge is immaculately clean and you won t find a more involved salesman than Lon Ferguson. He will take your calls or texts at any time and promptly get back to you. I bought a truck that had 600k+ miles. You d expect to have a few issues that need to be addressed in time. I had a couple issues arise that weren t covered under the 60 day and Lon immediately got together with the service manager Justin (who was also great to deal with) and worked out a more than fair deal to cover the issues I had. Another time I was outside the 60 day but Lon again stepped up with the help of Keith the manager of the Freightliner and again Justin from the service department and took care of the issue I had. Alex at the service department was in communication with eta s on when my truck would be done and Lon was always in touch offering rides, lunch, and anything else he could help with. If your looking for a honest place (which is hard to find in this business) l highly recommend coming to this Freightliner. They backed the truck they sold, the work that was needed was done right by the service department, Lon had the backing of management, they were more than fair when they could ve told me I m sorry but we just don t cover those repairs and finally what to me is most important the salesman that sold me the truck was honest and everyone there worked together to resolve my issues with great customer service the entire time. They have absolutely earned my business for the next truck for sure and if anyone asks I would absolutely refer them to this Freightliner. I will also always bring my truck here to be serviced. The help they gave is greatly appreciated.

  Michael Cade
8 months ago
Stopped in for a lightning issue on parts. Counter gent worked hard to find me a solution. Excellent service!

  Kim Herrick
2 years ago
We towed a truck in for repair, the auto transmission wasn't shifting. Freightliner called said it was ready, I went out to pick the truck up. It wasn't shifting, I spoke with the service righter he sent the technician out, I overheard the technician say to another technician "all it was was a fuse" he tried to move the truck, no good. At this point I'm standing right there, he walks away. I'm wondering did he go to get a tool, after a while I'm thinking maybe he went to lunch, the truck was outside btw. Anyway I finally go back inside and talk to the same service righter. He says it's not ready we will call u. We drive back to our warehouse. An hour and a half wasted time for two men. Wouldn't you think the technician might check why the fuse was blown, before he called the customer to come and get the vehicle, I guess not, wondering how much they charged us for changing a fuse? Still don't have the truck.

  Abdullahi Abukar
6 years ago
This place is awesome. Would give 6star if possible. Service is good and they are professionals. I took my truck here for all repair services and never had any problem and price is affordable if u want a quality fix by professionals. Once fixed forever fixed. If want a sleep they got sleep rooms so u can wait comfortably. Very nice driver lounge wait.

  James Guerin
5 years ago
Had a part I needed. The guy at the counter seemed upset when I told him it was through a warranty finance. Ended up paying out of pocket for it to smooth the transaction. Staff not too friendly but they had a larger selection of parts compared to Grand Rapids. Easy on and off. Accommodates big trucks.

  Gene Buntonjr
a year ago
My wife and I had an issue with our Freightliner motor home that was repaired at this location , Tim and our mechanic AJ was very professional and helpful , got us back on the road in a timely manner and would recommend this location .

  Ken Rissley
6 years ago
Absolute ignorance from the Service department. Tried to get my Moms RV inspected to ensure safe cross country travels. Came back to pick up. The inspection sheet was COMPLETELY EMPTY. They had just hand written a few lights that aren't working on the back side. When I brought this up to the Service writers their response was " we do this all the time." Tried to charge $130 for an inspection that they OBVIOUSLY didn't do. And had the audacity to even attempt to charge an additional 60 bucks for "the 30 minutes it took to write up a quote to fix the lights." Wanna know that the quote was..."we can't fix it you have to bring it to ford." What an absolute joke. NEVER TAKE AN RV HERE!!!!

  A Davis987
3 years ago
Very friendly parts department even if went. Guy behind the counter was very helpful and knowledgeable. To bad I forgot his name to give him his proper credit but when I go back I'll be sure to edit and add to post

  andy keller
4 years ago
I'm going to have to find a new place around Kalamazoo to get services to my truck. These people can't be trusted. I got a new regulator put in the door and when I got the truck back my power mirrors wouldn't work because they didn't finish the job and put the fuse back in. This week I had an oil change and service done got back to the truck stop and there's oil dripping out because they didn't tighten oil filters.

  Mark Niendorf
6 years ago
A great place to have service done! Very easy access from I-94. My second time having my Dutch Star worked on and very happy with their service personnel and their work. This trip they got me in right away to repair an air compressor oil leak due to faulty work performed by Freightliner of OKC. Will definitely return to this shop for work in the future!! Also a very good rate for oil changes for you RV'ers out there.

  Ben Vlug
2 years ago
Communication was not great. They also tacked on extra "fixes" that I didn't ask for nor did they ask me. I didn't know until they asked for money! I think this may be violating some laws. Not impressed.

  Esmeralda Moreira
5 years ago
Staff was friendly and speedy. Felt like home. We had a lounge with comfy recliners, TV, kitchenette , showers, laundry. Our winne dog was with us she was welcomed and they had a nice dog run they also provided dog bowl. Just simply had the WOW factor!! Tim service advisor was the best!! Thank you for providing such a friendly staff we were back on the road quickly. We definitely reccomend this place. This freightliner should be the example for all their locations!!

  pinktatoo1961 pt
5 years ago
Called to have our truck repaired. After 3 days and no call back, we called to see what the issue was, it wasn't even put in our name!! Took it in on Monday, parts ordered, was told it would be done Thursday or Friday. By 5pm Friday we called back because no return call, and was told a bolt was missing from parts, will be overnighted BUT can't be put on when it comes in because the guy who is doing the repair won't be in and it won't be done until MONDAY AFTERNOON. We are owner/op and losing money and possibly the job due to INCOMPETENCE!!! Why is there only 1 guy who can flush a radiator?? No other tech can finish this job to get us back on the road?? And Tim who answers the phone in service is RUDE and ARROGANT. You have lost our business!!!

  Gary Rohacs
4 years ago
Excellent service department. They do all that they can control. As for the parts department. The counter personnel are very pleasant to deal with and the parts manager is top notch to take care of any problems he can .

  Scott Yarrison
7 years ago
This freightliner dealership is one of the best out there they get right to the work and don't mess around! However if you need to stay over night it's hard to get back to the place for they won't come and get you until after 11 am! But they are really good and nice people!

  RollinHeavy
4 years ago
Just an excellent location. Camillo and Theomisis were awesome to deal with. Explained my issue and what I needed done and it was handled in less then 40 minutes.

  Dee Edmunds
a year ago
Very knowledgeable mechanics. Tim is very helpful when you don't know what is wrong or causing the issues with the truck.

  Robin Young
5 years ago
I was on my way home from a long trip cuz of a family issue. My mother passed away. I blew a water pump hose and got to Mattawan Freightliner. Explain my situation to Ryan in service and he got me right in the shop. Did not have my hose but modified it with metal and it will be stronger than original. Thank you guys for doing a great job and get me out of here on a speedy service.

  Debra King
12 years ago
Hands down the best Freightliner in the USA. GREAT SERVICE. The showers were very clean, the whole buliding is clean. They have sleeping rooms and laundry but I didn't have time to use them because they were finished with my truck so fast. If I could give them more stars I would. I will only go there as long as I am not broke down across the country. Oh, and they even let me borrow a vehichle so I could go get something to eat. Thank you!?

  Anonymous
2 years ago
Came in for a starter on a Monday, said they had to order the part. They got the part late Tuesday/early Wednesday and I sat all day Wednesday waiting for what should ve been done before noon. Very very rude desk guys! Never again

  Erik Kincaid
2 years ago
Good place every time I go there they take care of me or help me out the employees are good workers and they're very nice

  rick Jerrils
3 years ago
Comfortable friendly clean...as a driver broke down is a awful experience but this place had all the amenities to mame tbe best of tbe situation as possible..thank ypu for being so nice!