Crossroads Truck Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Aaron Isaacson
a year ago
The only time service to respond near Marquette after calling 4 different places. Cost was $200 for flatbed tow to a tire shop and they very kindly dropped us off at a hotel near enough to walk to pick up the van the next morning. Highly recommend even if you don't drive a semi truck!

  Sara
a month ago
This place is an absolute joke! Do not bring your vehicle here! I called ahead of time asking if they could fix an oil leak and do a good look over on my 84 skoolie. I knew they had the proper hoist to do it considering they work on school busses, but wanted to make sure as mine is non diesel and quite a bit older. They said yes and booked me about a week and a half out. My "apt" was on a Thursday. My bus was towed (also by crossroads) on Wednesday one day ahead of time. I called Friday before close because I had heard nothing since Wednesday. The girl who answered the phone claimed nothing had been done to bus, that it was only towed and no further instruction was given. Told me to call back on Monday. Communication was lackluster from the start, seemed like nobody knew what was going on, or was it because nobody cared about my vehicle? So I call back Monday and they claim it's been looked at and they'll give me a call back later. They call back again Monday with a laundry list of problems on my vehicle (we're talking the smallest of problems like a coolant resevoir not attached properly, and problems ive never been told about by anyone else, big hm). The things a 1984, of course it's not going to be in tip top shape. The main reason for bringing it to them was to fix the oil leak to get it on the road. I explained all I wanted was an estimate for the oil leak, the whole reason for it coming in. They (Jake) insisted on telling me repeatedly how there's just so much wrong with my vehicle, just insinuating that it's a pos, but that they'd call the following day with an estimate for the leak. I did not receive a call the following day, but two days later. Nobody took the time to do an estimate, and I was just straight up lied to. Jake's exact words on the final call were "there's just too much wrong with it and we don't want our name on it." Funny, considering it's been to two other shops in town and they both complimented how great of shape it's in for its age. My bus was towed and sat there for a week for them to tell me they don't want to work on it and what a piece of junk it is. Super unprofessional. It was a complete waste of time. Took my bus to Quality Car Care and they were able to fix the leak in just a couple hours for less than $100! No problems whatsoever. So why didn't anyone want to work on my vehicle? Laziness? Not profitable enough? Because I'm female? Don't know. You lost out on a reoccuring customer. Your loss!*editing to add since this encounter, I've traveled across the country with my bus with minimal problems. I've been able to find people to work on it all over the country, and most comment on how great of shape it's in for it's age. ONCE AGAIN, DO NOT WASTE YOUR TIME WITH CROSSROADS!

  Gregg Daly
7 months ago
We were traveling in our motor coach and having major issues. Called and talked to Jake the service manager and he said they were really busy but would work me in that day. Upon arriving a technician named Blake who was 22 years old started rattling off the the possible problems. This guy was great, between him and Dan a seasoned tech they were able to resolve the issue that two previous shops couldn't figure out and had us back on the road in a few hours. They know there stuff and were pleasant to visit with. On top of it all the cost was half of what we were expecting. Highly recommend this place and these guys.

  J P
a month ago
Was the only tow company that was available to come & get our vehicle unstuck in the middle of a snow storm. Got the job done in a timely manner considering the weather.

  Jennifer Jankovich
8 months ago
Dan did an amazing job on our renovated school bus. We had an issue with our starter and Dan negotiated through a pile of wires and figured out the problem. Not only is he knowledgeable, he's a great guy. Honest and we are so grateful!

  James Gatien
6 months ago
Got stranded by Arnold, MI on 10/11/23 had to be towed back to Norway. Randy was prompt, professional and courteous

  Buck Mcmahan
a year ago
Called for some help on a recovery job that needed there rotator. They responded right away in the middle of the night. The operator was very friendly and knowledgeable worked well with my crew and had some very helpful advice! Would recommend them for any heavy duty towing needs!

  Richard Browning
a year ago
We travel the country in a 43' diesel MotorCoach. Coming into town to go to our next campground the check engine light came on and I lost alot of power, pulling a 4 door Jeep. I got to the campground and called Crossroads Truck Repair. I set an appointment to go in the next morning to have it looked at. I met the owner, Mike, and one of his mechanics, Dan. Dan did a diagnostic and it showed a bad sensor and corroded sensor wire along with a clogged crankcase filter. They put the parts on order and I told him we were leaving the campground in a few days and could stop back by on our way out of town for the repair. As Dan and another mechanic were doing the repairs Dan showed me two other issues he found. One was a safety issue for us and the other was a safety issue for the coach. Mind you none of these were long repairs. They fixed them and we were on our way. I felt so comfortable with Mike and his mechanics. They not only explained to me what was going on and why but showed me. Now I understand a little more about my coach.I would certainly use this company again. The bill was in the range I expected and what I was comfortable with paying. Great Work guys. Mike you have built up an awesome team there. Dan, Thank you for looking out for our safety and the coaches health. And also the education on my Coach. And Frank, Thanks for getting in there getting your work done and out quickly.

  Paul Fetters
a year ago
These guys saved the day, 3,000 miles away from home, the local Ford dealer couldn t give us the time of day. Jeff worked us in to their busy schedule, diagnosed the problem, ordered the part and took good care of us. All in record time. I highly recommend them.Service: Auto engine diagnosticService: Auto engine diagnostic

  Quinton Johnson
a year ago
First off, I would like to thank this repair shop for doing an excellent job. Secondly, I would like to thank Jeff Lindsey for the kindness he showed me and my son. That s rare to find in these times. Last, but most certainly not least; I d like to thank Blake Mitchell! This young man is a goat among mechanics! Brodie hit different!Service: TransmissionService: Transmission

  Mark Rellinger
3 years ago
These guys ROCK !! I have a school bus renovation and have had to have work done to transmission, turbo, valve adjustment and oil change. Dan is a master mechanic who is as honest as the day is long. Shows and explains things that you can understand. Jeff and Mike have been great to work with, they've done excellent work and I highly recommend them for all your diesel repairs.

  Terri Halvorson
a year ago
Young kid driving your truck was at the holiday inn to help a tour bus. Clogged up the loading and unloading. We went th opposite way to get our luggage while he was jaw jacking with the bus driver. We were there less than a minute to get luggage and the kid had a fit. Very rude young man. I would not do business with this company if this is who they employ,

  Daniel Bochnar
3 years ago
Beyond superb service from Jeff and Dan the man! I prescheduled a visit as we were passing through from Copper Harbor to Munising and they were able to squeeze our RV in, diagnose the issue and fix the problem quicker than expected! Thank you for the beyond honest craftsmanship you did to keep my family safe on the road!

  Roy Lahti
2 years ago
Our motorhome broke down in September 2021, we called Crossroads Truck Repair. We could not be happier with the quality of work that they did. We were in their shop for two days and they made sure that we could still live in the motorhome while the repairs were done. This was a complicated engine repair, (Injector Pump) The work was done promptly and professionally at a reasonable price. Jeff the work scheduler and Blake the Mechanic deserve high marks for their professional work. We would use Crossroads Truck Repair again. Wish they were closer to my home town, they would get all of my work. Thanks GuysService: Auto engine diagnostic

  Chads Stuff
2 years ago
I had a coolant line leak on my way up from Indiana, it was located up in the frame and completely inaccessible (by me). Was going through 2 gallons of coolant every 47 miles by the time we made it the the Marquette Tourist Park. We called many shops and finally found this shop on a recommendation from Camping World. They run 2 shifts and I was able to take the short trip to their shop and their mechanic was able to fix me up so I could make it home. So thankful to you all, you saved us from this hellish trip so we could make it home. (40' Fleetwood Revolution cummins 350 ISC)

  Dion Krysmalski
3 years ago
Jeff and the Owner Mike are great guys always go out their way to help. Have been a long time customer and always get my truck in and always have made sure my wheels are rollin when they need to be. Highly recommend.

  Ron Davis
3 years ago
Great tow service! Got my 40' RV stuck in sand. Bobby came right out....this guy knew what he was doing! Took special care on my coach. Top notch, reasonable price too.

  pocahontas Reff
7 months ago
I called looking for towing, but no one answered & no return call. This is why I'm down the middle, not good, but not bad.

  James Lombus
3 years ago
Crossroads came to my rescue when I became unexpectedly stranded by a mechanical breakdown. Even though the repairs I needed were outside the scope of their normal service, they towed me in and performed the work both expertly and expediently.My highest regards and recommendations to Crossroad Truck Repair and their staff.

  Trey Hardy
2 years ago
Great people here. Not always possible I'm sure, but they took care of my vehicle the same day I pulled up and we're talking to me the whole time and answering any questions I had. Will definitely come here for any problems I have.

  mandeep singh
3 years ago
Worst service ever .. these guys know nothing about truck repair .. had my truck there for 2 days and they couldn t figure out the fault and still charged me for the parts they replaced which didn t fix anything .. had to tow my truck back to canada after 2 days .. i would never recommend this place for repairs .. the tow guy lied about getting there and checking the fault on spot . He had no equipment to check so that they could tow my truck to their garage and keep it there for 2 days and say we can t fix it but you still gotta pay... DONT GO TO THESE GUYS!

  Cole Bowman
2 years ago
Words can t even explain how excellent not only the service is but the workers who get the job done, couldn t be more thankful for their help.. Bobby and Randy are two most generous guys out there, they have a wonderful team!

  Kathy Baker
2 years ago
We had a flat tire on our 45 Motorhome and Dan took care of us! Very polite and professional!Service: TiresService: Tires

  Truck Driver Jon
a year ago
This shop was very helpful. They did a good job working on our old Pete. They have earned more of business.

  Faisal Omran
2 years ago
These guys well get the job done asap and get you back on the road again, my semi broke down on the road called Crossroads and Randy came to the rescue towed the truck back to there shop and found the problem, Jeff searched for the part I needed and found out the they have to build one for me got there suppliers on it got it delivered next day and Randy and Ed stayed past there shift on Friday night tell they got the job done thanks a lot guys job well done, I highly recommend this shop!!!

  Game of Crones
a year ago
They took care of our peterbilt 2x in one week and were awesome both times

  Traci Wykert
2 years ago
Expensive after hours service but got to me fast and got the job done even faster. Very personable and patient.

  Gloria Jones
2 years ago
They went above and beyond to get us back on the road. A special thanks to Blake for coming in on his day off.

  Oscar Arteaga
2 years ago
Not from here but I definitely recommend if you get your semi stuck or need a tow.

  Ryan Fountain
2 years ago
Great customer service, fast response time for tows.