Secretary of State office

3.4 (74)

  1638 US-31, Manistee, MI 49660

  michigan.gov
  Claimed

Department of motor vehicles Driver's license office Voter registration office

Accessibility

  • Wheelchair accessible entrance

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Gabriel Northrup
2 months ago
Every time I m in this office there s one rude lady with an attitude and one that s ridiculously kind and polite. I somehow always get the rude one. After reading the reviews on this office, I think it s clear why half of them say it was great and half say it was bad, that half is probably always getting the polite lady.

  Christie Johnson
a week ago
They are all incapable and rude to customers. The Manager was laughing at a customer TO ANOTHER CUSTOMER saying he didn't know what he was talking about...The customer went to Honor and they had to undo the things Manistee did wrong. Which was EVERYTHING!!!

  Terin Tramontana
6 days ago
Rude, no one in there just wanted Renee tabs . Nope can't do . Make appt. Sat I parking lot for 30 minutes. NO Body showed. What s up with that.Bad bad ladies

  Mike Pajtas
a month ago
One person in the store and they wouldn't let me pay for my tabs without an appointment. I waited a while for them to tell me this. Terrible service.

  Jon Hansen
5 months ago
You sign in the window says they service walk ins and appointment. It s does not service walk ins. They just send you away with a paper for making an appointment l. Take the sign down then.

  Dani Morski
a year ago
Lady was so rude at this office multiple times now. Going to Ludington is a bit of a drive but no rude lady there. Lady at manistee has yelled at me a couples of times after sitting and waiting for over an hour for her to even call me up.

  Dennis C
2 years ago
Irritating. I'm not from Michigan. The woman behind the counter has all the information but was really only interested in helping the people that had an appointment. So much that she stopped helping the person with an appointment to tell me twice I could easily just go online and get an appointment and she would be glad to help me during my appointment. She didn't want to hear that I was not from Michigan and could not figure out how to make an appointment. Only then did we figure out they will require additional info not requested on line while setting an appointment. Grrr. How frustrating. My wife told me after I got home that the lady treated her the same way but was the. Super pleasant when she returned at her appointed time. Customer service people. I was willing to stand in line for the opportunity to ask questions. I was really irritated to be shood away with an auto response of, book online!!!Book this online: X

  bellamy nichols
a year ago
Person working at the front desk was professional and calm, especially in the face of an aggressive person ahead of me. Very friendly service, straightforward and concise process. Thanks so much for helping me renew my license :)

  Rain Dove
10 months ago
Quick and friendly staff even though they had alot of people ahead of me. I have no complaints

  Meggan Macurio
2 years ago
Went in on 02/11/22 to renew my license, since I was turning 21 the next day. The lady that helped me, lord knows how she even did it, wrote the WRONG address on my temporary and I still haven t received it. My temporary expires tomorrow, too. Don t come here if you re genuinely trying to get stuff done, they won t respond either.

  Willard Curtis
10 months ago
Two very efficient ladies were there to help everyone, so it was a quick visit!

  MIGirl
2 years ago
1 customer, 2 workers and a empty parking lot and they tell me I have to make an appointment! Pure laziness!! The web site says you can walk in now lol what a joke!! How about you open up like normal like every single other business!! Get it together SOS!

  Zachary Fishandfinds George
a year ago
Horrible place. Told me that they couldn't help me without appointment.. but took the person behind me without an appointment. Place discriminates and plays favorites depending on who you are.. what joke..

  Kevin Tauchus
2 years ago
Attempting to make an appointment, work 12/16 hours daily in a correctional setting, called the # at 3 pm today, 2as told I had over an hour wait to even talk, to a person. Have a CDL, Waiting in my prints for my hazmat, license is due at end of July, all am getting is hassle to even get an appointment, NOT going to jump thru hoops if this lapses..this is my livelihood, my job, lose this, not good...yet, not going to be on me, due to the not being able to walk in anymore to get business done, sad.,,

  Shawn NORTHWEST MICHIGAN Solis
10 months ago
Went in there , no one was there and I had to make an appointment. Literally just adding to the pork barrel! Unreal

  George Opdyke
2 years ago
Not against Manistee, but the state! I m sitting here watching 10 people stand outside in inclement weather. Just ridiculous, are we in China? Walk freely in Lowe s, but get a license change wait outside. Come on Jocelyn get a clue!!

  Sheila Ring Shiflet
2 years ago
Its nice to go in and not have to wait a half hour or longer..went online on Tuesday and got an appointment for Friday.

  Jose Roman
a year ago
Website won't work trying to renew my tags and get new plates won't let me. I need to make an appointment what a joke they should have secretary of state places open already

  Tara Lynn (Photographer)
3 years ago
They only allow 10 minutes per person regardless of what you need to accomplish. So if you need multiple things done, make more than 1 appointment.

  Mike Kailing
a year ago
12:57 on a Friday. Sign says it's open. Lights are on. Door is locked and no one inside.

  Roobeedoo H
3 years ago
In and out (with new driver's license/residency and registration transferred from out of state) in about 20 minutes. The woman who assisted me was friendly, helpful and patient.

  Chris Martin
3 years ago
The worst attitude i have ever seen from someone getting paid to work. Do yourself a favor and don't even go there. Unhelpful and slow to work or move. They need to be fired.

  KateTM Gaming
2 years ago
It was very helpful, all my questions were answered and the ladies working at the manistee MI sos were also very nice.

  Darrell Wright
a year ago
Excellent. In an out , no appointment ! Good people !!

  Boat Life (Drifter007)
2 years ago
Manistee is way better than ludington. Outstanding customer experience. Thank you well worth the drive.

  Angela husted savage
3 years ago
Excellent customer service! Kind, prompt, and professional. Manistee staff needs to retrain Ludington staff.

  Brenda Smith
2 years ago
It was fast and friendly even when I asked questions not related to my visit.

  Robert bluesman Denz
a year ago
I don't know what they have done with this system or this whole program but it's just a mess

  Kevin Cole
6 years ago
Very friendly staff. If you have to proper documents need it's a breeze.

  Kim Tanner
2 years ago
Friendly people and very helpful. In and out fast.

  Opening Hours

Monday 9 AM-5 PM
Tuesday 9 AM-5 PM
Wednesday 11 AM-7 PM
Thursday 9 AM-5 PM
Friday 9 AM-5 PM
Saturday Closed
Sunday Closed

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