Priced Right Auto

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ohshet
a month ago
They were patient and worked with me during my slow AT&T network issue. After about 4 hours of wait and paperwork we final came to finalizing everything. They tried to get me into my second choice vehicle, which I thought was nice of them. I thought it was a little much, could ve I afforded it yea, but I didn t want to spend a ton. So I settled and got my first choice which is totally cool with me. Possibly getting an upgraded model would ve been amazing but I am super satisfied with my purchase 3 days in. Super nice crew too! Much appreciated Priced Right Auto.Edit:::: I could ve afforded my second choice but this is my second car dealership vehicle so I m just trying to play it safe is all.

  Katie Sergent
a month ago
I can't recommend Priced Right Auto enough! I was in the market to trade in my 2015 Traverse, and found a 2018 model at Priced Right's Marne lot.Working with Pat Hall was fantastic!I didn't feel pressured into buying a car, and he was super insightful with any questions I had. Ultimately bought their 2018 Traverse, and they waited patiently for me to get my check in the mail to complete the sale a few days later. Very friendly shop and great people! If you're looking for a new car near Grand Rapids, stop by Priced Right Auto, you won't be disappointed.

  Jacqueline Smart
2 months ago
Seamless Experience, Five Stars All the Way!From start to finish, my experience purchasing a truck from Priced Right Auto was nothing short of exceptional. From the moment I walked onto the lot, I was greeted warmly and felt welcomed by the knowledgeable staff. They made the entire process incredibly easy and comfortable, which is something I truly appreciate when making a big purchase like a vehicle.The team at Priced Right Auto went above and beyond to ensure that I found the perfect truck to suit my needs and budget. They were patient, listened attentively to my requirements, and provided valuable insights to help me make an informed decision. Additionally, their transparency and honesty throughout the negotiation process were refreshing and instilled a sense of trust.Not only did Priced Right Auto offer a fantastic selection of high-quality used vehicles, but their customer service was top-notch. They were attentive to every detail and made sure that all of my questions and concerns were addressed promptly. The entire transaction was smooth and hassle-free, thanks to their professionalism and efficiency.I can confidently say that Priced Right Auto has set the bar high for customer service in the automotive industry. If you're in the market for a used vehicle and want a stress-free buying experience, look no further than Priced Right Auto. I highly recommend them to anyone seeking exceptional service and quality vehicles. Five stars all the way!

  Tyler Day
a month ago
If I could give more stars then 5 I would in a heart beat. Michael was absolutely amazing. He helped me with my first auto loan. He answered all of my questions. I would 100% purchase again from priced right auto.

  Angela Knape
5 months ago
We were in quite a pickle needing a car quickly and Priced Right has always been the way to go. Their staff is always friendly knowledgeable and always finds the right car to fit our family. Both Michaels at Priced right Auto did a great job getting us set up. We are now proud new owners of a Subaru Forester 2015 :)

  Brittney Randall
2 weeks ago
Great customer service, great quality cars for great prices! What more can you ask for?! I really appreciate how open and honest they were as they send all vehicles through a thorough inspection. All the way around it was a very wonderful and smooth process. I will be returning for all of my car needs and referring friends and family as well.

  Megan Patterson
4 months ago
10/10 Highly recommend stopping into Priced Right Auto.They have a nice selection from all the brands you can think of.Enjoyed working with Michael, he was very professional and took care of all our questions/concerns.Great job!

  Be The Change
a week ago
Friendly staff. Lots of inventory to choose from. Check engine codes came on an hour and half after purchase. Noticed computer was reset, but never took it to check codes before purchase, my bad. Next time I will take vehicles for longer test drives. Friendly staff.

  Curt Gritters
2 months ago
Great selection, hours, access, staff, price. No pressure. Pat and Michael teamed up for a seamless experience. Sourced vehicle from CA = clean, no rust. Priced Right Auto did thorough inspection and made all repairs, even several things I had missed. Easy, honest, and... priced right. Would buy from them again.

  tim carter
a month ago
Great group of people. Both Mikes (yes there s two) were very helpful. I test drove an f150 for a good portion of the day. Came back and decided this was the one for me. Gave them my info, and me know my credit situation I thought it was gonna be a while. I made it to alpine when I got the call with an approval.

  Danielle Cornell
4 months ago
This is the second vehicle I have bought from Priced Right. The staff is excellent and worked very hard to complete the deal in a timely manner, fix a mechanical issue quickly and followed up as promised. I would highly recommend this business. Their service staff is excellent too. Patrick Hall was very easy to work with and because of his background as a mechanic he was very knowledgeable about the vehicle we purchased.

  Alisha Marie
a month ago
My experience at Priced Right Auto was amazing! I went in with a specific vehicle in mind & did not expect to drive away with it the same day due to worries that I wouldn t be approved to finance it - but Mike worked his magic & I drove off the lot with my dream car the very same day! Big shout out to Michael & Mike for their help.

  Matt Merriott
2 months ago
Positive experience buying from Priced Right. Michael was our salesman and we would buy from him again. We found two vehicles online that fit our specific needs at both Marne & Nunica locations, but didn't care for either after driving. Michael suggested a 3rd option that just arrived and we ended up purchasing that one. He was very patient with us and had no qualms about driving back and forth from Marne to Nunica while we decided if we were going to make a purchase or not. He was very helpful and friendly during the buying process and got us a great financing rate from a local credit union. We felt he genuinely wanted to make the transaction go smoothly for us and make things right when we found a couple small issues on the vehicle. We've had it 2 weeks and are very happy with our choice.

  Joel Perez
a month ago
Micheal E. was great to work with. He allow me to take my time inspecting the vehicle without being over my shoulders nor he was trying to rush me. He answer the questions I had and try to get answers if he didn t know. Great dealership, fair prices and flexible.

  Richard Green
11 months ago
Went in on a Saturday to look at a truck. Upon arrival we drove around the lot and noticed the truck cab was too small for my family so we decided to look at a Suburban instead.Pat gave us the key for a test drive and decided to purchase the vehicle. One thing I noticed on the Suburban is it still had the tow package on it. Most used car dealerships cut them off because customers might be more reluctant to buy the vehicle due to the added wear from towing. This showed integrity.The process took longer than my other experiences with buying vehicles. But, when we went on Friday to finalize the deal, the lot contained half the cars from a week ago. This just shows how busy they were and wouldn't be that busy unless they were a good dealership.Our goal was to get a truck or a bigger SUV for camping trips and a vehicle that can handle Michigan winters better. Also, to be able to tow a small camper. I feel like our goals were met and will be happy "campers" in the future.Update: check engine light came on shortly after purchase. They brought it in a few weeks later and replaced everything that was wrong with it before purchase and an oil pressure sensor. The check engine light was off for a few weeks then came back on and is leaving small puddles when parked. Said it will be covered if it is something they messed up (we are human, it happens, no biggie). But, otherwise they won't. Luckily I bought the warranty and hopefully they will cover it (still will have to pay the deductible). I understand I bought a used car, but I am a little upset that stuff keeps going wrong within three months of the purchase. Not dropping to one star because Pat did an excellent job.

  Josh Bos
a month ago
Treated us very well. Offered us a warranty package giving us peace of mind. Great price for 2017 Ford Explorer. Would buy another vehicle from them in the future.

  Brent Veldheer
a month ago
Great place to buy a vehicle or have a vehicle repaired.Everyone makes you feel you re the number 1 customer.Patrick Hall helped us get a great Jeep! It s was very busy but we treated like we were the only ones there.Priced Right Auto is the best place!

  Nessa Solis
3 months ago
Was in need of a new vehicle quickly after having a horrible accident this past summer. The staff themselves were very nice, welcoming and helpful from day one. Not pushy, rude or in a rush to sell you a vehicle you don t want or are unsure of. Their vehicles all seemed priced pretty reasonably as well compared to other dealerships. All looked and felt seemingly well.Unfortunately, it didn t end that way. I was not expecting to have the problems I have purchasing a mostly new vehicle(2020 Subaru) within not even a month of owning it.I myself am NOT knowledgeable on cars at all. It took for my licensed mechanic boyfriend to drive my car and point out to me exactly what was wrong on my vehicle.The main issue is the vehicle was already in need of new shocks. This happened to also be the most expensive and biggest issue which is extremely disappointing considering how newer the vehicle is. I do understand mistakes happen and everyone is human but I was under the impression the vehicle would be sold in good condition(I understand it s not a brand new vehicle).Priced Right Auto DID repair the shocks issue my boyfriend noticed right away on the car. They were quick to get my car in to repair it as well. But they only repaired one side of the vehicle on them. I will have to pay for the completion of this repair myself with warranty on the vehicle for other side of my car that only needs to be replaced to begin with because the vehicle was sold to me this way.Hopefully, this does not happen to anyone else. Especially, when the customer service itself is very willing, kind and helpful, with a good selection of vehicle s on their lot.

  Jennifer Becher
a month ago
Great staff, friendly. Found the car I was looking for and Mike was very efficient in getting the process stared and when finishing the deal I was in and out of there quickly! I love the vehicle I bought from them and would do it again!

  dan lane
2 years ago
EDIT: Please read the edit at the bottom so you can see why I would give 10 stars out of 5 if I could.Can't say enough good things about the folks at Priced Right Auto (which subtitle should be "Treat 'Em Right Auto"). Larry, my sales dude was awesome, non-pushy and you could tell just wanted a happy customer by the end. These guys sell differently as they work with and for each other. These guys actually like the work the do. I'm in sales myself and it makes all the difference the world to work for a company that appreciates you.And then there's the vehicles. All rust free and they really service their cars before they put them on the lot so you can buy with confidence. How many used car places have a dedicated service team and are willing to share the work they did on the vehicle?Finance was not pushy. They have their products to sell so I don't begrudge them the effort but if you say no, they won't make you feel like you did them a disservice. (I actually did buy a service contract that seems too good to be true and if it turns out it is I will update this review).Because I'm in sales (RVs for twenty years), I rarely find a dealership that earns my trust from start to finish. Priced Right Auto is one of the rare finds.Edit/Update (5-21-21). Had the vehicle for 2 months and started to hear noises. Long story short, took it back to the Priced Right to see how the "Service Contract" that sounded too good to be true would hold up...Well, let me tell you, Ryan, the service manager, made it happen. Timing chain started rattling and he got the full repair COMPLETELY covered. The service contract I bought was a 5 year unlimited mileage and they came through!!There was also an issue with the front differential and Priced Right (and Ryan) came through on that and took care of it for me.It may have taken longer than all of us had hoped but Ryan and his team stepped up and got it done. Great communication and a very happy and satisfied customer.Bottom line: Buy from Priced Right (Larry was my guy). Get your service done at Priced Right (Ryan was my guy). And get the service contract. Definitely worth it in my case.

  Shelby Ruster
10 months ago
We recently purchased our third vehicle from Priced Right/ traded in our second, and not only do they make the process quick and easy, but they provide quality products that are trustworthy. Michael was super helpful, and gave us the peace of mind, while making this investment

  Benjamin Hinze
4 weeks ago
The staff were incredibly polite and helpful. I m very happy with my new car. I would recommend Priced Right to anyone looking for a new car.

  Chris Koning
a year ago
We really appreciate the team at Priced Right Auto. They were patient with us, answering all of our various questions, and even understood as we looked at other options in the area. We have been very happy with our decision to purchase our next vehicle through them. They were never pushy, always friendly, and we have had no issues with the vehicle they provided. We have told all our family and friends how great they were in helping us. I waited months before writing this review, and am still VERY satisfied with our experience.Priced Right Auto will DEFINITELY be our first choice next time!

  josh brown
9 months ago
Patrick was the salesmen I delta with, he was very informative and professional, easy to work with and answerd any questions I had in a timely manner. My vehicle came with a 3 month 3,000 mile warranty for free. I had my own financing through Bloom Credit Union, which was simple and easy as well.

  Richard Brummel
3 months ago
Pat, Michael and the whole team at Priced Right Auto are amazing. They went above and beyond to make us feel comfortable with the vehicle we were purchasing and the whole process was smooth. Friendly smiles, no pressure, great vehicles.

  Jordan Dejong
3 months ago
experience was okay. First time there they seemed super helpful. After I signed paper work and bought the vehicle I noticed things not fixed that I was told would be. Called and they fixed some of the stuff. Had to go back again for more stuff that didn t get done initially or done poorly the first time. After the second time having the truck in their shop, the issues that were suppose to be fixed wernt done great. Maybe I m just to picky. I understand I bought a 2016 but

  Kelly Ann
11 months ago
Our vehicle suddenly had a transmission go out and Michael and Holly were such a huge help in getting us into the Jeep we have been talking about for a while! They even made it happen same day! We felt so taken care of and speaking with them was so comfortable, just like speaking with someone you ve known for years. They were honest, dependable and efficient. The business itself has the coolest collection of old school cars, signs, and even pedal cars! We enjoyed looking around while we waited and they even pulled the Jeep up and had it washed for us before our test drive. Car shopping can be so draining, especially when needing a new vehicle so suddenly and Priced Right Auto is truly a diamond in the rough with an excellent team. Definitely recommend! To the team, thank you so much for all you did for my husband and I and your kindness really made a rough day turn into a blessing.

  John DeVoss
a month ago
Not sure if our trip was just a coincidence or not, but the wife and I drove out to their Marne dealership to check out a durango they had recently gotten in. The customer before us ended up purchasing the vehicle. (Perfectly fine) we wife decided she wanted to check out the other durango on the lot. The interior was in somewhat rough condition, windshield cracked, seemed a bit beat up to be asking $31,000+. So we then wanted to check put the VW Atlas, upon getting into it the car, the wife noticed the low fuel light come on as well as a check engine light, the car was running extremely rough and shifting very harsh. They did have another VW Atlas at the dealership but we were told that it was in the shop being repaired. Come to find out it was a complete engine replacement. Spoke with the owner as well as some of the sales staff. Everyone was extremely kind, not too pushy, we wouldn't mind doing business with them in general, but most if not all of the vehicles seemed to be in rough condition.

  Tonya
4 months ago
Michael was very pleasant to work with, and the staff were all friendly and able to answer my questions. I appreciate the car fax for your cars on your site. Having that brought me to you. I was looking for manageable costs for me and my life right now, and you didn t try to pressure me into something more out of my range. Greatly appreciated!

  Myrna Duflo
5 months ago
They were great. We called close to closing and they stayed so we could come test drive a car for our son. We decided to purchase the car. Michael was very easy to work with he got us out the door with the new car quickly. We would definitely go back when we are in the market for another used car.